New technology will launch at the Internet Retailer Convention and Exhibition on June 14-17 in San Diego.
Nacogdoches, TX –June 7, 2011 – Etech a global business process outsourcer, today officially announced that their technology division, Etech Technology Solutions (ETS), will launch their first remote worker management solution at the upcoming Internet Retailer Convention and Exhibition (IRCE). IRCE is being held in San Diego on June 14 – 17 at the San Diego Convention Center.
IRCE is the world’s largest e-retailing show. Every key industry is represented—retail, catalog, manufacturing and consumer service companies that specialize in e-retailing. Virtually all of the Top 500 e-retailers attend as well as hundreds of smaller players that fall outside this prestigious group. Of course, all notable vendors in e-commerce are represented along with scores of finance, research, consulting and publishing enterprises.
Many e-retailing companies are interested in adding the ability for their contact center agents to work from home. This model has several advantages for both the company and the employees. Companies can realize a huge cost savings with this model and can employ people who previously could not commute to a regular work setting such as the disabled. It also provides an environment with little to no distractions, no commute and flexible working hours. However, there are two primary problems that prevent many companies from taking this step –management of the at-home employee and security.
Known as NOMAD, Etech Technology Solutions has developed an application that controls the desktop workstation of the at-home employee. The Nomad application includes a number of key features to make the remote worker model possible for many organizations. It provides a secure, encrypted access portal to the company’s systems as well as a number of other security measures to keep customer information safe and secure. It also has features which ensure a positive customer experience no matter where the employee is located including tracking unacceptable content and alerting management if an issue has occurred. It also includes many helpful tools to help the at-home employee do their jobs well including a built-in chat module to allow the remote workers to chat with their supervisors, a learning knowledgebase, and an announcement board.
“We’re pleased to add Nomad to our technology solution offerings and to launch it at the upcoming IRCE show in San Diego,” said Ronnie Mize, Vice President of Etech Technology Solutions. “ETS was developed to help businesses accelerate service delivery while maintaining cost-effectiveness. Nomad is one great example of an application that will cost-effectively help companies expand to offer remote agent support. It is especially suited to the at-home customer service agent model that many e-retailing companies are looking to implement.”
To learn more about Etech visit www.etechtexas.com.
About Etech Global Services
Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. For more information: www.etechtexas.com