In the current competitive Call Center industry space, every interaction matters. Etech is a pioneer in agent advocacy through our measurement of Agent Experience as a component of Customer Experience. We understand that anything that creates friction for the agent is felt by the customer, which is why Etech’s approach to performance management focuses not only on reactive remediation and behavior mitigation but also proactive coaching during training for long term issues. We do this by using data driven diagnostics to understand where we struggle over time. 

In this webinar, we will explore the impact of purposeful data on employee retention. With high attrition rates becoming a major concern for organizations across industries, it is crucial to understand how data can play a significant role in reducing turnover. 

Our expert speakers will dive deep into the ways purposeful data can close the revolving door of attrition. They will provide insights into key metrics that can be used to develop effective retention strategies.

Join us to learn how your organization can leverage the power of data to create a more engaged and loyal workforce.

Key Takeaways:
– Understanding the impact of attrition on organizations and the need for effective retention strategies.
– Exploring five ways that purposeful data can be used to reduce turnover and improve employee engagement.
– Gaining insights into key metrics that can be used to track employee satisfaction, motivation, and productivity.
– Learning how to use data-driven insights to identify the root causes of attrition and develop targeted retention programs.
– Developing a roadmap for implementing purposeful data strategies in your organization to create a more loyal and engaged workforce.