Blog

Delivering Customer Experience That Matters

Feb 14, 2020 Admin Etech Delivering Customer Experience That Matters

The growth of customer bases and competition created a need that ensured customer satisfaction and that their questions were being answered appropriately.  This led to…

Learn More...

The Future of Contact Centers

Feb 14, 2020 Admin Etech The Future of Contact Centers

Today’s consumers want more than good products and good prices. They want good service and an effortless experience as well. In fact, they demand it….

Learn More...

Quality Monitoring in a Contact Center

Feb 14, 2020 Admin Etech Quality Monitoring in a Contact Center

What is “contact center quality monitoring”? Just stop and focus on the two parts of this phrase “contact center” and “quality monitoring” and it starts…

Learn More...