Etech’s Media Center
Media Center

Etech Global Services: Delivering
Effortless, Exceptional, And Personal
In recent times, there is a rising need for personalized and engaging customer experiences across business verticals. The platforms that facilitate
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Go Beyond Net Promoter Score To
Measure The Customer
The Net Promoter Score specifically helps companies to categorize customers
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The Impact Of Altruism On A Servant
Leadership Culture
Servant leadership is the backbone of many leadership development programs
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Guaranteed Quality Performance And
Positive UX
Exceptional customer service starts with effective and strategic process quality
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BusinessLink: Volunteer Spotlight
Etech’s Assistant Director for Recruitment, LaMarcus is the Assistant recognized
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Social Media Customer Care Plan
Regardless of your personal feelings on social media, it is
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Call Center Times September 20
Call Center Times published “Creating a Successful Hispanic Customer Win-Back

Call Center Times September 1
This August, “What to Look for in a Live Chat

Connections July 2011
Jim Iyoob, VP Global Development, presented, “A Look at Best-in-Class

ATA EConnections May, 2011
Today’s Shoppers Expect Great Customer Service No Matter Where They

Texas Emergency Hurricane Hotline Outsourced To India
As Hurricane Rita roared towards them, more than 300 people

Effective Teleservices In The Wall Street Journal TX.
As U.S. Companies continue their global search for cheap labor

Nacogdoches Officials Praise ETI
Nacogdoches government and business officials offered nothing but praise for