Combining Human Intelligence with Artificial Intelligence to Delight Your Customers and Gain Market Share
The growth of customer bases and competition created a need that ensured customer satisfaction and that their questions were being answered appropriately. This led to the creation of customer service channels through various mediums and it became the talk of the town. Customer service required immense efforts and personal interactions between company representatives and consumers. Creating relationships and spending time with customers, ideally in person or perhaps on the phone, were the chief cornerstones to success. The politeness of personnel may well have been the single greatest benchmark used to measure that success.
With Artificial Intelligence being used worldwide in almost all aspects of life, it is changing the way of businesses for contact centers as well. The effects are already being felt; however there is still no substitute for human touch.
This new e-book opens you to:
Customer Service — How it all began?
Customer Experience — What Is It?
The Evolution of Customer Experience
Customer Service Versus Customer Experience
An Introduction to Artificial Intelligence
Important Trends in Artificial Intelligence
Five Customer Experience Benefits of Artificial Intelligence
The Customer Experience-Customer Loyalty Connection
How to Improve Customer Experience
Using Artificial intelligence to Hear Your Customers
Leveraging AI to Make Essential Business Decisions
Artificial Intelligence Powered with Human Touch
AI + HI = Enhanced CX
A Case Study in Artificial Intelligence + Human Intelligence
Why Technology – and Your Business – Need People
Revolutionize Agent Performance & Build Your Brand
Growth Fueled by Technology, Focused on People
Harness the Power of Artificial Intelligence + Human Intelligence
By ets_admin|2021-05-22T14:51:19-06:00March 11, 2021|
Recent ebook-Delivering Customer Experience That Matters
With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.