For USA send your resume : recruiting@etechtexas.com
    Title
    Location
    Job Function
  • Customer Service Agent Nacogdoches Operations

    Customer Service Agent

    Job Title : Customer Service Agent
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Nacogdoches

    Summary:

    A Telephone Customer Service Agent assists customers with insurance claims and owns the files from open to close; handles both inbound and outbound calls, as well as email correspondence; performs functions that assist with processing loss draft claims, including releasing draws, ordering inspections, filing claims and providing exceptional customer service.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. The below requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Duties And Responsibilities

    Include the following. Other duties may also be assigned.

    • Take inbound or make outbound calls to customers with the objective of discussing insurance loss draft claims & entering data into computer-based systems.
    • Demonstrate excellent interpersonal, organizational, and telephone etiquette skills, along with strong detail orientation and analytical skills.
    • Handle all issues with diplomacy, tact, and respect, especially in escalated situations.
    • Provide quality service to clients through thorough knowledge of products and services.
    • Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles.
    • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
    • Build strong relationships with Team Leader, team members, client contacts, & customers.
    • Perform loan checks and review loan history to ensure payments are current and do not hold any stop codes, discrepancies, or delinquencies prior to release of funds.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Effectively use research skills to locate information in order to clearly respond to leader or customer requests.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliancy guidelines and regulations regarding Customer Proprietary Network
    • Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.
    • Demonstrate reliability and ability to adhere to scheduled daily events, including: work time, breaks, & lunch.

    Knowledge of

    Basic Computer operations including keyboarding, proper grammar and syntax, basic mathematics and ability to calculate percentages, & company policies and procedures as outlined in the Employee handbook.

    Ability to

    Follow directions, multitask, type 40 WPM, operate 10-key calculator by touch, communicate information to customers, proactively seek creative solutions, enter information into computer program, deescalate irate callers, and effectively communicate via both written and verbal form.

    Education and/or Experience

    High school diploma or general education degree (GED); Prefer 1-2 years related high-level data entry, inbound/outbound or other related call center, insurance claims, banking experience or training or equivalent combination of education and experience. Banking experience highly preferred.

    Language Skills

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.

    Reasoning Ability

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Certificates, Licenses, Registrations

    Valid drivers’ license or other Government issued photo ID.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit, frequently required to use their hands to handle or control electronic devices; and required to talk, hear, and respond. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

    Customer Service Representative Nacogdoches Operations

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Location : Nacogdoches

    Summary:

    We're hiring Customer Service Specialists for our contact center operations in Nacogdoches. Etech is a contact center company and our people are the backbone of our business. The Customer Service Specialist is responsible for ensuring efficient, high-quality service to both internal and external customers by providing timely responses to customer issues via call, e-mail or chat.

    Agents must be flexible and have availability throughout the entire shift. Actual shifts will be assigned via client’s workforce management team during nesting.

    As a Customer Service Specialist, you’ll:

    • Handles customer service inbound and outbound telephone calls
    • Must meet daily performance metric requirements which include talk time, average handle time, login adherence and quality guidelines for all calls
    • Works with customers on a daily basis to sustain and improve business relationships
    • Supports customer growth by asking for the business with every inbound call
    • Assists in managing customer retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met
    • Participates in outbound calling campaigns to retain existing customers and regain lost customers

    Requirements:

    Bring it. You're qualified if you:

    • Must have HS Diploma/GED
    • Must have customer service experience (1 yr for CS team)
    • Prefer insurance experience including sales, adjusting, customer service and/or office staff in insurance agency
    • Agents must be flexible and have availability throughout the entire shift. Actual shifts will be assigned via clients workforce management team during nesting
    • Prefer 6 months experience in call center
    • Must be able to multi-task utilizing multiple online systems at one time
    • Must be very confident
    • Ability to work in an environment that changes rapidly
    • Must pass background check with no felonies and no financial charges
    • Background Checks. Contractor shall perform pre-employment and post-employment background checks covering criminal activity for the previous five years on all resources prior to presenting them to the client for consideration. Contractor warrants that all resources provided hereunder shall have passed such background checks, and shall not have been convicted of any felony or any financial crime during placement or for the five years prior to placement with the client. Contractor shall notify the client immediately in writing of any criminal or negative credit activity of its resources discovered during the performance of its obligations under this Agreement.

    Would you like to apply for this job?

    Online Chat Representative Nacogdoches Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Nacogdoches
    Job Type : Full-Time

    Summary :

    We're hiring online chat representatives for our contact center operations in Nacogdoches, Texas. When customers visit our clients' websites and need help, our representatives engage via chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

    As an Etech Online Chat Representative, you will:

    • Help customers using chat technology
    • Help customers with a consultative approach and engage in solving their concerns. Customers chat with us to get the proper resolution to the concerns they have, related to the services and products of our clients. We’re here to help.
    • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both!
    • Stick to your schedule, show up for work on time, and get involved with our company's culture and activities. The more you invest in your career here, the more we can give back to you.

    When you join Etech, we will:

    • Start you off with an hourly pay, well above the minimum wage
    • Give you ways to earn more every single month through commissions, bonuses, and incentives
    • Instantly make you part of our growing family of diverse people focused on making excellent customer experiences
    • Show you a clear career path and provide the tools you need to earn more responsibilities and promotions
    • Offer you the perks and benefits you'd expect, plus some surprise perks you'll appreciate
    • Make work comfortable and fun with jeans and t-shirt dress code along with plenty of fun events and activities
    • Tenure Raises
    • Weekend and overnight differential pay
    • Health, dental, vision insurance
    • Tuition and childcare reimbursement
    • 401K Plans

    Requirements

    Bring it. You're qualified if you:

    • Are at least 18 years old
    • Typing speed 40 wpm
    • Have a high school diploma or equivalent required
    • Have excellent verbal, written, listening skills and know your way around a keyboard
    • Love to help people
    • Are ready to be part of a team and contribute to Etech's success
    • Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time
    • Are a go-getter with excellent research and customer service problem-solving skills
    • Excellent with Word, Excel, and Window
    • Can pass a criminal background check and a drug screen

    Salary

    • Paid training at $11/hr
    • Shift pays $11.50/hr, $12.50 on weekends or overnight, and $13.50 for weekend and overnight

    Would you like to apply for this job?

  • Online Chat Representative Dallas Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Pay Grade : $13.50/Training and $14.00/Production
    Location : Dallas
    Job Type : Full-Time

    Summary :

    We're hiring online chat representatives for our contact center operations in Dallas, Texas. When customers visit our clients' websites and need help, our representatives engage via chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

    As an Etech Online Chat Representative, you will:

    • Help customers using chat technology
    • Help customers with a consultative approach and engage in solving their concerns. Customers chat with us to get the proper resolution to the concerns they have, related to the services and products of our clients. We’re here to help.
    • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both!
    • Stick to your schedule, show up for work on time, and get involved with our company's culture and activities. The more you invest in your career here, the more we can give back to you.

    When you join Etech, we will:

    • Start you off with an hourly pay, well above the minimum wage
    • Give you ways to earn more every single month through commissions, bonuses, and incentives
    • Instantly make you part of our growing family of diverse people focused on making excellent customer experiences
    • Show you a clear career path and provide the tools you need to earn more responsibilities and promotions
    • Offer you the perks and benefits you'd expect, plus some surprise perks you'll appreciate
    • Make work comfortable and fun with jeans and t-shirt dress code along with plenty of fun events and activities
    • Tenure Raises
    • Weekend and overnight differential pay
    • Health, dental, vision insurance
    • Tuition and childcare reimbursement
    • 401K Plans

    Requirements

    Bring it. You're qualified if you:

    • Are at least 18 years old
    • Typing speed 45 wpm
    • Have a high school diploma or equivalent required
    • Have excellent verbal, written, listening skills and know your way around a keyboard
    • Love to help people
    • Are ready to be part of a team and contribute to Etech's success
    • Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time
    • Are a go-getter with excellent research and customer service problem-solving skills
    • Excellent with Word, Excel, and Window
    • Can pass a criminal background check and a drug screen

    Salary

    • Shift pays $13/hr and $12/hr for training, $15 on weekends or overnight, and $16 for weekend and overnight

    Would you like to apply for this job?

  • Customer Service Agent Rusk Operations

    Customer Service Agent

    Job Title : Customer Service Agent
    Department : Operations
    Reports to : Sales Coach
    Location : Rusk

    Summary:

    A Customer Service Rep uses tools on the computer to assess a dig site to determine if an area is safe for an excavator to dig without cutting cable or fiber optic lines, and maintains details records for the tickets.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Duties And Responsibilities include the following. Other duties may be assigned.

    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into the computer database system.
    • Build strong relationships with team leaders and team members.
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Act as a role model at all times adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and Company policy regarding slamming, cramming, and falsification of sales.

    Knowledge of:

    Basic Computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Employee handbook.

    Ability to:

    Follow directions, enter information into a computer program, and learn new products and services to help determine if a ticket can be suppressed safely or not and read a map. Needs to be very detail-oriented and capable of piecing together information from several different applications at one time to match up to make a decision.

    Education And/Or Experience:

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills:

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Mathematical Skills:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations:

    Valid drivers’ license or other Government-issued photo ID.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

    Online Chat Representative Rusk Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Rusk
    Job Type : Full-Time

    Summary :

    We’re hiring online chat representatives for our contact center operations in Rusk, Texas. When customers visit our clients’ websites and need help, our representatives engage via chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

    As an Etech Online Chat Representative, you will:

    • Help customers using chat technology
    • Help customers with a consultative approach and engage in solving their concerns. Customers chat with us to get the proper resolution to the concerns they have, related to the services and products of our clients. We’re here to help.
    • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both!
    • Stick to your schedule, show up for work on time, and get involved with our company's culture and activities. The more you invest in your career here, the more we can give back to you.

    When you join Etech, we will:

    • Start you off with an hourly pay, well above the minimum wage
    • Give you ways to earn more every single month through commissions, bonuses, and incentives
    • Instantly make you part of our growing family of diverse people focused on making excellent customer experiences
    • Show you a clear career path and provide the tools you need to earn more responsibilities and promotions
    • Offer you the perks and benefits you'd expect, plus some surprise perks you'll appreciate
    • Make work comfortable and fun with jeans and t-shirt dress code along with plenty of fun events and activities
    • Tenure Raises
    • Weekend and overnight differential pay
    • Health, dental, vision insurance
    • Tuition and childcare reimbursement
    • 401K Plans

    Requirements

    Bring it. You're qualified if you:

    • Are at least 18 years old
    • Typing speed 42wpm
    • Have a high school diploma or equivalent required
    • Have excellent verbal, written, listening skills and know your way around a keyboard
    • Love to help people
    • Are ready to be part of a team and contribute to Etech's success
    • Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time
    • Are a go-getter with excellent research and customer service problem-solving skills
    • Excellent with Word, Excel, and Window
    • Can pass a criminal background check and a drug screen

    Salary

    • Paid training at $11/hr
    • Shift pays $11.50/hr, $12.50 on weekends or overnight, and $13.50 for weekend and overnight

    Would you like to apply for this job?

  • Online Chat Representative Lufkin Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Lufkin
    Job Type : Full-Time

    Summary :

    We're hiring online chat representatives for our contact center operations in Lufkin, Texas. When customers visit our clients' websites and need help, our representatives engage via chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

    As an Etech Online Chat Representative, you will:

    • Help customers using chat technology
    • Help customers with a consultative approach and engage in solving their concerns. Customers chat with us to get the proper resolution to the concerns they have, related to the services and products of our clients. We’re here to help.
    • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both!
    • Stick to your schedule, show up for work on time, and get involved with our company's culture and activities. The more you invest in your career here, the more we can give back to you.

    When you join Etech, we will:

    • Start you off with an hourly pay, well above the minimum wage
    • Give you ways to earn more every single month through commissions, bonuses, and incentives
    • Instantly make you part of our growing family of diverse people focused on making excellent customer experiences
    • Show you a clear career path and provide the tools you need to earn more responsibilities and promotions
    • Offer you the perks and benefits you'd expect, plus some surprise perks you'll appreciate
    • Make work comfortable and fun with jeans and t-shirt dress code along with plenty of fun events and activities
    • Tenure Raises
    • Weekend and overnight differential pay
    • Health, dental, vision insurance
    • Tuition and childcare reimbursement
    • 401K Plans

    Requirements

    Bring it. You're qualified if you:

    • Are at least 18 years old
    • Typing speed 40 wpm
    • Have a high school diploma or equivalent required
    • Have excellent verbal, written, listening skills and know your way around a keyboard
    • Love to help people
    • Are ready to be part of a team and contribute to Etech's success
    • Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time
    • Are a go-getter with excellent research and customer service problem-solving skills
    • Excellent with Word, Excel, and Window
    • Can pass a criminal background check and a drug screen

    Salary

    • Paid training at $11/hr
    • Shift pays $11.50/hr, $12.50 on weekends or overnight, and $13.50 for weekend and overnight

    Would you like to apply for this job?

    Sales Representative Lufkin Operations

    Sales Representative

    Job Title : Sales Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Lufkin

    Summary:

    We’re hiring Sales Representatives for our call centers in (Lufkin). This position interfaces with customers via calls, for the purpose of selling products and services. The Sales Representative is also responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

    The Sales Representative will be eligible to get bonuses and incentives. Plus, Etech offers medical benefits, tuition reimbursement, professional development, and career advancement.

    As a Sales Representative, you'll:

    • Make connections with prospective customers over the phone in a designated market area to qualify leads and explain the type of service or product offered.
    • Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Help customers find and buy products/ services.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities - Sales Tracker.

    Requirements:

    Bring it. You're qualified if you :

    • Are at least 18 years old.
    • Have a high school diploma or GED.
    • Are legally eligible to work in the United States.
    • Valid drivers’ license or other Government issued photo ID.
    • Can use a computer and navigate the web.
    • Are adaptable to changing situations.
    • Have a naturally positive attitude.
    • Love to help people.
    • Are ready to be part of a team and contribute to Etech's success.
    • Can pass a drug test and criminal background check.
  • Personal Wellness Assistant Palm Beach Operations

    Personal Wellness Assistant

    Job Title : Personal Wellness Assistant
    Department : Operations
    Reports to : Personal Wellness Lead
    Pay Grade : $15.00 per hour (USD)
    Location : Palm Beach

    Summary:

    Personal Wellness Assistant (PWA) for Amrit Resort located in Florida. Personal Wellness Assistant will remotely provide support to Amrit Resort’s guests through service via phone, text, and Amrit Mobile Application. The Personal Wellness Assistant will be a trained professional who can assist the guest in a multitude of areas stemming from scheduling Intrinsic Therapies, Spa services, activities, concierge needs, nutrition and fitness guidance, and much more.

    PWA is expected to provide a high-quality, 5-star experience for our guests, residents and members.

    Must be located in/near West Palm Beach or Riviera Beach, FL

    Essential duties and responsibilities 

    include the following. Other duties may be assigned.

    • Work with Personal Wellness Support System Manger to ensure guest feedback, preferences and goals are properly documented and shared to ensure a seamless guest experience
    • Assist guest with using 3rd party technologies as it relates to their wellness goals
    • Provide feedback and encouragement to the guest based on their goals as it relates to our 5 pillars
    • Our team is available to guests 24/7 through the Amrit Customer Engagement Platform including text or messaging and inbound calls. Each PWA will be scheduled as needed to provide adequate staffing.
    • Provide assistance and encouragement on workout plans, nutritional suggestions, leisure activities with the assistance of the guest’s Wellness Coach
    • Act as a liaison with the guest in between Coaching sessions
    • Ensure the safety and proper progression of guests participating in the wellness program
    • Maintain activity records of Personal Wellness Roadmap in order to track participation and plan for further wellness services
    • Send customized meal reminders, encouraging messages, open class alerts, end of day recap, video content library suggestions, etc
    • Share available activity information, dining menu assistance, food intake/lodging assistance
    • Assist with promotions and sales and upsell the spa and wellness programs
    • Build trust with guests and maintain a high degree of confidentiality

    Required Skills and Abilities

    • Experience in a health-related discipline (like Nutrition, Ayurvedic Medicine, Exercise Science, and/or Yoga/Mindfulness)
    • Experience working in a hotel or resort in a similar capacity, preferably in a preopening setting
    • Excellent communication skills and ability to professionally interact and build rapport with guests of all ages and demographics
    • Adaptable/flexible – Ready to work in a 24/7 environment
    • Think critically and proactively problem solve
    • Experience in customer support is a plus
    • Proficiency in MS Office
    • Proficiency in English
    • Time management and planning skills

    Knowledge of:

    • Basic computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Team Member Handbook.

    Ability to:

    Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.

    Education and/or Experience:

    A minimum of high school diploma or general education degree (GED); or high school senior in good standing. Customer service and sales experience preferred, but not always required. Additional wellness modality certifications or experiences.

    Luxury Hotel/Resort Pre-Opening Experience Required.

    Language Skills:

    Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Mathematical Skills:

    Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

    Certificates, Licenses, Registrations:

    Valid drivers’ license or other Government issued photo ID.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for materials. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to distinguish colors.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

     

     

    Customer Service Representative Palm Beach Operations

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : HS-1
    Location : Palm Beach

    Summary:

    A Utility Location Technician uses tools on the computer to asses if utilities are present in potential dig sites. Location technicians will determine if an area is safe for an excavator to dig without disturbing underground proprietary utilities. Technicians will be responsible for maintaining detailed records for each ticket worked.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential duties and responsibilities:

    Include the following. Other duties may also be assigned.

    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into computer database system.
    • Build strong relationships with team leaders and team members.
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network 
    • Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and 
    • Company policy regarding slamming, cramming, and falsification of sales.

    Supervisory Responsibilities:

    None

    Knowledge of:

    Basic Computer operations, including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.

    Ability to:

    Follow directions, enter information into a computer program, and learn new products and services to help determine if a ticket can be suppressed safely or not and read a map. Needs to be very detail-oriented and capable of piecing together information from several different applications at one time to match up to make a decision.

    Education and/or Experience:

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills:

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Mathematical Skills:

    Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations:

    Valid drivers’ license or other Government-issued photo ID.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to communicate either by speaking or listening regularly. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works inside environmental conditions. The noise level in the work environment is usually moderate.

    Title
    Location
    Job Function
  • Network Administrator Montego Bay Information Technology

    Network Administrator

    Job Title : Network Administrator
    Department : Information Technology
    Reports to : Enterprise Technology Manager
    Pay Grade : SN3
    FLSA Status : Exempt
    Location : Montego Bay

    Summary:

    The Network Administrator’s role is to support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Duties And Responsibilities include the following. Other duties may be assigned.

    • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Maintain all network hardware and equipment, including routers, switches.
    • Maintain servers, including e-mail, Active Directory, and FTP.
    • Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
    • Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
    • Establishes and maintains network users, user environment, directories, and security.
    • Monitor and test network performance and provide network performance statistics and reports.
    • Perform on-site analyze, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
    • Communicates with other departments to report and resolve software, hardware, and operations problems.
    • Consults with department managers to develop system solutions consistent with organizational objectives.
    • Researches and evaluates new technologies.
    • Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
    • Installs and tests software upgrades. Recommend, schedule, and perform network improvements, upgrades, and repairs
    • Collects and analyzes network and memory utilization.
    • Develops and implements disaster recovery procedures.
    • Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems.

    Supervisory Responsibilities:

    This job has no supervisory responsibilities.

    Personal Attributes:

    • Strong customer service orientation.
    • Able to effectively prioritize tasks in a high-pressure environment.
    • Highly self-motivated and directed, with keen attention to detail.
    • Strong interpersonal, written, and oral communication skills.
    • Proven analytical and problem-solving abilities.
    • Experience working in team-orientated, collaborative environment.
    • Able to conduct research into networking issues and products as required.

    Knowledge and Experience :

    • Extensive knowledge of commonly-used concepts, practices, and procedures in the Information Technology field.
    • Proven experience working on Cisco Routers and Switches.
    • Working technical knowledge of routing methodology, including but not limited to BGP, OSPF, and EIGRP.
    • On call availability for escalated problems and ability to telecommute via VPN.
    • Working technical knowledge of Point to Point, Frame Relay and MPLS concepts with practical application.
    • VPN/Firewall hardware installation, management, configuration and troubleshooting in multi-platform environments.
    • Extensive knowledge of TCP/UDP protocols, IP Subnetting, DNS, DHCP, SNMP, and VLAN’s.
    • Knowledge of firewall technologies, best practices and configuration methods.
    • Some Travel for the company (less than 5%)
    • Minimum 2 years’ experience in managing Windows Enterprise Active Directory
    • Minimum 2 years’ experience in managing Exchange Server or Microsoft 365
    • Knowledge of Linux administration is a plus.
    • Cisco CCNA/CCNP certification is a plus.

    Education And/Or Experience:

    Bachelor's degree from four-year College or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

    Language Skills:

    Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to top management, Team Leaders, and/or boards of directors.

    Mathematical Skills:

    Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning Ability:

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    Certificates, Licenses, Registrations:

    Valid driver’s license or other Government issued ID.
    Cisco CCNA/CCNP certification (Preferred)
    Microsoft MCSE (Preferred)

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works inside environmental conditions. The noise level in the work environment is usually moderate.

    Medical Administrative Specialist Montego Bay Operations

    Medical Administrative Specialist

    Job Title : Medical Administrative Specialist
    Department : Operations
    Reports to : Team Leader
    Location : Montego Bay

    Job Summary:

    The role of the Records Retrieval Specialist is to place outbound calls to records custodians with the purpose of completing records requests.  The Records Retrieval Specialist updates each record in the company operating system and also interacts with internal team members regarding records request and status updates.

    Essential Duties and Responsibilities:

    • Places high volume of outbound phone calls to records custodians (80+ per day)
    • Answers incoming calls
    • Inputs file notes into system
    • Reaches specified call goal on a daily basis
    • Regular attendance and timeliness
    • Interacts with both internal associates and outside contacts in a professional manner at all times
    • Ability to work overtime as requested
    • Other duties as assigned

    Qualifications and Requirements:

    To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge base required.

    • Outstanding organizational and time management skills
    • Excellent communication skills and the ability to communicate with tact and diplomacy
    • Attention to detail and the ability to concentrate for extended periods of time.
    • Excellent time and attendance
    • Ability to work in a team environment
    • Proficient in Microsoft Office Suite to include Word, Excel and Outlook.
    • Self-motivation
    • Ability to make logical, informed decisions

     Education and Experience:

    • 4 CXC's including English, CAPE Studies, Complete or presently pursuing studies in the Legal Field or similar field.
    • Must have experience in Sales, Paralegal Exposure, General Legal Exposure, Administrative Assistant, Legal Assistant, Office Support, Executive Support or Legal Clerk.
    • Must Enjoy Collections and Serving Others.
    • Should be Flexible- Monday-Friday workdays and be able to work overtime.
    • 2+ Years in a customer service, Collections or Call Center environment preferred or experience in an administrative environment.

    Email:

    jamapp@etechtexas.com

    Sales Representative-Reservations Montego Bay Operations

    Sales Representative-Reservations

    Job Title : Sales Representative-Reservations
    Department : Operations
    Location : Montego Bay

    Job Summary:

    In this role, you will be responsible for interacting with customers to provide and process information in response to service inquires, concerns and requests about their hotel reservation.

    Requirement:

    • Must have 4 CXC subjects including English.
    • Must have 1-5 years experience in Sales.
    • Must have Sales experience and Enjoy Sales.
    • Should be able to use two systems at once.
    • Flexible to work any assigned Shift.
    • Should have experience in Customer Service, Guest Relations and Front Desk.
    • Must enjoy the Hotel Industry.
    • Must have experience in BPO sector.

    Knowledge:

    Agent should have prior knowledge of the following areas:

    • Hotel Reservation, Sales and Guest Relations
    • General American Culture
    • Customer Service Training (Prior experience or Skill Certification)
    • Soft Skills and Positive Language Positioning.

    Skill:

    Agent should be able to:

    • Handle escalated issues and deescalate customers.
    • Resolve guest issues and provide solutions in the shortest possible time frame.
    • Cross sell hotel accommodation if the desired property is sold out.
    • Answers the telephone with a polite and courteous manner.
    • Provides general information over the phone, relating to cancellations, relocations, billing and other types of inquiries.
    • Maintain work standards operating procedures by being compliant with all company policies and procedures.
    • Respond to all customer inquiries using multiple channels (telephone, email and any additional channels as developed).

    Attitude:

    Agent should:

    • Display a calm demeanor when handling guest issues or complaints.
    • Demonstrate flexibility regarding schedule shift and offline activities.
    • Convey a positive and empathic tone when dealing handling calls.
    • Be adaptable to changes in policies and guidelines
    • Be receptive to feedback and adopt the skills provided by Trainer or Leaders.

    Email:

    jamapp@etechtexas.com

    Title
    Location
    Job Function
  • Customer Experience Specialist Gandhinagar Operations

    Customer Experience Specialist

    Job Title : Customer Experience Specialist
    Department : Operations
    Reports to : Sales Coach
    Location : Gandhinagar

    About Etech

    Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

    Company Website:

    https://www.etechgs.com/

    Summary:

    Customer Experience Specialist solicits order for products or services over the internet by performing the following duties.

    Essential Responsibilities:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to giveinformation and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or referproblems. Prepare report on sales activities - Sales Tracker.
      Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We expect you to:

    • Be Flexible in working hours which is a must.
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills.
    • An unerring attention to detail.
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer.
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fastand furious.
    • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.

    Qualification Required:

    • Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.

    Data Analyst Gandhinagar Enterprise Technology Solutions (ETS)

    Data Analyst

    Job Title : Data Analyst
    Department : Enterprise Technology Solutions (ETS)
    Reports to : Lead Analyst
    Location : Gandhinagar

    Summary:

    Data Analyst is responsible for integrity of lead information, categorization and sterilization of lead files, resetting and provision of customized filters for all outbound programs. In addition to list loads, the team also has the responsibility for pre and post analysis of lead information while providing solutions to the operations division and CTI team regarding those leads in ways that are designed to maximize productivity. As part of its defined process, the list team also has accountability regarding compliance through lead suppression and implementation of dialing restrictions. Part of the methodology of lead suppression includes file comparisons to “Do Not Call” lists supplied both internally as well as through Etech’s partner in compliance “Possible Now” on the federal and state levels

    ESSENTIAL DUTIES AND RESPONSIBILITIES.

    • Receive and process lead information
    • Verify lead information falls within all compliance parameters and categorize and account for those records that are considered un-callable due to federal and state legislation as well as local and client
    • Process all callable leads and make them readily available for dialing
    • Provide load reports detailing information such as callable loads, geographic locale, etc.
    • Ensure continued performance of leads through analysis and monitoring
    • Summarize, Reconcile, and Return lead information once completed through final disposition status, expiration, un-callable status, etc.
    • Provide recording as well as missing information from database.

    ETL Duties

    • Implement all ETL procedures for all new projects and maintain effective awareness of all production activities according to required standards and provide support to all existing applications.
    • Documents all technical and system specifications documents for all ETL processes and perform unit tests on all processes and prepare required programs and scripts.
    • Perform tests and validate all data flows and prepare all ETL processes according to business requirements and incorporate all business requirements into all design specifications.
    • Develop and perform tests on all ETL codes for system data and analyze all data and design all data mapping techniques for all data models in systems.
    • Provide support to all ETL schedule and maintain compliance to same and develop and maintain various standards to perform ETL codes and maintain an effective project life cycle on all ETL processes.

    SUPERVISORY RESPONSIBILITIES:

    This job has no supervisory responsibilities.

    QUALIFICATIONS:

    Computing studies such as Bachelor Degree or Diploma in Engineering (Computing) or Computer Science with minimum 2 years experience.

    • A good understanding of Database systems, Database Achitecture and Sql.
    • Vendor certification (eg, Microsoft Certified Database Administrator)

    Knowledge of:

    Microsoft Sql server 2000/2005/2008.

    ETL Tools like SSIS, Talend.

    Pl/Sql.

    Should be well versed with Different file Formats for parsing files like Flat File, JSON, XML and etc.

    Data Warehouse / BI concepts and CTI knowledge would be added advantage.

    Ability to: (Prioritize work, multi task, problem solve...)

    EDUCATION and/or EXPERIENCE:

    Bachelor's degree or Diploma from three to four year college or university; or 2 to 3 years related experience and/or training; or equivalent combination of education and experience.

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to top management, Team Leaders, and/or boards of directors.

    MATHEMATICAL SKILLS:

    Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    REASONING ABILITY:

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver’s license or other Government issued ID.

    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, and talk and hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

    WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

    Social Media Marketing Specialist Gandhinagar Global Development

    Social Media Marketing Specialist

    Job Title : Social Media Marketing Specialist
    Department : Global Development
    Reports to : Marketing Manager
    FLSA Status : N/A
    Location : Gandhinagar

    Summary:

    The Social Media Marketing specialist is responsible for implementing social media strategies for Etech. The Social Media Marketing Specialist can quickly understand and support initiatives that will contribute to the goals and success of Etech campaigns, specific to social media.

    Essential Responsibilities:

    • Manage and help to create marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers)
    • Support SMO strategies by understanding keyword priorities and how they integrate into content marketing plans
    • Assist in link building campaigns in coordination with Etech SMO goals
    • Provide analysis and recommendations as the program evolves and can be reviewed
    • Research and administer social media tools on a daily basis in support of Etechs’ social media strategy
    • Monitor and evaluate social media results on a daily basis in coordination with Etechs’ goals and benchmarks
    • Execute real-time monitoring of social media trends that will inform business decisions, identify competitive advantages and deliver an understanding of sentiment, how consumers are interacting with the brand
    • Create strategies for generating comprehensive reports that visually represent results and inform stakeholders about issues, opportunities and areas of concern/crisis.
    • Present detailed program results and analytics to Leadership team on a regular basis.
    • Develop best practices for monitoring Social Media including guidelines for evaluating benefits and risks for certain social media engagements.
    • Keep pace with social media and internet marketing industry trends and developments
    • Understand and be able to speak about brands with a sense of ownership

    Core Competencies/Skill Set:

    • Good oral & written English skills
    • Exceptional listening and analytical skills, Strong interpersonal communication skills
    • Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers. Ability to work independently & able to exercise strict confidentiality.

    Professional Skills and Qualifications

    • 2– 5 years’ experience in social media marketing with demonstrated successes
    • Proficiency in MS Excel, PowerPoint, and Word
    • Out of the box creativity and good with competitive intelligence

    Added Advantage:

    • Experience working with popular social media monitoring tools (Google, Radian 6, Twitter Search, Social Mention, Traackr, etc) and popular social media management tools (TweetDeck, HootSuite, etc)
    • Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools
    • Experience working with CMS and building/administering content in CMS environments
    • Desired: Knowledge of HTML/CSS, WordPress, and website administrations
    • Ability to clearly and effectively articulate thoughts and points
    • Understanding social networks (Facebook, Twitter, LinkedIn,Google+, Youtube etc), and the social advertising landscape
    • Bachelor’s Degree

    We expect you to:

    • Be Flexible in working hours which is a must.

    Journey Analytics Gandhinagar Software Development

    Journey Analytics

    Job Title : Journey Analytics
    Department : Software Development
    Reports to : Lead
    Location : Gandhinagar

    Summary

    The Data Intelligence Solutions team implements and manages Text Analytics, Speech Analytics, CX Journey and the Social platforms for leading global companies across retail, financial services, hospitality, high-tech, and other industries, including the public sector. As a member of the team, you will work with senior decision-makers at admired brands on a mission-critical task — helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, and build a new industry.

    The Role

    As a Data Engineer, you will lead the ingestion of massive data volumes into Clients platform using SQL, integrating it with downstream customer and third-party systems. You will work closely with a CX Journeys Expert to translate business needs and product capabilities into successful integrations. This role is an integral part of the CX Journeys organization. You will become an expert of Client platform and integration capabilities, influencing the Client product roadmap with your advocacy for customer’s needs.

    Responsibilities:

    • Architect, implement and deploy new data models and data processes in production.
    • Perform data analysis to generate business insights.
    • Interface with Engineers and Product Managers to understand product goals and data needs.
    • Build data expertise and own data quality for allocated areas of ownership.
    • Support critical data processes running in production.
    • Collaborate with customers in assembling large, complex data sets that meet functional business requirements.

    Minimum Qualifications

    • BA/BS degree in Computer Science or related technical discipline.
    • Programming knowledge in Python or R.
    • Knowledge of SQL
    • Knowledge of database systems
    • Experience with scripting common DBA recurring tasks.

    Preferred Qualifications

    • 5+ years of experience with SQL environments and integration products.
    • Strong proficiency in SQL with experience building ETL jobs in large scale data environments.
    • Experience with Linux
    • Experience with JavaScript and JSON
    • Strong data analysis and visualization skills with experience building dashboards in (Tableau or other data visualization tools).
    • A self starter with the ability to deal with ambiguity, connect dots and adapt to a fast changing environment.
    • Ability to work both independently and in a tight knit team.
    • Experience using Google Cloud Platform.

    Strategy Analytics Analyst Gandhinagar Software Development

    Strategy Analytics Analyst

    Job Title : Strategy Analytics Analyst
    Department : Software Development
    Reports to : Lead
    Location : Gandhinagar

    Overview

    You will work with senior decision-makers at admired brands on a mission-critical task—helping companies improve in the eyes of their ultimate judges: customers.

    You'll tackle real business problems by analyzing operational, customer, and financial data, alongside some of the world's largest customer feedback datasets. This role will position you for many career growth options at the intersection of customer experience, management consulting, and data science.

    Responsibilities:

    • You'll work with one of our Managers or Senior Managers to uncover actionable and commercially focused insights. You'll then deliver recommendations to senior decision-makers at our clients. Each of your projects will also have a Partner who will help provide new perspectives and direction for your project team.
    • You'll analyze operational, customer, and financial data, alongside some of the world's largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
    • You'll pull and integrate data from disparate sources, writing code to clean the data in preparation for modeling.
    • You'll build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions.
    • You'll use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations

    Qualification Required:

    • BA/BS Degree/ MA/MS Degree (continued straight from Undergraduate)
    • Flexible working in US shift
    • Demonstrated expertise with regression-based data analysis and quantitative research methodologies
    • Knowledge of statistical software packages (e.g., R)
    • Excellent problem solving and analytical skills
    • Excellent communication skills (written and in slides). Ability to formulate hypotheses, search for patterns, and find the story in the data
    • Quick learner/creative thinker/self-starter
    • Passion for problem resolution

    Trainer Gandhinagar Training

    Trainer

    Job Title : Trainer
    Department : Training
    Reports to : Assistant Training Leader
    Location : Gandhinagar

    Summary:

    Prepares new team members to succeed in their jobs. Required to be available as needed per campaign and can be moved between campaigns as needed.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Duties And Responsibilities:

    You enjoy the fast-paced nature of adapting on the fly to corporate changes.

    • Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.

    You thrive in challenging others to be creative problem-solvers.

    • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them.

    You desire a fun atmosphere that promotes interactive learning.

    • Leading a training class is about creating a fun, engaging environment in which learning can flourish.

    You enjoy helping others succeed!

    • Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.

    There’s no I in Team.

    • Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.

    Be a reason to stay.

    • We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.

    Recap with style.

    • Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.

    You can lead with humility.

    • A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.

    Coaching is second nature.

    • Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.

    You aren’t afraid to ask the tough questions.

    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.

    Be able to write what you teach.

    • On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers.

    You bring others up to your expert status.

    • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers.

    You bring solutions, not problems.

    • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!

    You lead by example.

    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits.

    Supervisory Responsibilities:

    Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

    Knowledge of:

    Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.

    Ability to:

    Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.

    Education And/Or Experience:

    Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.

    Language Skills:

    Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

    Mathematical Skills:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    Reasoning Ability:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Certificates, Licenses, Registrations:

    Valid drivers’ license or government issued photo ID.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

    Personal Wellness Assistant Gandhinagar Operations

    Personal Wellness Assistant

    Job Title : Personal Wellness Assistant
    Department : Operations
    Reports to : Personal Wellness Lead
    Location : Gandhinagar

    Summary:

    Personal Wellness Assistant (PWA) for Amrit Resort located in Florida. Personal Wellness Assistant will remotely provide support to Amrit Resort’s guests through service via phone, text, and whatsapp desktop application. The Personal Wellness Assistant will be a trained professional who can assist the guest in a multitude of areas stemming from scheduling Intrinsic Therapies, Spa services, activities, concierge needs, nutrition and fitness guidance, and much more.

    PWA is expected to provide a high-quality, 5-star experience for our guests, residents and members.

    Essential duties and responsibilities 

    include the following. Other duties may be assigned.

    • Work with Personal Wellness Support System Manger to ensure guest feedback, preferences and goals are properly documented and shared to ensure a seamless guest experience
    •  Assist guest with using 3rd party technologies as it relates to their wellness goals
    •  Provide feedback and encouragement to the guest based on their goals as it relates to our 5 pillars
    • Our team is available to guests 24/7 through the Amrit Customer Engagement Platform including text or messaging and inbound calls. Each PWA will be scheduled as needed to provide adequate staffing.
    •  Provide assistance and encouragement on workout plans, nutritional suggestions, leisure activities with the assistance of the guest’s Wellness Coach
    •  Act as a liaison with the guest in between Coaching sessions
    •  Ensure the safety and proper progression of guests participating in the wellness program
    •  Maintain activity records of Personal Wellness Roadmap in order to track participation and plan for further wellness services
    •  Send customized meal reminders, encouraging messages, open class alerts, end of day recap, video content library suggestions, etc
    • Share available activity information, dining menu assistance, food intake/lodging assistance
    • Assist with promotions and sales and upsell the spa and wellness programs
    •  Build trust with guests and maintain a high degree of confidentiality

    Required Skills and Abilities

    • Experience in a health-related discipline (like Nutrition, Ayurvedic Medicine, Exercise Science, and/or Yoga/Mindfulness)
    • Experience working in a hotel or resort in a similar capacity, preferably in a preopening setting
    • Excellent communication skills and ability to professionally interact and build rapport with guests of all ages and demographics
    • Adaptable/flexible – Ready to work in a 24/7 environment
    • Think critically and proactively problem solve
    • Experience in customer support is a plus
    • Proficiency in MS Office
    • Proficiency in English
    • Time management and planning skills

    Knowledge of:

    Basic computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Team Member Handbook.

    Ability to:

    Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.

    Education and/or experience:

    A minimum of high school diploma or general education degree (GED); or high school senior in good standing. Customer service and sales experience preferred, but not always required. Additional wellness modality certifications or experiences.

    language skills:

    Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Mathematical skills:

    Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, licenses, Registering:

    Valid drivers’ license or other Government issued photo ID.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

    AWS Admin Gandhinagar ETS (Etech Technology Service)

    AWS Admin

    Job Title : AWS Admin
    Department : ETS (Etech Technology Service)
    Reports to : Lead
    Location : Gandhinagar

    Must Have Skills:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating, and maintaining systems running on AWS
    • Analyzes impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment
    • Provide input to ensure proper selection and deployment of technologies, creation and enhancement of current processes.
    • Analyze system logs and identify potential issues with computer system

    Job Description:

    • Assessing the stability, security, and scalability of installed Windows & Linux Servers
    • IIS, Apache & NGinx - site configuration, SSL provisioning and installation, troubleshooting.
    • Strong working knowledge on Site Hosting and SSL certificate process
    • Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
    • Fundamental understanding of secure application and environment design and management concepts (PCI & HIPAA Compliance)

    Technical Skills:

    AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch

    Database: MS SQL Server, MySQL, Redis

    OS: Windows Server, Linux

    Asp.Net MVC Developer Gandhinagar ETS (Etech Technology Service)

    Asp.Net MVC Developer

    Job Title : Asp.Net MVC Developer
    Department : ETS (Etech Technology Service)
    Reports to : Team Leader of ETS
    Location : Gandhinagar

    Must Have Skills:

    •  C#.net
    • MVC
    • Entity Framework
    • HTML, CSS, Java script, J query, Bootstrap
    • SQL Server
    • RESTful APIs
    •  Angular.Js (Good to have)
    • Dotnet Core (Good to have)

    Job Description:

    • 3+ years of professional experience in Asp.net MVC with c# web-based application with SQL Server 2008/2012 back end.
    • Must have experience building web applications using MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX
    • Must have experience developing web services
    • Should be able to design and develop databases for large applications
    •  Front-End development experience with UI frameworks like Bootstrap
    •  Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus

    We expect you to:

    • Flexible working in US/Night shift

    Full Stack Developer (.Net) Gandhinagar ETS (Etech Technology Service)

    Full Stack Developer (.Net)

    Job Title : Full Stack Developer (.Net)
    Department : ETS (Etech Technology Service)
    Reports to : Team Leader of ETS
    Location : Gandhinagar

    Must Have Skills:

    •  C#.net
    •  MVC
    • Entity Framework
    • HTML, CSS, Java script, J query, Bootstrap
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory)
    • ·SQL Server, Redis, MongoDB

    Job Description:

    • ·3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end.
    •  Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus

    We expect you to:

    • Flexible working in US/Night shift

    Network Architect/Engineer (Level 3) Gandhinagar Information Technology

    Network Architect/Engineer (Level 3)

    Job Title : Network Architect/Engineer (Level 3)
    Department : Information Technology
    Location : Gandhinagar

    SUMMARY:

    A Network Architect is Responsible for designing computer networks, including in-house computer LAN/WAN, the Internet, intranets, and other data communications systems. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.

    Knowledge and Experience:

    • 12 - 18 years of progressive infrastructure technology management experience in a global organization with specific experience in high availability Datacenter environments.
    • Analyze business requirements to develop technical network solutions and their framework.
    • Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with 100s of servers and "5 9s" SLA (99.999%).
    • Familiarity with PCI, SAS70, and SOX Compliances.
    • Must have experience and high level of knowledge and expertise in Set-up, Configure, Maintain, Support the following systems or implementation concepts:
    • Designing, configuring, setting up, and maintaining complex Routing & switching environments With HA Firewalls to meet business requirements or enhance performance.
    • Proven experience working on Fortinet FortiGate’s, Forti Switches Cisco Routers, Switches.
    • Configuring, setting up, and maintaining Cisco and FortiGate firewalls and switches for access to critical business applications.
    • Strong conceptual understanding & working experience of Static, dynamic routing methodology, such as BGP, OSPF, EIGRP etc.
    • Strong understanding of Policy Based Routing, route aggregations, EtherChannel etc.
    • Strong understanding of various wan Technologies such as SD-WAN, MPLS etc.
    • Configuring & Securing VLAN with FortiGate.
    • Experience with FortiGate Application Control, Anti-Virus, Web filter, DNS filter etc.
    • Analyze, configure and solve SDWAN networks with mixed Routing Platforms and protocols.
    • Designing, configuring, and setting up complex wireless network to support open or secured access.
    • Managing assigned projects for all network and security infrastructure changes to the environment.
    • Assist in aspects of network security as directed by management.
    • Assisting with the design, implementation, and management of disaster recovery infrastructure, policies and procedures, and business continuity plans
    • Effectively build and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
    • Provide remote troubleshooting support to resolve issues
    • Follow-through on all incident tickets assigned to you and their resolution
    • Communicating and problem-solving daily with teammates, clients, vendors, and other stakeholders, often in combination with travel.
    • Effectively work with multi-functional teams to resolve large customer issues.
    • Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
    • Excellent written and verbal communication, interpersonal and presentation skills.
    • Cisco CCNA/CCNP, Fortinet NSE4/NSE5/NSE7, Microsoft MCP, MCSA, MCSE, MCSA, MCSE certification is a plus.
    • SIP, SCCP and RTP and General VOIP communications
    • VPN/Firewall hardware installation, management, configuration and troubleshooting in multi-platform environments.
    • Understanding of POTs, Q.SIG, PRI and T1 interfaces.

    Proactive Monitoring Gandhinagar Software Development

    Proactive Monitoring

    Job Title : Proactive Monitoring
    Department : Software Development
    Reports to : Team Leader
    Location : Gandhinagar

    Role Summary:

    As a Support Analyst you will be assigned to multiple projects different processing reports. You will be responsible for updating and maintaining the Quality of all the Monitoring Sheets of projects.

    Responsibilities:

    • Work closely with the current M&M team and strengthen current processes
    • Monitor all project activities and progress towards achieving the necessary project
    • Timely communicate and coordinate with the project team, in the case of any discrepancy with expected results.
    • Recommend further improvement of the logical framework.
    • Prepare and maintain issue logs across all the projects.
    • Perform other related duties as required.
    • Interpret data, analyze results using statistical techniques and provide ongoing reports.
    • Identify, analyze, and interpret trends or patterns in complex data sets.
    • Locate and define new process improvement opportunities.

    Qualifications:

    • BCA/MCA/BE/MSC(IT/Computers)
    • Excellent verbal/written communication skills
    • Great Problem-solving skills
    • Maintain Data-Quality and Integrity
    • Former monitoring experience in SaaS (Preferred but not must)

    Technical Skills required:

    CSS, JavaScript, HTML & XML

    Core Competencies/Skill Set:

    • Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers. Ability to work independently & able to exercise strict confidentiality.

    Python Developer Gandhinagar ETS

    Python Developer

    Job Title : Python Developer
    Department : ETS
    Reports to : Lead
    Location : Gandhinagar

    Role Summary:

    Hands on experience with different python libraries like OS, re, pandas, requests, Django, Flask, Tkinter, data mining, parsing, cleaning, transforming, web scrapping, NLP etc. You will be providing quality answers to large-scale problems with broad impact.

    Skills & Experience

    • Must have 3+ years of expert-level understanding python libraries OS, re, pandas, requests, Django, Flask, data mining, parsing, cleaning, transforming, web scrapping, NLP etc.
    • Experience in development of web solution using Django/Flask.
    • Experience in development of desktop application using Tkinter .
    • Exposure RDMS or NO-SQL database added advantage.
    • Knowledge of Elastic Search, SQL query, different API method and security implementation for PCI/HIPPA compliance.
    • Solid python background and familiar with data types and databases, and experience with different libraries to implement production solution.

    Responsibilities

    • Gather the requirement for different project of business analysis and develop python script of data cleaning and transformation.
    • Automate data ingestion process in different speech to text analytics platform.
    • Develop python script to connect with different data sources and extract information require for business analytics.
    • Research, experiment, build prototypes using python, applicable to the proposed solutions.
    • Web site development using Django/Flask.
    • Knowledge of web-scrapping, APIs method calls.
    • Knowledge of different data format, databases, data structures and connectivity methods.
    • Develop APIs to deliver data to different application integration.
    • Research-minded, ability to run experiments independently Technical Skills.
    • Study and innovate in python and its application in preferred but not limited to development.

    Data Engineer Gandhinagar Software Development

    Data Engineer

    Job Title : Data Engineer
    Department : Software Development
    Reports to : Team Leader
    Location : Gandhinagar

    We are hiring for One of our CEM Clients,the most reputed clients based at US and in association with Etech since 2012.

    What is the client software?

    The client product is a SaaS (Software as a Service) platform to help companies learn about their customers feedback about their products and services. This domain is called CEM (Customer Experience Management).

    Role Summary:

    Data Engineer’s are responsible for data modeling & mapping to help manage the ever-growing information needs of our clients.

    Responsibilities:

    •  Implement Client's Customer Success Platform for customers
    •  Understand customer data models and advise them on data discrepancies and gaps.
    •  Work with customers on data access and import that data into Client's platform.
    •  Use ETL tools and techniques to solve data problems

    Requirements:

    • Having experience with Talend ETL tool is preferred
    • Experience with any 1 of the 5 databases listed above (Postgres, MySQL, Oracle, MongoDB, MS SQL Server) are good for a technical screen
    • Experience with Salesforce (ie, Salesforce Objects and Data Model) and REST API's are nice to have
    • Familiarity with linux commands and navigating back-end AWS servers are nice to have

    Qualifications:

    • 3+ years of experience working with databases like Postgres, MySQL Oracle, MongoDB, etc.
    • Understanding of CRM applications like Salesforce.
    • Experience with REST APIs and related tools.
    • A good foundation in computer science fundamentals with particular expertise in data structures, algorithms, and design
    • Bachelor's Degree or higher in Computer Science, Electrical Engineering or a related field

    Speech & Text Analyst Gandhinagar EMS (Effective Monitoring Services)

    Speech & Text Analyst

    Job Title : Speech & Text Analyst
    Department : EMS (Effective Monitoring Services)
    Reports to : Asst. QA Lead / QA Lead
    Location : Gandhinagar
    Hours : Flexible

    Summary:

    Handle the Speech Analytics software, customize the tool per the requirement to derive desired data, analyze the generated data, and recommend actionable insights to help improve key metrics of the operations team. The person will work closely with Operations/Client to provide feedback on opportunity areas, make recommendations on areas that may need new, ongoing or remedial training, VOC (voice of customer), and BI (Business Intelligence) inputs.

    Essential Responsibilities:

    • Create Speech Analytics language content for requested insights.
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
    • Make recommendations and define data strategies the solve critical business problems.
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns. - Make recommendations and define data strategies the solve critical business problems.
    • Accurate delivery of comprehensive analysis and reports.
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
    • Proactively identify and deliver actionable business insights based on indicators.
    • Supports projects and initiatives within the department.
    • Assists with routine and ADHOC requests.
    • Be flexible in an environment by championing and embracing change. 

    Core Competencies/Skill Set: 

    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills.
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
    • Ability to effectively organize, prioritize, multi-task, and manage time.
    • Ability to work independently.
    • Excellent attention to detail.
    • Ability to exercise strict confidentiality in all matters. 

    Qualification and Experience: 

    • Graduate or equivalent.
    • Experience leading small to medium-sized projects involving complex data sets and high variability
    • 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
    • Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
    • Knowledge of Access, SQL, other scripting languages will be a plus 

    Language Skills:

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence & procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Mathematical Skills:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

    Reasoning Ability:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Certificate, License & Registrations:

    Valid driver’s license or other Government-issued photo ID

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

    While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk and use hands to finger, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

    Digital Marketing Manager. Gandhinagar Global Development

    Digital Marketing Manager.

    Job Title : Digital Marketing Manager.
    Department : Global Development
    Reports to : Marketing Manager
    Location : Gandhinagar

    Summary:

    We are hiring Digital Marketing Specialist whose role is to design, create, and deliver marketing programs to support expansion and growth of the company services and products. This role requires an in depth knowledge of company products/services and market goals. Proficiency in Search Engine Optimization, Inbound Marketing, graphics, web advertising, social media and web development is a must. Familiarity with a wide range of field practices, concepts, and procedures. Marketing specialists rely on judgment in planning and experience to accomplish identified goals.

    Duties and Responsibilities:

    • Analyze digital data to draw key recommendations around website optimization
    • Conduct social media audits to ensure best practices are being used
    • Maintain digital dashboard of several different accounts
    • Coordinate with sales team to create marketing campaigns
    • Prepare emails to send out to customers (Manage day-to-day email marketing campaign execution, including planning, targeting, set-up, testing, execution, reporting, and optimization.)
    • Create and maintain online listings across different web platforms
    • Ensure that the brand message is consistent
    • Fully own and report Key Performance Indicators, and provide direction to optimize and scale
    • Set monthly performance targets and deliver scalable growth for key products
    • Develop and execute a scalable marketing plan to deliver profitable products
    • Set strategy and tactics to optimize funnels based on split testing, pricing, and offers
    • Determine the segmentation strategy for online traffic and email lists
    • Monitor competition and provide ideas to stand out
    • Stay up-to-date with digital technology and online learning developments
    • Work with the Creative Team to develop the landing pages and online sales funnels
    • Work with the Media Team to set monthly budgets for paid traffic and lead generation
    • Prepares marketing reports by collecting, analyzing, and summarizing sales data.

    Qualifications for Digital Marketing:

    • 2+ Years of Experience in Digital Marketing
    • Must have On-page SEO, Inbound Marketing hands-on and thorough knowledge to use of social media for business
    • Experience executing paid social media campaigns (Paid advertising management including social media advertising, Google ads, and other paid advertising initiative)
    • Need to have good communication skills and good English.
    • Bachelor's degree in marketing or business
    • Knowledge of video and picture editing software such as Adobe
    • Must be able to juggle multiple projects at the same time
    • Must be logical, smart and technically strong in terms of understanding requirements
    • Incredible attention to detail
    • Full understanding of all social media platforms and other third party marketing applications.
    • Problem solving skills
    • Knowledge of content management systems

    Business Analyst Gandhinagar Software Development

    Business Analyst

    Job Title : Business Analyst
    Department : Software Development
    Location : Gandhinagar

    We are hiring for one of the top most SaaS based reputed clients based at US which is associated with Etech.

    What is the client software?

    The client product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management).

    Job Description:

    As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    The Role:

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.

    Responsibilities:

    Product Implementation:

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions

    Client Management:

    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data

    Qualification Required:

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage

    Preferred Candidates:

    • Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate team work in remote setting will be preferred.

    Business Development Manager Gandhinagar Global Business Development

    Business Development Manager

    Job Title : Business Development Manager
    Department : Global Business Development
    Reports to : AVP Corporate Strategy
    Location : Gandhinagar

    Summary:

    We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. You will be responsible for growing revenue by securing new business relationships in the traditional contact center industry.

    Responsibilities:

    • Follow up on potential business opportunities with sales calls, lead generation and qualifying calls, and supportive research
    • Creates business opportunities through research, networking, leveraging existing relationships, and attendance at events such as trade shows
    • Prepares and maintains action plans and other administrative documentation to enable accountability and ensure goals are being reached
    • Works with the Program Implementation Department to smoothly transition the new business to them for implementation and remains available for engagement as the P.I. Department or the new contract representative(s) request
    • Maintaining and developing relationships with existing customers in person and via telephone calls and emails
    • Cold calling to arrange meetings with potential customers to prospect for new business
    • Advising on forthcoming product developments and discussing special promotions
    • Negotiating the terms of an agreement and closing sales
    • Responding to incoming email and phone inquiries
    • Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
    • Reviewing your own sales performance, aiming to meet or exceed targets
    • Making accurate, rapid cost calculations and providing customers with quotations. Gaining a clear understanding of customers' businesses and requirements
    • Attending team meeting and sharing best practice with colleagues
    • Negotiating on price, costs, delivery, and specifications with buyers and managers/ Negotiate the terms of an agreement and close sales
    • Acting as a contact between a company and its existing and potential markets
    • Relationship building; researching the market and related products; presenting the product or service in a structured professional way face to face
    • Visit potential customers for new business
    • Represent the global Etech organization at trade exhibitions, events, and demonstrations
    • Identify new markets and business opportunities
    • Review your own sales performance
    • Needs to work on RFP and RFI for International Clients

    Requirements:

    • Proven working experience as a business development manager or a relevant role
    • Proven sales track record
    • Experience in customer support is a plus
    • Proficiency in MS Office and CRM software (e.g., Zoho, MailChimp)
    • Proficiency in English
    • Market knowledge
    • Communication and negotiation skills
    • Ability to build rapport
    • Time management and planning skills

    Cyber Security Auditor Gandhinagar ETS

    Cyber Security Auditor

    Job Title : Cyber Security Auditor
    Department : ETS
    Reports to : Team Leader ETS
    Location : Gandhinagar

    Summary:

    The Cyber Security Auditor will analyze overall enterprise security audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support. The CSA will review and evaluate audit findings make recommendations for audit readiness, contribute to security presentations, and participate in debriefs to represent cyber security interests.

    The CSA must work as a Cybersecurity subject matter expert (SME) and Cybersecurity team member assisting with security awareness training curriculum, form gathering and other security documentation, as required by Etech Cyber security, conducts security audits of information systems against documented organization security standards as well as ISO 27001, PCI-DSS, HIPPA, and Privacy Shield.

    Review security controls, tests system technical security configuration settings, reviews system scan results for compliance with documented policy and industry standards, and assists with developing and reviewing compliance reports that clearly identity security findings and proposed remediation strategies as necessary.

    Essential Responsibilities:

    • Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
    • Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion
    • Liaise with technical security stakeholders on an ongoing basis
    • Set and continually manage technical project expectations with team members and others stakeholders
    • Conduct security audits of information systems against policy/process as defined with Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield
    • Plan and schedule security audit timelines
    • Determine the frequency and content of audit reports, analyze results, and remediate problem areas.
    • Review and evaluate audit findings and make recommendations on improving security and audit preparedness
    • Create audit remediation plans along with members of the cyber security and technical teams and establish timelines for completion
    • Ability to travel between locations as necessary

    Formal Education & Certification

    • University degree in the field of Computer Science/Technology Management/and /or 2+ years related work experience
    • Certifications in Cyber Security and/or Technology fields a plus

    Knowledge & Experience

    • 2 years direct work experience in a technical environment
    • Familiarity with security audit and/or standard audit practices
    • Ability to conduct technical security audits for complex information systems
    • Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies
    • Experience with network security, vulnerability management, incident response
    • Knowledge of emerging cyber security trends
    • Familiarity with Change Management practices
    • General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)
    • Database and operating systems experience with Microsoft products a plus
    • Technically competent with various software programs, such as Microsoft Office products, SQL, etc.
    • Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods and standards
    • Familiarity with industry security standards such as ISO 27001, PCI-DDS, HIPPA, Privacy Sheild, etc. a plus.

    Personal Attributes

    • Experience at working both independently and in a team-oriented, collaborative environment is essential
    • Can conform to shifting priorities, demands and timelines through analytical problem solving capabilities
    • Reacts to project adjustments and alterations promptly and efficiently
    • Flexible during times of change
    • Ability to read communication styles of team members and contactors who come from a broad spectrum of disciplines
    • Persuasive, encouraging, and motivating
    • Ability to elicit cooperation’s from a wide variety of sources, including upper management, clients, and other departments
    • Possession of excellent analytical skills
    • Strong written and oral communication skills
    • Strong interpersonal skills
    • Adept at conducting research into project-related issues and products
    • Must be able to learn, understand and apply new technologies
    • Customer service skills a must
    • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Training Leader Vadodara Training and Development

    Training Leader

    Job Title : Training Leader
    Department : Training and Development
    Reports to : Senior Training Leader
    Location : Vadodara

    Summary:

    Prepares new trainers to succeed in their jobs and ensures training classes run smoothly. Required to be available as needed per campaign/center and can be moved between campaigns/centers as needed.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Duties And Responsibilities:

    You enjoy the fast-paced nature of adapting on the fly to corporate changes.

    • Training Leaders have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.

    You thrive in challenging others to be creative problem-solvers.

    • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. An Training Leader should have this skill mastered so well that they can teach their team of Trainers.

    You desire a fun atmosphere that promotes interactive learning.

    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish.

    You enjoy helping others succeed!

    • Training Leaders want what is best for their employees and look for the best avenues for them to grow and prosper in their careers.

    There’s no I in Team.

    • Training Leaders should consistently be on the lookout for ways to help not only their trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.

    Be a reason to stay.

    • We believe that employees don’t leave their jobs; they leave their managers. As a Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns, and be able to come up with ways to combat these issues.

    Recap with style.

    • Training Leaders are proficient at compiling information from their trainers and summarizing it for clients, executives, and other leaders both within and outside the company.

    You can lead with humility.

    • An Training Leader must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.

    Coaching is second nature.

    • Developing your trainers should be a passion that is shown everyday through the use of the Coaching Tactics. Daily you promote this environment of coaching amongst your team and work to cultivate it.

    You aren’t afraid to ask the tough questions.

    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.

    You can see it, write it, teach it.

    • Training Leaders should have the keen ability to see when there are gaps in training, write curriculum to address, and implement ongoing training to help the agents.

    You let the student become the master.

    • A strong leader trusts that their team is capable of being the experts and equips them to master their campaigns.

    You bring solutions, not problems.

    • An Training Leader is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!

    You lead by example.

    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Training Leaders take this to the next level by teaching their team tips on how to epitomize these traits.

    You take pride in your bench.

    • Training Leader sees the value in developing future leaders and realizes their leadership can leave a legacy. Because of this, Training Leaders work hard to teach their team the art of being a trainer and a leader.

    You compete with the mirror.

    • Training Leaders understand that the person they need to beat is themselves. Whether it be in their leadership capabilities, communication skills, or overall management of their team; Training Leaders strive to consistently out-do their previous attempts.

    You’re a leader among leaders.

    • Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.

    You communicate like a champ.

    • Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally.

    You recognize that money doesn’t grow on trees.

    • Being an Training Leader means you can discern the costs of training and seek out ways to limit spending through efficient processes and quality curriculum.

    You’re a little bit psychic.

    • Training Leaders are so in tune with the details, processes, and initiatives going on in their department; they have the ability to foresee potential issues. Once identified they proactively communicate with the necessary teams to fix before the predicament even occurs!

    Supervisory Responsibilities:

    Directly supervises 1 to 15 trainers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

    Knowledge of:

    Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.

    Ability to:

    Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.

    Digital Marketing Manager Vadodara Global Development

    Digital Marketing Manager

    Job Title : Digital Marketing Manager
    Department : Global Development
    Reports to : AVP
    Location : Vadodara

    Summary:

    We are hiring Digital Marketing Manager whose role is to design, create, and deliver marketing programs and Strategies to support expansion and growth of the company services and products. This role requires an in depth knowledge of company products/services and market goals. Proficiency in Social Media Marketing, Email Marketing, Content Development, Search Engine Optimization, Inbound Marketing, graphics, web advertising, and web development is a must. Familiarity with a wide range of field practices, concepts, and procedures. Marketing specialists rely on judgment in planning and experience to accomplish identified goals.

    Duties and Responsibilities:

    • Analyze digital data to draw key recommendations around website optimization
    • Conduct social media audits to ensure best practices are being used
    • Maintain digital dashboard of several different accounts
    • Coordinate with sales team to create marketing campaigns
    • Prepare emails to send out to customers (Manage day-to-day email marketing campaign execution, including planning, targeting, set-up, testing, execution, reporting, and optimization.)
    • Create and maintain online listings across different web platforms
    • Ensure that the brand message is consistent
    • Fully own and report Key Performance Indicators, and provide direction to optimize and scale
    • Set monthly performance targets and deliver scalable growth for key products
    • Develop and execute a scalable marketing plan to deliver profitable products
    • Set strategy and tactics to optimize funnels based on split testing, pricing, and offers
    • Determine the segmentation strategy for online traffic and email lists
    • Monitor competition and provide ideas to stand out
    • Stay up-to-date with digital technology and online learning developments
    • Work with the Creative Team to develop the landing pages and online sales funnels
    • Work with the Media Team to set monthly budgets for paid traffic and lead generation
    • Prepares marketing reports by collecting, analyzing, and summarizing sales data.

    Qualifications for Digital Marketing:

    • 6+ Years of Experience in Digital Marketing
    • Must have On-page SEO, and Social Media Marketing experience. Inbound Marketing hands-on and thorough knowledge to use of social media for business
    • International Exposure in Digital Marketing and campaign strategy planning.
    • Content Development exposure
    • Experience executing paid social media campaigns (Paid advertising management including social media advertising, Google ads, and other paid advertising initiative)
    • Need to have good communication skills and good English.
    • Bachelor's degree in marketing or business(not mandatory)
    • Knowledge of video and picture editing software such as Adobe(not mandatory)
    • Must be able to juggle multiple projects at the same time
    • Must be logical, smart and technically strong in terms of understanding requirements
    • Incredible attention to detail
    • Full understanding of all social media platforms and other third party marketing applications.
    • Problem solving skills
    • Knowledge of content management systems

    Network Architect/Engineer (Level 3) Vadodara Information Technology

    Network Architect/Engineer (Level 3)

    Job Title : Network Architect/Engineer (Level 3)
    Department : Information Technology
    Location : Vadodara

    SUMMARY:

    A Network Architect is Responsible for designing computer networks, including in-house computer LAN/WAN, the Internet, intranets, and other data communications systems. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.

    Knowledge and Experience:

    • 12 - 18 years of progressive infrastructure technology management experience in a global organization with specific experience in high availability Datacenter environments.
    • Analyze business requirements to develop technical network solutions and their framework.
    • Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with 100s of servers and "5 9s" SLA (99.999%).
    • Familiarity with PCI, SAS70, and SOX Compliances.
    • Must have experience and high level of knowledge and expertise in Set-up, Configure, Maintain, Support the following systems or implementation concepts:
    • Designing, configuring, setting up, and maintaining complex Routing & switching environments With HA Firewalls to meet business requirements or enhance performance.
    • Proven experience working on Fortinet FortiGate’s, Forti Switches Cisco Routers, Switches.
    • Configuring, setting up, and maintaining Cisco and FortiGate firewalls and switches for access to critical business applications.
    • Strong conceptual understanding & working experience of Static, dynamic routing methodology, such as BGP, OSPF, EIGRP etc.
    • Strong understanding of Policy Based Routing, route aggregations, EtherChannel etc.
    • Strong understanding of various wan Technologies such as SD-WAN, MPLS etc.
    • Configuring & Securing VLAN with FortiGate.
    • Experience with FortiGate Application Control, Anti-Virus, Web filter, DNS filter etc.
    • Analyze, configure and solve SDWAN networks with mixed Routing Platforms and protocols.
    • Designing, configuring, and setting up complex wireless network to support open or secured access.
    • Managing assigned projects for all network and security infrastructure changes to the environment.
    • Assist in aspects of network security as directed by management.
    • Assisting with the design, implementation, and management of disaster recovery infrastructure, policies and procedures, and business continuity plans
    • Effectively build and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
    • Provide remote troubleshooting support to resolve issues
    • Follow-through on all incident tickets assigned to you and their resolution
    • Communicating and problem-solving daily with teammates, clients, vendors, and other stakeholders, often in combination with travel.
    • Effectively work with multi-functional teams to resolve large customer issues.
    • Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
    • Excellent written and verbal communication, interpersonal and presentation skills.
    • Cisco CCNA/CCNP, Fortinet NSE4/NSE5/NSE7, Microsoft MCP, MCSA, MCSE, MCSA, MCSE certification is a plus.
    • SIP, SCCP and RTP and General VOIP communications
    • VPN/Firewall hardware installation, management, configuration and troubleshooting in multi-platform environments.
    • Understanding of POTs, Q.SIG, PRI and T1 interfaces.

    Customer Service Representative (Voice Process)

    Job Title : Customer Service Representative (Voice Process)
    Department : Operations
    Reports to : Team Leader, Operations
    Location : Vadodara

    Summary:

    The Customer Service Representative is responsible for ensuring efficient, high-quality service to the customers by ensuring their concerns are resolved in first attempt (First Call Resolution) via call.

    Role and Responsibility:

    • Answer inbound calls within guidelines/goals established by the client.
    • Listen actively, converse well on phone with East Coast customers and be confident on calls.
    • Assist Customers who will call in to seek assistance not limited to:
      • Addition/Removal of services
      • Upgrade/Downgrade their services
      • Billing and Account related inquiries.
    • Focusing to ensure customers are given all the required support and ensure their concerns are resolved in first attempt. (First Call Resolution)
    • Consistently achieve call quality score goals to meet client and customer satisfaction goals as well as maintain First Call Resolution.
    • Superior Customer Service Skills
    • Be savvy, because most of the customers will call while they are travelling and need to ensure we do not waste their time.
    • Understand the vast process product line-up and provide the right plan based on their requirement.
    • Work on different platforms to access customers account.

    Required Skills:

    • Must be self-motivated, driven to succeed and ready to hit the ground running
    • Customer Focus Attitude
    • Excellent Listening Skills
    • Strong Verbal Communication
    • Building Relationships
    • People Skills (empathetic and willingness to serve others)
    • Interpersonal Savvy
    • Problem Solving

    Trainer Vadodara Training

    Trainer

    Job Title : Trainer
    Department : Training
    Reports to : Assistant Training Leader
    Location : Vadodara

    Summary:

    Prepares new team members to succeed in their jobs. Required to be available as needed per campaign and can be moved between campaigns as needed.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Duties And Responsibilities:

    You enjoy the fast-paced nature of adapting on the fly to corporate changes.

    • Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.

    You thrive in challenging others to be creative problem-solvers.

    • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them.

    You desire a fun atmosphere that promotes interactive learning.

    • Leading a training class is about creating a fun, engaging environment in which learning can flourish.

    You enjoy helping others succeed!

    • Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.

    There’s no I in Team.

    • Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.

    Be a reason to stay.

    • We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.

    Recap with style.

    • Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.

    You can lead with humility.

    • A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.

    Coaching is second nature.

    • Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.

    You aren’t afraid to ask the tough questions.

    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.

    Be able to write what you teach.

    • On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers.

    You bring others up to your expert status.

    • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers.

    You bring solutions, not problems.

    • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!

    You lead by example.

    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits.

    Supervisory Responsibilities:

    Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

    Knowledge of:

    Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.

    Ability to:

    Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.

    Education And/Or Experience:

    Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.

    Language Skills:

    Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

    Mathematical Skills:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    Reasoning Ability:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Certificates, Licenses, Registrations:

    Valid drivers’ license or government issued photo ID.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.