Nacogdoches, TX – March 1, 2020 – Etech Global Services was presented with a Bronze Stevie® Award in the category Sales/Customer Service Solutions Technology Partner of the Year at the 14th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
Etech’s QEvalProTM provides you deeper insight into your customer interactions, which enables you to improve customer experience, reduce effort, meet all corporate governance requirements, and give you a competitive edge allowing you to increase market share. QEvalProTM combines Human Intelligence (HI) with Artificial Intelligence (AI) to capture and analyze massive amounts of contact center data. QEvalProTM was developed with the customers, agents, coaches, and training teams in mind, hence this is a platform that truly works for all. Etech’s clients who utilize QEvalProTM benefit from actionable insights that improve CX, increase profitability, boost agent performance, and allows feedback to be provided directly to the Training department creating a “closed-loop” practice.
“It is truly humbling to see that Etech’s proprietary quality monitoring software, QEvalProTM, has been recognized by the highly esteemed global panel of judges at the Stevie Awards 2020. I want to take this time to wish a huge congratulations to the entire Etech family. This prestigious recognition in the category of Sales or Customer Service Solutions Technology Partner of the Year is a testament to the commitment of the Etech team who create a remarkable difference. We are incredibly grateful to be recognized as the Bronze award winner in this category and strive to continue helping our clients make even more informed business decisions with the data-driven, population-level actionable insights that our software provides,” said Matt Rocco, Etech’s President & CEO.
“Stevie Award winners from around the world should be very proud of their achievements. The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards executive chairman, Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, and the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc., and ValueSelling Associates, Inc.
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers, the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touchpoints using analytical, traditional, digital, mobile, and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for each other, our customers, and within our communities. Etech’s industry-leading technology service, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance-enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition, leading to increased market share.
Etech believes through serving, we can make a remarkable difference for you and your customers.