Nacogdoches, TX – June 18, 2019 – Etech Global Services, a global provider of customer engagement solutions, announced its participation in the Contact Center Virtual Summit to take place from July 7th – 27th of 2019. The Contact Center Virtual Summit (CCVS) is the world’s largest online conference for customer service professionals. For more information on this summit click here, 2019 Contact Center Virtual Summit Playbook to understand the recent trends of optimizing agent performance and get an exclusive overview of the summit as well.
Etech will be hosting an interactive session on July 10, 2019, where the focus will be on how Human Intelligence (HI) partnered with Artificial Intelligence (AI) can drive significant results in regards to companies agent performance. The session will be titled, ‘HI + AI – The Right Formula for Performance Management’ will be all about the importance of the right efficiency of contact center agents, ensuring the better customer experience. Etech team will discuss how to identify different challenges that agents face consistently and how you can solve them. The team will add to the overall objective of the online summit by speaking on the role of Customer Experience (CX), agent performance, and roadblocks in the customer life-cycle to maintain a good brand reputation.
“Most contact centers think simply having a technology solution in place will help drive customer experience. However, without the people to make sense of the data, technology is just an enabler. Etech is excited to share its best practices and insights on how we’ve developed efficient contact center agents and how directly impacts customer experience”, said Etech’s Matt Rocco, President/CEO.
To register for Etech’s Free session, click here: https://ccvirtualsummit.com/
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About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touch points using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for our people, our customers, and our communities. Etech’s industry leading technology services, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition leading to increased market share.
Etech believes through serving, we are able to make a remarkable difference for you and your customers.