Etech’s Media Center

Media Center

Go Beyond Net Promoter Score To Measure the Customer

The Net Promoter Score specifically helps companies to categorize customers into groups based on how likely they are to recommend the company.

Read more

The Impact of Altruism on a Servant Leadership Culture

Servant leadership is the backbone of many leadership development programs today. While the leadership philosophy is too complicated and involved to

Read more

Guaranteed Quality Performance and Positive UX

Exceptional customer service starts with effective and strategic process quality improvement that involves both team leaders and an unbiased quality

Read more

BusinessLink: Volunteer Spotlight

Etech’s Assistant Director for Recruitment, LaMarcus is the Assistant recognized by the Chamber, Lufkin & Angelina County for his untiring

Read more

Social Media Customer Care Plan

Regardless of your personal feelings on social media, it is no longer an option not to have a presence. Satisfied customers will

Read more

Texas Association of school Boards February 2016

The Texas Association of School Boards (TASB) is pleased to add our voice of thanks to that of the district for your

Read more

CIO December 15

It’s hard to believe that 2014 is coming to an end. Time seems to move faster each and every year. However, the

Read more

Inbound September 21

Contact Center Association’s Inbound Magazine published “Today’s Customers Expect Great Customer Service No Matter Where They Shop”. Jim

Call Center Times september 20

Call Center Times published “Creating a Successful Hispanic Customer Win-Back Program in their September issue”. Call Center Times is the leading

1 2