Network Administrator

Summary:

The Network Administrator’s role is to support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties And Responsibilities include the following. Other duties may be assigned.

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Maintain all network hardware and equipment, including routers, switches.
• Maintain servers, including e-mail, Active Directory, and FTP.
• Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
• Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
• Establishes and maintains network users, user environment, directories, and security.
• Monitor and test network performance and provide network performance statistics and reports.
• Perform on-site analyze, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
• Communicates with other departments to report and resolve software, hardware, and operations problems.
• Consults with department managers to develop system solutions consistent with organizational objectives.
• Researches and evaluates new technologies.
• Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
• Installs and tests software upgrades. Recommend, schedule, and perform network improvements, upgrades, and repairs
• Collects and analyzes network and memory utilization.
• Develops and implements disaster recovery procedures.
• Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Personal Attributes:

• Strong customer service orientation.
• Able to effectively prioritize tasks in a high-pressure environment.
• Highly self-motivated and directed, with keen attention to detail.
• Strong interpersonal, written, and oral communication skills.
• Proven analytical and problem-solving abilities.
• Experience working in team-orientated, collaborative environment.
• Able to conduct research into networking issues and products as required.

Knowledge and Experience :

• Extensive knowledge of commonly-used concepts, practices, and procedures in the Information Technology field.
• Proven experience working on Cisco Routers and Switches.
• Working technical knowledge of routing methodology, including but not limited to BGP, OSPF, and EIGRP.
• On call availability for escalated problems and ability to telecommute via VPN.
• Working technical knowledge of Point to Point, Frame Relay and MPLS concepts with practical application.
• VPN/Firewall hardware installation, management, configuration and troubleshooting in multi-platform environments.
• Extensive knowledge of TCP/UDP protocols, IP Subnetting, DNS, DHCP, SNMP, and VLAN’s.
• Knowledge of firewall technologies, best practices and configuration methods.
• Some Travel for the company (less than 5%)
• Minimum 2 years’ experience in managing Windows Enterprise Active Directory
• Minimum 2 years’ experience in managing Exchange Server or Microsoft 365
• Knowledge of Linux administration is a plus.
• Cisco CCNA/CCNP certification is a plus.

Education And/Or Experience:

Bachelor's degree from four-year College or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to top management, Team Leaders, and/or boards of directors.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations:

Valid driver’s license or other Government issued ID.
Cisco CCNA/CCNP certification (Preferred)
Microsoft MCSE (Preferred)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works inside environmental conditions. The noise level in the work environment is usually moderate.

Medical Administrative Specialist

Sales Representative-Reservations

Data Analyst

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

 Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

Data Analyst will help the team in driving critical business decisions by analyzing metrics and designing reports. He/She will be responsible to communicate these results to managers/clients and often provides suggestions based on their findings. 

The essential duties and responsibilities include the following and other duties may be assigned. 

• Prepare daily/weekly/monthly reports, presentations, and share with the Management team/clients. 
•  Writes and shares reports based on data compiled, tabulated and computed. 
• Develop their own conclusions from sound statistical analysis. 
• Recommend solutions to issues with the operational business units. 
• Be able to effectively communicate their findings to management, Clients, and stakeholders through various communication channels. 

What We Expect You To Have 

• Bachelor’s degree preferably in Math, Statistics or Engineering. 
• 1-5 years of relevant experience. 
•  Expert in Excel and Presentation of Data. 
•  Knowledge/experience in SQL (database technologies) would be an added advantage. 
•  Proven record of accuracy and attention to detail. 
•  Proficiency in Windows applications like Word is good to have. 
•  Attitude – Positive and go-getter. Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development. 
•  Excellent Command over the English Language and Data Analysis is a prerequisite. 
•  Ability to prioritize tasks and handle multiple tasks at the same time, and should have a Problem-Solving attitude. 
•  Should be prompt and capable of working independently under pressure. 

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in the workload).

Project Coordinator

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

 Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What We Expect You To Have:

• Excellent Communication Skills
• Presentation Skills
• Client Interaction experience would be an added advantage

 What You’ll Be Doing:

• Need to support 3-4 Customer Success Managers
• Helping in Coordination, Scheduling and Calendaring
• Maintain Project/program deliverables, Deadlines, delivery dates, milestones and tracking dashboard
• Work with Clients to make sure the latest information, such as dates and deliverables, are updated in the source of truth
• Be able to use a ticketing system such as JIRA
• Client facing experience would be an added advantage

VOIP Application Support Engineer

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

 Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

 If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• You will be responsible for providing technical support for all our software products. You will be making sure that our prospective and existing customers are getting the highest level of service possible as they deploy our technology. 
• You will also be responsible to productize and provide pre-sales support to our customers. You might be enlisted to assist in various projects such as software testing, systems administration, release management, infrastructure/process design, deployment, and documentation
• Communicate via web-based applications and phone to resolve customer issues
• Provide Remote Support via remote access software
• Improve the knowledge base and documentation of products to help customers
• Replicate customer environments to enable the replication and debugging of customer issues
• Help improve and streamline internal processes
• Verify bugs raised against products
• You demonstrate the ability to provide world-class customer service and put the customer's needs first
• You are able to communicate with local and global teams via verbal and written communication
• You demonstrate the ability to gather relevant information and diagnose issues effectively and efficiently
• You are able to solve problems and learn new technologies

What We Expect You To Have:

• Autonomous
• Curiosity, interest in emerging technologies, and a willingness to learn
• Experience as a support/test/network engineer or systems administrator
• Good interpersonal skills
• Excellent command of the English language (written and spoken)
• Adhere to process and culture, team player
• Knowledge of one or more foreign languages
• Proficient in Unix/Linux (Centos, RHEL, Ubuntu, Shell) and windows serve command-line.
• Working knowledge of networking concepts (TCP/IP, Routing, Switching, Firewalls, VOIP, Storage)
• Knowledge of any of the following technologies: AWS, SQL databases, Apache Tomcat, Web technologies, Java, intrusion detection systems, packet monitoring (Wireshark), Cloud Computing
• Experience in working with issue tracking software
• Must have an understanding of VOIP, Networking, SIP, codecs, sip trunking, OrecX integration exp. with Nice Incontact and with Variant and JSON 

Software Development Engineer

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

 Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

 If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing :

• As a software development engineer for AWS Marketplace, you will be responsible for setting up, maintaining, and evolving the cloud infrastructure of web applications. You are expected to understand the core AWS services and apply best practices regarding security and scalability.
• You will also be responsible to support and develop all CCaaS marketplace integrations. This role is a technical leadership role with cross-team impact. You will have a chance to influence platform direction, architecture decisions, and improve the way we work as a team. You should be somebody who enjoys working on complex system software, is customer-centric, and is passionate about building quality software as well as achieving operational excellence
• Understand the current application infrastructure and suggest changes to it. 
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Migrate our infrastructure with zero downtime to a highly available, scalable one. 
• Set up a monitoring stack.
• Define service capacity planning strategies.
• Implement the application’s CI/CD pipeline using the AWS CI/CD stack. 
• Write infrastructure as code using CloudFormation or similar

 What We Expect You To Have :

• Post-Grad Degree in Computer Science or equivalent.
• Strong knowledge of web services and protocols.
• Exposure to front-end engineering, and an in-depth knowledge of distributed systems architectures.
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design.
• Must have experience contributing to the architecture and design of new and current systems.
• Should have in-depth knowledge about the core AWS services, plus other industry-accepted integrations

IT Technical Lead

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

 If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Monitors status and performance of systems, applications, services, and related devices using monitoring tools and applications available
• Tools may be used to identify and/or resolve problems and to collect performance data for further analysis
• Identifies, analyzes, and resolves/troubleshoots administrative application problems. Escalates as necessary to ensure resolution
• Provides technical support as necessary to resolve problems
• Documents abnormalities in logs and/or initiate trouble calls/tickets to the appropriate parties as necessary
• Monitors the status and performance of scheduled production jobs and provides support where necessary for peripheral activities such as managing removable media, output, and scanning forms
• Installs, tests, implements, monitors and maintains all related software products Rack-mounts servers and installs server hardware such as CPU, memory, internal and external disks, and related peripherals such as small printers
• Installs and configures MICROSOFT operating systems
• Installs, tests, documents, and maintains systems and network hardware, including firmware upgrades
• Installs, tests, and maintains all software products
• Assists with backup and recovery procedures.
• Assists with application activities.
• Assists with network management
• Monitors the status and performance of scheduled production hours
• Monitors the performance of systems and the network
• Identifies, analyzes, and resolves/troubleshoots job scheduling problems. Executes documented escalation procedures when necessary
• Assists with design, development, testing, and documentation and routines as needed for enhancing monitoring and for integrating servers and services 
• Responsible for acquisition of 3rd party software
• Contacts users on any production problems that would interfere with the normal use of the system
• Updates production documentation that accurately reflects any changes to the application and/or processing
• Assists when problems occur with applications and hardware
• To supervise the Dialer Monitor, Desktop Support, and System Administrator 

We Expect You To Have:

• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

Director Quality Assurance

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

 Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

 If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

 Visit us: www.etechgs.com

 What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Build a world-class quality assurance function designed to ensure the effortless customer experience is consistent and meeting our standards across all customer touchpoints.
• Establish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standards.
• Surface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plans
• Create innovative ways to receive and track actionable customer feedback
• Analyze customer promise among competitors and keep abreast of new initiatives across the industry that drive customer loyalty
• Use speech and text analytics software to understand customer challenges, and calibration of quality monitoring results
• Facilitate periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation process
• Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around the reduction
• Create and develop Quality Assurance team to meet evolving business needs and across various functions, including Voice, Chat, Email, and Social Media teams
• Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Asp.Net MVC Developer

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

 If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com 

 What Will You Bring:

• Bachelors or equivalent combination of education and experience
• 3+ years of professional experience in Asp.net MVC with c# web-based application with SQL Server 2008/2012 backend

We Expect You To Have:

• Must have experience building web applications using MVC, Angular, and Entity Framework
• Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX
• Must have experience developing web services
• Should be able to design and develop databases for large applications
• Front-End development experience with UI frameworks like Bootstrap
• Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
• C#.net
• MVC
• Entity Framework
• HTML, CSS, Javascript, J query, Bootstrap
• SQL Server
• RESTful APIs
• Angular.Js (Good to have)
• Dotnet Core (Good to have)
• Flexible to work in a US/Nightshift

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging 
• Perform necessary unit testing of modules assigned to him/her with adequate quality standards
• Proactively follow up with customers regarding outstanding issues
• Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services. Coordinate project and delivery schedules to ensure that SLA is met
• Responsible for on-time task tracker entries per task assigned and daily log entries
• Represent the company in a positive and professional manner. Participate actively in company events
• Proactive reporting to Supervisor about project updates
• Protectively approach supervisors during free time to enhance his skills or upgrade existing features of any products/projects

Senior Analyst Data Visualization

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

 Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

 Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Bring:

• Advanced knowledge of Tableau Desktop or similar data visualization tool
• Ability to assist users with complex capabilities and resolve inquiries 
• 3+ Years of analytics in a business environment
• Demonstrate your expertise in writing and validating complex SQL queries
• Demonstrate experience teaching or explaining technical results or concepts to less technical audiences
• Familiarity with basic design concepts & common dashboard development pattern
• Proven ability to execute on projects quickly get things done mentality
• Unabashed question asker; willing to learn anything needed to get things done
• Familiar with compiling data from disparate sources using ETL tools
• Understanding of data extraction mechanisms and data warehousing concepts
• Good SQL skills and hands-on exposure to tools like Alteryx, Tableau, Power BI, Qliksense, QlikView, etc., will be an add-on
• Ability to use scripting languages to leverage Data Visualization software’s APIs (JavaScript API, Data Extract API, REST API)
• Basic knowledge and experience with Python
• Impeccable oral and written communication skills
• Flexibility to work during US hours of Operation
• Exceptional problem solving and analytical skills
• Out the box thinker, self-directed and committed to ongoing education
• Willingness to demonstrate leadership skills
• Excellent data visualization skills
• Ability to manage multiple projects at one time
• Ability to work both independently and in a collaborative environment
• Excellent communication skills

What You’ll Be Doing:

• Building Analysis Services reporting models.
• Developing visual reports, dashboards, and KPI scorecards using the BI tool.
• Connecting to data sources, importing data, and transforming data for Business Intelligence.
• Excellent in analytical thinking for translating data into informative visuals and reports.
• Assist users with complex scenarios in Data visualization, guiding them on how to resolve their questions
• Partner with our Director of Reporting and manage projects as assigned
• Partner with stakeholders to help guide and understand their analytical thought process
• Develop robust data visualization products that clearly communicate ideas
• Work with engineers and other analysts to maintain the consistency and reliability of the data warehouse
• Boil technical findings down into business recommendations
• Work with product managers, engineers, designers, and other analysts to drive business results
• Involved in developing and executing training initiatives for end-users
• Process ad-hoc data and reporting requests/enhancements, including maintenance of existing reports and dashboards
• Work with business partners to gather and develop analytics/reporting requirements and enable data visualizations and workbooks. This work can involve understanding data requirements, creation/modification of database views

As our Senior Analyst of Data Visualization, You Will Own: 

• Metric Design- Are the metrics a good representation of our business model?
• Completion-Are all major topics and areas of the business covered by the suite of dashboards?
• Accuracy-Are the chose metrics calculated accurately? 
• Reliability-Are our dashboards up to date and compliant?
• Organization-Can end users find the canonical answer about any arbitrary high-level topic?
• Distribution-Ensure dashboards are delivered timely to stakeholders
• Usability-Do end-users know how to properly use dashboards?
• Beauty-Are the dashboards a joy to look at AND use?

Project Lead | Data Visualization

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

 Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

 Visit us: www.etechgs.com 

 What We Offer:

• Transportation Allowance
• Canteen Subsidy
• Night Shift Allowance as Per Process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Campaign Incentives
• Work-Life Balance Committee Initiatives
• Rewards & Recognition Ceremonies
• Opportunities for Advancement

 What You Will Bring:

• Bachelor’s/Master Degree or 3-6 years of relevant related experience
• 3 or More Years Team Leadership in the Project Management field
• Experience performing operations with budgetary oversight is a plus
• 3+ Years of Cognos Analytics Experience, DB & SQL Experience, SAP Crystal Dashboard Design or Crystal Presentation Design
• 3+ years managing application data models
• Specialized skillsets in Information Computations design, computer and information sciences, graphic design, basic statistics, and data
• Visualization, Media Arts and Sciences or equivalent of 3-6 years of relevant experience
• Knowledge of graphics and visualization tools such as Adobe CS 5 Suite including Illustrator, Photoshop, InDesign, and Flash, Tableau, etc
• Experience with data analysis and data visualization tools such as SAS, Excel, SPSS, MatLab/R
• Ability to take complex information and/or large data sets and translate them for use in graphic or interactive visualizations for the web and/or other media
• Familiarity with current web standards-based HTML, CSS, and interactive tools such as JQuery, and other Javascript-based code libraries
• Experience in developing different types of visualization products
• Ability to collaborate with multiple diverse groups across teams
• Ability to lead and work on multiple projects at one time
• Strong interpersonal and collaboration skills
• Strong oral and written communication skills
• Exceptional analytical and problem-solving skills

 What You Will Do:

• Collaborate with a team of monitoring, evaluating, learning and knowledge management staff, program staff, web developers, and technical subject matter experts to solve problems and convey key messages using data visualization approaches, techniques, and methods
• Develop intuitive and attractive static and interactive data visualizations using routine program monitoring data for websites, annual/quarterly/monthly reports, presentations to stakeholders
• Interpret and produce unique data visualizations for a variety of implementation research products, including reports, briefs, presentations, and peer-reviewed journal articles
• Distill quantitative and qualitative data to communicate compelling stories to diverse audiences
• Establish data visualization standards and explore new, cutting-edge tools to periodically raise those standards
• Communicate results through presentations, reports, tools, and data visualizations for clients, internal staff, scientific journals, and other publications
• Build capacity of MCSP staff in data visualization
• Collaborate with teams in proposal writing and new program development
• General management of a group of technical, engineering, and/or visualization analysts
• Identify and assign priorities to complete projects
• Perform day to day management of overall team support operations, possibly involving multiple projects or groups
• Maintains close contact with customer representatives to identify and respond to customer requests
• Submit and maintain status reports in order to show progress and problems to our Customers and company stakeholders
• Provide consultation on the development of metrics, identifying attributes, and specifying data sources
• Recommend metrics for forecasting predictive results
• Identify metrics for causative analysis
• Conduct process reviews and identify potential process improvements
• Perform statistical analysis
• Ensure potential sources of difficulty are communicated accordingly
• Plan, manage, coordinate, and directs the activities of multiple functional areas through a program
• Organize, direct and coordinate the planning and production of all project support activities
• Demonstrate technical knowledge of visualization functional areas and programmatic knowledge

Data Visualization Specialist

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

 If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com 

What We Offer:

• Transportation Allowance
• Canteen Subsidy
• Night Shift Allowance as Per Process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Campaign Incentives
• Work-Life Balance Committee Initiatives
• Rewards & Recognition Ceremonies
• Opportunities for Advancement

What You’ll Bring:

• Specialized skillsets in Information Computations design, computer and information sciences, graphic design, basic statistics, and data
• Visualization, Media Arts and Sciences or equivalent of 3-6 years of relevant experience
• Knowledge of graphics and visualization tools such as Adobe CS 5 Suite including Illustrator, Photoshop, InDesign and Flash, Tableau, etc.
• Experience with data analysis and data visualization tools such as SAS, Excel, SPSS, MatLab/R
• Ability to take complex information and/or large data sets and translate them for use in graphic or interactive visualizations for the web and/or other media
• Familiarity with current web standards-based HTML, CSS, and interactive tools such as JQuery or other Javascript-based code libraries
• Experience in developing different types of visualization products
• Ability to collaborate with multiple diverse groups across teams
• Ability to work on multiple projects at one time
• Strong interpersonal and collaboration skills
• Strong oral and written communication skills
• Exceptional analytical and problem-solving skills

What You Will Do:

• Collaborate with a team of monitoring, evaluating, learning and knowledge management staff, program staff, web developers, and technical subject matter experts to solve problems and convey key messages using data visualization approaches, techniques, and methods
• Develop intuitive and attractive static and interactive data visualizations using routine program monitoring data for websites, annual/quarterly/monthly reports, presentations to stakeholders
• Interpret and produce unique data visualizations for a variety of implementation research products, including reports, briefs, presentations, and peer-reviewed journal articles
• Distill quantitative and qualitative data to communicate compelling stories to diverse audiences
• Establish data visualization standards and explore new, cutting-edge tools to periodically raise those standards
• Communicate results through presentations, reports, tools, and data visualizations for clients, internal staff, scientific journals, and other publications
• Build capacity of MCSP staff in data visualization
• Collaborate with teams in proposal writing and new program development

Server Admin

IT Helpdesk Technician

Real Time Analyst

CTI Administrator

Data Analyst

Social Media Marketing Specialist

Journey Analytics

Summary

The Data Intelligence Solutions team implements and manages Text Analytics, Speech Analytics, CX Journey and the Social platforms for leading global companies across retail, financial services, hospitality, high-tech, and other industries, including the public sector. As a member of the team, you will work with senior decision-makers at admired brands on a mission-critical task — helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, and build a new industry.

The Role

As a Data Engineer, you will lead the ingestion of massive data volumes into Clients platform using SQL, integrating it with downstream customer and third-party systems. You will work closely with a CX Journeys Expert to translate business needs and product capabilities into successful integrations. This role is an integral part of the CX Journeys organization. You will become an expert of Client platform and integration capabilities, influencing the Client product roadmap with your advocacy for customer’s needs.

Responsibilities:

• Architect, implement and deploy new data models and data processes in production.
• Perform data analysis to generate business insights.
• Interface with Engineers and Product Managers to understand product goals and data needs.
• Build data expertise and own data quality for allocated areas of ownership.
• Support critical data processes running in production.
• Collaborate with customers in assembling large, complex data sets that meet functional business requirements.

Minimum Qualifications

• BA/BS degree in Computer Science or related technical discipline.
• Programming knowledge in Python or R.
• Knowledge of SQL
• Knowledge of database systems
• Experience with scripting common DBA recurring tasks.

Preferred Qualifications

• 5+ years of experience with SQL environments and integration products.
• Strong proficiency in SQL with experience building ETL jobs in large scale data environments.
• Experience with Linux
• Experience with JavaScript and JSON
• Strong data analysis and visualization skills with experience building dashboards in (Tableau or other data visualization tools).
• A self starter with the ability to deal with ambiguity, connect dots and adapt to a fast changing environment.
• Ability to work both independently and in a tight knit team.
• Experience using Google Cloud Platform.

Strategy Analytics Analyst

Overview

You will work with senior decision-makers at admired brands on a mission-critical task—helping companies improve in the eyes of their ultimate judges: customers.

You'll tackle real business problems by analyzing operational, customer, and financial data, alongside some of the world's largest customer feedback datasets. This role will position you for many career growth options at the intersection of customer experience, management consulting, and data science.

Responsibilities:

• You'll work with one of our Managers or Senior Managers to uncover actionable and commercially focused insights. You'll then deliver recommendations to senior decision-makers at our clients. Each of your projects will also have a Partner who will help provide new perspectives and direction for your project team.
• You'll analyze operational, customer, and financial data, alongside some of the world's largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
• You'll pull and integrate data from disparate sources, writing code to clean the data in preparation for modeling.
• You'll build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions.
• You'll use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations

Qualification Required:

• BA/BS Degree/ MA/MS Degree (continued straight from Undergraduate)
• Flexible working in US shift
• Demonstrated expertise with regression-based data analysis and quantitative research methodologies
• Knowledge of statistical software packages (e.g., R)
• Excellent problem solving and analytical skills
• Excellent communication skills (written and in slides). Ability to formulate hypotheses, search for patterns, and find the story in the data
• Quick learner/creative thinker/self-starter
• Passion for problem resolution

Trainer

AWS Admin

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

Visit us: www.etechgs.com

Qualification Required:

• Bachelors or equivalent combination of education and experience
• 2– 4 years’ experience in a similar role

We Expect You To Have:

• Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
• Exposure to Database management using MS SQL Server, MySQL, Redis
• Hands-on OS experience: Windows Server, Linux, etc.
• assessing the stability, security, and scalability of installed Windows & Linux Servers
• IIS, Apache & Nginx - site configuration, SSL provisioning and installation, troubleshooting.
• Strong working knowledge on Site Hosting and SSL certificate process
• Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
• Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)

 What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Performs system administration, including system security, software update management, and database maintenance.
• Experience provisioning, operating and maintaining systems running on AWS
• Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
• Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
• Install, configure, and secure servers in a virtual environment
• Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
• Analyze system logs and identify potential issues with the computer system

Full Stack Developer (.Net)

Network Architect/Engineer (Level 3)

Spanish Language Expert

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

Qualification Required:

• Graduate or equivalent with proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
• Spanish language certification will be an added advantage

We expect you to have:

• Good oral & written Spanish/English skills
• Exceptional listening and analytical skills, Strong interpersonal communication skills
• Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers.
• Ability to work independently & able to exercise strict confidentiality
• Excellent attention to detail
• Ability to exercise strict confidentiality in all matters

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Work closely with QA Leads as well as Operations/Client contacts to provide feedback on opportunity areas, make recommendations on areas that may need new, ongoing or remedial training. In addition, capture VOC (voice of the customer) and provide BI (Business Intelligence) inputs and includes reviewing and completing quality audits for assigned campaigns (clients)
• Completes quality audits in accordance with current campaign guidelines. Uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
• Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
• Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
• Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
• Assists with routine and ad hoc requests. Supports projects and initiatives within the department

Portuguese Language Expert

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

Qualification Required:

• Graduate or equivalent with proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
• C1 Level Portuguese language certification will be an added advantage

We expect you to have:

• Good oral & written Portuguese/English skills
• Exceptional listening and analytical skills, Strong interpersonal communication skills
• Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers. Ability to work independently & able to exercise strict confidentiality
• Excellent attention to detail
• Ability to exercise strict confidentiality in all matters

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Work closely with QA Leads as well as Operations/Client contacts to provide feedback on opportunity areas, make recommendations on areas that may need new, ongoing or remedial training. In addition, capture VOC (voice of the customer) and provide BI (Business Intelligence) inputs and includes reviewing and completing quality audits for assigned campaigns (clients)
• Completes quality audits in accordance with current campaign guidelines. Uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
• Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
• Provides necessary feedback to operations or clients to ensure critical compliance and behaviour issues are reported or escalated, including unethical actions
• Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
• Assists with routine and ad hoc requests. Supports projects and initiatives within the department

WFM Analyst

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer, and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others, apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members who will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

Visit us: www.etechgs.com

Qualification Required:

• Graduate or equivalent with proficiency in MS Office - Outlook, Word, Excel, and PowerPoint

We Expect You To Have:

• Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers.
• Ability to work independently & able to exercise strict confidentiality

 What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• To analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
• Responsible for developing long term, short term, and interval level forecasts as well as capacity plans for multiple contact types based on client input and historical data using spreadsheet templates, statistical modeling software, and other tools.
• Ensure all required WFA data is tracked and trended on a continuous basis. 
• Interface with Account Leaders/Director-Operations as needed for escalation of service impacting issues. 
• Coordinates with the Director of Operations to interface with the client and handle account management issues.
• To work with Operations to develop processes for vacation and other schedule exceptions that maintains the employee needs/Client requirements balance.
• Provide staffing requirements, hiring plans, and training plans to the management for multiple accounts, which are complex in nature
• Explanation of crucial business metrics and their importance to the leaders like - Non-Conformance, Schedule Adherence, etc.
• Responsible for monitoring schedule adherence variance, daily traffic volumes, headcount analysis, real-time performance
• Daily MIS Reporting to the management, preparing critical reports such as QBR (Quarterly Business Review), Weekly Client Review, Queue Summary report, Attrition report, Process team Alignment report, Contest reports, process-based performance pay (PBPP) for the process.
• Maintain the historical volume's file to ensure data integrity and up to date parameter
• Generating process performance report on a Daily/weekly/monthly basis to display the performance charts to the internal (operations) & external clients.
• Publishing the All Hourly / Half Hourly & EOD reports.
• Real-Time Aux (Working / Non-Working) & Service Level Management as per the business requirement.
• Launching the downtime in real-time and sharing the Lost Agent Minute Tracker with Higher Management & clients. Monitoring programs for Real-Time Adherence, Schedule Adherence, WorkForce Management Functions.

Python Developer

Data Engineer

We are hiring for One of our CEM Clients,the most reputed clients based at US and in association with Etech since 2012.

What is the client software?

The client product is a SaaS (Software as a Service) platform to help companies learn about their customers feedback about their products and services. This domain is called CEM (Customer Experience Management).

Role Summary:

Data Engineer’s are responsible for data modeling & mapping to help manage the ever-growing information needs of our clients.

Responsibilities:

•  Implement Client's Customer Success Platform for customers
•  Understand customer data models and advise them on data discrepancies and gaps.
•  Work with customers on data access and import that data into Client's platform.
•  Use ETL tools and techniques to solve data problems

Requirements:

• Having experience with Talend ETL tool is preferred
• Experience with any 1 of the 5 databases listed above (Postgres, MySQL, Oracle, MongoDB, MS SQL Server) are good for a technical screen
• Experience with Salesforce (ie, Salesforce Objects and Data Model) and REST API's are nice to have
• Familiarity with linux commands and navigating back-end AWS servers are nice to have

Qualifications:

• 3+ years of experience working with databases like Postgres, MySQL Oracle, MongoDB, etc.
• Understanding of CRM applications like Salesforce.
• Experience with REST APIs and related tools.
• A good foundation in computer science fundamentals with particular expertise in data structures, algorithms, and design
• Bachelor's Degree or higher in Computer Science, Electrical Engineering or a related field

Speech & Text Analyst

Business Analyst

Business Development Manager

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

Visit us: www.etechgs.com

Qualification Required:

• Bachelor's degree or an equivalent combination of education and work experience 
• 3-5 years of business development experience into domestic and /or international markets into Software, IT, or SAAS based products and /or services

We expect you to have:

• Proven working experience as a business development manager and sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g., Zoho, MailChimp, HubSpot, Salesforce)
• Proficiency in English and Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• Exposure to international sales around call center services is an added advantage
• Flexibility to work in a 24*7 environment 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Follow up on potential business opportunities with sales calls, lead generation and qualifying calls, and supportive research
• Creates business opportunities through research, networking, leveraging existing relationships, and attendance at events such as trade shows
• Prepares and maintains action plans and other administrative documentation to enable accountability and ensure goals are being reached
• Works with the Program Implementation Department to smoothly transition the new business to them for implementation and remains available for engagement as the P.I. Department or the new contract representative(s) request
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails
•  Cold calling to arrange meetings with potential customers to prospect for new business
• Advising on forthcoming product developments and discussing special promotions
• Negotiating the terms of an agreement and closing sales
• Responding to incoming email and phone inquiries
• Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
• Reviewing your own sales performance, aiming to meet or exceed targets
• Making accurate, rapid cost calculations and providing customers with quotations. Gaining a clear understanding of customers' businesses and requirements
• Attending team meeting and sharing best practice with colleagues
• Negotiating on price, costs, delivery, and specifications with buyers and managers/ Negotiate the terms of an agreement and close sales
• Acting as a contact between a company and its existing and potential markets
• Relationship building; researching the market and related products; presenting the product or service in a structured professional way face to face
• Visit potential customers for new business
• Represent the global Etech organization at trade exhibitions, events, and demonstrations
• Identify new markets and business opportunities
• Review your own sales performance
• Needs to work on RFP and RFI for International Clients

Cyber Security Auditor