Nacogdoches, TX – November 7, 2013 – Etech Global Services, a leading business process outsourcer, today announced they won the Diamond Prize at the 2nd Annual Six Sigma Convention. The convention was organized by Concept Business Excellence Pvt. Ltd. and was held on October 26, 2013 in Vadodara, India.
The theme of the event was “Lean Six Sigma – The Need of the Time”. The convention was organized to help promote quality concepts in Gujarat state and across the country. With the current heavy recession, these Lean Six Sigma concepts can help organizations become more sustainable.
Lean Six Sigma combines the time-focused strategy inherent in Lean with the analytical tools of Six Sigma, which allows for a flexible solution set to address the broadest set of problems.
Business environments, being in a constant change, need a quick adaptation to global market requirements. It is found that organizations have many different approaches regarding improvement but they all share the same goal which is to increase their customer satisfaction.
The findings suggest that improvement is most effective when a holistic view is used which address improvement in all organizational processes using a successful excellence model such as Lean Six Sigma.
Lean Six Sigma began with a focus on improving quality in order to decrease the cost of operation. This evolved into applying similar principles to improve process efficiency through the elimination of wasted effort by only producing what was needed, when it was needed.
Over 200 delegates from different industrial units located across Gujarat took part in the event where several industries presented their case papers.
“I am very proud of the team that represented Etech at the Concept Business Excellence event”, said Matt Rocco, President and Chief Operating Officer at Etech Global Services. “The Lean Six Sigma practices they have implemented within Etech have resulted in higher quality service and lower operational costs. Being recognized for our best practices by a third party is such as honor and a testament to the hard work of all involved.”
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com