WHAT WE OFFER:

• Canteen Subsidy 
• Night Shift allowance as per process 
• Health Insurance 
• Tuition Reimbursement 
• Work-Life Balance Initiatives 
• Rewards & Recognition

What We Expect You To Have: 

•  Zoom Contact Center Certification is required.
•  2+ years of experience in contact center support or implementation.
• Familiarity with Contact Center as a Service (CCaaS) and omnichannel solutions.
• Experience with Zoom Phone within contact center environments.
• Strong problem-solving skills with a focus on client satisfaction.
• Excellent communication skills, both written and verbal, with experience in client facing roles.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Zoom Telephony experience.
• Additional certifications in contact center technologies.
• Experience with other dialer software such as Genesys, Cisco, Avaya, or similar.
• Experience with VoIP, SIP, and other telecommunication protocols.
• Background in training and supporting end-users on contact center platforms.