Site Manager

Job Title : Site Manager
Department : Operations
Reports To : Director or AVP
FLSA Status : Exempt
Location : Jamaica

Why Etech Global Services?

Great experiences don’t happen by chance. At Etech, we have an engaging work environment that allows our team members to grow. Etech is a servant leadership organization that believes in making a remarkable difference for our people, our customers, and within our communities. We have a fun and rewarding culture that performs best where everyone feels appreciated and valued. Don’t gamble with your career, because with Etech it’s a sure WIN. A world of opportunity is waiting. Let’s get started!

Job Synopsis:

At Etech, our people make the difference, which is why we are so committed to creating a winning culture.  As a Site Manager, you will be leading by example and create high sense of engagement, to help solve tough performance challenges that impact our people and customers. You need to convey your passion and be a culture warrior who is adaptable to different and sudden changes and have a practical mindset to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.

A Day in The Life of Etech Site Leader Includes:

  • Maintain high customer satisfaction ratings that meet company standards
  • Be a strategic thinker, who is not afraid to disrupt and challenge Business As Usual (BAU) to drive positive change
  • Understands the importance of creating a support system for our team that will equip & reward them for success today, as well as ensure they are well prepared for the opportunities of tomorrow
  • Plan day-to-day operations strategically and creates a support system for our people that equips and rewards them for success
  • Maintain regular client contact, solve complex issues, and anticipate and plan for the challenges involved in the business
  • Plan, assign and delegate work as well as appraise performance; reward and discipline team members; address complaints and resolve issues
  • Read, analyze, and interpret common professional and technical journals, financial reports, and legal documents
  • Define problems, collects data, establish facts, and draw valid conclusions
  • Maintain, develop and report pertinent operational statistics, financial management information, and results
  • Establish and maintain productive, professional relations with all the team members
  • Responsible for the overall direction, coordination, and evaluation of assigned department personnel
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
  • Ensure business strategies are aligned with organization and client’s objectives and expectations
  • Proactively seek out improvement opportunities and build a strong client relationship
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
  • Provide continual communication to enhance service effectiveness in dealing with critical issues
  • Assists in the design and planning of organization’s growth strategies, implementation of the necessary programs, and communication of the best practices to the team
  • Coordinates weekly meeting with cross-functional departments to ensure partnership and alignment on goals and tactics for the center

What You Need:

  • Organizational and Leadership Skills with Problem Solving Ability
  • Process Improvement
  • People Management Skills
  • Managing Processes/Programs
  • Strong mentoring and relationship building skills
  • Outstanding communication and interpersonal skills
  • Strong Reasoning Capabilities

Qualifications:

  • Create a winning culture for our people, our customers and within our communities
  • Minimum of 5 years experience in a Call / Contact Center Environment
  • Proficient in the use of Outlook, Excel, PowerPoint, (Microsoft Office Products)
  • Exceptional ability to develop and manage results-oriented processes
  • Bachelor’s degree or higher

Work Hard, Play Hard! APPLY NOW!

Go To Job Openings | Need assistance, send Email wanttowork@etechgs.com