Training Leader

Job Title : Training Leader
Department : Training and Development
Reports to : Senior Training Leader
Pay Grade : SS3
FLSA Status : Exempt
Location : Montego Bay


Prepares new trainers to succeed in their jobs and ensures training classes run smoothly. Required to be available as needed per campaign/center and can be moved between campaigns/centers as needed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties And Responsibilities:

You enjoy the fast-paced nature of adapting on the fly to corporate changes.

    You enjoy the fast-paced nature of adapting on the fly to corporate changes.

    • Training Leaders have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.

    You thrive in challenging others to be creative problem-solvers.

    • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Training Leader should have this skill mastered so well that they can teach their team of Trainers.

    You desire a fun atmosphere that promotes interactive learning.

    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish.

    You enjoy helping others succeed!

    • Training Leaders want what is best for their employees and look for the best avenues for them to grow and prosper in their careers.

    There’s no I in Team.

    • Training Leaders should consistently be on the lookout for ways to help not only their trainers but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.

    Be a reason to stay.

    • We believe that employees don’t leave their jobs; they leave their managers. As a Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns, and be able to come up with ways to combat these issues

    Recap with style.

    • Training Leaders are proficient at compiling information from their trainers and summarizing it for clients, executives, and other leaders both within and outside the company.

    You can lead with humility.

    • A Training Leader must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.

    Coaching is second nature.

    • Developing your trainers should be a passion that is shown every day through the use of Coaching Tactics. Daily you promote this environment of coaching amongst your team and work to cultivate it.

    You aren’t afraid to ask the tough questions.

    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.

    You can see it, write it, teach it.

    • Training Leaders should have the keen ability to see when there are gaps in training, write curriculum to address, and implement ongoing training to help the agents.

    You let the student become the master.

    • A strong leader trusts that their team is capable of being the experts and equips them to master their campaigns.

    You bring solutions, not problems.

    • A Training Leader is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!

    You lead by example.

    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Training Leaders take this to the next level by teaching their team tips on how to epitomize these traits.

    You take pride in your bench.

    • Training Leader sees the value in developing future leaders and realizes their leadership can leave a legacy. Because of this, Training Leaders work hard to teach their team the art of being a trainer and a leader.

    You compete with the mirror.

    • Training Leaders understand that the person they need to beat is themselves. Whether it be in their leadership capabilities, communication skills, or overall management of their team; Training Leaders strive to consistently out-do their previous attempts.

    You’re a leader among leaders.

    • Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.

    You communicate like a champ.

    • Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally.

    You recognize that money doesn’t grow on trees.

    • Being a Training Leader means you can discern the costs of training and seek out ways to limit spending through efficient processes and quality curriculum.

    You’re a little bit psychic.

    • Training Leaders are so in tune with the details, processes, and initiatives going on in their department; they have the ability to foresee potential issues. Once identified they proactively communicate with the necessary teams to fix before the predicament even occurs!

Supervisory Responsibilities:

Directly supervises 1 to 15 trainers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Knowledge of:

Sales campaign products, features, and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.

Ability to:

Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.

Education And/Or Experience:

Bachelor’s degree from four-year College or University; or related experience and/or training; or equivalent combination of education and experience. Completion of Remarkable Coaching Certification.

Language Skills:

Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

Valid drivers’ license or government-issued photo ID.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk and hear.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

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