Technical Content Writer

Job Title : Technical Content Writer
Department : Etech Technology Solutions (ETS)
Location : Gandhinagar

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us:

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing:

  • Work with a development team to understand the product and its documentation requirements
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Create and maintain the information architecture
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Write easy-to-understand user interface text, online help, and developer guides
  • Create tutorials to help end-users learn applications
  • Standardize content across platforms and media

We Expect You To Have:

  • Analytical thinker with an ability to identify and solve problems in a logical manner
  • Strong work ethic and works well on small teams
  • Desires ownership, accountability, and goals
  • Friendly, outgoing, enjoys working with others and making customers successful
  • Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
  • A spirit of collaboration and transparent communication
  • A natural curiosity for new scripting languages, frameworks, and technologies
  • High personal code/development standards (peer testing, unit testing, documentation, etc.)
  • Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
  • Excellent written and verbal communication skills in English
  • Bachelor’s degree, Technical Writing certificate, or relevant experience
  • Minimum 3-5 years’ experience as a technical writer, editor, content strategist, or similar
  • Experience writing API documentation and testing APIs
  • Experience with image creation using applications such as GIMP and Visio
  • Proven working experience in writing software documentation and managing content, including coordinating with and bridging between other teams
  • Experience with text markup in Docbook XML, HTML/CSS, or SGML
  • Ability to deliver high-quality documentation paying attention to detail
  • Ability to gather information from disparate sources, grasp complex technical concepts and translate them to easily understandable content for audiences of varying technical expertise
  • Ability to handle multiple projects and deadlines in a fast-paced environment
  • Initiative, drive, and the ability to work independently
  • Desire for ownership, goals, and accountability start-up environment experience
  • Knowledge of speech and/or data analytics
  • Familiarity with the software development life cycle and methods such as Agile, Scrum, and Kanban
  • Publishing documentation with WordPress or similar content management solutions
  • Experience developing an information architecture for end-user documentation
  • Experience with single-source/multi-output documentation tools such as Madcap Flare or Paligo (Paligo preferred)
  • Working with developer tools such as MS Visual Studio, Emacs, git, and make (nice to have)
  • Analytical thinker, ability to identify and solve problems in a logical manner
  • Strong work ethic and works well on small teams
  • The ability to think about a procedure or product in the way that a person without technical experience would think about it

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