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Part Time Receptionist Nacogdoches Human Resources
Part Time Receptionist
Job Title : Part Time Receptionist Department : Human Resources Location : Nacogdoches Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Tuition & Day Care Reimbursement
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
What You’ll Be Doing:
- Retrieves messages from voice mail and forwards to appropriate personnel
- Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel is unavailable
- Answers questions about the organization and provides callers with address, directions, and other information
- Welcomes on-site visitors, employees, vendors, and applicants determine the nature of the business and announce visitors to appropriate personnel
- Maintains class sign-in list for new hires on the first day of their training class
- Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence
- Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge
- Monitors visitor access and parking and issues pass when required, and maintains visitor log
- As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures
- Receives, sorts, and routes mail, and maintains and routes publications
- Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary
- Performs other clerical duties as needed, such as filing, photocopying, and collating
We Expect You To Have:
- A high school diploma or equivalent
- At least 3-6 months of related experience
Sr. Insights Leader Nacogdoches Etech Insights (EI)
Sr. Insights Leader
Job Title : Sr. Insights Leader Department : Etech Insights (EI) Location : Nacogdoches Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Overseeing the servicing of multiple clients
- Coaching and developing leaders of leaders
- Internal performance management
- External client support
- Coaching and development of the workforce, including Insights Leaders (EI Account Leaders) and EI Project Leads
- Interpretation and iteration of data
- Use and oversight of speech analytics platforms
- Monitoring and documenting new account developments, staff, and organizational changes
- Client relationship management for several clients in multiple U.S. locations
- Intake and reporting of new requests from the clients
- Providing guidance to Account Leaders to tie EI reports to operational reports
- Providing business intelligence report and distribution support (i.e. proofread, identify, and correct documents)
- Anticipate and plan for requirements of tasks, execute tasks on time, and know when to ask for help
- Using a working knowledge of artificial intelligence as a performance and quality management tool to interpret and translate data to clients and across teams to ensure analytical accuracy and fully fitted data
- Proactively manage client performance and work with appropriate internal constituents to establish necessary steps to correct and improve results
- Reviews Etech Insight team performance daily and ensures production goals are attained
- Acts as quality Subject Matter Expert (SME) and interventionist for Etech Insights/Operations
- Maintains regular client contact, solves complex issues, and anticipates and plans for the challenges involved in the business. Direct involvement/communication with the client and senior manager of the campaign
- Ensures proper coordination between Operations and offshore EI team for new programs, dives into “code red” situations and works with every campaign at Etech to drive results through quality
- Supervises, directs, coordinates, and evaluates operational performance as well as coaches, mentors, and develops leadership staff
- Plans, assigns, and directs work as well as appraises performance, rewards and disciplines employees, addresses complaints, and resolves issues. Defines workgroup goals and establishes priorities and staff performance expectations
- Must have strong analytical skills. Maintains, develops, and reports pertinent operational statistics, financial management information, and results
- Constantly monitors processes and procedures for updates and improvement opportunities
- Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning. Provides periodic performance feedback versus objectives and conducts annual performance reviews for direct reports
- Assists in the development and implementation of policies and procedures
- Provides continual communications to enhance services effectiveness in dealing with critical issues
- Oversees implementation of the necessary programs, forecasting and planning at a departmental level, and communication of best practices to team
- Possesses an expert level of understanding of, and ability to apply that knowledge to, excel, PowerPoint and MS Word. Power BI is a preferred qualification
- Monitors script adherence, required elements of the call, and proper dispositions
- Inspects and ensures a high quality of work, maintaining an industry standard of +/-5% accuracy in all output; is responsible for final inspection and principal analytics for clients served
- Implement, evaluate, and maintain all quality control standards defined for applicable campaigns
- Demonstrates excellent customer service skills with an emphasis on soft skills, customer-focused proactive resolution, and de-escalation tactics
- Meets deadlines in a fast-paced work environment driven by software systems and processes
- Performs ad hoc data analysis
- Defines workroup goals
- Conducts periodic performance reviews for clients
- Ability to provide Business Intelligence from data analytics
- Ability to travel between centers as necessary
- Ability to work USA business hours (CST)
We Expect You To Have:
- Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, PowerPoint and Outlook. Experience in tracking data
- Experience in data modeling or any aspect of data science
- Experience with R, Python, SQL, Apache Spark, or Power BI
- Establish and maintain effective relationships with Data Scientists and Quality Analyst, effectively monitor, and evaluate job performance and coach and develop Data Scientists and Quality Analyst as needed; develop and maintain relationships with peers across departments; produce, collect, understand and present data derived from insights studies and measurement studies
- Be a self-starter who excels at working independently within a diverse team environment
- Travel between onshore sites
- High School Diploma or GED required
- Bachelor's degree from a four-year college or university
- 4 to 10 years related experience as the senior manager of a like size organization with equal support activities; or equivalent combination of education, training, and work experience
- Has completed, or will complete within 60 days of hiring, an executive-level entry data science certification program
- Certified Data Scientist or Recognized Data Expert strongly preferred
- Excellent English language skills, both verbal and written
- Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to write speeches and articles for publication that conform to prescribed style and format
- Ability to effectively present information to top management, public groups, and/or boards of directors
- Ability to work with mathematical concepts such as probability and statistical inference
- Ability to apply concepts such as fractions and ratios to practical situations
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to calculate ROI and deep analytics. Familiar with formal epicycle of analysis and call center key performance metrics
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Must have the ability to articulate reasoning into analytical models
- Certified Data Scientist or Recognized Data Specialist preferred, however not required
- Valid driver’s license or other Government-issued photo ID
Online Chat Representative Nacogdoches Operations
Online Chat Representative
Job Title : Online Chat Representative Department : Operations Reports to : Sales Coach Location : Nacogdoches Job Type : Full-Time Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Assist customers via chat technology
- Help customers with a consultative approach and engage in solving their concerns
- Listen, understand and take quick action
- Strive to exceed performance expectations while having fun!
- Engage in continuous learning opportunities
Customer Service Agent Nacogdoches Operations
Customer Service Agent
Job Title : Customer Service Agent Department : Operations Reports to : Team Leader Pay Grade : Hourly Agent Location : Nacogdoches Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Take inbound or make outbound calls to customers to discuss insurance loss draft claims
- Update customer information based on call interaction
- Provide quality service to clients through knowledge of products and services
- Handle all escalations with diplomacy, tact and respect.
- Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
- Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
- Perform loan checks and review loan history
Employment Coordinator Nacogdoches Recruiting
Employment Coordinator
Job Title : Employment Coordinator Department : Recruiting Reports to : Assistant Director of Recruitment Location : Nacogdoches Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
Visit us: www.etechgs.com
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Ensure all applications are worked through in a timely manner
- Coordinate communication with applicants
- Conduct pre-screen by telephone or video chat with prospective candidates
- Multitask and navigate through multiple systems and databases
- Assist candidates with virtual testing
- Maintain Applicant Tracking systems and update candidate information
- Complete New Hire paperwork with newly onboarded talent
- Conduct Social Security Verifications for all new hires
- Convey information about Etech to candidates
- Oversee document retention process for assigned location
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Sr. Insights Leader Dallas Etech Insights (EI)
Sr. Insights Leader
Job Title : Sr. Insights Leader Department : Etech Insights (EI) Location : Dallas Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Overseeing the servicing of multiple clients
- Coaching and developing leaders of leaders
- Internal performance management
- External client support
- Coaching and development of the workforce, including Insights Leaders (EI Account Leaders) and EI Project Leads
- Interpretation and iteration of data
- Use and oversight of speech analytics platforms
- Monitoring and documenting new account developments, staff, and organizational changes
- Client relationship management for several clients in multiple U.S. locations
- Intake and reporting of new requests from the clients
- Providing guidance to Account Leaders to tie EI reports to operational reports
- Providing business intelligence report and distribution support (i.e. proofread, identify, and correct documents)
- Anticipate and plan for requirements of tasks, execute tasks on time, and know when to ask for help
- Using a working knowledge of artificial intelligence as a performance and quality management tool to interpret and translate data to clients and across teams to ensure analytical accuracy and fully fitted data
- Proactively manage client performance and work with appropriate internal constituents to establish necessary steps to correct and improve results
- Reviews Etech Insight team performance daily and ensures production goals are attained
- Acts as quality Subject Matter Expert (SME) and interventionist for Etech Insights/Operations
- Maintains regular client contact, solves complex issues, and anticipates and plans for the challenges involved in the business. Direct involvement/communication with the client and senior manager of the campaign
- Ensures proper coordination between Operations and offshore EI team for new programs, dives into “code red” situations and works with every campaign at Etech to drive results through quality
- Supervises, directs, coordinates, and evaluates operational performance as well as coaches, mentors, and develops leadership staff
- Plans, assigns, and directs work as well as appraises performance, rewards and disciplines employees, addresses complaints, and resolves issues. Defines workgroup goals and establishes priorities and staff performance expectations
- Must have strong analytical skills. Maintains, develops, and reports pertinent operational statistics, financial management information, and results
- Constantly monitors processes and procedures for updates and improvement opportunities
- Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning. Provides periodic performance feedback versus objectives and conducts annual performance reviews for direct reports
- Assists in the development and implementation of policies and procedures
- Provides continual communications to enhance services effectiveness in dealing with critical issues
- Oversees implementation of the necessary programs, forecasting and planning at a departmental level, and communication of best practices to team
- Possesses an expert level of understanding of, and ability to apply that knowledge to, excel, PowerPoint and MS Word. Power BI is a preferred qualification
- Monitors script adherence, required elements of the call, and proper dispositions
- Inspects and ensures a high quality of work, maintaining an industry standard of +/-5% accuracy in all output; is responsible for final inspection and principal analytics for clients served
- Implement, evaluate, and maintain all quality control standards defined for applicable campaigns
- Demonstrates excellent customer service skills with an emphasis on soft skills, customer-focused proactive resolution, and de-escalation tactics
- Meets deadlines in a fast-paced work environment driven by software systems and processes
- Performs ad hoc data analysis
- Defines workroup goals
- Conducts periodic performance reviews for clients
- Ability to provide Business Intelligence from data analytics
- Ability to travel between centers as necessary
- Ability to work USA business hours (CST)
We Expect You To Have:
- Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, PowerPoint and Outlook. Experience in tracking data
- Experience in data modeling or any aspect of data science
- Experience with R, Python, SQL, Apache Spark, or Power BI
- Establish and maintain effective relationships with Data Scientists and Quality Analyst, effectively monitor, and evaluate job performance and coach and develop Data Scientists and Quality Analyst as needed; develop and maintain relationships with peers across departments; produce, collect, understand and present data derived from insights studies and measurement studies
- Be a self-starter who excels at working independently within a diverse team environment
- Travel between onshore sites
- High School Diploma or GED required
- Bachelor's degree from a four-year college or university
- 4 to 10 years related experience as the senior manager of a like size organization with equal support activities; or equivalent combination of education, training, and work experience
- Has completed, or will complete within 60 days of hiring, an executive-level entry data science certification program
- Certified Data Scientist or Recognized Data Expert strongly preferred
- Excellent English language skills, both verbal and written
- Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to write speeches and articles for publication that conform to prescribed style and format
- Ability to effectively present information to top management, public groups, and/or boards of directors
- Ability to work with mathematical concepts such as probability and statistical inference
- Ability to apply concepts such as fractions and ratios to practical situations
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to calculate ROI and deep analytics. Familiar with formal epicycle of analysis and call center key performance metrics
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Must have the ability to articulate reasoning into analytical models
- Certified Data Scientist or Recognized Data Specialist preferred, however not required
- Valid driver’s license or other Government-issued photo ID
Spanish Language Representative Dallas Operations
Spanish Language Representative
Job Title : Spanish Language Representative Department : Operations Location : Dallas Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Expect You To Have
- Must type a minimum of 40 WPM, pass a grammar test, background check, and drug screen.
- Must have a high school diploma or equivalent.
- Location- This is not a work from home position. Employees are expected to work onsite.
- Attendance- All agents must have good attendance and be punctual.
- Coachability
- Good communication skills. Please listen for voice quality, tone, annunciation, and minimal slang usage.
- Sales ability- agents should be persuasive, have the ability to probe/gather information, and use that information in making an offer, tying it to a benefit or service, and have the ability to upsell.
- Experience- at least 1-3 months of sales or upselling experience.
- Confidence
- Ability to diffuse customer escalations
- Agents will be using multiple systems, so please look for the ability to multi-task and prioritize effectively in a fast-paced environment.
- Ability to handle sensitive customer data
- Ability to work weekends, holidays (excluding Easter, Thanksgiving, and Christmas), and overtime as requested.
- Strong people skills- empathetic, willingness to serve others, and kind.
- Problem solving skills.
- Ability to fluently read, write, and speak English
Preferences/Not Required:
- Bilinguals: Ability to fluently read, write, and speak English and Spanish.
- Call Center experience- agents will have to answer a high volume of inbound calls, so this can help. It is not required.
Inbound Telephone Sales Representative Dallas Operations
Inbound Telephone Sales Representative
Job Title : Inbound Telephone Sales Representative Department : Operations Location : Dallas Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision, and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Take inbound calls from current customers in designated market area to maintain and upgrade accounts.
- Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter sensitive personal data and reactions of customers into the computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
- Build strong relationships with Team leaders, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.
What We Expect You To Have:
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Knowledge of:
- Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
- Ability to:
- Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
- Language Skills:
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to read, write, and speak fluently in English.
- Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
- Mathematical Skills:
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Certificates, Licenses, Registrations:
- Valid driver’s license or other Government-issued photo ID.
Online Chat Representative Dallas Operations
Online Chat Representative
Job Title : Online Chat Representative Department : Operations Reports to : Sales Coach Pay Grade : $13.50/Training and $14.00/Production Location : Dallas Job Type : Full-Time Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Take inbound or make outbound calls to customers to discuss insurance loss draft claims
- Update customer information based on call interaction
- Provide quality service to clients through knowledge of products and services
- Handle all escalations with diplomacy, tact and respect.
- Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
- Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
- Perform loan checks and review loan history
-
Sr. Insights Leader Rusk Etech Insights (EI)
Sr. Insights Leader
Job Title : Sr. Insights Leader Department : Etech Insights (EI) Location : Rusk Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Overseeing the servicing of multiple clients
- Coaching and developing leaders of leaders
- Internal performance management
- External client support
- Coaching and development of the workforce, including Insights Leaders (EI Account Leaders) and EI Project Leads
- Interpretation and iteration of data
- Use and oversight of speech analytics platforms
- Monitoring and documenting new account developments, staff, and organizational changes
- Client relationship management for several clients in multiple U.S. locations
- Intake and reporting of new requests from the clients
- Providing guidance to Account Leaders to tie EI reports to operational reports
- Providing business intelligence report and distribution support (i.e. proofread, identify, and correct documents)
- Anticipate and plan for requirements of tasks, execute tasks on time, and know when to ask for help
- Using a working knowledge of artificial intelligence as a performance and quality management tool to interpret and translate data to clients and across teams to ensure analytical accuracy and fully fitted data
- Proactively manage client performance and work with appropriate internal constituents to establish necessary steps to correct and improve results
- Reviews Etech Insight team performance daily and ensures production goals are attained
- Acts as quality Subject Matter Expert (SME) and interventionist for Etech Insights/Operations
- Maintains regular client contact, solves complex issues, and anticipates and plans for the challenges involved in the business. Direct involvement/communication with the client and senior manager of the campaign
- Ensures proper coordination between Operations and offshore EI team for new programs, dives into “code red” situations and works with every campaign at Etech to drive results through quality
- Supervises, directs, coordinates, and evaluates operational performance as well as coaches, mentors, and develops leadership staff
- Plans, assigns, and directs work as well as appraises performance, rewards and disciplines employees, addresses complaints, and resolves issues. Defines workgroup goals and establishes priorities and staff performance expectations
- Must have strong analytical skills. Maintains, develops, and reports pertinent operational statistics, financial management information, and results
- Constantly monitors processes and procedures for updates and improvement opportunities
- Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning. Provides periodic performance feedback versus objectives and conducts annual performance reviews for direct reports
- Assists in the development and implementation of policies and procedures
- Provides continual communications to enhance services effectiveness in dealing with critical issues
- Oversees implementation of the necessary programs, forecasting and planning at a departmental level, and communication of best practices to team
- Possesses an expert level of understanding of, and ability to apply that knowledge to, excel, PowerPoint and MS Word. Power BI is a preferred qualification
- Monitors script adherence, required elements of the call, and proper dispositions
- Inspects and ensures a high quality of work, maintaining an industry standard of +/-5% accuracy in all output; is responsible for final inspection and principal analytics for clients served
- Implement, evaluate, and maintain all quality control standards defined for applicable campaigns
- Demonstrates excellent customer service skills with an emphasis on soft skills, customer-focused proactive resolution, and de-escalation tactics
- Meets deadlines in a fast-paced work environment driven by software systems and processes
- Performs ad hoc data analysis
- Defines workroup goals
- Conducts periodic performance reviews for clients
- Ability to provide Business Intelligence from data analytics
- Ability to travel between centers as necessary
- Ability to work USA business hours (CST)
We Expect You To Have:
- Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, PowerPoint and Outlook. Experience in tracking data
- Experience in data modeling or any aspect of data science
- Experience with R, Python, SQL, Apache Spark, or Power BI
- Establish and maintain effective relationships with Data Scientists and Quality Analyst, effectively monitor, and evaluate job performance and coach and develop Data Scientists and Quality Analyst as needed; develop and maintain relationships with peers across departments; produce, collect, understand and present data derived from insights studies and measurement studies
- Be a self-starter who excels at working independently within a diverse team environment
- Travel between onshore sites
- High School Diploma or GED required
- Bachelor's degree from a four-year college or university
- 4 to 10 years related experience as the senior manager of a like size organization with equal support activities; or equivalent combination of education, training, and work experience
- Has completed, or will complete within 60 days of hiring, an executive-level entry data science certification program
- Certified Data Scientist or Recognized Data Expert strongly preferred
- Excellent English language skills, both verbal and written
- Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to write speeches and articles for publication that conform to prescribed style and format
- Ability to effectively present information to top management, public groups, and/or boards of directors
- Ability to work with mathematical concepts such as probability and statistical inference
- Ability to apply concepts such as fractions and ratios to practical situations
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to calculate ROI and deep analytics. Familiar with formal epicycle of analysis and call center key performance metrics
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Must have the ability to articulate reasoning into analytical models
- Certified Data Scientist or Recognized Data Specialist preferred, however not required
- Valid driver’s license or other Government-issued photo ID
Customer Service Agent Rusk Operations
Customer Service Agent
Job Title : Customer Service Agent Department : Operations Reports to : Sales Coach Location : Rusk Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Provide quality service to clients through a thorough knowledge of products and services.
- Enter data into our computer database systems.
- Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
- Resolve all issues with diplomacy, tact and respect
Online Chat Representative Rusk Operations
Online Chat Representative
Job Title : Online Chat Representative Department : Operations Reports to : Sales Coach Location : Rusk Job Type : Full-Time Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Assist customers via chat technology
- Help customers with a consultative approach and engage in solving their concerns
- Listen, understand and take quick action
- Strive to exceed performance expectations while having fun!
- Engage in continuous learning opportunities
-
Cyber Security Auditor Lufkin Etech Technology Solutions (ETS)
Cyber Security Auditor
Job Title : Cyber Security Auditor Department : Etech Technology Solutions (ETS) Location : Lufkin Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
- Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion
- Liaise with technical security stakeholders on an ongoing basis
- Set and continually manage technical project expectations with team members and other stakeholders
- Conduct security audits of information systems against policy/process as defined within Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield
- Plan and schedule security audit timelines
- Determine the frequency and content of audit reports, analyze results, and remediate problem areas
- Review and evaluate audit findings and make recommendations on improving security and audit preparedness
- Create audit remediation plans along with members of the cybersecurity and technical teams and establish timelines for completion
We Expect You To Have:
- University degree in the field of computer science/technology management and/or 2+ years related work experience
- Certifications in Cyber Security and/or Technology fields a plus
- 2 years direct work experience in a technical environment
- Familiarity with security audit and/or standard audit practices
- Ability to conduct technical security audits for complex information systems
- Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies
- Experience with network security, vulnerability management, incident response
- Knowledge of emerging cybersecurity trends
- Familiarity with Change Management practices
- General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)
- Database and operating systems experience with Microsoft products a plus
- Technically competent with various software programs, such as Microsoft Office products, SQL, etc
- Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods, and standards
- Familiarity with industry security standards such as ISO 27001, PCI-DSS, HIPPA, Privacy Shield, etc. a plus
- Experience at working both independently and in a team-oriented, collaborative environment is essential
- Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
- Reacts to project adjustments and alterations promptly and efficiently
- Flexible during times of change
- Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
- Persuasive, encouraging, and motivating
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
- Possession of excellent analytical skills
- Strong interpersonal skills
- Adept at researching project-related issues and products
- Must be able to learn, understand, and apply new technologies
- Customer service skills a must
- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
- Physically able to participate in training sessions, presentations, and meetings
- Travel may be required for performing site audits, meeting with clients, stakeholders, or offsite personnel/management
Sr. Insights Leader Lufkin Etech Insights (EI)
Sr. Insights Leader
Job Title : Sr. Insights Leader Department : Etech Insights (EI) Location : Lufkin Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Overseeing the servicing of multiple clients
- Coaching and developing leaders of leaders
- Internal performance management
- External client support
- Coaching and development of the workforce, including Insights Leaders (EI Account Leaders) and EI Project Leads
- Interpretation and iteration of data
- Use and oversight of speech analytics platforms
- Monitoring and documenting new account developments, staff, and organizational changes
- Client relationship management for several clients in multiple U.S. locations
- Intake and reporting of new requests from the clients
- Providing guidance to Account Leaders to tie EI reports to operational reports
- Providing business intelligence report and distribution support (i.e. proofread, identify, and correct documents)
- Anticipate and plan for requirements of tasks, execute tasks on time, and know when to ask for help
- Using a working knowledge of artificial intelligence as a performance and quality management tool to interpret and translate data to clients and across teams to ensure analytical accuracy and fully fitted data
- Proactively manage client performance and work with appropriate internal constituents to establish necessary steps to correct and improve results
- Reviews Etech Insight team performance daily and ensures production goals are attained
- Acts as quality Subject Matter Expert (SME) and interventionist for Etech Insights/Operations
- Maintains regular client contact, solves complex issues, and anticipates and plans for the challenges involved in the business. Direct involvement/communication with the client and senior manager of the campaign
- Ensures proper coordination between Operations and offshore EI team for new programs, dives into “code red” situations and works with every campaign at Etech to drive results through quality
- Supervises, directs, coordinates, and evaluates operational performance as well as coaches, mentors, and develops leadership staff
- Plans, assigns, and directs work as well as appraises performance, rewards and disciplines employees, addresses complaints, and resolves issues. Defines workgroup goals and establishes priorities and staff performance expectations
- Must have strong analytical skills. Maintains, develops, and reports pertinent operational statistics, financial management information, and results
- Constantly monitors processes and procedures for updates and improvement opportunities
- Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning. Provides periodic performance feedback versus objectives and conducts annual performance reviews for direct reports
- Assists in the development and implementation of policies and procedures
- Provides continual communications to enhance services effectiveness in dealing with critical issues
- Oversees implementation of the necessary programs, forecasting and planning at a departmental level, and communication of best practices to team
- Possesses an expert level of understanding of, and ability to apply that knowledge to, excel, PowerPoint and MS Word. Power BI is a preferred qualification
- Monitors script adherence, required elements of the call, and proper dispositions
- Inspects and ensures a high quality of work, maintaining an industry standard of +/-5% accuracy in all output; is responsible for final inspection and principal analytics for clients served
- Implement, evaluate, and maintain all quality control standards defined for applicable campaigns
- Demonstrates excellent customer service skills with an emphasis on soft skills, customer-focused proactive resolution, and de-escalation tactics
- Meets deadlines in a fast-paced work environment driven by software systems and processes
- Performs ad hoc data analysis
- Defines workroup goals
- Conducts periodic performance reviews for clients
- Ability to provide Business Intelligence from data analytics
- Ability to travel between centers as necessary
- Ability to work USA business hours (CST)
We Expect You To Have:
- Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, PowerPoint and Outlook. Experience in tracking data
- Experience in data modeling or any aspect of data science
- Experience with R, Python, SQL, Apache Spark, or Power BI
- Establish and maintain effective relationships with Data Scientists and Quality Analyst, effectively monitor, and evaluate job performance and coach and develop Data Scientists and Quality Analyst as needed; develop and maintain relationships with peers across departments; produce, collect, understand and present data derived from insights studies and measurement studies
- Be a self-starter who excels at working independently within a diverse team environment
- Travel between onshore sites
- High School Diploma or GED required
- Bachelor's degree from a four-year college or university
- 4 to 10 years related experience as the senior manager of a like size organization with equal support activities; or equivalent combination of education, training, and work experience
- Has completed, or will complete within 60 days of hiring, an executive-level entry data science certification program
- Certified Data Scientist or Recognized Data Expert strongly preferred
- Excellent English language skills, both verbal and written
- Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to write speeches and articles for publication that conform to prescribed style and format
- Ability to effectively present information to top management, public groups, and/or boards of directors
- Ability to work with mathematical concepts such as probability and statistical inference
- Ability to apply concepts such as fractions and ratios to practical situations
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to calculate ROI and deep analytics. Familiar with formal epicycle of analysis and call center key performance metrics
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Must have the ability to articulate reasoning into analytical models
- Certified Data Scientist or Recognized Data Specialist preferred, however not required
- Valid driver’s license or other Government-issued photo ID
Call Center Trainer Lufkin Training & Development
Call Center Trainer
Job Title : Call Center Trainer Department : Training & Development Location : Lufkin Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Training and challenging others to be creative problem solvers
- Creating an atmosphere that encourages interactive learning
- Ensuring the training class understands relevant material
- Multi-tasking effectively
- Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
- Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them
- Leading a training class is about creating a fun, engaging environment in which learning can flourish
- Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
- Trainers should consistently be on the lookout for ways to help not only other trainers but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership
- We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues
- Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom
- A Trainer must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities
- Developing agents should be a passion that is shown every day through the use of Coaching Tactics
- It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
- On occasion, Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers
- Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers
- A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits
We Expect You To Have:
- Sales campaign products, features, and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
- Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain an effective relationship with peers across departments
- Bachelor's degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience
- Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to write speeches and articles for publication that conform to prescribed style and format
- Ability to effectively present information to top management, public groups, and/or boards of directors
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Valid drivers’ license or government - issued photo ID
Spanish Language Representative Lufkin Operations
Spanish Language Representative
Job Title : Spanish Language Representative Department : Operations Location : Lufkin Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Expect You To Have
- Must type a minimum of 40 WPM, pass a grammar test, background check, and drug screen.
- Must have a high school diploma or equivalent.
- Location- This is not a work from home position. Employees are expected to work onsite.
- Attendance- All agents must have good attendance and be punctual.
- Coachability
- Good communication skills. Please listen for voice quality, tone, annunciation, and minimal slang usage.
- Sales ability- agents should be persuasive, have the ability to probe/gather information, and use that information in making an offer, tying it to a benefit or service, and have the ability to upsell.
- Experience- at least 1-3 months of sales or upselling experience.
- Confidence
- Ability to diffuse customer escalations
- Agents will be using multiple systems, so please look for the ability to multi-task and prioritize effectively in a fast-paced environment.
- Ability to handle sensitive customer data
- Ability to work weekends, holidays (excluding Easter, Thanksgiving, and Christmas), and overtime as requested.
- Strong people skills- empathetic, willingness to serve others, and kind.
- Problem solving skills.
- Ability to fluently read, write, and speak English
Preferences/Not Required:
- Bilinguals: Ability to fluently read, write, and speak English and Spanish.
- Call Center experience- agents will have to answer a high volume of inbound calls, so this can help. It is not required.
Inbound Telephone Sales Representative Lufkin Operations
Inbound Telephone Sales Representative
Job Title : Inbound Telephone Sales Representative Department : Operations Location : Lufkin Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision, and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Take inbound calls from current customers in designated market area to maintain and upgrade accounts.
- Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter sensitive personal data and reactions of customers into the computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
- Build strong relationships with Team leaders, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.
What We Expect You To Have:
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Knowledge of:
- Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
- Ability to:
- Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
- Language Skills:
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to read, write, and speak fluently in English.
- Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
- Mathematical Skills:
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Certificates, Licenses, Registrations:
- Valid driver’s license or other Government-issued photo ID.
Employment Coordinator Lufkin Recruiting
Employment Coordinator
Job Title : Employment Coordinator Department : Recruiting Reports to : Assistant Director of Recruitment Location : Lufkin Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
Visit us: www.etechgs.com
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Ensure all applications are worked through in a timely manner
- Coordinate communication with applicants
- Conduct pre-screen by telephone or video chat with prospective candidates
- Multitask and navigate through multiple systems and databases
- Assist candidates with virtual testing
- Maintain Applicant Tracking systems and update candidate information
- Complete New Hire paperwork with newly onboarded talent
- Conduct Social Security Verifications for all new hires
- Convey information about Etech to candidates
- Oversee document retention process for assigned location
Online Chat Representative Lufkin Operations
Online Chat Representative
Job Title : Online Chat Representative Department : Operations Reports to : Sales Coach Location : Lufkin Job Type : Full-Time Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Assist customers via chat technology
- Help customers with a consultative approach and engage in solving their concerns
- Listen, understand and take quick action
- Strive to exceed performance expectations while having fun!
- Engage in continuous learning opportunities
Sales Representative Lufkin Operations
Sales Representative
Job Title : Sales Representative Department : Operations Reports to : Sales Coach Location : Lufkin Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Make outbound calls and offer goods and services to customers on our client’s behalf
- Establish connections with prospective customers over the phone in a designated market area to qualify leads and explain the type of service or product offered.
- Assist customers to find and buy products/services
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare a report on sales activities – Sales Tracker.
-
System Administrator Palm Beach Etech Technology Solutions (ETS)
System Administrator
Job Title : System Administrator Department : Etech Technology Solutions (ETS) Reports to : IT Manager Location : Palm Beach Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us : www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
- Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
- Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
- Manage all operating systems and end-user software.
- Manage communications and connection solutions, including workstation connectivity,
- local area networks, local email connectivity, intranet, and Internet applications.
- Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best practices regarding privacy, security, and regulatory compliance.
- Manage input/output fleet, including printers and scanners.
- Work with other technical teams to manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
- Perform network and security audits.
- Perform and test routine system backups and restores.
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Support application development teams throughout project lifecycles.
- Analyze system, server, application, network, and input/output device performance.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
- Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
- Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
- Manage and/or provide guidance to members of the team.
Customer Service Agent Palm Beach Operations
Customer Service Agent
Job Title : Customer Service Agent Department : Operations Reports to : Team Leader Pay Grade : Hourly Agent Location : Palm Beach Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Provide quality service to clients through a thorough knowledge of products and services.
- Enter data into our computer database systems.
- Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
- Resolve all issues with diplomacy, tact and respect
Customer Service Representative Palm Beach Operations
Customer Service Representative
Job Title : Customer Service Representative Department : Operations Reports to : Team Leader Pay Grade : HS-1 Location : Palm Beach Summary:
A Utility Location Technician uses tools on the computer to asses if utilities are present in potential dig sites. Location technicians will determine if an area is safe for an excavator to dig without disturbing underground proprietary utilities. Technicians will be responsible for maintaining detailed records for each ticket worked.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential duties and responsibilities:
Include the following. Other duties may also be assigned.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through a thorough knowledge of products and services.
- Enter data into computer database system.
- Build strong relationships with team leaders and team members.
- Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Follow all compliance guidelines and regulations regarding Customer Proprietary Network
- Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and
- Company policy regarding slamming, cramming, and falsification of sales.
Supervisory Responsibilities:
None
Knowledge of:
Basic Computer operations, including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
Ability to:
Follow directions, enter information into a computer program, and learn new products and services to help determine if a ticket can be suppressed safely or not and read a map. Needs to be very detail-oriented and capable of piecing together information from several different applications at one time to match up to make a decision.
Education and/or Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations:
Valid drivers’ license or other Government-issued photo ID.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to communicate either by speaking or listening regularly. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works inside environmental conditions. The noise level in the work environment is usually moderate.
-
Quality Analyst Representative Montego Bay Etech Insights (EI)
Quality Analyst Representative
Job Title : Quality Analyst Representative Department : Etech Insights (EI) Location : Montego Bay Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service for late shifts
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition and Birthday Club
- Opportunity to participate in Monthly Give Back Initiatives for the Community
What You Will Be Doing
- Monitors, dispositions, scores and provides QA feedback on calls and/or chats
- Assesses quality adherence based on QA audit form per account
- Prepare for and actively participate in Calibration sessions when needed.
- Effectively communicate with internal and external clients
- Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
- Be open and responsive to consistent coaching.
- Acts as a role model at all times adhere to high ethical standards.
- Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have
- High School Certificate and or call center experience
- 3-4 CXCs inclusive of English Language
- Minimum 1-year work experience; Quality experience is an added advantage
- Computer proficiency in MS Office
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills
- Ability to effectively organize, prioritize, multi-task and manage time
- Ability to work independently
- Excellent attention to detail
- Ability to exercise strict confidentiality in all matters
- Be able to type 30WPM or more
- Must have reliable internet speed
Network Administrator Montego Bay Etech Technology Solutions (ETS)
Network Administrator
Job Title : Network Administrator Department : Etech Technology Solutions (ETS) Reports to : Assistant Director I.T. Pay Grade : SN3 FLSA Status : Exempt Location : Montego Bay Summary:
The Network Administrator’s role is to support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties And Responsibilities include the following. Other duties may be assigned.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Maintain all network hardware and equipment, including routers, switches.
- Maintain servers, including e-mail, Active Directory, and FTP.
- Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
- Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
- Establishes and maintains network users, user environment, directories, and security.
- Monitor and test network performance and provide network performance statistics and reports.
- Perform on-site analyze, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
- Communicates with other departments to report and resolve software, hardware, and operations problems.
- Consults with department managers to develop system solutions consistent with organizational objectives.
- Researches and evaluates new technologies.
- Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
- Installs and tests software upgrades. Recommend, schedule, and perform network improvements, upgrades, and repairs
- Collects and analyzes network and memory utilization.
- Develops and implements disaster recovery procedures.
- Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Personal Attributes:
- Strong customer service orientation.
- Able to effectively prioritize tasks in a high-pressure environment.
- Highly self-motivated and directed, with keen attention to detail.
- Strong interpersonal, written, and oral communication skills.
- Proven analytical and problem-solving abilities.
- Experience working in team-orientated, collaborative environment.
- Able to conduct research into networking issues and products as required.
Knowledge and Experience :
- Extensive knowledge of commonly-used concepts, practices, and procedures in the Information Technology field.
- Proven experience working on Cisco Routers and Switches.
- Working technical knowledge of routing methodology, including but not limited to BGP, OSPF, and EIGRP.
- On call availability for escalated problems and ability to telecommute via VPN.
- Working technical knowledge of Point to Point, Frame Relay and MPLS concepts with practical application.
- VPN/Firewall hardware installation, management, configuration and troubleshooting in multi-platform environments.
- Extensive knowledge of TCP/UDP protocols, IP Subnetting, DNS, DHCP, SNMP, and VLAN’s.
- Knowledge of firewall technologies, best practices and configuration methods.
- Some Travel for the company (less than 5%)
- Minimum 2 years’ experience in managing Windows Enterprise Active Directory
- Minimum 2 years’ experience in managing Exchange Server or Microsoft 365
- Knowledge of Linux administration is a plus.
- Cisco CCNA/CCNP certification is a plus.
Education And/Or Experience:
Bachelor's degree from four-year College or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to top management, Team Leaders, and/or boards of directors.
Mathematical Skills:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Certificates, Licenses, Registrations:
Valid driver’s license or other Government issued ID.
Cisco CCNA/CCNP certification (Preferred)
Microsoft MCSE (Preferred)Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works inside environmental conditions. The noise level in the work environment is usually moderate.
Medical Administrative Specialist Montego Bay Operations
Medical Administrative Specialist
Job Title : Medical Administrative Specialist Department : Operations Reports to : Team Leader Location : Montego Bay Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Place high volume of outbound phone calls to record custodians
- Answer incoming calls from customers and appropriately resolve requests
- Updating customer information in our database systems
- Meet and exceed established daily goals
- Build strong relationships with internal associates and external contacts
- Make logical, informed decisions
- Demonstrate outstanding organizational and time management skills
- Display excellent communication skills with diplomacy and tact
Sales Representative-Reservations Montego Bay Operations
Sales Representative-Reservations
Job Title : Sales Representative-Reservations Department : Operations Location : Montego Bay Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Excellent Health, Vision and Dental Benefits
- Tuition & Day Care Reimbursement
- Company Match for 401K Contribution
- Casual Dress Code
- Community Involvement Opportunities
- Amazing Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
- Work from Home Opportunities
What You’ll Be Doing:
- Handle escalated issues and deescalate customers.
- Resolve guest issues and provide solutions in the shortest possible time frame.
- Cross sell hotel accommodation if the desired property is sold out
- Answer the telephone with a polite and courteous manner
- Provide general information over the phone, relating to cancellations, relocations, billing and other types of inquires
- Respond to all customer inquires using multiple channels (telephone, email and any additional channels as developed)
- Display a calm demeanor when handling guest issues or complaints
-
B2B Sales Executives Gandhinagar Etech Technology Solutions (ETS)
B2B Sales Executives
Job Title : B2B Sales Executives Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Conduct outbound telesales activity to employers to sell VOCI VSpark platform
- New business generation via telesales activity
- Influencing, negotiating and persuading stakeholders to use VOCI VSpark services
- Achieving sales targets in line with KPI’s
- Achieving activity targets in line with KPI’s
- Develop new business opportunities and lead generation
- Following up on leads generated by other employees of Etech/VOCI
- Record all activity onto CRM system
- Establishing and maintaining strong working relationships with all employers
- Market analysis and feedback & maintaining market and competitor knowledge
- Using a variety of sales techniques in order to attract new business opportunities
- Commercial awareness of business opportunities arising in the local and national market and adopt a proactive approach to new business generation
- Identify and follow up on new business leads
- Play an active part in the selling and endorsement of all VOCI products and services
- Develop a good understanding of client companies and their working culture and environment
- Maintaining and inputting data to ensure effective customer relationship management of all stakeholders
What We Expect You To Have
- Experience of working in a target driven commercial environment
- Experience of working within Outbound B2B, virtual sales
- Client relationship management & Cold Calling
- HSC or equivalent
- 1+ years of sales experience into a similar environment
- Interpersonal skills Influencing and negotiating skills
- Written & verbal Communication skills
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
Learning and Development Specialist Gandhinagar ETS- Medallia
Learning and Development Specialist
Job Title : Learning and Development Specialist Department : ETS- Medallia Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: https://www.etechtechnologysolutions.com/career/
Overview
The Learning & Development Specialist’s time will be focused on learning administration duties. He /she will support and deploy virtual classroom training and resources that help our channel partners and internal team members learn about our products, processes, and technology. He/she will also act as a learning administrator for our live training by helping to set up sandboxes, coordinate schedules, and identify operational improvements. The ideal candidate is self-starter and not afraid to implement innovative approaches to training support methods.
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Function as a Teaching Assistant for our live training classes by conducting Office Hours
- Grade student exams and provide feedback and coaching to students
- Deploy and prepare sandboxes in anticipation of live training classes
- Maintain a log of training request
- Update & maintain the training events calendar globally
- Perform quality assurance on virtual instructor-led training materials, as needed
- Design and deploy post-training surveys & instruments to measure learning effectiveness and make adjustments to current program content as needed
- Compiles and communicates performance metrics for online and classroom training courses to measure training effectiveness.
What We Expect You To Have
- 2+ years’ experience with teaching assistant duties for adult learners
- Experience with training coordination
- Experience defining learning needs for internal & external audiences in delivery environment
- Experience on a technical platform
- Great attention to detail including grammar and punctuation a must
- Be ready to work on different time zones
Salesforce Developer Gandhinagar ETS- Medallia
Salesforce Developer
Job Title : Salesforce Developer Department : ETS- Medallia Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: https://www.etechtechnologysolutions.com/career/
Overview
The Salesforce Developer will be involved in all technical aspects of Salesforce.com, including custom code, systems integrations, 3rd party applications, and AppExchange products. The successful candidate will have experience working with Salesforce platforms, application development skills, and the ability to solve complex software problems. The developer will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy customized business solutions across multiple systems. This role is primarily focused on the Salesforce platform with scope to develop in other systems used by our Professional Services org. The Salesforce Developer will be responsible for creating dynamic and scalable Salesforce solutions that perfectly meet the evolving needs of the Professional Services org / Company.
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Participate in the evaluation, scope, and completion of new development requests.
- Develop in, Apex, JavaScript, Visualforce and other technologies to build customized solutions that support business requirements and meet project objectives.
- Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
- Create and maintain standard operating procedure (SOP) and system architecture documentation.
- Seek out ways to utilize the Salesforce platform to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.
- Conduct long-term improvement operations to ensure compatibility with evolving project requirements.
- Solid understanding and detailed experience with Salesforce.com architecture.
- Proficiency in Apex, Lightning Web Components, JavaScript, Apex REST API, SOQL.
- Experience integrating Salesforce.com with other applications via real-time, batch, sync/async
- Excellent project management skills and a positive attitude
- Able to work in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task and think creatively.
- Demonstrated ability to meet deadlines and prioritize simultaneous requests
- A documented history of successfully driving projects to completion
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English.
- Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
What We Expect You To Have
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
- 2+ years of experience as a Salesforce.com developer
- Scripting language experience e.g. Python
- Salesforce.com certifications (App Builder, Developer I, Developer II...)
- Strong understanding of Salesforce.com best practices and functionality
- Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Visual Studio Code, Workbench )
- Strong data management abilities
- A demonstrated ability to understand and articulate complex requirements
- Previous experience working in a SCRUM or agile environment
Salesforce Administrator Gandhinagar ETS- Medallia
Salesforce Administrator
Job Title : Salesforce Administrator Department : ETS- Medallia Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: https://www.etechtechnologysolutions.com/career/
Overview
The Salesforce Administrator will help with ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using Salesforce. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our Professional Services org and processes in Salesforce.com.
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Serve as a system administrator for Professional Services org, owning areas like Service Cloud, Sales Cloud, and other products as necessary
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Help develop and configure new case handling processes in Service Cloud
- Complete regular internal system audits and prepare for upgrades
- Help manage data feeds and other integrations
- Help with the evaluation, scope, and completion of new development requests
- Work with members of the user community to define and document development requirements
What We Expect You To Have
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines and prioritize simultaneous requests
- A documented history of successfully driving projects to completion
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills in English
- Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- +2 years of experience as a Salesforce.com administrator specifically working on Service Cloud
- Salesforce.com certifications (Admin, Developer, Service Cloud Consultant...)
- Proven ability to design and implement new processes and facilitate user adoption
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- A demonstrated ability to understand and articulate complex requirements
- Previous experience working in a SCRUM or agile environment
Personal Wellness Guide Gandhinagar Operations
Personal Wellness Guide
Job Title : Personal Wellness Guide Department : Operations Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Work with Personal Wellness Support System Manger to ensure guest feedback, preferences and goals are properly documented and shared to ensure a seamless guest experience
- Assist guest with using 3rd party technologies as it relates to their wellness goals
- Provide feedback and encouragement to the guest based on their goals as it relates to our 5 pillars
- Our team is available to guests 24/7 through the Amrit Customer Engagement Platform including text or messaging and inbound calls. Each PWG will be scheduled as needed to provide adequate staffing
- Provide assistance and encouragement on workout plans, nutritional suggestions, leisure activities with the assistance of the guest’s Wellness Coach
- Act as a liaison with the guest in between Coaching sessions
- Ensure the safety and proper progression of guests participating in the wellness program
- Maintain activity records of Personal Wellness Roadmap in order to track participation and plan for further wellness services
- Send customized meal reminders, encouraging messages, open class alerts, end of day recap, video content library suggestions, etc
- Share available activity information, dining menu assistance, food intake/lodging assistance
- Assist with promotions and sales and upsell the spa and wellness programs
- Build trust with guests and maintain a high degree of confidentiality
We Expect You To Have:
- Experience in a health-related discipline (like Nutrition, Ayurvedic Medicine, Exercise Science, and/or Yoga/Mindfulness)
- Experience working in a hotel or resort in a similar capacity, preferably in a preopening setting
- Excellent communication skills and ability to professionally interact and build rapport with guests of all ages and demographics
- Adaptable/flexible – Ready to work in a 24/7 environment
- Think critically and proactively problem solve
- Experience in customer support is a plus
- Proficiency in MS Office
- Proficiency in English
- Time management and planning skills
- Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Team Member Handbook
- Ability to follow directions, communicate information to customers, enter information into the computer program, close a sale, and learn new products and services
- A minimum of high school diploma or general education degree (GED); or high school senior in good standing. Customer service and sales experience preferred, but not always required. Additional wellness modality certifications or experiences
Scrum Master- Agile Process Gandhinagar Etech Technology Solutions (ETS)
Scrum Master- Agile Process
Job Title : Scrum Master- Agile Process Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Service to the Development Team
- Encourages self-organization and cross-functionality (understands the benefits of ‘T-shaped’ team members).
- Support team’s ability to remove impediments on their own and intervene when necessary
- Ensure that quality remains the entire team’s responsibility
- Strive for technical excellence using the Definition of Done
- Advise the team on professionalism and respect (conflict resolution and working agreement adherence)
- Strive for continuous improvement
- Promote an environment of experimentation with an emphasis on outcomes-based process improvements
- Help to incorporate successful experiments into standard processes
- Direct and facilitate the Sprint Retrospective discussions to be positive and result in a focus on one or more items to improve the following Sprint
- Support different development techniques as needed including but not limited to,
- Xtreme Programming (emergent architecture, pair programming, etc.)
- Test driven development
- Continuous delivery
- Kanban (workflow visualization, cycle time, throughput)
- Service to the Product Owner
- Help maintain a focus on goal-driven and outcome-oriented planning.
- Maintain Evidence Based Management metrics and dashboard.
- Provide transparent access to the data and a personalized interpretation of the results on a monthly basis.
- Collaborate on finding the best ways to maintain and order the Product Backlog as well as make its contents transparent.
- Provide coaching to ensure that Product Backlog items are well understood by the whole Scrum Team.
- Knowledge and experience using techniques such as user stories (and mapping), Lean
- Canvas, product vision boards, etc.
- Offer guidance on how to forecast using empiricism within a complex domain.
- Service to the Organization
- Lead and plan the adoption/implementation of Scrum across multiple departments and teams.
- Help those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t.
- Facilitate Scrum events as requested or needed.
What We Expect You To Have
- Analytical thinker with ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability and goals.
- Friendly, outgoing, enjoys working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Scrum Master certification (PSM I)
- 2+ years experience coaching software development teams as a Scrum Master
- Experience using different SDLC techniques to supplement the intentional gaps in the Scrum guide (burndown monitoring, story point estimation, myriad Retrospective formats, etc.)
- Evidence of the ability to mitigate conflict and facilitate difficult discussions
- Proven ability to live the Scrum values.
- Strong written and verbal communication is a must
- Additional certifications (PSM II, PSM III, PSPO, PSD, PST).
- Experience with scaling frameworks (S@S, Nexus)
Python & Node.js Full Stack Developer Gandhinagar Etech Technology Solutions (ETS)
Python & Node.js Full Stack Developer
Job Title : Python & Node.js Full Stack Developer Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Design and Development of the V-Spark front and back end components
- Enhancing the capabilities of the Cloud-based configuration
- Assist with management of V-Spark running on AWS EC2
- Leading the team towards the product goals and deliverables
- Assist in the development and maintenance of the product roadmap
- Writing reusable, testable, and efficient code
We Expect You To Have:
- Bachelor’s degree in Computer Science, Information Science, Computer Engineering, or a related field (Graduate Degree always is a plus)
- 5+ years of experience in Software Engineering
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability, and goals
- Friendly, outgoing, enjoy working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks, and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Expert in Python and/or Node.js (both skills highly preferred)
- Familiarity with some ORM (Object Relational Mapper) libraries
- Able to integrate multiple data sources and databases into one system
- Understanding of the threading limitations of Python, and multi-process architecture
- Basic understanding of accessibility and security compliance
- Knowledge of user authentication and authorization between multiple systems, servers, and environments
- Understanding of fundamental design principles behind a scalable application
- Experience with full-stack development
- Understanding of JavaScript frameworks like jQuery, D3, and Bootstrap
- Experience designing and implementing REST APIs
- Experience using version control, preferably Git/GitHub
- An Agile/Scrum mindset with experience working in Agile environments (e.g., JIRA, Asana)
- Strong unit test and debugging skills
- Experience with Express.js
- Experience with MySQL
- Experience with Elasticsearch
- Experience with Redis
- Experience with Hadoop Distributed File System (HDFS)
- Experience with Test Automation
- Web technologies - HTML5, CSS3, Sass/Less
- Comfortable using Command Line Interface based systems
- Proficiency in Linux environments (CentOS preferred)
- Experience in writing, executing, and monitoring automated test suites using a variety of technologies including, but not limited to, Cypress, Behave, Cucumber, Selenium
QA Automation Engineer Gandhinagar Etech Technology Solutions (ETS)
QA Automation Engineer
Job Title : QA Automation Engineer Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company
- Automate and document tests from existing test cases/scenarios and new feature specifications
- Help investigate, evaluate, select, and integrate best available framework/tool solutions as required for test automation success
- Appreciate and consider the "big picture" while dealing with implementation details
- Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications
- Contribute to the production of automation templates, examples, and training collateral
- Manage source code and administer revision control system
- Manage and administer various other development tools like static code analysis, defect tracking, CI server
- Virtual Machine deployment (VMware, Amazon)
- Participate on a Scrum team, including all Agile and Scrum related ceremonies
- Work with QA team to track quality assurance metrics, like defect densities and open defect counts
- Be meticulous about documentation and maintaining a robust log of all test cases and test results
- Stay up-to-date with new testing tools and test strategies
We Expect You To Have:
- Bachelor’s degree in Computer Science, Information Science, Computer Engineering, or a related field (Graduate Degree always is a plus)
- 3+ years working in software development
- A proven track record of writing and running a variety of tests
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability, and goals
- Friendly, outgoing, enjoy working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks, and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Experience with object-oriented programming languages and techniques (e.g., Python, JavaScript) - JavaScript preferred
- Hands-on experience with both white box and black box testing
- Experience using version control, preferably Git/GitHub
- Experience in writing, executing, and monitoring automated test suites using a variety of technologies including, but not limited to, Cypress (preferred), Behave (preferred), Cucumber, Selenium
- Proficient with bug tracking and test management toolsets to support development processes
- Strong working knowledge of testing fundamentals such as TDD
- Experience with Linux operating system variants
- Working knowledge of virtualization (VMware, Amazon) a plus
- Excellent verbal and written communication skills
- An Agile/Scrum mindset with experience working in Agile environments (e.g., JIRA, Asana)
- Strong knowledge of software QA methodologies, tools and processes
Python/Node.js Full Stack Developer Gandhinagar Etech Technology Solutions (ETS)
Python/Node.js Full Stack Developer
Job Title : Python/Node.js Full Stack Developer Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Design and Development of the V-Spark front and back end components
- Enhancing the capabilities of the Cloud-based configuration
- Assist in the development and maintenance of the product roadmap
- Writing reusable, testable, and efficient code
- Translating product requirements and features into thoughtful user workflows
- Implementing new features in our web applications in all areas, including database, server, and client-side
- Continuously iterating on designs to improve usability and function
- Implementing automated tests at all levels of development - from unit testing functions to end-to-end feature tests
- Continuously growing personal & team skills, including conducting code reviews, learning new technologies, and hosting lunch & learns to share knowledge
We Expect You To Have:
- Bachelor’s degree in Computer Science, Information Science, Computer Engineering, or a related field (Graduate Degree always is a plus)
- 3+ years of experience in Software Engineering
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability and goals
- Friendly, outgoing, enjoys working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Strong Node.js and/or Python programming skills
- Experience with full-stack development
- Understanding of JavaScript frameworks like jQuery, D3, and Bootstrap
- Experience designing and implementing REST APIs
- Experience using version control, preferably Git/GitHub
- An Agile/Scrum mindset with experience working in Agile environments (e.g., JIRA, Asana)
- Strong unit test and debugging skills
- Experience with Express.js
- Experience with MySQL
- Experience with Elasticsearch
- Experience with Redis
- Experience with Hadoop Distributed File System (HDFS)
- Experience with Test Automation
- Web technologies - HTML5, CSS3, Sass/Less
- Comfortable using Command Line Interface based systems
- Proficiency in Linux environments (CentOS preferred)
- Experience in writing, executing and monitoring automated test suites using a variety of technologies including, but not limited to, Cypress, Behave, Cucumber, Selenium
AWS DevOps Engineer Gandhinagar Etech Technology Solutions (ETS)
AWS DevOps Engineer
Job Title : AWS DevOps Engineer Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Participate in the processes of strategic project-planning meetings. In addition to providing your guidance and expertise on system options, risk, impact and costs vs. benefits, you will create and share the operational requirements and development forecasts to allow for timely and accurate planning of projects
- AWS DevOps Engineers install and configure solutions, implement reusable components, translate technical requirements, assist with all stages of test data, develop interface stubs and simulators and perform script maintenance and updates
- AWS DevOps Engineers build automated deployments through the use of configuration management technology. You will deploy new modules and upgrades and complete fixes within the production environment
- Routine application maintenance tasks are an ongoing responsibility of AWS DevOps Engineers
- You will help create requirements and procedures for implementing routine maintenance
- Troubleshooting existing information systems for errors and resolving those errors is also a main responsibility
- You will give recommendations for enhancing performance via gap analysis, identifying the most practical alternative solutions and assisting with modifications
We Expect You To Have:
- Proficiency in Linux environments (CentOS preferred)
- Strong knowledge of scripting (e.g. Bash, Python, Perl)
- Expert with Source Control Tools – Git/GitHub preferred
- Expert with Continuous Integration Tools and Automation (e.g. Jenkins, TeamCity, bamboo, Travis, etc.) - Jenkins preferred
- Experience with Infrastructure as Code (e.g. Puppet, Ansible, Chef, Terraform, etc) - Puppet preferred
- Experience with virtualization (AWS, OpenStack, VMware)
- Learning about and gathering new technologies and related tools to introduce to the company in order to grow the agile development environment
- Providing direct server support during various operations such as deployment and general production
- Collaborating with developers to make sure new environments meet requirements and conform to best practices
- Designing, implementing, and testing agreed-upon infrastructures
- Automating deployment of Linux applications, system configurations, and security settings
- Prioritizing requests from operations, development, and product teams fairly
- Experience with MySQL
- Experience with Elasticsearch
- Experience with Redis
- Experience with Hadoop Distributed File System (HDFS)
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability, and goals
- Friendly, outgoing, enjoy working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks, and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
Technical Content Writer Gandhinagar Etech Technology Solutions (ETS)
Technical Content Writer
Job Title : Technical Content Writer Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Work with a development team to understand the product and its documentation requirements
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
- Create and maintain the information architecture
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Write easy-to-understand user interface text, online help, and developer guides
- Create tutorials to help end-users learn applications
- Standardize content across platforms and media
We Expect You To Have:
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability, and goals
- Friendly, outgoing, enjoys working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks, and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc.)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Excellent written and verbal communication skills in English
- Bachelor’s degree, Technical Writing certificate, or relevant experience
- Minimum 3-5 years’ experience as a technical writer, editor, content strategist, or similar
- Experience writing API documentation and testing APIs
- Experience with image creation using applications such as GIMP and Visio
- Proven working experience in writing software documentation and managing content, including coordinating with and bridging between other teams
- Experience with text markup in Docbook XML, HTML/CSS, or SGML
- Ability to deliver high-quality documentation paying attention to detail
- Ability to gather information from disparate sources, grasp complex technical concepts and translate them to easily understandable content for audiences of varying technical expertise
- Ability to handle multiple projects and deadlines in a fast-paced environment
- Initiative, drive, and the ability to work independently
- Desire for ownership, goals, and accountability start-up environment experience
- Knowledge of speech and/or data analytics
- Familiarity with the software development life cycle and methods such as Agile, Scrum, and Kanban
- Publishing documentation with WordPress or similar content management solutions
- Experience developing an information architecture for end-user documentation
- Experience with single-source/multi-output documentation tools such as Madcap Flare or Paligo (Paligo preferred)
- Working with developer tools such as MS Visual Studio, Emacs, git, and make (nice to have)
- Analytical thinker, ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- The ability to think about a procedure or product in the way that a person without technical experience would think about it
Recruitment Manager Gandhinagar Human Resources
Recruitment Manager
Job Title : Recruitment Manager Department : Human Resources Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Partners with the Social Media team to ensure proper advertisement of recruitment opportunities
- Ensures deliverables are routed to proper leadership on a daily, weekly and monthly basis
- Serves as Liaison between Medallia Operations and Recruiting, and takes all conference calls which directly involve hiring pace and upcoming Recruiting Plans
- Develops and executes regular recruiting activities that promote the company to the labor market and maintains a record of these events
- Leads the recruiting team and assists them in meeting their center hiring goals
- Develops and maintains network of contacts to help identify and recruit qualified candidates
- Responsible for ensuring that contact is made with candidates for specific job openings
- Ensures that the company is well represented at events and activities within each of the communities by directing the community involvement of the center leaders and team members
- Coordinates internal and external job fairs. Develops and maintains contacts with Colleges, organizations, community leaders, and other public groups to find and attract applicants
- Makes public presentations at Colleges, organizations, and job fairs regarding the organization and opportunities
- When directed, works with external recruiters and employment agencies to identify and recruit candidates
- Utilizes Internet online recruiting sources to identify current trends and strategies in Call Center recruiting and recruit candidates
- Properly maintains files and employment records to Human Resources for future references
- Researches and networks to model best practices in hiring of quality applicants
- Ensures that hiring process is legal and always conducted in a lawful manner
- Provides information on company facilities, benefits and job opportunities to potential applicants
- Builds strong relationships with directors and department heads to create supportive work environment
- Open and responsive to consistent coaching, take an active role in performance planning and goal setting
- Provides daily, weekly and monthly updates to Sr. Recruitment Leader.
- Provide consistent coaching to the Leader of Employment Coordinators and the Reporting Talent Acquisition Leader
- Set and establish performance goals for direct reports and entire Farshore Recruiting Team
- Act as a role model at all times, adhere to high ethical standards
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
- Be flexible in an environment by championing and embracing change
- Maintain up to date collections on all clients
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change
- Manages subordinate supervisors who supervise teams of 4-6 employees within the Recruiting department. Is responsible for the overall direction, coordination and evaluation of this unit.
- Carries out supervisory responsibilities in accordance with the organization’s polices and applicable laws. Responsibilities include oversight of phone interview; implementation of departmental processes; community involvement; directing training of employees; appraising performance; rewarding and discipling employees; addressing complaints and resolving problems.
What We Expect You To Have
- 5+ years of hardcore IT & Technical recruitment experience into domestic market
- Handling the complete recruitment life cycle i.e., right from understanding the profile to sourcing and screening, telephonic interview, co-ordination of interviews, salary negotiation, post offer process and final joining.
- Sourcing the required profiles through job portals, references, headhunting and mapping techniques.
- Screening applicants to assess technical competence, credentials and attitude.
- Taking telephonic interviews and shortlisting interested candidates based on suitability of the profile as per client’s requirement based on experience in the industry, skills, assignments handled, communication etc.
- Target Oriented & flexible to work in a 24*7 environment
Quality Analyst Gandhinagar Etech Insights (EI)
Quality Analyst
Job Title : Quality Analyst Department : Etech Insights (EI) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
- Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
- Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
- Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
- Assists with routine and ad hoc requests
- Supports projects and initiatives within the department
- Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
- Sends data and reports to account stakeholders if needed
- Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change
We Expect You To Have:
- Graduate or equivalent
- Minimum 1-year work experience; Quality experience is an added advantage
- Computer proficiency in MS Office
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills
- Ability to effectively organize, prioritize, multi-task and manage time
- Ability to work independently
- Excellent attention to detail
- Ability to exercise strict confidentiality in all matters
Data Analyst Gandhinagar ETS- Medallia
Data Analyst
Job Title : Data Analyst Department : ETS- Medallia Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: Etech Technology Solutions
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- As a Data Analyst, you will be responsible for turning data into information and information into insight.
- You will partner closely with various client facing teams to convert this insight into business decisions for our customers.
- You will have the opportunity to work on our core datasets such as Foot Traffic, Transaction and Survey data.
- You will be accountable for creating various dashboards, creating new metrics and methodologies, supporting product data backfills and daily pipelines as well as performing analysis to support our analytics, sales and Customer Engagement teams.
- Collaborate with the Data Science and Engineering teams to enhance the analytic capabilities of the clients facing teams.
- Gather requirements, develop and manipulate raw data from various sources to generate meaningful insights using SQL and BI tools such as Periscope.
- Serve as a technical liaison between teams regarding data related technical issues.
- Use AWS tools such as Redshift to develop and enhance market research metrics.
What We Expect You To Have:
- Bachelor’s degree
- Advanced SQL knowledge, Postgres preferred
- Experience with cloud services like AWS, Azure or Google Cloud.
- Experience with data mining, reporting or data visualization.
- Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
- Good business intuition and basic understanding of business principles
- Demonstrated ability to communicate (verbally and written) effectively at all levels of the organization
- Ability to manage multiple projects at a time while paying strict attention to detail
- 1 to 3 years of experience
- Working knowledge of Microsoft Excel
- Market research experience is a nice to have
- Knowledge of Python is nice to have
Director Quality Assurance Gandhinagar Etech Insights (EI)
Director Quality Assurance
Job Title : Director Quality Assurance Department : Etech Insights (EI) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Build a world-class quality assurance function designed to ensure the effortless customer experience is consistent and meeting our standards across all customer touchpoints.
- Establish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standards.
- Surface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plans
- Create innovative ways to receive and track actionable customer feedback
- Analyze customer promise among competitors and keep abreast of new initiatives across the industry that drive customer loyalty
- Use speech and text analytics software to understand customer challenges, and calibration of quality monitoring results
- Facilitate periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation process
- Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around the reduction
- Create and develop Quality Assurance team to meet evolving business needs and across various functions, including Voice, Chat, Email, and Social Media teams
- Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
What We Expect You To Have:
- Bachelor's Degree in applicable field (Process improvement or PMP certifications are a plus)
- 10+ years of experience in a quality or experience-driven role, preferably in a multi-site/multi-channel contact center environment
- 5+ years working directly with either data, text, or speech analytics tools used to identify and improve experience and process
- While not specifically a 'data role,' you should be analytical with a strong grasp of using data to determine cause and effect relationships, with an ability to create project plans leveraging this data into actionable change
- Proven success in managing, leading, and motivating others, with strong interpersonal skills and the ability to inspire and lead a team
- Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
- High level of proficiency with Micro Soft Word, powerpoint, and excel
- Position may require travel
Asp.Net MVC Developer Gandhinagar Etech Technology Solutions (ETS)
Asp.Net MVC Developer
Job Title : Asp.Net MVC Developer Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
- Perform necessary unit testing of modules assigned to him/her with adequate quality standards
- Proactively follow up with customers regarding outstanding issues
- Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services. Coordinate project and delivery schedules to ensure that SLA is met
- Responsible for on-time task tracker entries per task assigned and daily log entries
- Represent the company in a positive and professional manner. Participate actively in company events
- Proactive reporting to Supervisor about project updates
- Protectively approach supervisors during free time to enhance his skills or upgrade existing features of any products/projects
What We Expect You To Have:
- Must have experience building web applications using MVC, Angular, and Entity Framework
- Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX
- Must have experience developing web services
- Should be able to design and develop databases for large applications
- Front-End development experience with UI frameworks like Bootstrap
- Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
- C#.net
- MVC
- Entity Framework
- HTML, CSS, Javascript, J query, Bootstrap
- SQL Server
- RESTful APIs
- Angular.Js (Good to have)
- Dotnet Core (Good to have)
- Flexible to work in a US/Nightshift
- Bachelors or equivalent combination of education and experience
- 3+ years of professional experience in Asp.net MVC with c# web-based application with SQL Server 2008/2012 backend
Server Admin Gandhinagar Etech Technology Solutions (ETS)
Server Admin
Job Title : Server Admin Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Troubleshoots legacy Linux, Windows and ESX server and OS issues. Independently utilizes all available resources (knowledge bases, online resources, etc.) to ensure timely resolution of server issues
- Develops operating procedures for system administration activities including system monitoring, performance tuning, backup/recovery, server architecture design and system maintenance
- Follows operating procedures and utilizes established support tools for analysis and reporting requirements
- Executes a planned program of virus updates, patch and service pack management, including testing, deployment staging, and documentation. Install, maintain and manage Windows SUS, HBSS, and other servers for automated updates
- Actively participates in project planning to ensure timely and successful completion of projects assigned to Windows server team
- Interfaces with Network Engineers, Storage Engineers, Database Administrators and Application Teams to optimize systems use and configuration.
- Performs regular system maintenance, hardware and software upgrades, physical to virtual migrations and performance tuning.
- Provides technical knowledge and recommendations to staff members as required
- Provides server hardware capacity recommendations.
- Provides installation support for new applications and software releases.
- Provide on-call 24 x 7 support on a rotating basis
What We Expect You To Have:
- Experience of handling vendors
- Ability to create root cause analysis
- Escalation management techniques
- Antivirus Server installation\management
- Installation\management FTP\SFTP, DHCP, Domain Controller, IIS, Site hosting, SSL certificate upload, WSUS server, Backup process
- NAS server control management; storage quota, File screening, storage report
- 365 Mail Administration; create AC, license management, DL, Security group, public group, shared calendar, message tracking
- Linux mail server knowledge; postfix, dovecot
- Demonstrated ability to interact with customers and external teams to gather critical project information
- Bachelors or equivalent combination of education and relevant experience
- 4-5 years’ experience in administering Windows 2008/2012/2016 Server and Active Directory
IT Helpdesk Technician Gandhinagar Etech Technology Solutions (ETS)
IT Helpdesk Technician
Job Title : IT Helpdesk Technician Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Troubleshooting all information technology issues, including software, hardware, and networking
- Provision, deprovision, and audit access rights for all company resources
- Assist in the management of Active Directory information, ensuring accuracy and regular updates
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
- Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
- Follows up with end-users to ensure that inquiries are resolved within established SLAs
- Logs and tracks inquiries using a ticketing system while maintaining history records
- Documents and maintains workflows utilized in successful issue resolution
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
- Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
- May provide leadership and work guidance to less experienced personnel
- Mainly Tier 1, partly Tier 2 Support Level
- Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department
What We Expect You To Have:
- Experience of networking fundamentals, mainly TCP/IP
- Windows and Mac OS hardware/software experience
- Microsoft Office knowledge, very knowledgeable with Excel in particular
- Active Directory management experience a plus, but not required
- Virtual Machine deployment and management
- Wireless technologies and protocols know-how desirable
- VPN technologies (IPsec and SSL)
- Relevant technical certification is highly desirable
- Internal Help Desk Technician to provide phone, chat, email, and direct IT support. Must be available some nights and weekends
- Be a Team player
- Flexible attitude, reliable
- Network maps and document writing
- Customer-friendly demeanour
- Interpersonal skills for interacting with team members
- Good Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Leadership skills to mentor and provide guidance to less experienced personnel
- Ability to work in a team environment
- Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects
- Manage incidents and requests for a defined technology environment
- Provide network-specific technical expertise for the support of security network system
- At least a High school diploma or G.E.D.
- Two or more years of technical training or equivalent experience
- One or more years of technical or customer support experience
- Experience with solving computer-related problems
- Experience working with company escalation policy
- Microsoft Office, A+, and Network+ certifications are beneficial, but not required
CTI Administrator Gandhinagar Etech Technology Solutions (ETS)
CTI Administrator
Job Title : CTI Administrator Department : Etech Technology Solutions (ETS) Reports to : Director of I.T. Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- CTI solution design, development, and maintenance
- Integration of various CTI solutions to the Contact Centre architecture
- Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega, etc.
- Call Control Scripts development and enhancement
- Administration of management tools
- Creation and maintenance queries (SQL knowledge required)
- Generation of historical and real-time database reports
- Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing to solve call center related issues
- Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center, and database integration with the CTI infrastructure.
What We Expect You To Have:
- Worked with the CTI Platforms like GrupoNGN Cloud COMM, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern, or Cisco UCCE.
- Familiarity with the implementation of IP Telephony and Dialler applications
- Knowledge of the building Campaigns, Queues, Call Control Scrips, and IVR into the Dialler system
- Complex voice network design and numbering plans for multiple locations
- Call center configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
- Computer Telephony Integration (CTI)
- Complex call center configurations
- VoIP Trunking (SIP / H.323)
- SQL, TURN/STUN Protocol, WebRTC
- Windows Server Failover Cluster.
- Call Accounting & Telephone Wiring
- IVR/VRU, Experience with SIP, SBC's, VoIP, QOS, COS, VLAN, etc.
- Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
- Must have experience working in Multi-site and hybrid configurations of enterprise-level IP and TDM environments
- Bachelor's degree from four-year college or university preferred and at least 2 years’ experience in the field or a related area; or equivalent combination of education and experience.
- Avaya Certified Implementation Specialist or ACIS
- Certification Partners Convergence Technologies Professional or CTP
- Digium Certified Asterisk Professional or dCAP
- CCNP Collaboration: Cisco Certified Network Professional Collaboration
- Any certification by above mentioned CTI platforms
Data Analyst Gandhinagar Etech Technology Solutions (ETS)
Data Analyst
Job Title : Data Analyst Department : Etech Technology Solutions (ETS) Reports to : Lead Analyst Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Receive and process lead information
- Verify lead information falls within all compliance parameters and categorize and account for those records that are considered un-callable due to federal and state legislation as well as local and client.
- Process all callable leads and make them readily available for dialing.
- Provide load reports detailing information such as callable loads, geographic locale, etc.
- Ensure the continued performance of leads through analysis and monitoring.
- Summarize, Reconcile, and Return lead information once completed through final disposition status, expiration, un-callable status, etc.
- Provide recording as well as missing information from the database.
- Implement all ETL procedures for all new projects and maintain effective awareness of all production activities according to required standards and provide support to all existing applications.
- Documents all technical and system specifications documents for all ETL processes and perform unit tests on all processes and prepare required programs and scripts.
- Perform tests and validate all data flows and prepare all ETL processes according to business requirements and incorporate all business requirements into all design specifications.
- Develop and perform tests on all ETL codes for system data and analyze all data and design all data mapping techniques for all data models in systems.
- Provide support to all ETL schedule and maintain compliance to same and develop and maintain various standards to perform ETL codes and maintain an effective project life cycle on all ETL processes.
We Expect You To Have:
- A good understanding of Database systems, Database Architecture, and SQL.
- Vendor certification (e.g., Microsoft Certified Database Administrator).
- Microsoft SQL server 2000/2005/2008
- ETL Tools like SSIS, Talend.
- Should be well versed with Different file Formats for parsing files like Flat File, JSON, XML and etc.
- Data Warehouse / BI concepts and CTI knowledge would be an added advantage.
- Computing studies such as Bachelor's Degree or Diploma in Engineering (Computing) or Computer Science with a minimum of 2 years’ experience.
Journey Analytics Gandhinagar ETS - Medallia
Journey Analytics
Job Title : Journey Analytics Department : ETS - Medallia Reports to : Lead Location : Gandhinagar Summary
The Data Intelligence Solutions team implements and manages Text Analytics, Speech Analytics, CX Journey and the Social platforms for leading global companies across retail, financial services, hospitality, high-tech, and other industries, including the public sector. As a member of the team, you will work with senior decision-makers at admired brands on a mission-critical task — helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, and build a new industry.
The Role
As a Data Engineer, you will lead the ingestion of massive data volumes into Clients platform using SQL, integrating it with downstream customer and third-party systems. You will work closely with a CX Journeys Expert to translate business needs and product capabilities into successful integrations. This role is an integral part of the CX Journeys organization. You will become an expert of Client platform and integration capabilities, influencing the Client product roadmap with your advocacy for customer’s needs.
Responsibilities:
- Architect, implement and deploy new data models and data processes in production.
- Perform data analysis to generate business insights.
- Interface with Engineers and Product Managers to understand product goals and data needs.
- Build data expertise and own data quality for allocated areas of ownership.
- Support critical data processes running in production.
- Collaborate with customers in assembling large, complex data sets that meet functional business requirements.
Minimum Qualifications
- BA/BS degree in Computer Science or related technical discipline.
- Programming knowledge in Python or R.
- Knowledge of SQL
- Knowledge of database systems
- Experience with scripting common DBA recurring tasks.
Preferred Qualifications
- 5+ years of experience with SQL environments and integration products.
- Strong proficiency in SQL with experience building ETL jobs in large scale data environments.
- Experience with Linux
- Experience with JavaScript and JSON
- Strong data analysis and visualization skills with experience building dashboards in (Tableau or other data visualization tools).
- A self starter with the ability to deal with ambiguity, connect dots and adapt to a fast changing environment.
- Ability to work both independently and in a tight knit team.
- Experience using Google Cloud Platform.
Strategy Analytics Analyst Gandhinagar ETS - Medallia
Strategy Analytics Analyst
Job Title : Strategy Analytics Analyst Department : ETS - Medallia Reports to : Lead Location : Gandhinagar Overview
You will work with senior decision-makers at admired brands on a mission-critical task—helping companies improve in the eyes of their ultimate judges: customers.
You'll tackle real business problems by analyzing operational, customer, and financial data, alongside some of the world's largest customer feedback datasets. This role will position you for many career growth options at the intersection of customer experience, management consulting, and data science.
Responsibilities:
- You'll work with one of our Managers or Senior Managers to uncover actionable and commercially focused insights. You'll then deliver recommendations to senior decision-makers at our clients. Each of your projects will also have a Partner who will help provide new perspectives and direction for your project team.
- You'll analyze operational, customer, and financial data, alongside some of the world's largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
- You'll pull and integrate data from disparate sources, writing code to clean the data in preparation for modeling.
- You'll build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions.
- You'll use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations
Qualification Required:
- BA/BS Degree/ MA/MS Degree (continued straight from Undergraduate)
- Flexible working in US shift
- Demonstrated expertise with regression-based data analysis and quantitative research methodologies
- Knowledge of statistical software packages (e.g., R)
- Excellent problem solving and analytical skills
- Excellent communication skills (written and in slides). Ability to formulate hypotheses, search for patterns, and find the story in the data
- Quick learner/creative thinker/self-starter
- Passion for problem resolution
Trainer Gandhinagar Training & Development
Trainer
Job Title : Trainer Department : Training & Development Reports to : Assistant Training Leader Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
- Trainer must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
- It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
- On occasion, Trainers write a curriculum for Etech or its clients. Often times they get to write about the best practice they created or discovered that could benefit other Trainers
- Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers
- A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits
- trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
- A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them
- Leading a training class is about creating a fun, engaging environment in which learning can flourish
What We Expect You To Have:
- You enjoy the fast-paced nature of adapting on the fly to corporate changes
- You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
- You desire a fun atmosphere that promotes interactive learning
- You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
- You can lead with humility
- You aren’t afraid to ask the tough questions
- Be able to write what you teach
- You bring others up to your expert status
- You bring solutions, not problems
- You lead by example
- Sales campaign products, features, and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
- Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain an effective relationship with peers across departments
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Bachelors or equivalent combination of education and experience
- 2– 4 years’ experience in training and development
Customer Experience Specialist Gandhinagar Operations
Customer Experience Specialist
Job Title : Customer Experience Specialist Department : Operations Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare a report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
AWS Admin Gandhinagar Etech Technology Solutions (ETS)
AWS Admin
Job Title : AWS Admin Department : Etech Technology Solutions (ETS) Reports to : Lead Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Performs system administration, including system security, software update management, and database maintenance.
- Experience provisioning, operating and maintaining systems running on AWS
- Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
- Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
- Install, configure, and secure servers in a virtual environment
- Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
- Analyze system logs and identify potential issues with the computer system
We Expect You To Have:
- Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
- Exposure to Database management using MS SQL Server, MySQL, Redis
- Hands-on OS experience: Windows Server, Linux, etc.
- assessing the stability, security, and scalability of installed Windows & Linux Servers
- IIS, Apache & Nginx - site configuration, SSL provisioning and installation, troubleshooting.
- Strong working knowledge on Site Hosting and SSL certificate process
- Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
- Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
- Bachelors or equivalent combination of education and experience
- 2– 4 years’ experience in a similar role
Full Stack Developer (.Net) Gandhinagar Etech Technology Solutions (ETS)
Full Stack Developer (.Net)
Job Title : Full Stack Developer (.Net) Department : Etech Technology Solutions (ETS) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Contribute to the entire web lifecycle
- Develop functional and fast-responsive web applications, using markup languages
- Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
- Troubleshoot UI and improve its performance accordingly
- Employ the latest technology in order to re-built legacy apps
What We Expect You To Have:
- Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX
- Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus
- Flexible working in US/Night shift
- Skills of C#.net, MVC, Entity Framework
- HTML, CSS, Java script, J query, Bootstrap
- Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
- Node.js (Mandatory)
- SQL Server, Redis, MongoDB
- Bachelors or equivalent combination of education and experience
- 3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end
Data Engineer Gandhinagar ETS - Medallia
Data Engineer
Job Title : Data Engineer Department : ETS - Medallia Reports to : Team Leader Location : Gandhinagar We are hiring for One of our CEM Clients,the most reputed clients based at US and in association with Etech since 2012.
What is the client software?
The client product is a SaaS (Software as a Service) platform to help companies learn about their customers feedback about their products and services. This domain is called CEM (Customer Experience Management).
Role Summary:
Data Engineer’s are responsible for data modeling & mapping to help manage the ever-growing information needs of our clients.
Responsibilities:
- Implement Client's Customer Success Platform for customers
- Understand customer data models and advise them on data discrepancies and gaps.
- Work with customers on data access and import that data into Client's platform.
- Use ETL tools and techniques to solve data problems
Requirements:
- Having experience with Talend ETL tool is preferred
- Experience with any 1 of the 5 databases listed above (Postgres, MySQL, Oracle, MongoDB, MS SQL Server) are good for a technical screen
- Experience with Salesforce (ie, Salesforce Objects and Data Model) and REST API's are nice to have
- Familiarity with linux commands and navigating back-end AWS servers are nice to have
Qualifications:
- 3+ years of experience working with databases like Postgres, MySQL Oracle, MongoDB, etc.
- Understanding of CRM applications like Salesforce.
- Experience with REST APIs and related tools.
- A good foundation in computer science fundamentals with particular expertise in data structures, algorithms, and design
- Bachelor's Degree or higher in Computer Science, Electrical Engineering or a related field
Speech & Text Analyst Gandhinagar Etech Insights (EI)
Speech & Text Analyst
Job Title : Speech & Text Analyst Department : Etech Insights (EI) Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Create Speech Analytics language content for requested insights
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team
- Make recommendations and define data strategies to solve critical business problems
- Compile information through multiple sources; understand key performance indicators and spot trends and patterns
- Accurate delivery of comprehensive analysis and reports
- Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making
- Craft documentation, including process maps, diagrams, manuals, charters, and scopes
- Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders
- Proactively identify and deliver actionable business insights based on indicators
- Supports projects and initiatives within the department
- Assists with routine and ADHOC requests
- Be flexible in an environment by championing and embracing change
What We Expect You To Have:
- Experience leading small to medium-sized projects involving complex data sets and high variability.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
- Knowledge of Access, SQL, other scripting languages will be a plus
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
- Ability to effectively organize, prioritize, multi-task, and manage time
- Ability to work independently
- Excellent attention to detail
- Ability to exercise strict confidentiality in all matters
- Bachelors or equivalent combination of education and experience
- 2+ years of knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
- Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center
Business Analyst Gandhinagar ETS - Medallia
Business Analyst
Job Title : Business Analyst Department : ETS - Medallia Location : Gandhinagar We are hiring for one of the top most SaaS based reputed clients based at US which is associated with Etech.
What is the client software?
The client product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management).
Job Description:
As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.
The Role:
As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.
Responsibilities:
Product Implementation:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
Client Management:
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
Qualification Required:
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
Preferred Candidates:
- Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate team work in remote setting will be preferred.
Reporting Analyst Gandhinagar Data Analytics
Reporting Analyst
Job Title : Reporting Analyst Department : Data Analytics Location : Gandhinagar Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Generate and distribute reports in accurate and timely manner.
- Develops MIS documentation to allow for smooth operations.
- Provide recommendations to update current MIS to improve reporting efficiency and consistency.
- Perform data analysis for generating reports.
- Provide strong reporting and analytical information support to management team.
- Generate both periodic and ad-hoc reports as needed.
- Understand customer requirements and provide appropriate technical solutions.
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
- Provide customer support and assistance in issue troubleshooting and resolution
- Maintain a comprehensive log and procedural documentation of all reports.
- Identify, analyze, and interpret trends or patterns in complex data sets
- Locate and define new process improvement opportunities
What We Expect You To Have
- Any graduate, BE (Comp.), MCA, BCA
- 1-2 years of professional experience in Data analyst/ reporting role using Excel/ SQL Server. Able to interpret or write Macros, having understanding of BI tools (Power BI, MSBI)
- Microsoft Technologies : MS Excel (version 2007 or above)
- Database : Microsoft SQL Server (PL/ SQL)
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills
Reporting Analyst Gandhinagar ETS- Medallia
Reporting Analyst
Job Title : Reporting Analyst Department : ETS- Medallia Location : Gandhinagar 
This technical opening is for Etech Technology Solutions, a group company of Etech Global Services. Etech provides software development services and product development solutions to the companies globally.
Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: https://www.etechtechnologysolutions.com/career/
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Calculates factors such as Utilization, and other performance metrics and production data.
- Writes and distributes production reports based on data compiled, tabulated, and computed.
- Determines the sources of the data information required for the reports.
- Updates and ensures data integrity in Medallia’s PSA tool.
- Maintains files of documents used and prepared.
- Charts production, based on statistics compiled, for reference by production and management personnel.
- Communicates system errors or problems.
- Conduct analysis and recommend solutions to performance issues with the operational business units.
- Build strong and effective working relationships with team members and internal departments.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
What We Expect You To Have
- Bachelor’s degree preferably in Math, Statistics or Engineering related field.
- Proven record of accuracy and attention to detail.
- Expertise in Excel/Google Spreadsheets (Data Analytics) is a prerequisite.
- Good knowledge of database languages such as SQL, MAQL.
- Experience of working on SFDC and knowledge of BI tools such as Tableau will be an added advantage.
- Must be fluent in written and spoken English.
- Attitude – Positive and go getter. Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Presents a professional, efficient, and service-oriented profile to clients and internal/external customers.
- Ensures a high level of quality in all administrative efforts.
- Knowledge of Company policies and procedures as outlined in the employee handbook
- Ability to prioritize and multitask; Effectively communicate using proper grammar and syntax; Exhibit a professional image and demeanour at all times; Pass skills tests which includes Advanced qualifications test on Excel as necessary. Must be capable of problem-solving promptly and independently while under pressure.
-
B2B Sales Executives Vadodara Etech Technology Solutions (ETS)
B2B Sales Executives
Job Title : B2B Sales Executives Department : Etech Technology Solutions (ETS) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Conduct outbound telesales activity to employers to sell VOCI VSpark platform
- New business generation via telesales activity
- Influencing, negotiating and persuading stakeholders to use VOCI VSpark services
- Achieving sales targets in line with KPI’s
- Achieving activity targets in line with KPI’s
- Develop new business opportunities and lead generation
- Following up on leads generated by other employees of Etech/VOCI
- Record all activity onto CRM system
- Establishing and maintaining strong working relationships with all employers
- Market analysis and feedback & maintaining market and competitor knowledge
- Using a variety of sales techniques in order to attract new business opportunities
- Commercial awareness of business opportunities arising in the local and national market and adopt a proactive approach to new business generation
- Identify and follow up on new business leads
- Play an active part in the selling and endorsement of all VOCI products and services
- Develop a good understanding of client companies and their working culture and environment
- Maintaining and inputting data to ensure effective customer relationship management of all stakeholders
What We Expect You To Have
- Experience of working in a target driven commercial environment
- Experience of working within Outbound B2B, virtual sales
- Client relationship management & Cold Calling
- HSC or equivalent
- 1+ years of sales experience into a similar environment
- Interpersonal skills Influencing and negotiating skills
- Written & verbal Communication skills
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
Scrum Master- Agile Process Vadodara Etech Technology Solutions (ETS)
Scrum Master- Agile Process
Job Title : Scrum Master- Agile Process Department : Etech Technology Solutions (ETS) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Service to the Development Team
- Encourages self-organization and cross-functionality (understands the benefits of ‘T-shaped’ team members).
- Support team’s ability to remove impediments on their own and intervene when necessary
- Ensure that quality remains the entire team’s responsibility
- Strive for technical excellence using the Definition of Done
- Advise the team on professionalism and respect (conflict resolution and working agreement adherence)
- Strive for continuous improvement
- Promote an environment of experimentation with an emphasis on outcomes-based process improvements
- Help to incorporate successful experiments into standard processes
- Direct and facilitate the Sprint Retrospective discussions to be positive and result in a focus on one or more items to improve the following Sprint
- Support different development techniques as needed including but not limited to,
- Xtreme Programming (emergent architecture, pair programming, etc.)
- Test driven development
- Continuous delivery
- Kanban (workflow visualization, cycle time, throughput)
- Service to the Product Owner
- Help maintain a focus on goal-driven and outcome-oriented planning.
- Maintain Evidence Based Management metrics and dashboard.
- Provide transparent access to the data and a personalized interpretation of the results on a monthly basis.
- Collaborate on finding the best ways to maintain and order the Product Backlog as well as make its contents transparent.
- Provide coaching to ensure that Product Backlog items are well understood by the whole Scrum Team.
- Knowledge and experience using techniques such as user stories (and mapping), Lean
- Canvas, product vision boards, etc.
- Offer guidance on how to forecast using empiricism within a complex domain.
- Service to the Organization
- Lead and plan the adoption/implementation of Scrum across multiple departments and teams.
- Help those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t.
- Facilitate Scrum events as requested or needed.
What We Expect You To Have
- Analytical thinker with ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability and goals.
- Friendly, outgoing, enjoys working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Scrum Master certification (PSM I)
- 2+ years experience coaching software development teams as a Scrum Master
- Experience using different SDLC techniques to supplement the intentional gaps in the Scrum guide (burndown monitoring, story point estimation, myriad Retrospective formats, etc.)
- Evidence of the ability to mitigate conflict and facilitate difficult discussions
- Proven ability to live the Scrum values.
- Strong written and verbal communication is a must
- Additional certifications (PSM II, PSM III, PSPO, PSD, PST).
- Experience with scaling frameworks (S@S, Nexus)
Python & Node.js Full Stack Developer Vadodara Etech Technology Solutions (ETS)
Python & Node.js Full Stack Developer
Job Title : Python & Node.js Full Stack Developer Department : Etech Technology Solutions (ETS) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Design and Development of the V-Spark front and back end components
- Enhancing the capabilities of the Cloud-based configuration
- Assist with management of V-Spark running on AWS EC2
- Leading the team towards the product goals and deliverables
- Assist in the development and maintenance of the product roadmap
- Writing reusable, testable, and efficient code
We Expect You To Have:
- Bachelor’s degree in Computer Science, Information Science, Computer Engineering, or a related field (Graduate Degree always is a plus)
- 5+ years of experience in Software Engineering
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability, and goals
- Friendly, outgoing, enjoy working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks, and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Expert in Python and/or Node.js (both skills highly preferred)
- Familiarity with some ORM (Object Relational Mapper) libraries
- Able to integrate multiple data sources and databases into one system
- Understanding of the threading limitations of Python, and multi-process architecture
- Basic understanding of accessibility and security compliance
- Knowledge of user authentication and authorization between multiple systems, servers, and environments
- Understanding of fundamental design principles behind a scalable application
- Experience with full-stack development
- Understanding of JavaScript frameworks like jQuery, D3, and Bootstrap
- Experience designing and implementing REST APIs
- Experience using version control, preferably Git/GitHub
- An Agile/Scrum mindset with experience working in Agile environments (e.g., JIRA, Asana)
- Strong unit test and debugging skills
- Experience with Express.js
- Experience with MySQL
- Experience with Elasticsearch
- Experience with Redis
- Experience with Hadoop Distributed File System (HDFS)
- Experience with Test Automation
- Web technologies - HTML5, CSS3, Sass/Less
- Comfortable using Command Line Interface based systems
- Proficiency in Linux environments (CentOS preferred)
- Experience in writing, executing, and monitoring automated test suites using a variety of technologies including, but not limited to, Cypress, Behave, Cucumber, Selenium
QA Automation Engineer Vadodara Etech Technology Solutions (ETS)
QA Automation Engineer
Job Title : QA Automation Engineer Department : Etech Technology Solutions (ETS) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company
- Automate and document tests from existing test cases/scenarios and new feature specifications
- Help investigate, evaluate, select, and integrate best available framework/tool solutions as required for test automation success
- Appreciate and consider the "big picture" while dealing with implementation details
- Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications
- Contribute to the production of automation templates, examples, and training collateral
- Manage source code and administer revision control system
- Manage and administer various other development tools like static code analysis, defect tracking, CI server
- Virtual Machine deployment (VMware, Amazon)
- Participate on a Scrum team, including all Agile and Scrum related ceremonies
- Work with QA team to track quality assurance metrics, like defect densities and open defect counts
- Be meticulous about documentation and maintaining a robust log of all test cases and test results
- Stay up-to-date with new testing tools and test strategies
We Expect You To Have:
- Bachelor’s degree in Computer Science, Information Science, Computer Engineering, or a related field (Graduate Degree always is a plus)
- 3+ years working in software development
- A proven track record of writing and running a variety of tests
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability, and goals
- Friendly, outgoing, enjoy working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks, and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Experience with object-oriented programming languages and techniques (e.g., Python, JavaScript) - JavaScript preferred
- Hands-on experience with both white box and black box testing
- Experience using version control, preferably Git/GitHub
- Experience in writing, executing, and monitoring automated test suites using a variety of technologies including, but not limited to, Cypress (preferred), Behave (preferred), Cucumber, Selenium
- Proficient with bug tracking and test management toolsets to support development processes
- Strong working knowledge of testing fundamentals such as TDD
- Experience with Linux operating system variants
- Working knowledge of virtualization (VMware, Amazon) a plus
- Excellent verbal and written communication skills
- An Agile/Scrum mindset with experience working in Agile environments (e.g., JIRA, Asana)
- Strong knowledge of software QA methodologies, tools and processes
Quality Assurance Engineer (QA Engineer) Vadodara Etech Technology Solutions (ETS)
Quality Assurance Engineer (QA Engineer)
Job Title : Quality Assurance Engineer (QA Engineer) Department : Etech Technology Solutions (ETS) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Test newly developed software, features, and record any bugs or performance issues
- Collect information about software usability
- Identify critical bottlenecks in development
- Develop and run effective tests to ensure the product’s stability and performance
- Document, prioritize, and resolve bugs
- Complete projects, reviews, and reports as needed
- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
- Create detailed, comprehensive, and well-structured test plans and test cases
- Estimate, prioritize, plan, and coordinate testing activities
- Design, develop and execute automation scripts using open source and COTS tools
- Identify, record, document thoroughly, prioritize, and track bugs
- Perform thorough regression testing when bugs are resolved and when new features are delivered
- Develop and apply testing processes for new and existing products to meet client needs
- Liaise with internal teams, (e.g. developers and customer success engineers), to identify system requirements
- Monitor debugging process results
- Track quality assurance metrics, like defect densities and open defect counts
- Stay up-to-date with new testing tools and test strategies
We Expect You To Have:
- 3+ years working in software development
- Experience in writing clear, concise, and comprehensive test plans and test cases
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability, and goals
- Friendly, outgoing, enjoy working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks, and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Strong knowledge of software QA methodologies, tools, and processes
- Experience in writing clear, concise, and comprehensive test plans and test cases
- A proven track record of writing and running a variety of tests, including integration, system, interface, regression, beta/acceptance, load, stress, volume, compatibility, install, reliability, ad-hoc, back-end, boundary-value, usability, compliance, and localization testing
- Ability to spot flaws and inconsistencies
- Detail-oriented and ability to analyze complicated data sets
- Strong propensity for research and investigation
- Hands-on experience with both white box and black-box testing
- Hands-on experience with automated testing tools.
- Experience working in an Agile/Scrum development process
- Experience with a project management tool such as JIRA or Asana
- Experience with a test planning tool such as TestRails is a plus
- Experience with performance, RESTful API, SQL, and/or security testing is a plus
- Experience with Linux operating system variants and/or Cygwin
- Experience with performance and/or security testing is a plus
Python/Node.js Full Stack Developer Vadodara Etech Technology Solutions (ETS)
Python/Node.js Full Stack Developer
Job Title : Python/Node.js Full Stack Developer Department : Etech Technology Solutions (ETS) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Design and Development of the V-Spark front and back end components
- Enhancing the capabilities of the Cloud-based configuration
- Assist in the development and maintenance of the product roadmap
- Writing reusable, testable, and efficient code
- Translating product requirements and features into thoughtful user workflows
- Implementing new features in our web applications in all areas, including database, server, and client-side
- Continuously iterating on designs to improve usability and function
- Implementing automated tests at all levels of development - from unit testing functions to end-to-end feature tests
- Continuously growing personal & team skills, including conducting code reviews, learning new technologies, and hosting lunch & learns to share knowledge
We Expect You To Have:
- Bachelor’s degree in Computer Science, Information Science, Computer Engineering, or a related field (Graduate Degree always is a plus)
- 3+ years of experience in Software Engineering
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability and goals
- Friendly, outgoing, enjoys working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Strong Node.js and/or Python programming skills
- Experience with full-stack development
- Understanding of JavaScript frameworks like jQuery, D3, and Bootstrap
- Experience designing and implementing REST APIs
- Experience using version control, preferably Git/GitHub
- An Agile/Scrum mindset with experience working in Agile environments (e.g., JIRA, Asana)
- Strong unit test and debugging skills
- Experience with Express.js
- Experience with MySQL
- Experience with Elasticsearch
- Experience with Redis
- Experience with Hadoop Distributed File System (HDFS)
- Experience with Test Automation
- Web technologies - HTML5, CSS3, Sass/Less
- Comfortable using Command Line Interface based systems
- Proficiency in Linux environments (CentOS preferred)
- Experience in writing, executing and monitoring automated test suites using a variety of technologies including, but not limited to, Cypress, Behave, Cucumber, Selenium
AWS DevOps Engineer Vadodara Etech Technology Solutions (ETS)
AWS DevOps Engineer
Job Title : AWS DevOps Engineer Department : Etech Technology Solutions (ETS) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Participate in the processes of strategic project-planning meetings. In addition to providing your guidance and expertise on system options, risk, impact and costs vs. benefits, you will create and share the operational requirements and development forecasts to allow for timely and accurate planning of projects
- AWS DevOps Engineers install and configure solutions, implement reusable components, translate technical requirements, assist with all stages of test data, develop interface stubs and simulators and perform script maintenance and updates
- AWS DevOps Engineers build automated deployments through the use of configuration management technology. You will deploy new modules and upgrades and complete fixes within the production environment
- Routine application maintenance tasks are an ongoing responsibility of AWS DevOps Engineers
- You will help create requirements and procedures for implementing routine maintenance
- Troubleshooting existing information systems for errors and resolving those errors is also a main responsibility
- You will give recommendations for enhancing performance via gap analysis, identifying the most practical alternative solutions and assisting with modifications
We Expect You To Have:
- Proficiency in Linux environments (CentOS preferred)
- Strong knowledge of scripting (e.g. Bash, Python, Perl)
- Expert with Source Control Tools – Git/GitHub preferred
- Expert with Continuous Integration Tools and Automation (e.g. Jenkins, TeamCity, bamboo, Travis, etc.) - Jenkins preferred
- Experience with Infrastructure as Code (e.g. Puppet, Ansible, Chef, Terraform, etc) - Puppet preferred
- Experience with virtualization (AWS, OpenStack, VMware)
- Learning about and gathering new technologies and related tools to introduce to the company in order to grow the agile development environment
- Providing direct server support during various operations such as deployment and general production
- Collaborating with developers to make sure new environments meet requirements and conform to best practices
- Designing, implementing, and testing agreed-upon infrastructures
- Automating deployment of Linux applications, system configurations, and security settings
- Prioritizing requests from operations, development, and product teams fairly
- Experience with MySQL
- Experience with Elasticsearch
- Experience with Redis
- Experience with Hadoop Distributed File System (HDFS)
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability, and goals
- Friendly, outgoing, enjoy working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks, and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
Technical Content Writer Vadodara Etech Technology Solutions (ETS)
Technical Content Writer
Job Title : Technical Content Writer Department : Etech Technology Solutions (ETS) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Work with a development team to understand the product and its documentation requirements
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
- Create and maintain the information architecture
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Write easy-to-understand user interface text, online help, and developer guides
- Create tutorials to help end-users learn applications
- Standardize content across platforms and media
We Expect You To Have:
- Analytical thinker with an ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- Desires ownership, accountability, and goals
- Friendly, outgoing, enjoys working with others and making customers successful
- Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages, frameworks, and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc.)
- Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
- Excellent written and verbal communication skills in English
- Bachelor’s degree, Technical Writing certificate, or relevant experience
- Minimum 3-5 years’ experience as a technical writer, editor, content strategist, or similar
- Experience writing API documentation and testing APIs
- Experience with image creation using applications such as GIMP and Visio
- Proven working experience in writing software documentation and managing content, including coordinating with and bridging between other teams
- Experience with text markup in Docbook XML, HTML/CSS, or SGML
- Ability to deliver high-quality documentation paying attention to detail
- Ability to gather information from disparate sources, grasp complex technical concepts and translate them to easily understandable content for audiences of varying technical expertise
- Ability to handle multiple projects and deadlines in a fast-paced environment
- Initiative, drive, and the ability to work independently
- Desire for ownership, goals, and accountability start-up environment experience
- Knowledge of speech and/or data analytics
- Familiarity with the software development life cycle and methods such as Agile, Scrum, and Kanban
- Publishing documentation with WordPress or similar content management solutions
- Experience developing an information architecture for end-user documentation
- Experience with single-source/multi-output documentation tools such as Madcap Flare or Paligo (Paligo preferred)
- Working with developer tools such as MS Visual Studio, Emacs, git, and make (nice to have)
- Analytical thinker, ability to identify and solve problems in a logical manner
- Strong work ethic and works well on small teams
- The ability to think about a procedure or product in the way that a person without technical experience would think about it
Quality Analyst Vadodara Etech Insights (EI)
Quality Analyst
Job Title : Quality Analyst Department : Etech Insights (EI) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
- Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
- Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
- Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
- Assists with routine and ad hoc requests
- Supports projects and initiatives within the department
- Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
- Sends data and reports to account stakeholders if needed
- Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change
We Expect You To Have:
- Graduate or equivalent
- Minimum 1-year work experience; Quality experience is an added advantage
- Computer proficiency in MS Office
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills
- Ability to effectively organize, prioritize, multi-task and manage time
- Ability to work independently
- Excellent attention to detail
- Ability to exercise strict confidentiality in all matters
Director Quality Assurance Vadodara Etech Insights (EI)
Director Quality Assurance
Job Title : Director Quality Assurance Department : Etech Insights (EI) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Build a world-class quality assurance function designed to ensure the effortless customer experience is consistent and meeting our standards across all customer touchpoints.
- Establish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standards.
- Surface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plans
- Create innovative ways to receive and track actionable customer feedback
- Analyze customer promise among competitors and keep abreast of new initiatives across the industry that drive customer loyalty
- Use speech and text analytics software to understand customer challenges, and calibration of quality monitoring results
- Facilitate periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation process
- Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around the reduction
- Create and develop Quality Assurance team to meet evolving business needs and across various functions, including Voice, Chat, Email, and Social Media teams
- Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
We Expect You To Have:
- Bachelor's Degree in applicable field (Process improvement or PMP certifications are a plus)
- 10+ years of experience in a quality or experience-driven role, preferably in a multi-site/multi-channel contact center environment
- 5+ years working directly with either data, text, or speech analytics tools used to identify and improve experience and process
- While not specifically a 'data role,' you should be analytical with a strong grasp of using data to determine cause and effect relationships, with an ability to create project plans leveraging this data into actionable change
- Proven success in managing, leading, and motivating others, with strong interpersonal skills and the ability to inspire and lead a team
- Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
- High level of proficiency with Micro Soft Word, powerpoint, and excel
- Position may require travel
Server Admin Vadodara Etech Technology Solutions (ETS)
Server Admin
Job Title : Server Admin Department : Etech Technology Solutions (ETS) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
Qualification Required:
- Bachelors or equivalent combination of education and relevant experience
- 4-5 years’ experience in administering Windows 2008/2012/2016 Server and Active Directory
We expect you to have:
- Experience of handling vendors
- Ability to create root cause analysis
- Escalation management techniques
- Antivirus Server installation\management
- Installation\management FTP\SFTP, DHCP, Domain Controller, IIS, Site hosting, SSL certificate upload, WSUS server, Backup process
- NAS server control management; storage quota, File screening, storage report
- 365 Mail Administration; create AC, license management, DL, Security group, public group, shared calendar, message tracking
- Linux mail server knowledge; postfix, dovecot
- Demonstrated ability to interact with customers and external teams to gather critical project information
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Troubleshoots legacy Linux, Windows and ESX server and OS issues. Independently utilizes all available resources (knowledge bases, online resources, etc.) to ensure timely resolution of server issues
- Develops operating procedures for system administration activities including system monitoring, performance tuning, backup/recovery, server architecture design and system maintenance
- Follows operating procedures and utilizes established support tools for analysis and reporting requirements
- Executes a planned program of virus updates, patch and service pack management, including testing, deployment staging, and documentation. Install, maintain and manage Windows SUS, HBSS, and other servers for automated updates
- Actively participates in project planning to ensure timely and successful completion of projects assigned to Windows server team
- Interfaces with Network Engineers, Storage Engineers, Database Administrators and Application Teams to optimize systems use and configuration.
- Performs regular system maintenance, hardware and software upgrades, physical to virtual migrations and performance tuning.
- Provides technical knowledge and recommendations to staff members as required
- Provides server hardware capacity recommendations.
- Provides installation support for new applications and software releases.
- Provide on-call 24 x 7 support on a rotating basis
IT Helpdesk Technician Vadodara Etech Technology Solutions (ETS)
IT Helpdesk Technician
Job Title : IT Helpdesk Technician Department : Etech Technology Solutions (ETS) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
Qualification Required:
- At least a High school diploma or G.E.D.
- Two or more years of technical training or equivalent experience
- One or more years of technical or customer support experience
- Experience with solving computer-related problems
- Experience working with company escalation policy
- Microsoft Office, A+, and Network+ certifications are beneficial, but not required
We expect you to have:
- Experience of networking fundamentals, mainly TCP/IP
- Windows and Mac OS hardware/software experience
- Microsoft Office knowledge, very knowledgeable with Excel in particular
- Active Directory management experience a plus, but not required
- Virtual Machine deployment and management
- Wireless technologies and protocols know-how desirable
- VPN technologies (IPsec and SSL)
- Relevant technical certification is highly desirable
- Internal Help Desk Technician to provide phone, chat, email, and direct IT support. Must be available some nights and weekends
- Be a Team player
- Flexible attitude, reliable
- Network maps and document writing
- Customer-friendly demeanour
- Interpersonal skills for interacting with team members
- Good Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Leadership skills to mentor and provide guidance to less experienced personnel
- Ability to work in a team environment
- Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects
- Manage incidents and requests for a defined technology environment
- Provide network-specific technical expertise for the support of security network system
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Troubleshooting all information technology issues, including software, hardware, and networking
- Provision, deprovision, and audit access rights for all company resources
- Assist in the management of Active Directory information, ensuring accuracy and regular updates
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
- Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
- Follows up with end-users to ensure that inquiries are resolved within established SLAs
- Logs and tracks inquiries using a ticketing system while maintaining history records
- Documents and maintains workflows utilized in successful issue resolution
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
- Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
- May provide leadership and work guidance to less experienced personnel
- Mainly Tier 1, partly Tier 2 Support Level
- Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department
Speech & Text Analyst Vadodara Etech Insights (EI)
Speech & Text Analyst
Job Title : Speech & Text Analyst Department : Etech Insights (EI) Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Create Speech Analytics language content for requested insights
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team
- Make recommendations and define data strategies to solve critical business problems
- Compile information through multiple sources; understand key performance indicators and spot trends and patterns
- Accurate delivery of comprehensive analysis and reports
- Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making
- Craft documentation, including process maps, diagrams, manuals, charters, and scopes
- Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders
- Proactively identify and deliver actionable business insights based on indicators
- Supports projects and initiatives within the department
- Assists with routine and ADHOC requests
- Be flexible in an environment by championing and embracing change
What We Expect You To Have:
- Experience leading small to medium-sized projects involving complex data sets and high variability.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
- Knowledge of Access, SQL, other scripting languages will be a plus
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
- Ability to effectively organize, prioritize, multi-task, and manage time
- Ability to work independently
- Excellent attention to detail
- Ability to exercise strict confidentiality in all matters
- Bachelors or equivalent combination of education and experience
- 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
- Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center
CTI Administrator Vadodara Etech Technology Solutions (ETS)
CTI Administrator
Job Title : CTI Administrator Department : Etech Technology Solutions (ETS) Reports to : Director of I.T. Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
Qualification Required:
- Bachelor's degree from four-year college or university preferred and at least 2 years’ experience in the field or a related area; or equivalent combination of education and experience.
- Avaya Certified Implementation Specialist or ACIS
- Certification Partners Convergence Technologies Professional or CTP
- Digium Certified Asterisk Professional or dCAP
- CCNP Collaboration: Cisco Certified Network Professional Collaboration
- Any certification by above mentioned CTI platforms
We Expect You To Have:
- Worked with the CTI Platforms like GrupoNGN Cloud COMM, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern, or Cisco UCCE.
- Familiarity with the implementation of IP Telephony and Dialler applications
- Knowledge of the building Campaigns, Queues, Call Control Scrips, and IVR into the Dialler system
- Complex voice network design and numbering plans for multiple locations
- Call center configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
- Computer Telephony Integration (CTI)
- Complex call center configurations
- VoIP Trunking (SIP / H.323)
- SQL, TURN/STUN Protocol, WebRTC
- Windows Server Failover Cluster.
- Call Accounting & Telephone Wiring
- IVR/VRU, Experience with SIP, SBC's, VoIP, QOS, COS, VLAN, etc.
- Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
- Must have experience working in Multi-site and hybrid configurations of enterprise-level IP and TDM environments
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- CTI solution design, development, and maintenance
- Integration of various CTI solutions to the Contact Centre architecture
- Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega, etc.
- Call Control Scripts development and enhancement
- Administration of management tools
- Creation and maintenance queries (SQL knowledge required)
- Generation of historical and real-time database reports
- Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing to solve call center related issues
- Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center, and database integration with the CTI infrastructure.
Customer Experience Specialist Vadodara Operations
Customer Experience Specialist
Job Title : Customer Experience Specialist Department : Operations Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.
If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare a report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change
We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
Trainer Vadodara Training & Development
Trainer
Job Title : Trainer Department : Training & Development Reports to : Assistant Training Leader Location : Vadodara Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.
Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.
If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.
About Us:
Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
Qualification Required:
- Bachelors or equivalent combination of education and experience
- 2– 4 years’ experience in training and development
We Expect You To Have:
- You enjoy the fast-paced nature of adapting on the fly to corporate changes
- You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
- You desire a fun atmosphere that promotes interactive learning
- You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
- You can lead with humility
- You aren’t afraid to ask the tough questions
- Be able to write what you teach
- You bring others up to your expert status
- You bring solutions, not problems
- You lead by example
- Sales campaign products, features, and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
- Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain an effective relationship with peers across departments
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
- Trainer must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
- It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
- On occasion, Trainers write a curriculum for Etech or its clients. Often times they get to write about the best practice they created or discovered that could benefit other Trainers
- Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers
- A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits
- trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
- A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them
- Leading a training class is about creating a fun, engaging environment in which learning can flourish