Sr. Contact Center Information Security Specialist

  • Work From Office
  • Anywhere

Visit us: 

What We Offer

  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP 

What You’ll Be Doing

  • Contribute to the development and execution of information security governance frameworks, policies, and procedures for PPS Operations.
  • Participate in defining and conveying the department’s information security goals and projects.
  • Offer expertise and assistance to senior management in shaping information security strategy and risk threshold.
  • Participate in the establishment and upkeep of a thorough risk management program.
  • Play a role in recognizing, evaluating, and alleviating information security risks.
  • Perform routine risk evaluations and verify the execution of risk mitigation strategies.
  • Engage with stakeholders to guarantee a comprehensive grasp of risks and their suitable management.
  • Guarantee adherence to pertinent laws, regulations, and industry standards (e.g., GDPR, CCPA)
  • Manage and supervise internal audits and evaluations related to information security.
  • Formulate, harmonize, and sustain an information security compliance initiative.
  • Foster a security-conscious culture among employees and stakeholders.
  • Stay current with evolving threats and industry best practices to bolster awareness endeavors.
  • Collaborate with the Training team to create and present information security awareness and training initiatives
  • Assist with crafting and sustaining an incident response plan, ensuring its efficacy.
  • Participate in addressing information security incidents, encompassing containment, inquiry, and restoration.
  • Help develop assessments following incidents and enforce remedial measures to avert future occurrences.
  • Assist with supervising the evaluation and control of information security risks linked to vendors and third parties.
  • Help with sustaining a program for managing vendor-related risks,
  • Work in conjunction with procurement and legal departments to embed security requisites within contracts.

What We Expect You To Have:

  • 5+ years of experience
  • 3+ years in a management position related to IT
  • Bachelor’s degree in computer science, information security, or a related field (advanced degree preferred)
  • Strong knowledge of information security frameworks, standards, and best practices (e.g., ISO 27001, NIST CSF).
  • Working knowledge of pertinent regulations and data protection laws (e.g., GDPR,
  • CCPA).
  • Exposure of information security, risk management, and compliance, preferably in the B2B travel industry
  • Excellent understanding of voice and data networking
  • Prior call center operations experience is preferred
  • Previous experience in the travel / hospitality industry considered an asset
  • Project Management / Six Sigma experience considered an asset
  • Effectively communicate with individuals at all levels internally and externally
  • Solid analytical skills which result in sound decisions, solutions and recommendations
  • Must possess excellent customer service, follow up and organizational skills
  • Demonstrated ability to operate successfully in a time-sensitive and fast-paced environment
  • Stay abreast of industry standards, monitors and reviews best practices, and makes changes as necessary

To apply for this job email your details to

Job Title : Sr. Contact Center Information Security Specialist
Department : Etech Technology Solutions (ETS)
Location : Gandhinagar
Scroll to Top

Contact Us

Request A Free Consultation

Request a Demo

Request a Free Trial