For USA send your resume : recruiting@etechtexas.com
    Title
    Location
    Job Function
  • Online Chat Representative Nacogdoches Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Nacogdoches
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    Customer Service Agent Nacogdoches Operations

    Customer Service Agent

    Job Title : Customer Service Agent
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Nacogdoches

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history

    Employment Coordinator Nacogdoches Recruiting

    Employment Coordinator

    Job Title : Employment Coordinator
    Department : Recruiting
    Reports to : Assistant Director of Recruitment
    Location : Nacogdoches

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    Visit us: www.etechgs.com

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Ensure all applications are worked through in a timely manner
    • Coordinate communication with applicants
    • Conduct pre-screen by telephone or video chat with prospective candidates
    • Multitask and navigate through multiple systems and databases
    • Assist candidates with virtual testing
    • Maintain Applicant Tracking systems and update candidate information
    • Complete New Hire paperwork with newly onboarded talent
    • Conduct Social Security Verifications for all new hires
    • Convey information about Etech to candidates
    • Oversee document retention process for assigned location
  • Spanish Language Representative

    Job Title : Spanish Language Representative
    Department : Operations
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

     Visit us: www.etechgs.com 

    What We Expect You To Have

    • Must type a minimum of 40 WPM, pass a grammar test, background check, and drug screen.
    • Must have a high school diploma or equivalent.
    • Location- This is not a work from home position. Employees are expected to work onsite.
    • Attendance- All agents must have good attendance and be punctual.
    • Coachability
    • Good communication skills. Please listen for voice quality, tone, annunciation, and minimal slang usage.
    • Sales ability- agents should be persuasive, have the ability to probe/gather information, and use that information in making an offer, tying it to a benefit or service, and have the ability to upsell.
    • Experience- at least 1-3 months of sales or upselling experience.
    • Confidence
    • Ability to diffuse customer escalations
    • Agents will be using multiple systems, so please look for the ability to multi-task and prioritize effectively in a fast-paced environment.
    • Ability to handle sensitive customer data
    • Ability to work weekends, holidays (excluding Easter, Thanksgiving, and Christmas), and overtime as requested.
    • Strong people skills- empathetic, willingness to serve others, and kind.
    • Problem solving skills.
    • Ability to fluently read, write, and speak English

    Preferences/Not Required:

    • Bilinguals: Ability to fluently read, write, and speak English and Spanish.
    • Call Center experience- agents will have to answer a high volume of inbound calls, so this can help. It is not required.

    Inbound Telephone Sales Representative

    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision, and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities 

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training
    • Knowledge of:
      • Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to: 
      • Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Language Skills: 
      • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
      • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
      • Ability to read, write, and speak fluently in English.
      • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English. 
    • Mathematical Skills:
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
    • Reasoning Ability: 
      • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
      • Ability to deal with problems involving several concrete variables in standardized situations.
    • Certificates, Licenses, Registrations:
      • Valid driver’s license or other Government-issued photo ID.

     

    Online Chat Representative Dallas Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Pay Grade : $13.50/Training and $14.00/Production
    Location : Dallas
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Customer Service Agent Rusk Operations

    Customer Service Agent

    Job Title : Customer Service Agent
    Department : Operations
    Reports to : Sales Coach
    Location : Rusk

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    • Resolve all issues with diplomacy, tact and respect

    Online Chat Representative Rusk Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Rusk
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities
  • Spanish Language Representative

    Job Title : Spanish Language Representative
    Department : Operations
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

     Visit us: www.etechgs.com 

    What We Expect You To Have

    • Must type a minimum of 40 WPM, pass a grammar test, background check, and drug screen.
    • Must have a high school diploma or equivalent.
    • Location- This is not a work from home position. Employees are expected to work onsite.
    • Attendance- All agents must have good attendance and be punctual.
    • Coachability
    • Good communication skills. Please listen for voice quality, tone, annunciation, and minimal slang usage.
    • Sales ability- agents should be persuasive, have the ability to probe/gather information, and use that information in making an offer, tying it to a benefit or service, and have the ability to upsell.
    • Experience- at least 1-3 months of sales or upselling experience.
    • Confidence
    • Ability to diffuse customer escalations
    • Agents will be using multiple systems, so please look for the ability to multi-task and prioritize effectively in a fast-paced environment.
    • Ability to handle sensitive customer data
    • Ability to work weekends, holidays (excluding Easter, Thanksgiving, and Christmas), and overtime as requested.
    • Strong people skills- empathetic, willingness to serve others, and kind.
    • Problem solving skills.
    • Ability to fluently read, write, and speak English

    Preferences/Not Required:

    • Bilinguals: Ability to fluently read, write, and speak English and Spanish.
    • Call Center experience- agents will have to answer a high volume of inbound calls, so this can help. It is not required.

    Inbound Telephone Sales Representative

    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision, and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities 

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training
    • Knowledge of:
      • Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to: 
      • Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Language Skills: 
      • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
      • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
      • Ability to read, write, and speak fluently in English.
      • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English. 
    • Mathematical Skills:
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
    • Reasoning Ability: 
      • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
      • Ability to deal with problems involving several concrete variables in standardized situations.
    • Certificates, Licenses, Registrations:
      • Valid driver’s license or other Government-issued photo ID.

     

    Employment Coordinator Lufkin Recruiting

    Employment Coordinator

    Job Title : Employment Coordinator
    Department : Recruiting
    Reports to : Assistant Director of Recruitment
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    Visit us: www.etechgs.com

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Ensure all applications are worked through in a timely manner
    • Coordinate communication with applicants
    • Conduct pre-screen by telephone or video chat with prospective candidates
    • Multitask and navigate through multiple systems and databases
    • Assist candidates with virtual testing
    • Maintain Applicant Tracking systems and update candidate information
    • Complete New Hire paperwork with newly onboarded talent
    • Conduct Social Security Verifications for all new hires
    • Convey information about Etech to candidates
    • Oversee document retention process for assigned location

    Online Chat Representative Lufkin Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Lufkin
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    Sales Representative Lufkin Operations

    Sales Representative

    Job Title : Sales Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Make outbound calls and offer goods and services to customers on our client’s behalf
    • Establish connections with prospective customers over the phone in a designated market area to qualify leads and explain the type of service or product offered.
    • Assist customers to find and buy products/services
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities – Sales Tracker.
  • System Administrator Palm Beach Etech Technology Solutions (ETS)

    System Administrator

    Job Title : System Administrator
    Department : Etech Technology Solutions (ETS)
    Reports to : IT Manager
    Location : Palm Beach

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us : www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
    • Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
    • Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
    • Manage all operating systems and end-user software.
    • Manage communications and connection solutions, including workstation connectivity,
    • local area networks, local email connectivity, intranet, and Internet applications.
    • Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best practices regarding privacy, security, and regulatory compliance.
    • Manage input/output fleet, including printers and scanners.
    • Work with other technical teams to manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
    • Perform network and security audits.
    • Perform and test routine system backups and restores.
    • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
    • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
    • Support application development teams throughout project lifecycles.
    • Analyze system, server, application, network, and input/output device performance.
    • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
    • Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
    • Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
    • Manage and/or provide guidance to members of the team.

    Customer Service Agent Palm Beach Operations

    Customer Service Agent

    Job Title : Customer Service Agent
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Palm Beach

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    •  Resolve all issues with diplomacy, tact and respect

    Customer Service Representative Palm Beach Operations

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : HS-1
    Location : Palm Beach

    Summary:

    A Utility Location Technician uses tools on the computer to asses if utilities are present in potential dig sites. Location technicians will determine if an area is safe for an excavator to dig without disturbing underground proprietary utilities. Technicians will be responsible for maintaining detailed records for each ticket worked.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential duties and responsibilities:

    Include the following. Other duties may also be assigned.

    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into computer database system.
    • Build strong relationships with team leaders and team members.
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network 
    • Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and 
    • Company policy regarding slamming, cramming, and falsification of sales.

    Supervisory Responsibilities:

    None

    Knowledge of:

    Basic Computer operations, including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.

    Ability to:

    Follow directions, enter information into a computer program, and learn new products and services to help determine if a ticket can be suppressed safely or not and read a map. Needs to be very detail-oriented and capable of piecing together information from several different applications at one time to match up to make a decision.

    Education and/or Experience:

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills:

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Mathematical Skills:

    Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations:

    Valid drivers’ license or other Government-issued photo ID.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to communicate either by speaking or listening regularly. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works inside environmental conditions. The noise level in the work environment is usually moderate.

    Title
    Location
    Job Function
  • Network Administrator Montego Bay Etech Technology Solutions (ETS)

    Network Administrator

    Job Title : Network Administrator
    Department : Etech Technology Solutions (ETS)
    Reports to : Assistant Director I.T.
    Pay Grade : SN3
    FLSA Status : Exempt
    Location : Montego Bay

    Summary:

    The Network Administrator’s role is to support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Duties And Responsibilities include the following. Other duties may be assigned.

    • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Maintain all network hardware and equipment, including routers, switches.
    • Maintain servers, including e-mail, Active Directory, and FTP.
    • Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
    • Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
    • Establishes and maintains network users, user environment, directories, and security.
    • Monitor and test network performance and provide network performance statistics and reports.
    • Perform on-site analyze, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
    • Communicates with other departments to report and resolve software, hardware, and operations problems.
    • Consults with department managers to develop system solutions consistent with organizational objectives.
    • Researches and evaluates new technologies.
    • Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
    • Installs and tests software upgrades. Recommend, schedule, and perform network improvements, upgrades, and repairs
    • Collects and analyzes network and memory utilization.
    • Develops and implements disaster recovery procedures.
    • Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems.

    Supervisory Responsibilities:

    This job has no supervisory responsibilities.

    Personal Attributes:

    • Strong customer service orientation.
    • Able to effectively prioritize tasks in a high-pressure environment.
    • Highly self-motivated and directed, with keen attention to detail.
    • Strong interpersonal, written, and oral communication skills.
    • Proven analytical and problem-solving abilities.
    • Experience working in team-orientated, collaborative environment.
    • Able to conduct research into networking issues and products as required.

    Knowledge and Experience :

    • Extensive knowledge of commonly-used concepts, practices, and procedures in the Information Technology field.
    • Proven experience working on Cisco Routers and Switches.
    • Working technical knowledge of routing methodology, including but not limited to BGP, OSPF, and EIGRP.
    • On call availability for escalated problems and ability to telecommute via VPN.
    • Working technical knowledge of Point to Point, Frame Relay and MPLS concepts with practical application.
    • VPN/Firewall hardware installation, management, configuration and troubleshooting in multi-platform environments.
    • Extensive knowledge of TCP/UDP protocols, IP Subnetting, DNS, DHCP, SNMP, and VLAN’s.
    • Knowledge of firewall technologies, best practices and configuration methods.
    • Some Travel for the company (less than 5%)
    • Minimum 2 years’ experience in managing Windows Enterprise Active Directory
    • Minimum 2 years’ experience in managing Exchange Server or Microsoft 365
    • Knowledge of Linux administration is a plus.
    • Cisco CCNA/CCNP certification is a plus.

    Education And/Or Experience:

    Bachelor's degree from four-year College or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

    Language Skills:

    Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to top management, Team Leaders, and/or boards of directors.

    Mathematical Skills:

    Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning Ability:

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    Certificates, Licenses, Registrations:

    Valid driver’s license or other Government issued ID.
    Cisco CCNA/CCNP certification (Preferred)
    Microsoft MCSE (Preferred)

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works inside environmental conditions. The noise level in the work environment is usually moderate.

    Medical Administrative Specialist Montego Bay Operations

    Medical Administrative Specialist

    Job Title : Medical Administrative Specialist
    Department : Operations
    Reports to : Team Leader
    Location : Montego Bay

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Place high volume of outbound phone calls to record custodians
    • Answer incoming calls from customers and appropriately resolve requests
    • Updating customer information in our database systems
    • Meet and exceed established daily goals
    • Build strong relationships with internal associates and external contacts
    • Make logical, informed decisions
    • Demonstrate outstanding organizational and time management skills
    • Display excellent communication skills with diplomacy and tact

    Sales Representative-Reservations Montego Bay Operations

    Sales Representative-Reservations

    Job Title : Sales Representative-Reservations
    Department : Operations
    Location : Montego Bay

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Handle escalated issues and deescalate customers.
    • Resolve guest issues and provide solutions in the shortest possible time frame.
    • Cross sell hotel accommodation if the desired property is sold out
    • Answer the telephone with a polite and courteous manner
    • Provide general information over the phone, relating to cancellations, relocations, billing and other types of inquires
    • Respond to all customer inquires using multiple channels (telephone, email and any additional channels as developed)
    • Display a calm demeanor when handling guest issues or complaints
    Title
    Location
    Job Function
  • Recruitment Manager Gandhinagar

    Recruitment Manager

    Job Title : Recruitment Manager
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Partners with the Social Media team to ensure proper advertisement of recruitment opportunities
    • Ensures deliverables are routed to proper leadership on a daily, weekly and monthly basis
    • Serves as Liaison between Medallia Operations and Recruiting, and takes all conference calls which directly involve hiring pace and upcoming Recruiting Plans
    • Develops and executes regular recruiting activities that promote the company to the labor market and maintains a record of these events
    • Leads the recruiting team and assists them in meeting their center hiring goals
    • Develops and maintains network of contacts to help identify and recruit qualified candidates
    • Responsible for ensuring that contact is made with candidates for specific job openings
    • Ensures that the company is well represented at events and activities within each of the communities by directing the community involvement of the center leaders and team members
    • Coordinates internal and external job fairs. Develops and maintains contacts with Colleges, organizations, community leaders, and other public groups to find and attract applicants
    • Makes public presentations at Colleges, organizations, and job fairs regarding the organization and opportunities
    • When directed, works with external recruiters and employment agencies to identify and recruit candidates
    • Utilizes Internet online recruiting sources to identify current trends and strategies in Call Center recruiting and recruit candidates
    • Properly maintains files and employment records to Human Resources for future references
    • Researches and networks to model best practices in hiring of quality applicants
    • Ensures that hiring process is legal and always conducted in a lawful manner
    • Provides information on company facilities, benefits and job opportunities to potential applicants
    • Builds strong relationships with directors and department heads to create supportive work environment
    • Open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Provides daily, weekly and monthly updates to Sr. Recruitment Leader.
    • Provide consistent coaching to the Leader of Employment Coordinators and the Reporting Talent Acquisition Leader
    • Set and establish performance goals for direct reports and entire Farshore Recruiting Team
    • Act as a role model at all times, adhere to high ethical standards
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Be flexible in an environment by championing and embracing change
    • Maintain up to date collections on all clients
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change
    • Manages subordinate supervisors who supervise teams of 4-6 employees within the Recruiting department. Is responsible for the overall direction, coordination and evaluation of this unit.
    • Carries out supervisory responsibilities in accordance with the organization’s polices and applicable laws. Responsibilities include oversight of phone interview; implementation of departmental processes; community involvement; directing training of employees; appraising performance; rewarding and discipling employees; addressing complaints and resolving problems.

     What We Expect You To Have

    • 5+ years of hardcore IT & Technical recruitment experience into domestic market
    • Handling the complete recruitment life cycle i.e., right from understanding the profile to sourcing and screening, telephonic interview, co-ordination of interviews, salary negotiation, post offer process and final joining.
    • Sourcing the required profiles through job portals, references, headhunting and mapping techniques.
    • Screening applicants to assess technical competence, credentials and attitude.
    • Taking telephonic interviews and shortlisting interested candidates based on suitability of the profile as per client’s requirement based on experience in the industry, skills, assignments handled, communication etc.
    • Target Oriented & flexible to work in a 24*7 environment

    Project Manager Gandhinagar ETS- Medallia

    Project Manager

    Job Title : Project Manager
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

     Visit us: www.etechgs.com 

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy 
    • Night Shift allowance as per the process 
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition 

    What You’ll Be Doing

    Client’s mission is to help companies win through customer experience. The world’s best-loved brands trust client’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Client is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. And, just like our product, we honor each of the experiences that build our people.

    Client is the most powerful and comprehensive Customer Success solution, enabling businesses to reduce churn, drive customer trust and loyalty, and maximize revenue through innovative automation and integration technologies. Founded by marketing automation pioneers, client proprietary SaaS solution empowers customers to achieve retention, expansion, and advocacy in their customer base. 

    Client is looking for talented Engagement Managers passionate about bringing their deep understanding of technology to oversee the design and delivery of complex solutions on the client platform. You will be assigned to multiple projects and client accounts based on our needs, interests, and expertise. You will be responsible for understanding client goals, leading teams of analysts and specialists to deliver projects on time, on budget, and ensuring quality service. Projects range from implementing our software for new customers to continue improving existing programs. 

    • Lead multiple client projects from Design to Go-live. Oversee cross-functional teams of Technical Architects, Configuration Analysts, and other specialists to implement our software and deliver continuous program improvements 
    • Create project plans, timelines, and processes to ensure projects are delivered within scope, budget, and client deadlines. Maintain project plans and accurate status reports over time 
    • Project revenue, manage budgets and expenses, estimate your human resource needs 
    • Understand client goals, grow accounts, and ensure renewal. Work closely with the client Customer Success leadership and other business teams within the client to ensure client is successfully adopted by the customer 
    • Get customers back on track when accounts or implementations are at risk
    • Provide best practices guidance in discovery workshops and program success meetings during customer onboarding and adoption
    • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives 
    • Develop a deep understanding of the client’s platform configuration process, implementation and expansion methods, and service quality processes 
    • Familiarize yourself with the client’s suite of products 

    What We Expect You To Have

    • 3+ years of SaaS platform experience and related client-facing consulting experience, managing stakeholders/clients at the Executive level 
    • Experience with creating comprehensive project plans, scoping technical designs, managing timelines and budgets, and coaching resources on technical development and configuration
    •  Ability to lead client-facing workshops and meetings, and conduct calls with customers independently. Ability to keep client's business goals at the forefront of the conversation 
    • A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features. A calm, adaptable, and driven approach to both client engagements and internal efforts/teams. 
    • A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people. 
    • Bachelor's Degree or higher in Computer Science, Electrical Engineering or a related technical field 
    • Strong English communication skills, both written and verbal. Experience managing Fortune 500 clients a plus 
    • Some familiarity with programming languages, such as PHP, ASP, .Net, JavaScript, HTML, XML, CSS
    •  Demonstrated experience in personnel management.
    •  Technically competent with various software programs, such as Microsoft Office products, SQL, etc. 
    • Possesses high-level understanding in the areas of web application programming, content management systems, API, database and system design

    Proactive Monitoring Gandhinagar ETS - Medallia

    Proactive Monitoring

    Job Title : Proactive Monitoring
    Department : ETS - Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • As a Support Analyst, you will be assigned to multiple projects different processing reports. You will be responsible for updating and maintaining the Quality of all the Monitoring Sheets of projects
    • Work closely with the current M&M team and strengthen current processes
    • Monitor all project activities and progress towards achieving the necessary project output
    • Timely communicate and coordinate with the project team, in the case of any discrepancy with expected results
    • Recommend further improvement of the logical framework
    • Prepare and maintain issue logs across all the projects
    • Perform other related duties as required
    • Interpret data, analyze results using statistical techniques, and provide ongoing reports
    • Identify, analyze, and interpret trends or patterns in complex data sets
    • Locate and define new process improvement opportunities

    We Expect You To Have:

    • BCA/MCA/BE/MSC(IT/Computers)
    • CSS, JavaScript, HTML & XML
    • Excellent verbal/written communication skills
    • Great Problem-solving skills
    • Maintain Data-Quality and Integrity
    • Former monitoring experience in SaaS (Preferred but not must)
    • Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers. Ability to work independently & able to exercise strict confidentiality

    API Developer – Dotnet Gandhinagar Etech Technology Solutions (ETS)

    API Developer – Dotnet

    Job Title : API Developer – Dotnet
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJ

    What You’ll Be Doing:

    • Perform software development life cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging 
    • Review design documents and provide feedback on approach and estimates. 
    • Ensure that software meets or exceeds specified standards and end-user requirements.
    • Creating, maintaining, and versioning API.
    • Make sure that the API curated for Spark is working according to the requirement all the time. 
    • Problem-solving with alternative approaches and in consultation with stakeholders.
    • Maintain GIT Repository, Check-in, and check-out regularly.

    What We Expect You to Have:

    • 3+ years of hands-on coding experience in .NET and related build/deployment tools.
    • Proficient in at-least one server-side coding preferably .NET, MVC, .NET CORE. 
    • Have an in-depth understanding of database technologies (SQL and NoSQL) as well as API cache design and caching technologies. 
    • Experience in building RESTful APIs and have good knowledge of RESTful design patterns. 
    • Must have experience building web applications using MVC, Angular, and Entity Framework.
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX.
    • Front-End development experience with UI frameworks like Bootstrap
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus.
    • A Bachelor's degree in Computer Science or related technical discipline.

    VOIP Engineer – OrecX Gandhinagar Etech Technology Solutions (ETS)

    VOIP Engineer – OrecX

    Job Title : VOIP Engineer – OrecX
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Audio capturing in OrecX platform (Call recording applications) through OrkAudio. 
    • Perform remote installation of OrecX/Oreca into the client’s system.
    • Perform remote installation of SSL certificates in Oreca/OrecX.
    • Configuration of Oreca/OrecX and Siprec on the client’s system.
    • Communicate via web-based applications and phone to resolve customer issues.
    • Provide Remote Support via remote access software.
    • Improve the knowledge base and documentation of products to help customers.
    • Help improve and streamline internal processes.
    • Verify bugs raised against products.
    • Provide world-class customer service and put the customer's needs first.
    • Communicate with local and global teams via verbal and written communication.
    • Gather relevant information and diagnose issues effectively and efficiently.
    • Solve problems and learn new technologies.

    What We Expect You to Have:

    • Must have understanding of VOIP, Networking, SIP, codecs, sip trunking, OrecX integration exp. with Nice InContact and with Variant and JSON. 
    • Experience on Call Recording applications.
    • Proficient in Unix/Linux (Centos, RHEL, Ubuntu, Shell) and windows serve command-line. 
    • Working knowledge of networking concepts (TCP/IP, Routing, Switching, Firewalls, VOIP, and Storage). 
    • Knowledge of any of the following technologies: AWS, Apache Tomcat, Packet monitoring (Wireshark). 
    • A Bachelor's degree in Computer Science or related technical discipline.
    • 3+ years of Relevant Experience.

    Software Engineer – AWS Marketplace Gandhinagar Etech Technology Solutions (ETS)

    Software Engineer – AWS Marketplace

    Job Title : Software Engineer – AWS Marketplace
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    •  Internal movement through IJP

    What You’ll Be Doing:

    • As a software development engineer for AWS Marketplace, you will be responsible for setting up, maintaining, and evolving the cloud infrastructure of web applications.
    • You are expected to understand the core AWS services and apply best practices regarding security and scalability.
    • Support and develop all CCaaS marketplace integrations.
    • Understand the current application infrastructure and suggest changes to it. 
    • Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
    • Define service capacity planning strategies.
    • Implement the application’s CI/CD pipeline using the AWS CI/CD stack. 
    • Write infrastructure as code using CloudFormation or similar.

    What We Expect You to Have:

    • Should have in-depth knowledge about the core AWS services, plus other industry-accepted integrations. including AWS Marketplace integrations. 
    • Experience working with NoSQL systems and Cloud/AWS technologies.
    • Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design. 
    • Proficiency with at least one of these scripting languages: Perl / Python / Ruby/shell script
    • Good background in Linux/Unix administration. 
    • Excellent debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
    • Knowledge of writing infrastructure as code (laC) using CloudFormation or Terraform. 
    • Good oral & written English skills and interpersonal communication skills.
    • AWS skills such as lambda, S3, Firehose, etc. 
    • A Bachelor's degree in Computer Science or related technical discipline.
    • 3+ years of development experience in designing and building large-scale, multi-tiered, distributed software systems.

    Quality Analyst Gandhinagar Etech Insights (EI)

    Quality Analyst

    Job Title : Quality Analyst
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

     What You’ll Be Doing:

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    •  Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    We Expect You To Have:

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage 
    • Computer proficiency in MS Office 
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters

    Data Analyst Gandhinagar ETS- Medallia

    Data Analyst

    Job Title : Data Analyst
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Data Analyst will help the team in driving critical business decisions by analyzing metrics and designing reports. He/She will be responsible to communicate these results to managers/clients and often provides suggestions based on their findings. 
    • The essential duties and responsibilities include the following and other duties may be assigned. 
    • Prepare daily/weekly/monthly reports, presentations, and share with the Management team/clients. 
    •  Writes and shares reports based on data compiled, tabulated and computed. 
    • Develop their own conclusions from sound statistical analysis. 
    • Recommend solutions to issues with the operational business units. 
    • Be able to effectively communicate their findings to management, Clients, and stakeholders through various communication channels. 

    What We Expect You To Have: 

    • Bachelor’s degree preferably in Math, Statistics or Engineering. 
    • 1-5 years of relevant experience. 
    •  Expert in Excel and Presentation of Data. 
    •  Knowledge/experience in SQL (database technologies) would be an added advantage. 
    •  Proven record of accuracy and attention to detail. 
    •  Proficiency in Windows applications like Word is good to have. 
    •  Attitude – Positive and go-getter. Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development. 
    •  Excellent Command over the English Language and Data Analysis is a prerequisite. 
    •  Ability to prioritize tasks and handle multiple tasks at the same time, and should have a Problem-Solving attitude. 
    •  Should be prompt and capable of working independently under pressure. 

    This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in the workload).

    Director Quality Assurance Gandhinagar Etech Insights (EI)

    Director Quality Assurance

    Job Title : Director Quality Assurance
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

     If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

     Visit us: www.etechgs.com

     

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing:

    • Build a world-class quality assurance function designed to ensure the effortless customer experience is consistent and meeting our standards across all customer touchpoints.
    • Establish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standards.
    • Surface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plans
    • Create innovative ways to receive and track actionable customer feedback
    • Analyze customer promise among competitors and keep abreast of new initiatives across the industry that drive customer loyalty
    • Use speech and text analytics software to understand customer challenges, and calibration of quality monitoring results
    • Facilitate periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation process
    • Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around the reduction
    • Create and develop Quality Assurance team to meet evolving business needs and across various functions, including Voice, Chat, Email, and Social Media teams
    • Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

     

    What We Expect You To Have:

    • Bachelor's Degree in applicable field (Process improvement or PMP certifications are a plus)
    • 10+ years of experience in a quality or experience-driven role, preferably in a multi-site/multi-channel contact center environment
    • 5+ years working directly with either data, text, or speech analytics tools used to identify and improve experience and process
    • While not specifically a 'data role,' you should be analytical with a strong grasp of using data to determine cause and effect relationships, with an ability to create project plans leveraging this data into actionable change
      • Proven success in managing, leading, and motivating others, with strong interpersonal skills and the ability to inspire and lead a team
      • Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
      • High level of proficiency with Micro Soft Word, powerpoint, and excel 
    • Position may require travel

     

    Asp.Net MVC Developer Gandhinagar Etech Technology Solutions (ETS)

    Asp.Net MVC Developer

    Job Title : Asp.Net MVC Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

     If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com 

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

    What You’ll Be Doing:

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging 
    • Perform necessary unit testing of modules assigned to him/her with adequate quality standards
    • Proactively follow up with customers regarding outstanding issues
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services. Coordinate project and delivery schedules to ensure that SLA is met
    • Responsible for on-time task tracker entries per task assigned and daily log entries
    • Represent the company in a positive and professional manner. Participate actively in company events
    • Proactive reporting to Supervisor about project updates
    • Protectively approach supervisors during free time to enhance his skills or upgrade existing features of any products/projects

     

    What We Expect You To Have:

    • Must have experience building web applications using MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX
    • Must have experience developing web services
    • Should be able to design and develop databases for large applications
    • Front-End development experience with UI frameworks like Bootstrap
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • C#.net
    • MVC
    • Entity Framework
    • HTML, CSS, Javascript, J query, Bootstrap
    • SQL Server
    • RESTful APIs
    • Angular.Js (Good to have)
    • Dotnet Core (Good to have)
    • Flexible to work in a US/Nightshift
    • Bachelors or equivalent combination of education and experience
    • 3+ years of professional experience in Asp.net MVC with c# web-based application with SQL Server 2008/2012 backend

     

    Senior Analyst Data Visualization Gandhinagar Data Analytics

    Senior Analyst Data Visualization

    Job Title : Senior Analyst Data Visualization
    Department : Data Analytics
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Building Analysis Services reporting models.
    • Developing visual reports, dashboards, and KPI scorecards using the BI tool.
    • Connecting to data sources, importing data, and transforming data for Business Intelligence.
    • Excellent in analytical thinking for translating data into informative visuals and reports.
    • Assist users with complex scenarios in Data visualization, guiding them on how to resolve their questions
    • Partner with our Director of Reporting and manage projects as assigned
    • Partner with stakeholders to help guide and understand their analytical thought process
    • Develop robust data visualization products that clearly communicate ideas
    • Work with engineers and other analysts to maintain the consistency and reliability of the data warehouse
    • Boil technical findings down into business recommendations
    • Work with product managers, engineers, designers, and other analysts to drive business results
    • Involved in developing and executing training initiatives for end-users
    • Process ad-hoc data and reporting requests/enhancements, including maintenance of existing reports and dashboards
    • Work with business partners to gather and develop analytics/reporting requirements and enable data visualizations and workbooks. This work can involve understanding data requirements, creation/modification of database views

    What We Expect You To Have:

    • Advanced knowledge of Tableau Desktop or similar data visualization tool
    • Ability to assist users with complex capabilities and resolve inquiries 
    • 3+ Years of analytics in a business environment
    • Demonstrate your expertise in writing and validating complex SQL queries
    • Demonstrate experience teaching or explaining technical results or concepts to less technical audiences
    • Familiarity with basic design concepts & common dashboard development pattern
    • Proven ability to execute on projects quickly get things done mentality
    • Unabashed question asker; willing to learn anything needed to get things done
    • Familiar with compiling data from disparate sources using ETL tools
    • Understanding of data extraction mechanisms and data warehousing concepts
    • Good SQL skills and hands-on exposure to tools like Alteryx, Tableau, Power BI, Qliksense, QlikView, etc., will be an add-on
    • Ability to use scripting languages to leverage Data Visualization software’s APIs (JavaScript API, Data Extract API, REST API)
    • Basic knowledge and experience with Python
    • Impeccable oral and written communication skills
    • Flexibility to work during US hours of Operation
    • Exceptional problem solving and analytical skills
    • Out the box thinker, self-directed and committed to ongoing education
    • Willingness to demonstrate leadership skills
    • Excellent data visualization skills
    • Ability to manage multiple projects at one time
    • Ability to work both independently and in a collaborative environment
    • Excellent communication skills

    As our Senior Analyst of Data Visualization, You Will Own: 

    • Metric Design- Are the metrics a good representation of our business model?
    • Completion-Are all major topics and areas of the business covered by the suite of dashboards?
    • Accuracy-Are the chose metrics calculated accurately? 
    • Reliability-Are our dashboards up to date and compliant?
    • Organization-Can end users find the canonical answer about any arbitrary high-level topic?
    • Distribution-Ensure dashboards are delivered timely to stakeholders
    • Usability-Do end-users know how to properly use dashboards?
    • Beauty-Are the dashboards a joy to look at AND use?

    Project Lead | Data Visualization Gandhinagar Data Analytics

    Project Lead | Data Visualization

    Job Title : Project Lead | Data Visualization
    Department : Data Analytics
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

     What We Offer:

    • Transportation Allowance
    • Canteen Subsidy
    • Night Shift Allowance as Per Process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Campaign Incentives
    • Work-Life Balance Committee Initiatives
    • Rewards & Recognition Ceremonies
    • Opportunities for Advancement

     

     What You'll Be Doing:

    • Collaborate with a team of monitoring, evaluating, learning and knowledge management staff, program staff, web developers, and technical subject matter experts to solve problems and convey key messages using data visualization approaches, techniques, and methods
    • Develop intuitive and attractive static and interactive data visualizations using routine program monitoring data for websites, annual/quarterly/monthly reports, presentations to stakeholders
    • Interpret and produce unique data visualizations for a variety of implementation research products, including reports, briefs, presentations, and peer-reviewed journal articles
    • Distill quantitative and qualitative data to communicate compelling stories to diverse audiences
    • Establish data visualization standards and explore new, cutting-edge tools to periodically raise those standards
    • Communicate results through presentations, reports, tools, and data visualizations for clients, internal staff, scientific journals, and other publications.
    • Build capacity of MCSP staff in data visualization.
    • Collaborate with teams in proposal writing and new program development.
    • General management of a group of technical, engineering, and/or visualization analysts
    • Identify and assign priorities to complete projects.
    • Perform day to day management of overall team support operations, possibly involving multiple projects or groups.
    • Maintains close contact with customer representatives to identify and respond to customer requests.
    • Submit and maintain status reports in order to show progress and problems to our Customers and company stakeholders.
    • Provide consultation on the development of metrics, identifying attributes, and specifying data sources.
    • Recommend metrics for forecasting predictive results.
    • Identify metrics for causative analysis.
    • Conduct process reviews and identify potential process improvements.
    • Perform statistical analysis.
    • Ensure potential sources of difficulty are communicated accordingly
    • Plan, manage, coordinate, and directs the activities of multiple functional areas through a program.
    • Organize, direct and coordinate the planning and production of all project support activities.
    • Demonstrate technical knowledge of visualization functional areas and programmatic knowledge.

    What We Expect You To Have:

    • Bachelor’s/Master Degree or 3-6 years of relevant related experience
    • 3 or More Years Team Leadership in the Project Management field
    • Experience performing operations with budgetary oversight is a plus
    • 3+ Years of Cognos Analytics Experience, DB & SQL Experience, SAP Crystal Dashboard Design or Crystal Presentation Design
    • 3+ years managing application data models
    • Specialized skillsets in Information Computations design, computer and information sciences, graphic design, basic statistics, and data
    • Visualization, Media Arts and Sciences or equivalent of 3-6 years of relevant experience
    • Knowledge of graphics and visualization tools such as Adobe CS 5 Suite including Illustrator, Photoshop, InDesign, and Flash, Tableau, etc
    • Experience with data analysis and data visualization tools such as SAS, Excel, SPSS, MatLab/R
    • Ability to take complex information and/or large data sets and translate them for use in graphic or interactive visualizations for the web and/or other media
    • Familiarity with current web standards-based HTML, CSS, and interactive tools such as JQuery, and other Javascript-based code libraries
    • Experience in developing different types of visualization products
    • Ability to collaborate with multiple diverse groups across teams
    • Ability to lead and work on multiple projects at one time
    • Strong interpersonal and collaboration skills
    • Strong oral and written communication skills
    • Exceptional analytical and problem-solving skills

    Data Visualization Specialist Gandhinagar Data Analytics

    Data Visualization Specialist

    Job Title : Data Visualization Specialist
    Department : Data Analytics
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

     If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com 

     

    What We Offer:

    • Transportation Allowance
    • Canteen Subsidy
    • Night Shift Allowance as Per Process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Campaign Incentives
    • Work-Life Balance Committee Initiatives
    • Rewards & Recognition Ceremonies
    • Opportunities for Advancement

      

    What You’ll Be Doing:

    • Collaborate with a team of monitoring, evaluating, learning and knowledge management staff, program staff, web developers, and technical subject matter experts to solve problems and convey key messages using data visualization approaches, techniques, and methods
    • Develop intuitive and attractive static and interactive data visualizations using routine program monitoring data for websites, annual/quarterly/monthly reports, presentations to stakeholders
    • Interpret and produce unique data visualizations for a variety of implementation research products, including reports, briefs, presentations, and peer-reviewed journal articles
    • Distill quantitative and qualitative data to communicate compelling stories to diverse audiences
    • Establish data visualization standards and explore new, cutting-edge tools to periodically raise those standards
    • Communicate results through presentations, reports, tools, and data visualizations for clients, internal staff, scientific journals, and other publications
    • Build capacity of MCSP staff in data visualization
    • Collaborate with teams in proposal writing and new program development

     

    What We Expect You To Have:

    • Specialized skillsets in Information Computations design, computer and information sciences, graphic design, basic statistics, and data
    • Visualization, Media Arts and Sciences or equivalent of 3-6 years of relevant experience
    • Knowledge of graphics and visualization tools such as Adobe CS 5 Suite including Illustrator, Photoshop, InDesign and Flash, Tableau, etc.
    • Experience with data analysis and data visualization tools such as SAS, Excel, SPSS, MatLab/R
    • Ability to take complex information and/or large data sets and translate them for use in graphic or interactive visualizations for the web and/or other media
    • Familiarity with current web standards-based HTML, CSS, and interactive tools such as JQuery or other Javascript-based code libraries
    • Experience in developing different types of visualization products
    • Ability to collaborate with multiple diverse groups across teams
    • Ability to work on multiple projects at one time
    • Strong interpersonal and collaboration skills
    • Strong oral and written communication skills
    • Exceptional analytical and problem-solving skills

    Server Admin Gandhinagar Etech Technology Solutions (ETS)

    Server Admin

    Job Title : Server Admin
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

    What You’ll Be Doing:

    • Troubleshoots legacy Linux, Windows and ESX server and OS issues. Independently utilizes all available resources (knowledge bases, online resources, etc.) to ensure timely resolution of server issues
    • Develops operating procedures for system administration activities including system monitoring, performance tuning, backup/recovery, server architecture design and system maintenance
    • Follows operating procedures and utilizes established support tools for analysis and reporting requirements
    • Executes a planned program of virus updates, patch and service pack management, including testing, deployment staging, and documentation. Install, maintain and manage Windows SUS, HBSS, and other servers for automated updates
    • Actively participates in project planning to ensure timely and successful completion of projects assigned to Windows server team
    • Interfaces with Network Engineers, Storage Engineers, Database Administrators and Application Teams to optimize systems use and configuration.
    • Performs regular system maintenance, hardware and software upgrades, physical to virtual migrations and performance tuning.
    • Provides technical knowledge and recommendations to staff members as required
    • Provides server hardware capacity recommendations.
    • Provides installation support for new applications and software releases.
    • Provide on-call 24 x 7 support on a rotating basis

    What We Expect You To Have:

    • Experience of handling vendors
    • Ability to create root cause analysis
    • Escalation management techniques
    • Antivirus Server installation\management
    • Installation\management FTP\SFTP, DHCP, Domain Controller, IIS, Site hosting, SSL certificate upload, WSUS server, Backup process
    • NAS server control management; storage quota, File screening, storage report
    • 365 Mail Administration; create AC, license management, DL, Security group, public group, shared calendar, message tracking
    • Linux mail server knowledge; postfix, dovecot
    • Demonstrated ability to interact with customers and external teams to gather critical project information
    • Bachelors or equivalent combination of education and relevant experience
    • 4-5 years’ experience in administering Windows 2008/2012/2016 Server and Active Directory

    IT Helpdesk Technician Gandhinagar Etech Technology Solutions (ETS)

    IT Helpdesk Technician

    Job Title : IT Helpdesk Technician
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Troubleshooting all information technology issues, including software, hardware, and networking
    • Provision, deprovision, and audit access rights for all company resources
    • Assist in the management of Active Directory information, ensuring accuracy and regular updates
    • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
    • Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
    • Follows up with end-users to ensure that inquiries are resolved within established SLAs
    • Logs and tracks inquiries using a ticketing system while maintaining history records
    • Documents and maintains workflows utilized in successful issue resolution
    • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
    • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
    • May provide leadership and work guidance to less experienced personnel
    • Mainly Tier 1, partly Tier 2 Support Level
    • Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

    What We Expect You To Have:

    • Experience of networking fundamentals, mainly TCP/IP
    • Windows and Mac OS hardware/software experience
    • Microsoft Office knowledge, very knowledgeable with Excel in particular
    • Active Directory management experience a plus, but not required
    • Virtual Machine deployment and management
    • Wireless technologies and protocols know-how desirable
    • VPN technologies (IPsec and SSL)
    • Relevant technical certification is highly desirable
    • Internal Help Desk Technician to provide phone, chat, email, and direct IT support. Must be available some nights and weekends
    • Be a Team player
    • Flexible attitude, reliable
    • Network maps and document writing
    • Customer-friendly demeanour
    • Interpersonal skills for interacting with team members
    • Good Communications skills
    • Organization skills to balance and prioritize work
    • Analytical and problem-solving skills
    • Leadership skills to mentor and provide guidance to less experienced personnel
    • Ability to work in a team environment
    • Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects
    • Manage incidents and requests for a defined technology environment
    • Provide network-specific technical expertise for the support of security network system
    • At least a High school diploma or G.E.D.
    • Two or more years of technical training or equivalent experience
    • One or more years of technical or customer support experience
    • Experience with solving computer-related problems
    • Experience working with company escalation policy
    • Microsoft Office, A+, and Network+ certifications are beneficial, but not required

    Quality Assurance Engineer Gandhinagar ETS - Medallia

    Quality Assurance Engineer

    Job Title : Quality Assurance Engineer
    Department : ETS - Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

      About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

    What We Offer: 

    • Transportation allowance
    •  Canteen Subsidy
    •  Night Shift allowance as per the process
    •  Schedule Attendance Bonus
    •  Health Insurance
    •  Tuition Reimbursement
    •  Incentive components campaign wise
    •  Work-Life Balance Initiatives
    •  Rewards & Recognition
    •  Internal movement through IJP

    What You’ll Be Doing :

    As an analyst, you will first learn a lot about The client platform and how to configure/create a solution for its customers through extensive product training. After that, you will work with The client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch.

    • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback 
    • Create detailed, comprehensive, and well-structured test plans and test cases 
    • Estimate, prioritize, plan and coordinate testing activities 
    • Design, develop and execute automation scripts using open source tools (optional) 
    • Execute test cases (manual or automated) and analyze results 
    • Evaluate product code according to specifications 
    • Create logs to document testing phases and defects 
    • Identify, record, document thoroughly, and track bugs 
    • Perform thorough regression testing when bugs are resolved 
    • Develop and apply testing processes for new and existing products to meet client needs 
    • Liaise with internal teams (e.g. BA, product managers) to identify system requirements 
    • Monitor debugging process results 
    • Investigate the causes of non-conforming software and train users to implement solutions 
    • Track quality assurance metrics, like defect densities and open defect counts 
    • Stay up-to-date with new testing tools and test strategies 

    What We Expect You To Have :

    • Excellent analytical skills (including Microsoft Excel) and attention to detail 
    • Strong written, oral communication and presentation skills 
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Minimum 2 years of relevant experience 
    • Flexible working in US shift timings.

    CTI Administrator Gandhinagar Etech Technology Solutions (ETS)

    CTI Administrator

    Job Title : CTI Administrator
    Department : Etech Technology Solutions (ETS)
    Reports to : Director of I.T.
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.  

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     Visit us: www.etechgs.com

     

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • CTI solution design, development, and maintenance
    • Integration of various CTI solutions to the Contact Centre architecture
    • Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega, etc.
    • Call Control Scripts development and enhancement
    • Administration of management tools
    • Creation and maintenance queries (SQL knowledge required)
    • Generation of historical and real-time database reports
    • Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing to solve call center related issues
    • Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center, and database integration with the CTI infrastructure.

    What We Expect You To Have:

    • Worked with the CTI Platforms like GrupoNGN Cloud COMM, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern, or Cisco UCCE.
    • Familiarity with the implementation of IP Telephony and Dialler applications
    • Knowledge of the building Campaigns, Queues, Call Control Scrips, and IVR into the Dialler system
    • Complex voice network design and numbering plans for multiple locations
    • Call center configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
    • Computer Telephony Integration (CTI)
    • Complex call center configurations
    • VoIP Trunking (SIP / H.323)
    • SQL, TURN/STUN Protocol, WebRTC
    • Windows Server Failover Cluster.
    • Call Accounting & Telephone Wiring
    • IVR/VRU, Experience with SIP, SBC's, VoIP, QOS, COS, VLAN, etc.
    • Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
    • Must have experience working in Multi-site and hybrid configurations of enterprise-level IP and TDM environments
    • Bachelor's degree from four-year college or university preferred and at least 2 years’ experience in the field or a related area; or equivalent combination of education and experience. 
    • Avaya Certified Implementation Specialist or ACIS
    • Certification Partners Convergence Technologies Professional or CTP
    • Digium Certified Asterisk Professional or dCAP
    • CCNP Collaboration: Cisco Certified Network Professional Collaboration
    • Any certification by above mentioned CTI platforms

    Data Analyst Gandhinagar Etech Technology Solutions (ETS)

    Data Analyst

    Job Title : Data Analyst
    Department : Etech Technology Solutions (ETS)
    Reports to : Lead Analyst
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.  

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Receive and process lead information
    • Verify lead information falls within all compliance parameters and categorize and account for those records that are considered un-callable due to federal and state legislation as well as local and client.
    • Process all callable leads and make them readily available for dialing.
    • Provide load reports detailing information such as callable loads, geographic locale, etc.
    • Ensure the continued performance of leads through analysis and monitoring.
    • Summarize, Reconcile, and Return lead information once completed through final disposition status, expiration, un-callable status, etc.
    • Provide recording as well as missing information from the database.
    • Implement all ETL procedures for all new projects and maintain effective awareness of all production activities according to required standards and provide support to all existing applications.
    • Documents all technical and system specifications documents for all ETL processes and perform unit tests on all processes and prepare required programs and scripts.
    • Perform tests and validate all data flows and prepare all ETL processes according to business requirements and incorporate all business requirements into all design specifications.
    • Develop and perform tests on all ETL codes for system data and analyze all data and design all data mapping techniques for all data models in systems.
    • Provide support to all ETL schedule and maintain compliance to same and develop and maintain various standards to perform ETL codes and maintain an effective project life cycle on all ETL processes.

    We Expect You To Have:

    • A good understanding of Database systems, Database Architecture, and SQL.
    • Vendor certification (e.g., Microsoft Certified Database Administrator).
    • Microsoft SQL server 2000/2005/2008
    • ETL Tools like SSIS, Talend.
    • Should be well versed with Different file Formats for parsing files like Flat File, JSON, XML and etc.
    • Data Warehouse / BI concepts and CTI knowledge would be an added advantage.
    • Computing studies such as Bachelor's Degree or Diploma in Engineering (Computing) or Computer Science with a minimum of 2 years’ experience.

    Social Media Marketing Specialist Gandhinagar Global Development

    Social Media Marketing Specialist

    Job Title : Social Media Marketing Specialist
    Department : Global Development
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

    What You’ll Be Doing:

    • Implement social media strategies for Etech
    • Manage and help to create marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers)
    • Support SMO strategies by understanding keyword priorities and how they integrate into content marketing plans
    • Assist in link building campaigns in coordination with Etech SMO goals
    • Provide analysis and recommendations as the program evolves and can be reviewed
    • Research and administer social media tools on a daily basis in support of Etechs’ social media strategy
    • Monitor and evaluate social media results on a daily basis in coordination with Etechs’ goals and benchmarks
    • Execute real-time monitoring of social media trends that will inform business decisions, identify competitive advantages and deliver an understanding of sentiment, how consumers are interacting with the brand
    • Create strategies for generating comprehensive reports that visually represent results and inform stakeholders about issues, opportunities and areas of concern/crisis
    • Present detailed program results and analytics to the Leadership team regularly
    • Develop best practices for monitoring Social Media including guidelines for evaluating benefits and risks for certain social media engagements
    • Keep pace with social media and internet marketing industry trends and developments
    • Understand and be able to speak about brands with a sense of ownership

     

    What We Expect You To Have:

    • Proficiency in MS Excel, PowerPoint, and Word
    • Out of the box creativity and good with competitive intelligence
    • Experience working with popular social media monitoring tools (Google, Radian 6, Twitter Search, Social Mention, Traackr, etc) and popular social media management tools (Tweet Deck, Hootsuite, etc)
    • Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools
    • Experience working with CMS and building/administering content in CMS environments
    • Desired: Knowledge of HTML/CSS, WordPress, and website administrations
    • Ability to clearly and effectively articulate thoughts and points
    • Understanding social networks (Facebook, Twitter, LinkedIn, Google+, YouTube, etc), and the social advertising landscape
    • Bachelors or equivalent
    • 2– 5 years’ experience in social media marketing with demonstrated successes

    Journey Analytics Gandhinagar ETS - Medallia

    Journey Analytics

    Job Title : Journey Analytics
    Department : ETS - Medallia
    Reports to : Lead
    Location : Gandhinagar

    Summary

    The Data Intelligence Solutions team implements and manages Text Analytics, Speech Analytics, CX Journey and the Social platforms for leading global companies across retail, financial services, hospitality, high-tech, and other industries, including the public sector. As a member of the team, you will work with senior decision-makers at admired brands on a mission-critical task — helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, and build a new industry.

    The Role

    As a Data Engineer, you will lead the ingestion of massive data volumes into Clients platform using SQL, integrating it with downstream customer and third-party systems. You will work closely with a CX Journeys Expert to translate business needs and product capabilities into successful integrations. This role is an integral part of the CX Journeys organization. You will become an expert of Client platform and integration capabilities, influencing the Client product roadmap with your advocacy for customer’s needs.

    Responsibilities:

    • Architect, implement and deploy new data models and data processes in production.
    • Perform data analysis to generate business insights.
    • Interface with Engineers and Product Managers to understand product goals and data needs.
    • Build data expertise and own data quality for allocated areas of ownership.
    • Support critical data processes running in production.
    • Collaborate with customers in assembling large, complex data sets that meet functional business requirements.

    Minimum Qualifications

    • BA/BS degree in Computer Science or related technical discipline.
    • Programming knowledge in Python or R.
    • Knowledge of SQL
    • Knowledge of database systems
    • Experience with scripting common DBA recurring tasks.

    Preferred Qualifications

    • 5+ years of experience with SQL environments and integration products.
    • Strong proficiency in SQL with experience building ETL jobs in large scale data environments.
    • Experience with Linux
    • Experience with JavaScript and JSON
    • Strong data analysis and visualization skills with experience building dashboards in (Tableau or other data visualization tools).
    • A self starter with the ability to deal with ambiguity, connect dots and adapt to a fast changing environment.
    • Ability to work both independently and in a tight knit team.
    • Experience using Google Cloud Platform.

    Strategy Analytics Analyst Gandhinagar ETS - Medallia

    Strategy Analytics Analyst

    Job Title : Strategy Analytics Analyst
    Department : ETS - Medallia
    Reports to : Lead
    Location : Gandhinagar

    Overview

    You will work with senior decision-makers at admired brands on a mission-critical task—helping companies improve in the eyes of their ultimate judges: customers.

    You'll tackle real business problems by analyzing operational, customer, and financial data, alongside some of the world's largest customer feedback datasets. This role will position you for many career growth options at the intersection of customer experience, management consulting, and data science.

    Responsibilities:

    • You'll work with one of our Managers or Senior Managers to uncover actionable and commercially focused insights. You'll then deliver recommendations to senior decision-makers at our clients. Each of your projects will also have a Partner who will help provide new perspectives and direction for your project team.
    • You'll analyze operational, customer, and financial data, alongside some of the world's largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
    • You'll pull and integrate data from disparate sources, writing code to clean the data in preparation for modeling.
    • You'll build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions.
    • You'll use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations

    Qualification Required:

    • BA/BS Degree/ MA/MS Degree (continued straight from Undergraduate)
    • Flexible working in US shift
    • Demonstrated expertise with regression-based data analysis and quantitative research methodologies
    • Knowledge of statistical software packages (e.g., R)
    • Excellent problem solving and analytical skills
    • Excellent communication skills (written and in slides). Ability to formulate hypotheses, search for patterns, and find the story in the data
    • Quick learner/creative thinker/self-starter
    • Passion for problem resolution

    Trainer Gandhinagar Training & Development

    Trainer

    Job Title : Trainer
    Department : Training & Development
    Reports to : Assistant Training Leader
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

     If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

    What You’ll Be Doing:

    • Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
    • Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
    • Trainer must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
    • On occasion, Trainers write a curriculum for Etech or its clients. Often times they get to write about the best practice they created or discovered that could benefit other Trainers
    • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers
    • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits
    • trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
    • A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them
    • Leading a training class is about creating a fun, engaging environment in which learning can flourish

     

    What We Expect You To Have:

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning  
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features, and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain an effective relationship with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development 

    Customer Experience Specialist Gandhinagar Operations

    Customer Experience Specialist

    Job Title : Customer Experience Specialist
    Department : Operations
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

    AWS Admin Gandhinagar Etech Technology Solutions (ETS)

    AWS Admin

    Job Title : AWS Admin
    Department : Etech Technology Solutions (ETS)
    Reports to : Lead
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

    Visit us: www.etechgs.com

     

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system

    We Expect You To Have:

    • Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
    • Exposure to Database management using MS SQL Server, MySQL, Redis
    • Hands-on OS experience: Windows Server, Linux, etc.
    • assessing the stability, security, and scalability of installed Windows & Linux Servers
    • IIS, Apache & Nginx - site configuration, SSL provisioning and installation, troubleshooting.
    • Strong working knowledge on Site Hosting and SSL certificate process
    • Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
    • Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in a similar role

    Full Stack Developer (.Net) Gandhinagar Etech Technology Solutions (ETS)

    Full Stack Developer (.Net)

    Job Title : Full Stack Developer (.Net)
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps

    What We Expect You To Have:

    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus
    • Flexible working in US/Night shift
    • Skills of C#.net, MVC, Entity Framework
    • HTML, CSS, Java script, J query, Bootstrap
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory)
    • SQL Server, Redis, MongoDB
    • Bachelors or equivalent combination of education and experience
    • 3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end

    Network Architect/Engineer (Level 3) Gandhinagar Etech Technology Solutions (ETS)

    Network Architect/Engineer (Level 3)

    Job Title : Network Architect/Engineer (Level 3)
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Responsible for designing computer networks, including in-house computer LAN/WAN, the Internet, intranets, and other data communications systems. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end-user training and support where required
    • Analyze business requirements to develop technical network solutions and their framework
    • Designing, configuring, setting up, and maintaining complex Routing & switching environments With HA Firewalls to meet business requirements or enhance performance
    • Configuring, setting up, and maintaining Cisco and FortiGate firewalls and switches for access to critical business applications
    • Configuring & Securing VLAN with FortiGate
    • Analyze, configure, and solve SDWAN networks with mixed Routing Platforms and protocols
    • Designing, configuring, and setting up a complex wireless network to support open or secured access
    • Managing assigned projects for all network and security infrastructure changes to the environment
    • Assist in aspects of network security as directed by management
    • Assisting with the design, implementation, and management of disaster recovery infrastructure, policies and procedures, and business continuity plans
    • Effectively build and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design
    • Provide remote troubleshooting support to resolve issues
    • Follow-through on all incident tickets assigned to you and their resolution
    • Communicating and problem-solving daily with teammates, clients, vendors, and other stakeholders, often in combination with travel
    • Effectively work with multi-functional teams to resolve large customer issues
    • Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction
    • SIP, SCCP, RTP and General VOIP communications
    • VPN/Firewall hardware installation, management, configuration, and troubleshooting in multi-platform environments

    What We Expect You To Have:

    • Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with 100s of servers and "5 9s" SLA (99.999%)
    • Must have experience and a high level of knowledge and expertise in Set-up, Configure, Maintain, Support the following systems or implementation concepts
    • Proven experience working on Fortinet FortiGate’s, Forti Switches Cisco Routers, Switches
    • Familiarity with PCI, SAS70, and SOX Compliances
    • Strong conceptual understanding & working experience of Static, dynamic routing methodology, such as BGP, OSPF, EIGRP, etc.
    • Strong understanding of Policy Based Routing, route aggregations, EtherChannel, etc
    • Strong understanding of various wan Technologies such as SD-WAN, MPLS, etc.
    • Experience with FortiGate Application Control, Anti-Virus, Web filter, DNS filter, etc.
    • Understanding of POTs, Q.SIG, PRI, and T1 interfaces
    • Bachelors or equivalent combination of education and experience
    • 5 years of progressive infrastructure technology management experience in a global organization with specific experience in high availability Datacentre environments
    • Cisco CCNA/CCNP, Fortinet NSE4/NSE5/NSE7, Microsoft MCP, MCSA, MCSE, MCSA, MCSE certification is a plus

    Data Engineer Gandhinagar ETS - Medallia

    Data Engineer

    Job Title : Data Engineer
    Department : ETS - Medallia
    Reports to : Team Leader
    Location : Gandhinagar

    We are hiring for One of our CEM Clients,the most reputed clients based at US and in association with Etech since 2012.

    What is the client software?

    The client product is a SaaS (Software as a Service) platform to help companies learn about their customers feedback about their products and services. This domain is called CEM (Customer Experience Management).

    Role Summary:

    Data Engineer’s are responsible for data modeling & mapping to help manage the ever-growing information needs of our clients.

    Responsibilities:

    •  Implement Client's Customer Success Platform for customers
    •  Understand customer data models and advise them on data discrepancies and gaps.
    •  Work with customers on data access and import that data into Client's platform.
    •  Use ETL tools and techniques to solve data problems

    Requirements:

    • Having experience with Talend ETL tool is preferred
    • Experience with any 1 of the 5 databases listed above (Postgres, MySQL, Oracle, MongoDB, MS SQL Server) are good for a technical screen
    • Experience with Salesforce (ie, Salesforce Objects and Data Model) and REST API's are nice to have
    • Familiarity with linux commands and navigating back-end AWS servers are nice to have

    Qualifications:

    • 3+ years of experience working with databases like Postgres, MySQL Oracle, MongoDB, etc.
    • Understanding of CRM applications like Salesforce.
    • Experience with REST APIs and related tools.
    • A good foundation in computer science fundamentals with particular expertise in data structures, algorithms, and design
    • Bachelor's Degree or higher in Computer Science, Electrical Engineering or a related field

    Speech & Text Analyst Gandhinagar Etech Insights (EI)

    Speech & Text Analyst

    Job Title : Speech & Text Analyst
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Create Speech Analytics language content for requested insights
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team
    • Make recommendations and define data strategies to solve critical business problems
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns
    • Accurate delivery of comprehensive analysis and reports
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders
    • Proactively identify and deliver actionable business insights based on indicators
    • Supports projects and initiatives within the department
    • Assists with routine and ADHOC requests
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • Experience leading small to medium-sized projects involving complex data sets and high variability.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage
    • Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
    • Knowledge of Access, SQL, other scripting languages will be a plus
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
    • Ability to effectively organize, prioritize, multi-task, and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    • Bachelors or equivalent combination of education and experience
    • 2+ years of knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center

    Business Analyst Gandhinagar ETS - Medallia

    Business Analyst

    Job Title : Business Analyst
    Department : ETS - Medallia
    Location : Gandhinagar

    We are hiring for one of the top most SaaS based reputed clients based at US which is associated with Etech.

    What is the client software?

    The client product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management).

    Job Description:

    As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    The Role:

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.

    Responsibilities:

    Product Implementation:

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions

    Client Management:

    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data

    Qualification Required:

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage

    Preferred Candidates:

    • Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate team work in remote setting will be preferred.

    Reporting Analyst Gandhinagar Data Analytics

    Reporting Analyst

    Job Title : Reporting Analyst
    Department : Data Analytics
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Generate and distribute reports in accurate and timely manner.
    • Develops MIS documentation to allow for smooth operations.
    • Provide recommendations to update current MIS to improve reporting efficiency and consistency.
    • Perform data analysis for generating reports.
    • Provide strong reporting and analytical information support to management team.
    • Generate both periodic and ad-hoc reports as needed.
    • Understand customer requirements and provide appropriate technical solutions.
    • Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
    • Provide customer support and assistance in issue troubleshooting and resolution
    • Maintain a comprehensive log and procedural documentation of all reports.
    • Identify, analyze, and interpret trends or patterns in complex data sets
    • Locate and define new process improvement opportunities

     What We Expect You To Have

    • Any graduate, BE (Comp.), MCA, BCA
    • 1-2 years of professional experience in Data analyst/ reporting role using Excel/ SQL Server. Able to interpret or write Macros, having understanding of BI tools (Power BI, MSBI)
    • Microsoft Technologies : MS Excel (version 2007 or above)
    • Database : Microsoft SQL Server (PL/ SQL)
    • Be Flexible in working hours which is a must.
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills
  • Quality Analyst Vadodara Etech Insights (EI)

    Quality Analyst

    Job Title : Quality Analyst
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

     What You’ll Be Doing:

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    •  Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    We Expect You To Have:

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage 
    • Computer proficiency in MS Office 
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters

    Director Quality Assurance Vadodara Etech Insights (EI)

    Director Quality Assurance

    Job Title : Director Quality Assurance
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

     If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

     Visit us: www.etechgs.com

     

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing:

    • Build a world-class quality assurance function designed to ensure the effortless customer experience is consistent and meeting our standards across all customer touchpoints.
    • Establish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standards.
    • Surface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plans
    • Create innovative ways to receive and track actionable customer feedback
    • Analyze customer promise among competitors and keep abreast of new initiatives across the industry that drive customer loyalty
    • Use speech and text analytics software to understand customer challenges, and calibration of quality monitoring results
    • Facilitate periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation process
    • Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around the reduction
    • Create and develop Quality Assurance team to meet evolving business needs and across various functions, including Voice, Chat, Email, and Social Media teams
    • Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

     

    We Expect You To Have:

    • Bachelor's Degree in applicable field (Process improvement or PMP certifications are a plus)
    • 10+ years of experience in a quality or experience-driven role, preferably in a multi-site/multi-channel contact center environment
    • 5+ years working directly with either data, text, or speech analytics tools used to identify and improve experience and process
    • While not specifically a 'data role,' you should be analytical with a strong grasp of using data to determine cause and effect relationships, with an ability to create project plans leveraging this data into actionable change
      • Proven success in managing, leading, and motivating others, with strong interpersonal skills and the ability to inspire and lead a team
      • Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
      • High level of proficiency with Micro Soft Word, powerpoint, and excel 
    • Position may require travel

     

    Server Admin Vadodara Etech Technology Solutions (ETS)

    Server Admin

    Job Title : Server Admin
    Department : Etech Technology Solutions (ETS)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    Qualification Required:

    • Bachelors or equivalent combination of education and relevant experience
    • 4-5 years’ experience in administering Windows 2008/2012/2016 Server and Active Directory

    We expect you to have:

    • Experience of handling vendors
    • Ability to create root cause analysis
    • Escalation management techniques
    • Antivirus Server installation\management
    • Installation\management FTP\SFTP, DHCP, Domain Controller, IIS, Site hosting, SSL certificate upload, WSUS server, Backup process
    • NAS server control management; storage quota, File screening, storage report
    • 365 Mail Administration; create AC, license management, DL, Security group, public group, shared calendar, message tracking
    • Linux mail server knowledge; postfix, dovecot
    • Demonstrated ability to interact with customers and external teams to gather critical project information

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Troubleshoots legacy Linux, Windows and ESX server and OS issues. Independently utilizes all available resources (knowledge bases, online resources, etc.) to ensure timely resolution of server issues
    • Develops operating procedures for system administration activities including system monitoring, performance tuning, backup/recovery, server architecture design and system maintenance
    • Follows operating procedures and utilizes established support tools for analysis and reporting requirements
    • Executes a planned program of virus updates, patch and service pack management, including testing, deployment staging, and documentation. Install, maintain and manage Windows SUS, HBSS, and other servers for automated updates
    • Actively participates in project planning to ensure timely and successful completion of projects assigned to Windows server team
    • Interfaces with Network Engineers, Storage Engineers, Database Administrators and Application Teams to optimize systems use and configuration.
    • Performs regular system maintenance, hardware and software upgrades, physical to virtual migrations and performance tuning.
    • Provides technical knowledge and recommendations to staff members as required
    • Provides server hardware capacity recommendations.
    • Provides installation support for new applications and software releases.
    • Provide on-call 24 x 7 support on a rotating basis

    IT Helpdesk Technician Vadodara Etech Technology Solutions (ETS)

    IT Helpdesk Technician

    Job Title : IT Helpdesk Technician
    Department : Etech Technology Solutions (ETS)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    Qualification Required:

    • At least a High school diploma or G.E.D.
    • Two or more years of technical training or equivalent experience
    • One or more years of technical or customer support experience
    • Experience with solving computer-related problems
    • Experience working with company escalation policy
    • Microsoft Office, A+, and Network+ certifications are beneficial, but not required

    We expect you to have:

    • Experience of networking fundamentals, mainly TCP/IP
    • Windows and Mac OS hardware/software experience
    • Microsoft Office knowledge, very knowledgeable with Excel in particular
    • Active Directory management experience a plus, but not required
    • Virtual Machine deployment and management
    • Wireless technologies and protocols know-how desirable
    • VPN technologies (IPsec and SSL)
    • Relevant technical certification is highly desirable
    • Internal Help Desk Technician to provide phone, chat, email, and direct IT support. Must be available some nights and weekends
    • Be a Team player
    • Flexible attitude, reliable
    • Network maps and document writing
    • Customer-friendly demeanour
    • Interpersonal skills for interacting with team members
    • Good Communications skills
    • Organization skills to balance and prioritize work
    • Analytical and problem-solving skills
    • Leadership skills to mentor and provide guidance to less experienced personnel
    • Ability to work in a team environment
    • Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects
    • Manage incidents and requests for a defined technology environment
    • Provide network-specific technical expertise for the support of security network system

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Troubleshooting all information technology issues, including software, hardware, and networking
    • Provision, deprovision, and audit access rights for all company resources
    • Assist in the management of Active Directory information, ensuring accuracy and regular updates
    • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
    • Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
    • Follows up with end-users to ensure that inquiries are resolved within established SLAs
    • Logs and tracks inquiries using a ticketing system while maintaining history records
    • Documents and maintains workflows utilized in successful issue resolution
    • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
    • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
    • May provide leadership and work guidance to less experienced personnel
    • Mainly Tier 1, partly Tier 2 Support Level
    • Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

    System Administrator Vadodara Etech Technology Solutions (ETS)

    System Administrator

    Job Title : System Administrator
    Department : Etech Technology Solutions (ETS)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    Qualification Required:

    • Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience

    We expect you to have:

    • Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
    • Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
    • Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
    • Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
    • Communicate and work well with peers across departments; and prioritize work
    • Language Skills - Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
    • Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
    • Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
    • Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge
    • Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
    • While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • User administration (setup and maintaining account) and Maintaining system
    • Verify that peripherals are working properly
    • Quickly arrange repair for hardware in occasion of hardware failure
    • Monitor system performance and create file systems
    • Install software and create a backup and recovery policy
    • Monitor network communication
    • Update system as soon as new version of OS and application software comes out
    • Implement the policies for the use of the computer system and network
    • Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
    • Create new users, resetting user passwords and lock/unlock user accounts
    • Monitor server security & special services etc.
    • DGSET, UPS, Telco systems and CCTV maintenance
    • Replaces defective or inadequate software packages and computer Hardware and other IT devices
    • Refers major hardware problems to service personnel for correction
    • Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
    • Provide technical support on call and on site as per customer requirement
    • Helpdesk Support to internal and external customer Inventory management

    Speech & Text Analyst Vadodara Etech Insights (EI)

    Speech & Text Analyst

    Job Title : Speech & Text Analyst
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Create Speech Analytics language content for requested insights
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team
    • Make recommendations and define data strategies to solve critical business problems
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns
    • Accurate delivery of comprehensive analysis and reports
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders
    • Proactively identify and deliver actionable business insights based on indicators
    • Supports projects and initiatives within the department
    • Assists with routine and ADHOC requests
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • Experience leading small to medium-sized projects involving complex data sets and high variability.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage
    • Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
    • Knowledge of Access, SQL, other scripting languages will be a plus
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
    • Ability to effectively organize, prioritize, multi-task, and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    • Bachelors or equivalent combination of education and experience
    • 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center

     

    CTI Administrator Vadodara Etech Technology Solutions (ETS)

    CTI Administrator

    Job Title : CTI Administrator
    Department : Etech Technology Solutions (ETS)
    Reports to : Director of I.T.
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

    Visit us: www.etechgs.com

     

    Qualification Required:

    • Bachelor's degree from four-year college or university preferred and at least 2 years’ experience in the field or a related area; or equivalent combination of education and experience. 
    • Avaya Certified Implementation Specialist or ACIS
    • Certification Partners Convergence Technologies Professional or CTP
    • Digium Certified Asterisk Professional or dCAP
    • CCNP Collaboration: Cisco Certified Network Professional Collaboration
    • Any certification by above mentioned CTI platforms

     

    We Expect You To Have:

    • Worked with the CTI Platforms like GrupoNGN Cloud COMM, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern, or Cisco UCCE.
    • Familiarity with the implementation of IP Telephony and Dialler applications
    • Knowledge of the building Campaigns, Queues, Call Control Scrips, and IVR into the Dialler system
    • Complex voice network design and numbering plans for multiple locations
    • Call center configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
    • Computer Telephony Integration (CTI)
    • Complex call center configurations
    • VoIP Trunking (SIP / H.323)
    • SQL, TURN/STUN Protocol, WebRTC
    • Windows Server Failover Cluster.
    • Call Accounting & Telephone Wiring
    • IVR/VRU, Experience with SIP, SBC's, VoIP, QOS, COS, VLAN, etc.
    • Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
    • Must have experience working in Multi-site and hybrid configurations of enterprise-level IP and TDM environments

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • CTI solution design, development, and maintenance
    • Integration of various CTI solutions to the Contact Centre architecture
    • Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega, etc.
    • Call Control Scripts development and enhancement
    • Administration of management tools
    • Creation and maintenance queries (SQL knowledge required)
    • Generation of historical and real-time database reports
    • Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing to solve call center related issues
    • Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center, and database integration with the CTI infrastructure.

    Customer Experience Specialist Vadodara Operations

    Customer Experience Specialist

    Job Title : Customer Experience Specialist
    Department : Operations
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

    Network Architect/Engineer (Level 3) Vadodara Etech Technology Solutions (ETS)

    Network Architect/Engineer (Level 3)

    Job Title : Network Architect/Engineer (Level 3)
    Department : Etech Technology Solutions (ETS)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Responsible for designing computer networks, including in-house computer LAN/WAN, the Internet, intranets, and other data communications systems. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end-user training and support where required
    • Analyze business requirements to develop technical network solutions and their framework
    • Designing, configuring, setting up, and maintaining complex Routing & switching environments With HA Firewalls to meet business requirements or enhance performance
    • Configuring, setting up, and maintaining Cisco and FortiGate firewalls and switches for access to critical business applications
    • Configuring & Securing VLAN with FortiGate
    • Analyze, configure, and solve SDWAN networks with mixed Routing Platforms and protocols
    • Designing, configuring, and setting up a complex wireless network to support open or secured access
    • Managing assigned projects for all network and security infrastructure changes to the environment
    • Assist in aspects of network security as directed by management
    • Assisting with the design, implementation, and management of disaster recovery infrastructure, policies and procedures, and business continuity plans
    • Effectively build and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design
    • Provide remote troubleshooting support to resolve issues
    • Follow-through on all incident tickets assigned to you and their resolution
    • Communicating and problem-solving daily with teammates, clients, vendors, and other stakeholders, often in combination with travel
    • Effectively work with multi-functional teams to resolve large customer issues
    • Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction
    • SIP, SCCP, RTP and General VOIP communications
    • VPN/Firewall hardware installation, management, configuration, and troubleshooting in multi-platform environments

    We Expect You To Have:

    • Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with 100s of servers and "5 9s" SLA (99.999%)
    • Must have experience and a high level of knowledge and expertise in Set-up, Configure, Maintain, Support the following systems or implementation concepts
    • Proven experience working on Fortinet FortiGate’s, Forti Switches Cisco Routers, Switches
    • Familiarity with PCI, SAS70, and SOX Compliances
    • Strong conceptual understanding & working experience of Static, dynamic routing methodology, such as BGP, OSPF, EIGRP, etc.
    • Strong understanding of Policy Based Routing, route aggregations, EtherChannel, etc
    • Strong understanding of various wan Technologies such as SD-WAN, MPLS, etc.
    • Experience with FortiGate Application Control, Anti-Virus, Web filter, DNS filter, etc.
    • Understanding of POTs, Q.SIG, PRI, and T1 interfaces
    • Bachelors or equivalent combination of education and experience
    • 5 years of progressive infrastructure technology management experience in a global organization with specific experience in high availability Datacentre environments
    • Cisco CCNA/CCNP, Fortinet NSE4/NSE5/NSE7, Microsoft MCP, MCSA, MCSE, MCSA, MCSE certification is a plus

    Trainer Vadodara Training & Development

    Trainer

    Job Title : Trainer
    Department : Training & Development
    Reports to : Assistant Training Leader
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

     If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     Visit us: www.etechgs.com

     Qualification Required:

    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development 

    We Expect You To Have:

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning  
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features, and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain an effective relationship with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
    • Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
    • Trainer must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
    • On occasion, Trainers write a curriculum for Etech or its clients. Often times they get to write about the best practice they created or discovered that could benefit other Trainers
    • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers
    • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits
    • trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
    • A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them
    • Leading a training class is about creating a fun, engaging environment in which learning can flourish