Personalized Coaching and Specialized Training and Development Sessions
Tuition & Day Care Reimbursement
Community Involvement Opportunities
Paid Time Off
Rewards & Recognition for Stellar Performance
Opportunities for Advancement (Over 90% of our promotions are internal)
What You’ll Be Doing
Change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. You should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from you.
You desire a fun atmosphere that promotes interactive learning.
Creating a fun, engaging environment in which learning can flourish.
Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
You should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.
Recap with style.
Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
You must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
You as a trainer should ensure the class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
On certain occasions you will be required to write curriculum for Etech or its clients.
Directly supervises 1 to 40 team members in the Training class. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Other responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
What We Expect You To Have
Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.
Knowledge of Sales campaign products, features and benefits;
Knowledge of Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
Ability to train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary.
Ability to provide constructive feedback for the development of trainees and personnel.
Ability to establish and maintain effective relationship with peers across departments.
Valid drivers’ license or government issued photo ID.