|Department||:||Training and Development|
|Reports To||:||Assistant Training Leader|
Prepares new team members to succeed in their jobs. Required to be available as needed per campaign and can be moved between campaigns as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You enjoy the fast-paced nature of adapting on the fly to corporate changes.
You thrive in challenging others to be creative problem-solvers.
You desire a fun atmosphere that promotes interactive learning
You enjoy helping others succeed!
There’s no I in Team.
Be a reason to stay.
Recap with style.
You can lead with humility.
Coaching is second nature.
You aren’t afraid to ask the tough questions.
Be able to write what you teach
You bring others up to your expert status.
You bring solutions, not problems
You lead by example.
Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid drivers’ license or government issued photo ID.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.