Etech to demonstrate its signature ICE Software
Nacogdoches, TX – May 7, 2014- Etech Global Services, a leading business process outsourcer, will be attending the 2014 IRCE Convention in Chicago, Ill. June 10-13.
Etech Global Services will be in attendance demonstrating their ICE Platform (Integrated Customer Engagement) which was recently awarded the Technovation Award. This platform allows the user the option to utilize whichever communication channel appeals to them. The platform is targeted for the click-to-chat market, email fulfillment, and inbound voice market utilizing click-to-talk functionality.
ICE can integrate with virtually any system. It is simplistic by design but complex in capabilities. This means very little training is required on use so more attention may be focused on the customer experience. ICE securely captures confidential information automatically, bypassing the agent and directly interfacing with backend systems.
Stop by the Etech booth #1750 at the IRCE Conference & Expo for a full demonstration of how our ICE Platform can enhance your customer service.
IRCE, the Internet Retailer Conference & Exhibition is the world’s largest E-commerce event. IRCE 2014 promises to be an extraordinary event as they celebrate their 10th year as the world’s largest e-commerce conference and exhibition. For all businesses looking for strategies to grow their online commerce revenue, there is no better conference than IRCE. IRCE attendees complement what they learn in the conference sessions by visiting the exhibitors in the Exhibit Hall, who demonstrate the latest technology advancements and service offerings in the e-commerce industry. The Exhibit Hall at IRCE 2014 offers the best opportunity e-commerce professionals will have in the next year to inspect first-hand the latest technologies that are creating the new retail economy. The Exhibit Hall covers all aspects of online retailing. More than 600 companies will fill the 250,000-square-foot show floor, making it the largest display of services and technology in the e-commerce industry. There is no better place for online retailers to research and shop for e-commerce technology and services.
“We are looking forward to demonstrating our ICE software at IRCE in June,” said Ronnie Mize, Vice President of Enterprise Technology Solutions at Etech Global Services. “It’s a very powerful tool for e-commerce companies to increase customer engagement and improve the overall customer experience.
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com