Technical Support Analyst

  • Remote
  • Anywhere

Visit us:

What We Offer:

  • Canteen Subsidy
  • Night Shift allowance as per process
  • Campaign Allowance
  • Health Insurance
  • Tuition Reimbursement
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing:

  • Solves Problems with Efficiency – Skilled at analyzing problems, determining the root cause(s), and finding the optimal resolution. Collaborates, Decision Quality, Nimble learning, and Manages Ambiguity.
  • Has a Bias for Action – Prioritizes work, sets deadlines, and delivers results. Action Oriented, Drives results, Ensures accountability, Plans and Aligns.
  • Continuous Improvement and Innovation – Proactively find opportunities for improvement; appropriately leverages technology, and optimizes processes to improve organizational performance. Tech Savvy, Being Resilient, Optimizes Work Processes, Cultivates Innovation.
  • Enables the Success of Others – Find value in helping others succeed. Effectively leverage their knowledge and experience to multiply the impact of those around them. Customer Focus, Interpersonal Savvy, Manages complexity, Strategic Mindset.

What We Expect You To Have:

  • Bachelor’s degree or equivalent work experience.
  • Good understanding of JavaScript, XML, HTML, and CSS.
  • Knowledge of SaaS technologies and platforms
  • Experience with the client platform and Salesforce Service Cloud is a plus.
  • 1+ year(s) of experience working in a technical, support, or customer service-focused environment.
  • Excellent verbal and written communication skills in English.
  • Team player who can lead and make decisions in difficult and ambiguous situations.
  • Experience working in a startup environment.
  • Able to respond to on-call notifications within 30 minutes to support high-severity incident management, including on weekends & holidays, as part of a rotating on-call schedule.
  • Able to complete the Personal Identity Verification (PIV) background approval process. [US employees only]

To apply for this job email your details to

Job Title : Technical Support Analyst
Location : Gandhinagar
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