Visit us: www.etechgs.com

What We Offer

• Tuition Reimbursement
• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service
• Leadership Program
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition and Birthday Club
• Opportunity to participate in Monthly Give Back Initiatives for the Community

What You’ll Be Doing

• Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader, and team members.

What We Expect You To Have

• Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
• Must have a minimum of 3 CXC subjects including Mathematics and English Language.
• Proficient in Customer service and Collections
• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Knowledge of record management procedures & processes (is a plus)
• Effective analytical, problem-solving, and decision-making skills
• Effective organizational skills
• Ability to access and research multiple sources of data.
• Must pass pre-hire exam with 90% or higher.
• Ability to multitask and work under pressure.
• Strong attention to detail and critical thinking skills
• Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
• Must be able to work in a team oriented, high demand and fast paced environment.
• Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.

Visit us: www.etechgs.com

WHAT WE OFFER:

• Tuition Reimbursement
• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service
• Leadership Program
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition 
• Opportunity to participate in Monthly Give Back Initiatives for the Community

What you’ll be doing:

• Deliver the utmost quality customer experience.
• Effectively multi-task and handle multiple accounts/tools/websites simultaneously.
• Access and research multiple sources of data and effectively solve problems.
• Work efficiently in a fast-paced environment on a variety of work schedules including days, nights, weekends, holidays, etc.
• Agents will be required to use their personal phones to receive the MFA code.

What we expect you to have:

• Candidate must be 18 years or older to be considered.
• A minimum of 4 CXC subjects including English is required with a minimum of 6 months of Call Center experience.
• If No CXC – then a minimum of 1 year of Call Center experience is needed.
• Computer proficiency skills with a minimum of 25WPM typing speed.
• Possessing good negotiation skills
• Candidate must possess a Valid ID, TRN, and NIS.
• Flexible to work any assigned Shift any day of the week including weekends and public holidays.
• HEART/NTA Customer Service Certificate is accepted.
• Clear and Effective communication skills in English including active listening and conversational skills.
• You will need to be residing in the following areas in order to be eligible for this profile – St.James, Westmoreland, Hanover and Trelawny.

  Visit us: https://www.etechgs.com

What We Offer

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

 What You’ll Be Doing

• Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader, and team members.

We Expect You To Have

• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Proficient in Customer service.
• Knowledge of record management procedures & processes (is a plus)
• Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
• Effective analytical, problem-solving, and decision-making skills
• Effective organizational skills
• Ability to access and research multiple sources of data.
• Must pass pre-hire exam with 90% or higher.
• Ability to multitask and work under pressure.
• Strong attention to detail and critical thinking skills
• Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
• Must be able to work in a team oriented, high demand and fast paced environment.
• Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.

Visit us: https://www.etechtechnologysolutions.com/

WHAT WE OFFER:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition

WHAT YOU’LL BE DOING

• Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
• Data profiling
• Dimensional model design
• Cube design and development using SSAS,
• Obtain and interpret information from large volume of reports.
• Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff
• Write and administer ETL jobs to extract data from multiple datasources and load into datamarts.
• Integrate data for batch, near-real-time, and real-time latencies. Create complex data transformation logic.

WHAT WE EXPECT YOU TO HAVE:

• 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
• Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
• Having experience with MSSQL development
• Ability to Create Store Procedure
• Ability to create dynamic queries
• Ability to create functions
• Ability to Optimize Query
• Having experience in NoSQL like Mongodb
• Experience working with JSon and XML files in SQL
• Knowledge of ETL tools such as Talend is required
• Shift time: 5:30 PM to 2:30 AM

Visit us: https://www.etechgs.com/

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition

What you’ll be doing:

• Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
• Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that your peers can observe and learn from them.
• Leading a training class is about creating a fun, engaging environment in which learning can flourish.
• Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
• Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
• We believe that employees don’t leave their jobs; they leave their managers. As am trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.
• Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
• A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities
• Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
• It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
• On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
• Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to peers.
• A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
• Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching peers tips on how to epitomize these traits.
• You will have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
• We believe in consistent development of members of our team. Every day you come to work should be a chance to learn. We want employees that desire to better themselves and proactively work to do so.
• While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

What we expect you to have:

• Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Knowledge of: Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
• Ability to: Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
• Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.

Visit us: https://www.etechgs.com/ 

WHAT YOU’LL BE DOING:

• Prepare Daily Deposit Reconciliation of property based on yardi and bank statement
• Prepare regular collection comparison reports
• Check and ensure regular recording and payment of utilities bill payment
• Bank reconciliations of properties tasks that is not limited to and would include research and record the outstanding cash items
• Credit Card reconciliations related tasks
• Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable batches
• Accurately record income, expenses and changes in assets and liabilities on a monthly basis
• Assist in the month-end closing duties
• Prepare wire transfers and/or check requests as needed.
• Provide assistance in Financial statement preparation, review, and analysis
• Maintain monthly schedules for recurring journal entries (Insurance, taxes, Depreciation/Amortization)
• Calculate monthly accruals for contract services and provide assistance in the calculation of monthly accruals for the contract service.

WHAT WE EXPECT YOU TO HAVE:

• Minimum of Bachelor’s/ Master’s degree in commerce or Finance (Inter CA/ ICMA/ M.com/ MBA)
• Must be willing to work in night shifts or as per US shift timings
• Knowledge and experience in Yardi software
• Advanced skills in Microsoft Excel is mandatory, and high proficiency in PC skills, Microsoft Word and Outlook
• Must be professional, energetic and positive
• Must be dependable, and capable to work independently and in team
• Must have excellent verbal and written communication skills.

Visit us: https://www.etechtechnologysolutions.com/

WHAT WE OFFER:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition

WHAT YOU’LL BE DOING:

• Architect, develop, and maintain a highly scalable data warehouse and build/maintain ETL processes.
• Utilize Python integrate several heterogeneous operational systems across the business into cloud based data warehouse
• Integrate third party data like AI speech platform, customer contact platforms (like Five9, Avaya, Salesforce)
• Responsible for High level & low-level Data flow design.
• Collaborate in dimension model design and data layer for end user querying.
• Co-ordinate with upstream system owners and downstream system owners to keep data warehouse implementation and changes in synch.
• Lead, train and mentor a team of data engineers.

WHAT WE EXPECT YOU TO HAVE:

• 8+ years of experience in understanding of best practices for building and designing ETL code using python
• Engineering/ Master’s Degree from a good Institute (preferably Computer Science or related)
• Hands on with python programming language for data extraction and analysis from integration perspective.
• Strong Intergradation experience with third party data like AI speech platform, customer contact platforms (like Five9, Avaya, Salesforce)
• Strong Knowledge of the different storage solution like SFTP, S3, FTP etc..
• Experience working as an ETL resource in a Data Engineering, Data Warehousing or Business Intelligence team
• Understanding of data integration/data engineering architecture and should be aware of ETL standards, methodologies, guidelines and techniques
• Familiar with different project management methods
• Familiar with software development design patterns and apply them in software design.
• Strong understanding of SQL queries, aggregate functions, Complex joins and performance tuning
• Should have good exposure of Databases like Redshift/Snowflake/SQL Server/Oracle/PostgreSQL (any one of these)
• Broad understanding of data warehousing and dimensional modelling concepts

Visit us: https://www.etechgs.com/

What you will be doing:

• Be responsible for the day-to-day litigation support needs of the assigned cases and projects.
• Responsible for efficient and effective legal help with all general business issues, real estate transactions, contracts, mortgages, notes, partnership agreements, mechanic liens and related work.
• Assisting US advocates with complex lawsuits related to litigation, contracts, disputes.
• Collaborate with the legal team in works related to litigation, lease transactions, property management, purchase and sale transactions, civil, commercial and construction related litigation work.
• Effectively lead, manage and conduct business litigation, including drafting, able to work on e-discovery platforms, motions, attend hearings, conduct depositions, and calendar and docket control.
• Build and maintain databases of the litigation for the documents and database.
• Provide every type of timely support by being organized about documents.
• Assist the legal case teams in case related support work as needed.

What we expect you to have:

• Law degree, min LLB.
• 5-7 years experience, preferably in US civil/ contract/ business litigation matters and commercial / civil arbitration
• Experience in multifamily apartment buildings and LIHTC (Low Income Housing Tax Credit) projects is a plus but not required.
• Understanding of real estate law and industry knowledge that includes litigation, lease transactions, property management, and purchase and sale transactions, as well as civil commercial and construction litigation.
• Capability to build excellent interpersonal relations, and excellence in communication
• Strong analytical and research skills
• Sound judgment and attention to details
• Dependability
• Ability to work under pressure and meet assigned deadlines
• Multitasking skills who can meet and or exceed quality expectations
• Proficient in the Microsoft Office Suite and advanced internet skills (Word, Outlook, Powerpoint and Excel)
• Strong negotiating skills with both legal and financial / commercial issues
• Ability to work independently with little or no supervision

• Work with senior team members to carry out customer implementations and program enhancements
• Participate in the implementation design, setup, and review processes
• Identify improvements to our feedback products and processes
• Utilize Client software knowledge for testing customized software solutions
• Build long-standing customer relationships by improving customer feedback programs
• Provide support to client meetings by leveraging in-depth Client system capabilities
• Work with client teams in resolving technical/system related inquiries
• Provide quality assurance support when providing features to clients
• Provide client support when analyzing large sets of data

What We Expect You To Have

• Excellent analytical skills (including Microsoft Excel) and attention to detail
• Strong written, oral communication and presentation skills
• Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
• Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
• Experience in management consulting, IT consulting, market research, and/or enterprise software client

Visit us: https://www.etechgs.com/

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing

• Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
• Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
• Sends day-end reports to management team
• Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
• Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
• Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
• Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA’s (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
• Assigning schedules for all reps.
• Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
• Identify OCR’s/leaders on any violation of the code of conduct and non-adherence to the schedule.

What We Expect You To Have

• Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
• Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
• Build strong relationships with Team Leader, and team members.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Act as a role model at all times, adhere to high ethical standards.
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change.
• Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
• Acts as a role model at all times and adheres to high ethical standard
• Takes responsibility and initiative to develop core and personal skills
• Is flexible in an environment by championing and embracing change
• Maintains a high degree of confidentiality while conducting day-to-day operations.

  Visit us: https://www.etechtechnologysolutions.com/

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

We You’ll Be Doing

• Troubleshooting all information technology issues, including software, hardware, and networking
• Provision, deprovision, and audit access rights for all company resources
• Assist in the management of Active Directory information, ensuring accuracy and regular updates
• Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
• Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
• Follows up with end-users to ensure that inquiries are resolved within established SLAs
• Logs and tracks inquiries using a ticketing system while maintaining history records
• Documents and maintains workflows utilized in successful issue resolution
• Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
• Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
• May provide leadership and work guidance to less experienced personnel
• Mainly Tier 1, partly Tier 2 Support Level
• Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

We Expect You To Have

• Experience of networking fundamentals, mainly TCP/IP
• Windows and Mac OS hardware/software experience
• Microsoft Office knowledge, very knowledgeable with Excel in particular
• Active Directory management experience a plus, but not required.
• Virtual Machine deployment and management
• Wireless technologies and protocols know-how desirable
• VPN technologies (IPsec and SSL)
• Relevant technical certification is highly desirable
• Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
• Be a Team player
• Flexible attitude, reliable
• Network maps and document writing
• Customer-friendly demeanour
• Interpersonal skills for interacting with team members
• Good Communications skills
• Organization skills to balance and prioritize work
• Analytical and problem-solving skills
• Leadership skills to mentor and provide guidance to less experienced personnel
• Ability to work in a team environment
• Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
• Manage incidents and requests for a defined technology environment
• Provide network specific technical expertise for the support of security network system.

 Visit us: www.etechgs.com

We Expect You To Have

• Diploma in Electrical Engineering  
• 3-5 years of experience in similar role 
• Experience in operations and maintenance of commercial buildings, Malls, or residential premises 
• Capability to build excellent interpersonal relations, and excellence in communication. 
• Dependable and Ability to work under pressure.  
• Customer service orientation 
• Professionalism and problem solving 
• Multitasking skills who can meet and or exceed quality expectations. 

What You’ll Be Doing

• Manage the facilities such as buildings including renovations, refurbishments, & office moves and as such, the role can extend to mail distribution, bookkeeping as well as office upkeep. 
• Ensure the upkeep and maintenance so as to meet the safety, health and legal requirements. This includes cleaning, catering, waste disposal, parking and security along with records keeping and budget management as per company policy and procedures. 
• Conducts and documents regular facilities inspections and recommends maintenance, mechanical, electrical, and facility design modifications. 
• Implement the PPM – Planned Preventive Maintenance approach instead of reactive maintenance – work undertaken when a fault is found, or an issue arises. PPM is preventive and regular maintenance that reduces reactive efforts. 
• Do maintenance planning that is beyond correcting issues and involves planned and scheduling work and further maintenance. 
• Support in providing new solutions and efficient ways of reducing and managing waste, continuously monitor the facility to ensure that all requirements are met as per quality.  
• Monitor CCTV and parking system operations and maintenance to ensure security and emergency preparedness procedures proper implementation. 
• Supervise the shift electrician, pump operators and other technicians and oversee the quality of the work performance in correct, efficient and effective way. 
• Delegate the tasks to technicians and operators.  
• Inventory management by monitoring and inventory tracking of supplies and parts 
• Handle work orders as per need to complete multiple work orders related to Customer Complaints, across all the IT and non-IT buildings and clients. 
• Maintains records of all the work completed during the shift in logbook and keeps the documentation up to date 

Visit us: https://www.etechtechnologysolutions.com/

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing

• Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
• Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services.
• Coordinate project and delivery schedules to ensure that SLA is met.
• Responsible for on-time task tracker entries per task assigned and daily log entries.
• Proactive reporting to Supervisor about project updates

What We Expect You To Have

• Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
• Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
• Must have experience developing web services.
• Should be able to design and develop databases for large applications.
• Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
• SQL Server
• Angular / React (Good to have).
• Node.js (good to have).
• Dotnet Core (Good to have).
• Flexible to work in a US/Nightshift

Visit us: https://www.etechgs.com/

What We Offer

• Work from anywhere in India
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Work Life Balance Initiatives
• Rewards & Recognition

WHAT YOU’LL BE DOING

• Keep up-to-date on Google updates and Technology in Internet Marketing. 
• Review and analyze websites for areas that need to be improved, deleted, or revised. 
• Use various advanced tools for SEO research & analysis.
• Using google analytics to conduct performance reports regularly
• Build connections with bloggers and other high authority webmasters. 
• In depth knowledge of On-page and Off-page strategies/techniques.
• Ensure websites are filled with optimal keywords. 
• Generate & update Meta content for respective pages.
• Perform regular Keyword research. 
• Perform competitive analysis with call center companies and identify opportunities and current trends.  
• Explore new ways for content marketing & distribution. 
• Keep abreast of white hat and black hat tactics so as not to violate search engine guidelines. 
• Optimize websites for maximum visibility and ranking in the major search engines. 
• Manage webmaster tools to take advantage of organic results & identify website health issues. 
• Utilize basic programming and web design skills to enhance SEO. 
• Evaluate product offering, traffic, landing page quality, content, design, demographics of prospective customers when determining keywords and campaigns. 
• Work on improving Organic traffic ranking 
• Conduct competitive analysis with contact center companies and identify opportunities and current trends.  
• Contribute to the growth of the team to meet business goals and objectives.  
• Closely collaborate with website developers and strategists to plan website enhancements.  
• Conceptualize and implement website changes to boost SEO.  

WHAT WE EXPECT YOU TO HAVE

• 2 – 5 years’ experience in SEO with demonstrated successes. 
• More than 2 years of experience in working with call center or relevant industry will be an added advantage.  
• Proven experience working with lead generation and Inbound SEO.  
• Good knowledge of Google Analytics. 
• Practical knowledge of SEO, web analytics and other tools of online marketing industry.
• Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools. 
• Experience working with CMS and building/administering content in CMS environments. 
• Knowledge of HTML/CSS, WordPress, and website administrations 
• Ability to clearly and effectively articulate thoughts and points 
• Good verbal & written communication skills 
• Exceptional listening and analytical skills
• Attention to detail.
• Drive and ability to deliver excellent customer service to both internal and external customers.
• Ability to work independently & able to exercise strict confidentiality. 
• Proficiency in MS Excel, PowerPoint, and Word 
• Bachelor’s Degree 
• Flexibility in working hours which is a must