Desktop/Technical Support Engineer

Visit us:

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Incentive components campaign wise
  • Health Insurance
  • Tuition Reimbursement
  • Work-Life Balance Initiatives
  • Rewards & Recognition

What You’ll Be Doing:

  • Troubleshooting all information technology issues, including software, hardware, and networking
  • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
  • Assists end-users in resolving complex technical problems.
  • Follows up with end-users to ensure that inquiries are resolved within established SLAs
  • Logs and tracks inquiries using a ticketing system while maintaining history records
  • Documents and maintains workflows utilized in successful issue resolution
  • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
  • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort.
  • Mainly Tier 1, partly Tier 2 Support Level
  • Assists with routine and ad hoc requests.

What We Expect You To Have:

  • One or more years of technical or customer support experience
  • Experience with solving computer-related problems
  • Microsoft Office, A+, and Network+ certifications are beneficial, but not required
  • Windows and Mac OS hardware/software knowledge /experience
  • Relevant technical certification is highly desirable
  • Internal Help Desk Technician to provide phone, chat, email, and direct IT support.
  • Customer-friendly demeanor
  • Interpersonal skills for interacting with team members
  • Good Communications skills
  • Organization skills to balance and prioritize work
  • Analytical and problem-solving skills
  • Leadership skills to mentor and provide guidance to less experienced personnel
  • Ability to work in a team environment.
Job Title : Desktop/Technical Support Engineer
Department : IT
Location : Gandhinagar

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