Sr. Project Manager

Job Title : Sr. Project Manager
Department : Program Implementation
Reports to : AVP IT and Operational Excellence
Location : Gandhinagar

Job Synopsis

As a Senior Project Manager, you will manage the transition of new programs from the completion of the requisite contracts to the successful launch and hand-off to operations management. You will ensure program performance meets targets, goals, and deliverables supporting the metric on a regular basis.

A Day in The Life of Etech Sr. Project Manager Includes

  • Develops an in-depth understanding of the needs of the client and the key initiatives required for a successful program launch
  • Act as a primary point of contact with the customer throughout the entire process, providing proactive updates to customers, from the first milestone touchpoint to confirmation of completion of delivery or disconnect
  • Interact with the client to develop New Program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed Action Planning tool to the successful implementation of all initiatives outlined in the program launch checklist
  • Works closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities
  • Completes the Hiring Request for external candidates
  • Ensures the establishment of a training curriculum to properly prepare program team for success
  • Interacts with IT to ensure that all system requirements are met within the agreed timeline
  • Interacts with development personnel to assist in the creation of project design documentation
  • Interacts with development personnel to ensure timelines are being met for application and report development
  • Identify process challenges and improvement opportunities to support improving workflows
  • Manages the infrastructure needs of the program through launch and steady state. Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance
  • Works with internal department leaders to identify internal process improvement initiatives and create a plan of action
  • Responsible for the successful completion of internal process improvement initiatives involving requirements gathering, analysis, problem-solving, planning and execution of corrective actions
  • Subject matter expert on efficiencies and productivity gains for internal operations
  • Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics

What You Need

  • Developing Budgets
  • Coaching
  • Supervision
  • Project Management
  • Management Proficiency
  • Process Improvement
  • Tracking Budget Expenses
  • Performance Management

Qualifications

  • Bachelor’s degree or equivalent
  • Project Management Professional Certification
  • Three years of project management experience in a contact center is a requirement
  • Proven track rack record in project management, including management of scope, risk, and resources
  • Strong organizational and problem-solving skills
  • Proven ability to manage multiple tasks in parallel
  • Exceptional organization and time management skills

Work Hard, Play Hard! APPLY NOW!

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