Today’s consumers want more than good products and good prices. They want good service and an effortless experience as well. In fact, they demand it. They want it fast, they want it good and they want it their way. Part of the challenge for contact centers is that “their way” varies from customer to customer. While one person’s way is via phone, another’s is via an app and yet another’s is via social media. To be successful in today’s environment, you’ve got to be everywhere all the time.
Artificial Intelligence (AI) is a natural fit for contact centers as it offers a solution for dealing with massive amounts of data. AI applications have the potential to reduce costs, improve customer experience, boost productivity and increase revenue. Learn and understand the power of AI, and gain insights to the needs and demands of your customers.
In the eBook, you will learn about:
Trends in Artificial Intelligence
Impact of AI in Contact Centers
How to improve performance using AI
Integrating Speech Analytics to your Contact Center
Defining the AI and CX relationship
Unlocking insights to customer engagement
Transforming quality analyst to business analyst
How a combination of People, Process and Technology enhances CX
AI your gateway to success
By ets_admin|2021-05-22T14:51:17-06:00March 11, 2021|
With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.
Every business needs to be constantly on the lookout for new ways to evolve. If you want to make meaningful progress as a company, one of the best things you can do is seek out new opportunities for growth and improvement.