Under the direction of the AD – PI, develops in depth understanding of the needs of the client and the key initiatives required for a successful program launch.
Interact with the client to develop New Program requirements. Compiles and analyses client requirements and establishes priorities for implementation. Manages the process through a detailed Action Planning tool to successful implementation of all initiatives outlined on the program launch checklist.
Works closely with centre directors and account managers to ensure complete understanding of the project, project objectives, and priorities. Completes the Hiring Request for external candidates.
Ensures the establishment of a training curriculum to properly prepare program team for success.
Interacts with IT to ensure that all system requirements are met within agreed timeline.
Interacts with development personnel to assist in creation of project design documentation.
Interacts with development personnel to ensure timelines are being met for application and report development.
Manages the infrastructure needs of the program through launch and steady state.
Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance.
Works with internal department leaders to identify internal process improvement initiatives and create a plan of action.
Subject matter expert on efficiencies and productivity gains for internal operations
Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics.
What We Expect You To Have
Bachelor’s degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience. Project Management Professional (PMP) experience and/or Operational management experience preferred
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of financial accounting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.