Salesforce Administrator

Visit us: https://www.etechtechnologysolutions.com/career/

Overview

The Salesforce Administrator will help with ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using Salesforce. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our Professional Services org and processes in Salesforce.com.

What We Offer

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Campaign Allowance
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing

  • Serve as a system administrator for Professional Services org, owning areas like Service Cloud, Sales Cloud, and other products as necessary
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Help develop and configure new case handling processes in Service Cloud
  • Complete regular internal system audits and prepare for upgrades
  • Help manage data feeds and other integrations
  • Help with the evaluation, scope, and completion of new development requests
  • Work with members of the user community to define and document development requirements

What We Expect You To Have

  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines and prioritize simultaneous requests
  • A documented history of successfully driving projects to completion
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills in English
  • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • +2 years of experience as a Salesforce.com administrator specifically working on Service Cloud
  • Salesforce.com certifications (Admin, Developer, Service Cloud Consultant…)
  • Proven ability to design and implement new processes and facilitate user adoption
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • A demonstrated ability to understand and articulate complex requirements
  • Previous experience working in a SCRUM or agile environment
By |2021-07-22T00:04:11-06:00February 26, 2021|

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