How Integrating Artificial Intelligence With Human Intelligence Can Delight Your Customers

By |2019-03-07T00:55:47-06:00March 7, 2019|

Incorporating artificial intelligence (AI) into your call center quality monitoring can feel like an uncertain prospect. With over 80 percent of businesses ...

Could an Intelligent Quality Monitoring System Restructure Your Process and Optimize Your Product?

By |2017-11-14T02:19:55-06:00November 14, 2017|

Spreadsheets are the traditional method of maintaining data in a call center. However, inconvenient issues can arise when supervisors need to transfer ...

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