Quality Analyst Supervisor

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer

• Personalized Coaching and Specialized Training and Development Sessions
•  Competitive Salary and Compensation Incentives
• Excellent Health, Vision and Dental Benefits
• Casual Dress Code
• Community Involvement Opportunities
• Paid Time Off Incentives
• Rewards & Recognition for Stellar Performance
• Opportunities for Advancement (Over 90% of our promotions are internal)

What You’ll Be Doing

• Monitors, dispositions, scores and provides feedback on calls launched by sales teams.
•  Listens for script adherence, required elements of call, and proper dispositions.
• Attend Calibration session when needed.
• Builds strong relationships with leaders and peers.
• Be open and responsive to consistent coaching.
• Acts as a role model at all times, adhere to high ethical standards.
• Takes responsibility and initiative to develop core skills and competencies being
  involved in every facet of personal development.
• Assist leading of department with setting expectations and leads team to achieve
  performance goals as established by leadership.
• Provide coaching of agents/representatives to achieve performance objectives.
• Supervises the daily activity of team by monitoring, coaching and developing each team
  member to ensure call evaluation quality, sales technique evaluation and compliancy
  guidelines
• Issues written and oral counseling for breach of conduct as outlined in the employee
  handbook
• Responsible for periodic evaluations on all team members.
• Exhibits teamwork by building strong relationships with peers, superiors, and team
  members.
• Seeks and acts on personal coaching and feedback received by taking an active role in
  performance planning and goal setting.
• An QA Supervisor would have a team no more than 15 Quality Analysts on his or her
  team per month. calibration sessions and other client facing interactions.
• Maintain minimum 95% schedule adherence of self and the team.
• Will possess overall knowledge of all the campaigns audited by Etech Insights.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have

• Ability to Communicate well in English (written and verbal) and lead a team of first level leaders
  of Etech Insights.
• Knowledge of Basic computer operations including keyboarding, Microsoft Applications, proper
  grammar and syntax, company policies and procedures as outlined in the Employee Handbook.
• Must be creative and proactive
• Excellent organizational skills

EDUCATION and/or EXPERIENCE:

• High School Leaving Certificate
• Associate Degree or Certificate in Supervisory Management
• 1-5 years BPO experience
• Minimum of 1-5 years related QA experience and/or training; or equivalent combination of
  education and experience in the BPO Industry.
• 4 CXC including English Language

Insights Account Leader

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer

• Personalized Coaching and Specialized Training and Development Sessions
•  Competitive Salary and Compensation Incentives
• Excellent Health, Vision and Dental Benefits
• Casual Dress Code
• Community Involvement Opportunities
• Paid Time Off Incentives
• Rewards & Recognition for Stellar Performance
• Opportunities for Advancement (Over 90% of our promotions are internal)

What You’ll Be Doing

• Overseeing the servicing of multiple clients
• Coaching and developing leaders of leaders
• Internal performance management
• External client support
• Coaching and development of the workforce, including Insights Leaders (EI Account Leaders)
  and EI Project Leads
• Interpretation and iteration of data
• Use and oversight of speech analytics platforms
• Monitoring and documenting new account developments, staff, and organizational changes
• Client relationship management for several clients in multiple U.S. locations
• Intake and reporting of new requests from the clients
• Providing guidance to staff to tie EI reports to operational reports
• Providing business intelligence report and distribution support (i.e. proofread, identify, and
  correct documents)
• Anticipate and plan for requirements of tasks, execute tasks on time, and know when to ask for
  help
• Using a working knowledge of artificial intelligence as a performance and quality management
  tool to interpret and translate data to clients and across teams to ensure analytical accuracy and
  fully fitted data
• Proactively manage client performance and work with appropriate internal constituents to
  establish necessary steps to correct and improve results
• Reviews Etech Insight team performance daily and ensures production goals are attained
• Acts as quality Subject Matter Expert (SME) and interventionist for Etech Insights/Operations
• Maintains regular client contact, solves complex issues, and anticipates and plans for the
  challenges involved in the business. Direct involvement/communication with the client and
  senior manager of the campaign
• Ensures proper coordination between Operations and EI team for new programs, dives into
  “code red” situations and works with every campaign at Etech to drive results through quality
• Supervises, directs, coordinates, and evaluates operational performance as well as coaches,
  mentors, and develops leadership staff
• Plans, assigns, and directs work as well as appraises performance, rewards and disciplines
  employees, addresses complaints, and resolves issues. Defines workgroup goals and establishes
  priorities and staff performance expectations
• Must have strong analytical skills. Maintains, develops, and reports pertinent operational
  statistics, financial management information, and results
• Constantly monitors processes and procedures for updates and improvement opportunities
• Establishes clearly defined department and individual goals and objectives and communicates
  these to associates through department meetings, one on one meetings, and performance
  planning. Provides periodic performance feedback versus objectives and conducts annual
  performance reviews for direct reports
• Assists in the development and implementation of policies and procedures
• Provides continual communications to enhance services effectiveness in dealing with critical
  issues
• Oversees implementation of the necessary programs, forecasting and planning at a
  departmental level, and communication of best practices to team
• Possesses an expert level of understanding of, and ability to apply that knowledge to, excel,
  PowerPoint and MS Word. Power BI is a preferred qualification
• Monitors script adherence, required elements of the call, and proper dispositions
• Inspects and ensures a high quality of work, maintaining an industry standard of +/-5% accuracy
  in all output; is responsible for final inspection and principal analytics for clients served
• Implement, evaluate, and maintain all quality control standards defined for applicable
  campaigns
• Demonstrates excellent customer service skills with an emphasis on soft skills,
  customer-focused proactive resolution, and de-escalation tactics
• Meets deadlines in a fast-paced work environment driven by software systems and processes
• Performs ad hoc data analysis
• Defines workroup goals
• Conducts periodic performance reviews for clients
• Ability to provide Business Intelligence from data analytics

What We Expect You To Have

• Campaign products and/or services being offered, customer operating systems, Company
  policies and procedures as outlined in Employee handbook; Computer programs including
  Word, Excel, PowerPoint and Outlook. Experience in tracking data
• Experience in data modeling or any aspect of data science
• Experience with R, Python, SQL, Apache Spark, or Power BI
• Establish and maintain effective relationships with Data Scientists and Quality Analyst,
  effectively monitor, and evaluate job performance and coach and develop Data Scientists and
  Quality Analyst as needed; develop and maintain relationships with peers across departments;
  produce, collect, understand and present data derived from insights studies and measurement
  studies
• Be a self-starter who excels at working independently within a diverse team environment.
• High School Diploma or GED required, minimum 4 CXC or GCE Subjects.
• Bachelor's degree from a four-year college or university
• 4 to 10 years related experience as the senior manager of a like size organization with equal
  support activities; or equivalent combination of education, training, and work experience
• Certified Data Scientist or Recognized Data Expert strongly preferred
• Excellent English language skills, both verbal and written
• Ability to read, analyze, and interpret common industry and technical journals, financial reports,
  and legal documents
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or
  members of the business community
• Ability to write speeches and articles for publication that conform to prescribed style and format
• Ability to effectively present information to top management, public groups, and/or boards of
  directors
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions and ratios to practical situations
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,
  and percentages
• Ability to calculate ROI and deep analytics. Familiar with formal epicycle of analysis and call
  center key performance metrics
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram
  form and deal with several abstract and concrete variables
• Must have the ability to articulate reasoning into analytical models
• Certified Data Scientist or Recognized Data Specialist preferred, however not required
• Valid driver’s license or other Government-issued photo ID

Quality Analyst Representative

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

About Us: 

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

Visit us: www.etechgs.com

What We Offer: 

• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service for late shifts
• Leadership Program
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition and Birthday Club
• Opportunity to participate in Monthly Give Back Initiatives for the Community

What You Will Be Doing

• Monitors, dispositions, scores and provides QA feedback on calls and/or chats
• Assesses quality adherence based on QA audit form per account
• Prepare for and actively participate in Calibration sessions when needed.
• Effectively communicate with internal and external clients
• Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
• Be open and responsive to consistent coaching.
• Acts as a role model at all times adhere to high ethical standards.
• Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have

• High School Certificate and or call center experience
• 3-4 CXCs inclusive of English Language
• Minimum 1-year work experience; Quality experience is an added advantage 
• Computer proficiency in MS Office 
• Flexible in working hours is a must
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills
• Ability to effectively organize, prioritize, multi-task and manage time
• Ability to work independently
• Excellent attention to detail
• Ability to exercise strict confidentiality in all matters
• Be able to type 30WPM or more
• Must have reliable internet speed

Network Administrator

Summary:

The Network Administrator’s role is to support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties And Responsibilities include the following. Other duties may be assigned.

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Maintain all network hardware and equipment, including routers, switches.
• Maintain servers, including e-mail, Active Directory, and FTP.
• Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
• Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
• Establishes and maintains network users, user environment, directories, and security.
• Monitor and test network performance and provide network performance statistics and reports.
• Perform on-site analyze, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
• Communicates with other departments to report and resolve software, hardware, and operations problems.
• Consults with department managers to develop system solutions consistent with organizational objectives.
• Researches and evaluates new technologies.
• Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
• Installs and tests software upgrades. Recommend, schedule, and perform network improvements, upgrades, and repairs
• Collects and analyzes network and memory utilization.
• Develops and implements disaster recovery procedures.
• Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Personal Attributes:

• Strong customer service orientation.
• Able to effectively prioritize tasks in a high-pressure environment.
• Highly self-motivated and directed, with keen attention to detail.
• Strong interpersonal, written, and oral communication skills.
• Proven analytical and problem-solving abilities.
• Experience working in team-orientated, collaborative environment.
• Able to conduct research into networking issues and products as required.

Knowledge and Experience :

• Extensive knowledge of commonly-used concepts, practices, and procedures in the Information Technology field.
• Proven experience working on Cisco Routers and Switches.
• Working technical knowledge of routing methodology, including but not limited to BGP, OSPF, and EIGRP.
• On call availability for escalated problems and ability to telecommute via VPN.
• Working technical knowledge of Point to Point, Frame Relay and MPLS concepts with practical application.
• VPN/Firewall hardware installation, management, configuration and troubleshooting in multi-platform environments.
• Extensive knowledge of TCP/UDP protocols, IP Subnetting, DNS, DHCP, SNMP, and VLAN’s.
• Knowledge of firewall technologies, best practices and configuration methods.
• Some Travel for the company (less than 5%)
• Minimum 2 years’ experience in managing Windows Enterprise Active Directory
• Minimum 2 years’ experience in managing Exchange Server or Microsoft 365
• Knowledge of Linux administration is a plus.
• Cisco CCNA/CCNP certification is a plus.

Education And/Or Experience:

Bachelor's degree from four-year College or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to top management, Team Leaders, and/or boards of directors.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations:

Valid driver’s license or other Government issued ID.
Cisco CCNA/CCNP certification (Preferred)
Microsoft MCSE (Preferred)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works inside environmental conditions. The noise level in the work environment is usually moderate.

Medical Administrative Specialist

Sales Representative-Reservations

Talent Acquisition Specialist

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: https://www.etechtechnologysolutions.com/career/

Overview

Technical Recruiter responsibilities include sourcing, screening, and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire, and ensure we attract the best professionals.

Ultimately, you will build a strong tech talent pipeline and help hire and retain skilled employees for our IT positions.

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Source potential candidates on niche platforms.
• Perform pre-screening calls to analyze the applicant’s abilities
• Interview candidates combining various methods (e.g., Analytical, Logical interviews, technical assessments, and behavioural questions)
• Craft and send personalized recruiting emails with current job openings to passive candidates
• Compose job offer letters and joining formalities.
• Promote the company’s reputation as a great place to work
• Conduct job and task analyses to document job duties and requirements
• Keep up-to-date with new technological trends and products
• Coordinating with External clients (e.g., US, UK, and Australia) to schedule interviews.
• Open for Outstation hiring/placements.
• Technical expertise with an ability to understand and explain job requirements for IT roles
• Hands-on experience with various interview formats (e.g., phone, Skype, Hangout and Zoom)
• Proven work experience as a Technical Recruiter or Recruiter
• Familiarity with Applicant Tracking Systems and resume databases
• Solid knowledge of sourcing techniques (e.g., social media recruiting and Boolean search)

What We Expect You To Have

• Minimum 1-5 years of experience as a Technical Recruiter
• Interaction with International Clients would be an added advantage.
• Graduation in IT or relevant degree
• Flexible working in different shift timing, including night shift
• Excellent written and oral communication.

QA Lead

Real Time Analyst

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

 Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

 About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

 Visit us: www.etechgs.com 

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing 

• Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
• Monitors queue spikes, breaks, and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
• Sends day-end reports to the management team
• Monitors and report real-time schedule & Shrinkage adherence and reports non-compliance if any
• Reports intra-day schedule changes to the Supervisors/Manager. i.e., same day callouts and develops a plan to meet schedule requirements
• Works with WFM to ensure hourly, real-time schedule adherence commitments are being met
• Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers)
• Assigning schedules for all reps
• Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence
• Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule

What We Expect You To Have 

• Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
• Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies
• Build strong relationships with Team Leader, and team members
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting
• Act as a role model at all times, adhere to high ethical standards
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
• Be flexible in an environment by championing and embracing change
• Excellent Written English skills and Excel (Data Analysis) are a prerequisite
• Acts as a role model at all times and adheres to high ethical standard
• Takes responsibility and initiative to develop core and personal skills
• Is flexible in any environment by championing and embracing change
• Maintains a high degree of confidentiality while conducting day-to-day operations

Jr. Talent Acquisition Specialist

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Pre-screen & engage quality applicants interested to work with us
• Helps to coordinate participation in, sets up display, and works at job fairs
• Assists Talent Acquisition team to develop and maintain contacts with Colleges, alumni groups, Consultancies, and other public organizations to find and attract quality applications
• Provides information on company facilities and job opportunities to potential applicants
• Should have good knowledge of using Social Media Tools for hiring candidates
• Should help the organization in hiring candidates in a cost-effective manner
• Create, maintain and update online job ads as needed to ensure a consistent pipeline of qualified candidates
• Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
• Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
• Sourcing active & passive candidates from various channels available

What We Expect You To Have

• Graduate OR equivalent experience
• 1-3 years of experience of Talent Acquisition into a high paced environment
• Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
• Should have experience of mass hiring for front line customer service roles
• Ability to build a social following and engage with followers in a professional manner
• Well organised and structure approach to work & meet OR exceed deadlines and targets

Solutions Architecture

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: https://www.etechtechnologysolutions.com/career/

Overview

As a member of the Advanced Technical Services team, you will drive growth for our Client by nailing and scaling the delivery of our latest technical offerings. You will support and lead the implementation of new and complex products to deliver positive customer outcomes. You will also codify learnings into scaleable delivery methodologies that ensure the Client’s  Professional Services team can replicate this success.   

Some of the key products you will implement will include integrations with across the Microsoft Dynamics and Service Now stacks as well as home grown Client products.

This role is client-facing and a candidate must be able to interface with technical and non-technical stakeholders on the client team.

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Support and lead highly technical implementations involving our latest platform capabilities and integrations with other software vendors like Salesforce, ServiceNow, Microsoft Dynamics, and Adobe Analytics. Engage directly with customers and configure the Client product
• When configuring an integration product, offer support to clients to ensure the integration is set up successfully in the other product (e.g. Microsoft Dynamics)
• Codify learnings from early customer deployments into repeatable implementation methodologies.
• Support and lead implementations of complex Client products.

What We Expect You To Have

• 5+ years of experience in the software industry, with extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, etc.).
• Proficient with integration technologies and protocols (APIs, REST, HTTP, SFTP, etc.) and common web technologies, including JavaScript, XML, HTML, and CSS.
• Previous experience configuring integrations across SaaS platforms in a client-facing role.
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
• Ability to develop data architectures - designing data flows that are aligned with customer information systems.
• Familiarity with cloud service providers, such as AWS, Google Cloud, and Azure.
• Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
• Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
• Ability to understand, synthesize, and translate between complex business problems and technical concepts.
• Strong technical project management, stakeholder management, and cross-functional leadership skills.
• Dedicated to enabling others through effective teaching, coaching, and knowledge distribution.
• Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
• Bachelor’s degree in a technical major, such as Engineering, Computer Science, or Information Systems.
• Hands-on experience with popular SaaS applications, such as Salesforce, Adobe, ServiceNow, and Microsoft Dynamics.

B2B Sales Executives

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Conduct outbound telesales activity to employers to sell VOCI VSpark platform
• New business generation via telesales activity
• Influencing, negotiating and persuading stakeholders to use VOCI VSpark services
• Achieving sales targets in line with KPI’s
• Achieving activity targets in line with KPI’s
• Develop new business opportunities and lead generation
• Following up on leads generated by other employees of Etech/VOCI
• Record all activity onto CRM system
• Establishing and maintaining strong working relationships with all employers
• Market analysis and feedback & maintaining market and competitor knowledge
• Using a variety of sales techniques in order to attract new business opportunities
• Commercial awareness of business opportunities arising in the local and national market and adopt a proactive approach to new business generation
• Identify and follow up on new business leads
• Play an active part in the selling and endorsement of all VOCI products and services
• Develop a good understanding of client companies and their working culture and environment
• Maintaining and inputting data to ensure effective customer relationship management of all stakeholders

What We Expect You To Have

• Experience of working in a target driven commercial environment
• Experience of working within Outbound B2B, virtual sales
• Client relationship management & Cold Calling
• HSC or equivalent
• 1+ years of sales experience into a similar environment
• Interpersonal skills Influencing and negotiating skills
• Written & verbal Communication skills
• Planning and organisational skills
• Well organised and structure approach to work Ability to work to deadlines and targets

Sr. Manager (B2B Sales)

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com 

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• As a Sr. Manager, you should have a strong understanding of how to leverage customer and market insights, buyer personas, value selling, and competitive differentiation to build a category leading B2B offering
• Successfully drive your teams to meet and exceed sales quotas and client expectations.
• Key area of focus includes - building a world-class B2B sales team that solidifies us as the clear leader in the market.
• Clearly communicate progress against targets, especially as it relates to tracking pipeline and forecasting
• Leverage data and analytics to monitor and drive your team’s performance, identify achievements as well as areas of focus
• Drive team to move swiftly, build ambitious culture and over-achieve targets month on month.
• Supervise, direct, coordinate and evaluate operational performance as well as coach, mentor and develops leadership staff.
• Prepare sales forecasts; establish team targets and monitor the performance of the sales against these goals; adjust sales strategies to meet changing markets and competitive conditions.
• Good in understanding the market and competitor trends and accordingly drive plans to increase sales revenues.
• Broaden knowledge of company solutions and their capabilities versus the strengths/weaknesses vis-à-vis the competition.
• Able to generate leads through various networks and converting the same to increase business
• Able to articulate well and should have the capability to convert passive clients into real time business deals.
• Extensive understanding of local market and deep penetration for increasing sales
• Ensure adherence in achieving the sales plan and participate in review with reporting supervisor
• Develop and grow relationships with clients, manage client needs and expectations while doing the same with your team
• Ensure consistent and effective communication through regular client quarterly, monthly and weekly business reviews
• Hold regular team meetings/huddles to ensure alignment of team performance and goals
• Identify & recruit right talent for the campaign

We Expect You To Have

• Graduate or Equivalent
• 6 + years of experience in  B2B sales with significant management experience, with deal outcomes that have touched companies of all sizes
• Creative thinker with a strong customer focus who is comfortable with ambiguity and evolving strategies in Agile environment
• Track record of driving innovation and change
• Proven analytical and problem-solving skills with the ability to multi-task
• Detail oriented with strong focus on driving results
• Excellent verbal and written communication skills
• Adaptable/flexible – Ready to work in US timing
• Proficiency in MS Office
• Proficiency in English
• Time management and planning skills
• Demonstrated ability to maintain high level of enthusiasm and motivation

Virtual General Manager

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com 

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Oversee daily operations of the business
• Increase management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining team; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; cultivating a climate for offering information and opinions.
• Key Virtual General Manager roles include defining the right strategic direction and pathway of the business and ensuring the effective and efficient implementation of the strategic direction and business goals.
• Key areas of focus for the Virtual General Manager include strategic and operational planning and supporting the business owners and team, to complete marketing, sales, HR, admin, operations, and financial management projects.
• Constantly monitor processes and procedures for update and improvement opportunities.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; and making mid-course corrections.
• Maintains quality service by establishing and enforcing organization standards
• Contributes to team effort by accomplishing related results as needed
• Ensure the creation and implementation of a strategy designed to grow the business.
• Coordinate the development of key performance goalsfor functions and direct reports.
• Maximizing operating potential to exceed customers’ expectations and company goals
• solves complex issues, and anticipates and plans for the challenges involved
• Establish procedures that produce high-quality guest’s satisfaction, experience, and loyalty that exceeds guests and industry standards
• Monitors the performance of the teams and analyze “Guest Satisfaction Report “and initiates Corrective Action for any deviation
• Prepares monthly reports for management or executive teams that clearly explain operational effectiveness, trends and variances
• Establishes and maintains a proactive human resource function to ensure employee motivation, training and development
• Supervising IT and Security CCTV monitoring team to ensure seamless operations
• Accepts full responsibility for managing an activity
• Ensure compliance with regulations and internal policies
• Liaison between other departments per the requirement

We Expect You To Have

• Experience working in a hotel or resort in a similar capacity, preferably in a preopening setting
• Excellent communication skills and ability to professionally interact and build rapport with guests of all ages and demographics
• Adaptable/flexible – Ready to work in US timing
• Think critically and proactively solve problem
• Experience in customer support is a plus
• Proficiency in MS Office
• Proficiency in English
• Time management and planning skills
• Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Team Member Handbook.
• A minimum of high school diploma or general education degree (GED); or high school senior in good standing. Customer service experience preferred. Additional wellness modality certifications or experiences.

B2B Sales Executives

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Conduct outbound telesales activity to employers to sell VOCI VSpark platform
• New business generation via telesales activity
• Influencing, negotiating and persuading stakeholders to use VOCI VSpark services
• Achieving sales targets in line with KPI’s
• Achieving activity targets in line with KPI’s
• Develop new business opportunities and lead generation
• Following up on leads generated by other employees of Etech/VOCI
• Record all activity onto CRM system
• Establishing and maintaining strong working relationships with all employers
• Market analysis and feedback & maintaining market and competitor knowledge
• Using a variety of sales techniques in order to attract new business opportunities
• Commercial awareness of business opportunities arising in the local and national market and adopt a proactive approach to new business generation
• Identify and follow up on new business leads
• Play an active part in the selling and endorsement of all VOCI products and services
• Develop a good understanding of client companies and their working culture and environment
• Maintaining and inputting data to ensure effective customer relationship management of all stakeholders

What We Expect You To Have

• Experience of working in a target driven commercial environment
• Experience of working within Outbound B2B, virtual sales
• Client relationship management & Cold Calling
• HSC or equivalent
• 1+ years of sales experience into a similar environment
• Interpersonal skills Influencing and negotiating skills
• Written & verbal Communication skills
• Planning and organisational skills
• Well organised and structure approach to work Ability to work to deadlines and targets

Learning and Development Specialist

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: https://www.etechtechnologysolutions.com/career/

Overview

The Learning & Development Specialist’s time will be focused on learning administration duties. He /she will support and deploy virtual classroom training and resources that help our channel partners and internal team members learn about our products, processes, and technology. He/she will also act as a learning administrator for our live training by helping to set up sandboxes, coordinate schedules, and identify operational improvements. The ideal candidate is self-starter and not afraid to implement innovative approaches to training support methods.

 What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Function as a Teaching Assistant for our live training classes by conducting Office Hours
• Grade student exams and provide feedback and coaching to students
• Deploy and prepare sandboxes in anticipation of live training classes
• Maintain a log of training request
• Update & maintain the training events calendar globally
• Perform quality assurance on virtual instructor-led training materials, as needed 
• Design and deploy post-training surveys & instruments to measure learning effectiveness and make adjustments to current program content as needed
• Compiles and communicates performance metrics for online and classroom training courses to measure training effectiveness.

What We Expect You To Have

• 2+ years’ experience with teaching assistant duties for adult learners
• Experience with training coordination
• Experience defining learning needs for internal & external audiences in delivery environment
• Experience on a technical platform
• Great attention to detail including grammar and punctuation a must
• Be ready to work on different time zones

Salesforce Developer

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: https://www.etechtechnologysolutions.com/career/

Overview

 The Salesforce Developer will be involved in all technical aspects of Salesforce.com, including custom code, systems integrations, 3rd party applications, and AppExchange products. The successful candidate will have experience working with Salesforce platforms, application development skills, and the ability to solve complex software problems. The developer will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy customized business solutions across multiple systems. This role is primarily focused on the Salesforce platform with scope to develop in other systems used by our Professional Services org. The Salesforce Developer will be responsible for creating dynamic and scalable Salesforce solutions that perfectly meet the evolving needs of the Professional Services org / Company.

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Participate in the evaluation, scope, and completion of new development requests.
• Develop in, Apex, JavaScript, Visualforce and other technologies to build customized solutions that support business requirements and meet project objectives.
• Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Create and maintain standard operating procedure (SOP) and system architecture documentation. 
• Seek out ways to utilize the Salesforce platform to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.
• Conduct long-term improvement operations to ensure compatibility with evolving project requirements.
• Solid understanding and detailed experience with Salesforce.com architecture.
• Proficiency in Apex, Lightning Web Components, JavaScript, Apex REST API, SOQL.  
• Experience integrating Salesforce.com with other applications via real-time, batch, sync/async
• Excellent project management skills and a positive attitude
• Able to work in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task and think creatively.
• Demonstrated ability to meet deadlines and prioritize simultaneous requests
• A documented history of successfully driving projects to completion
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English. 
• Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes

What We Expect You To Have

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
• 2+ years of experience as a Salesforce.com developer 
• Scripting language experience e.g. Python
• Salesforce.com certifications (App Builder, Developer I, Developer II...)
• Strong understanding of Salesforce.com best practices and functionality
• Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Visual Studio Code, Workbench )
• Strong data management abilities
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a SCRUM or agile environment 

Salesforce Administrator

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: https://www.etechtechnologysolutions.com/career/

Overview

The Salesforce Administrator will help with ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using Salesforce. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our Professional Services org and processes in Salesforce.com.

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Serve as a system administrator for Professional Services org, owning areas like Service Cloud, Sales Cloud, and other products as necessary
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Help develop and configure new case handling processes in Service Cloud
• Complete regular internal system audits and prepare for upgrades
• Help manage data feeds and other integrations
• Help with the evaluation, scope, and completion of new development requests
• Work with members of the user community to define and document development requirements

What We Expect You To Have

• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines and prioritize simultaneous requests
• A documented history of successfully driving projects to completion
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills in English 
• Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• +2 years of experience as a Salesforce.com administrator specifically working on Service Cloud
• Salesforce.com certifications (Admin, Developer, Service Cloud Consultant...)
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a SCRUM or agile environment 

Personal Wellness Guide

Scrum Master- Agile Process

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Service to the Development Team
• Encourages self-organization and cross-functionality (understands the benefits of ‘T-shaped’ team members).
• Support team’s ability to remove impediments on their own and intervene when necessary
• Ensure that quality remains the entire team’s responsibility
• Strive for technical excellence using the Definition of Done
• Advise the team on professionalism and respect (conflict resolution and working agreement adherence)
• Strive for continuous improvement
• Promote an environment of experimentation with an emphasis on outcomes-based process improvements
• Help to incorporate successful experiments into standard processes
• Direct and facilitate the Sprint Retrospective discussions to be positive and result in a focus on one or more items to improve the following Sprint
• Support different development techniques as needed including but not limited to,
  • Xtreme Programming (emergent architecture, pair programming, etc.)
  • Test driven development
  • Continuous delivery
  • Kanban (workflow visualization, cycle time, throughput)
  • Service to the Product Owner
• Help maintain a focus on goal-driven and outcome-oriented planning.
• Maintain Evidence Based Management metrics and dashboard.
• Provide transparent access to the data and a personalized interpretation of the results on a monthly basis.
• Collaborate on finding the best ways to maintain and order the Product Backlog as well as make its contents transparent.
• Provide coaching to ensure that Product Backlog items are well understood by the whole Scrum Team.
• Knowledge and experience using techniques such as user stories (and mapping), Lean
• Canvas, product vision boards, etc.
• Offer guidance on how to forecast using empiricism within a complex domain.
• Service to the Organization
• Lead and plan the adoption/implementation of Scrum across multiple departments and teams.
• Help those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t.
• Facilitate Scrum events as requested or needed.

What We Expect You To Have

• Analytical thinker with ability to identify and solve problems in a logical manner
• Strong work ethic and works well on small teams
• Desires ownership, accountability and goals.
• Friendly, outgoing, enjoys working with others and making customers successful
• Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
• A spirit of collaboration and transparent communication
• A natural curiosity for new scripting languages, frameworks and technologies
• High personal code/development standards (peer testing, unit testing, documentation, etc)
• Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
• Scrum Master certification (PSM I)
• 2+ years experience coaching software development teams as a Scrum Master
• Experience using different SDLC techniques to supplement the intentional gaps in the Scrum guide (burndown monitoring, story point estimation, myriad Retrospective formats, etc.)
• Evidence of the ability to mitigate conflict and facilitate difficult discussions
• Proven ability to live the Scrum values.
• Strong written and verbal communication is a must
• Additional certifications (PSM II, PSM III, PSPO, PSD, PST).
• Experience with scaling frameworks (S@S, Nexus)

Technical Content Writer

Talent Acquisition Manager

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Partners with the Social Media team to ensure proper advertisement of recruitment opportunities
• Ensures deliverables are routed to proper leadership on a daily, weekly and monthly basis
• Serves as Liaison between Medallia Operations and Recruiting, and takes all conference calls which directly involve hiring pace and upcoming Recruiting Plans
• Develops and executes regular recruiting activities that promote the company to the labor market and maintains a record of these events
• Leads the recruiting team and assists them in meeting their center hiring goals
• Develops and maintains network of contacts to help identify and recruit qualified candidates
• Responsible for ensuring that contact is made with candidates for specific job openings
• Ensures that the company is well represented at events and activities within each of the communities by directing the community involvement of the center leaders and team members
• Coordinates internal and external job fairs. Develops and maintains contacts with Colleges, organizations, community leaders, and other public groups to find and attract applicants
• Makes public presentations at Colleges, organizations, and job fairs regarding the organization and opportunities
• When directed, works with external recruiters and employment agencies to identify and recruit candidates
• Utilizes Internet online recruiting sources to identify current trends and strategies in Call Center recruiting and recruit candidates
• Properly maintains files and employment records to Human Resources for future references
• Researches and networks to model best practices in hiring of quality applicants
• Ensures that hiring process is legal and always conducted in a lawful manner
• Provides information on company facilities, benefits and job opportunities to potential applicants
• Builds strong relationships with directors and department heads to create supportive work environment
• Open and responsive to consistent coaching, take an active role in performance planning and goal setting
• Provides daily, weekly and monthly updates to Sr. Recruitment Leader.
• Provide consistent coaching to the Leader of Employment Coordinators and the Reporting Talent Acquisition Leader
• Set and establish performance goals for direct reports and entire Farshore Recruiting Team
• Act as a role model at all times, adhere to high ethical standards
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
• Be flexible in an environment by championing and embracing change
• Maintain up to date collections on all clients
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change
• Manages subordinate supervisors who supervise teams of 4-6 employees within the Recruiting department. Is responsible for the overall direction, coordination and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization’s polices and applicable laws. Responsibilities include oversight of phone interview; implementation of departmental processes; community involvement; directing training of employees; appraising performance; rewarding and discipling employees; addressing complaints and resolving problems.

 What We Expect You To Have

• 5+ years of hardcore IT & Technical recruitment experience into domestic market
• Handling the complete recruitment life cycle i.e., right from understanding the profile to sourcing and screening, telephonic interview, co-ordination of interviews, salary negotiation, post offer process and final joining.
• Sourcing the required profiles through job portals, references, headhunting and mapping techniques.
• Screening applicants to assess technical competence, credentials and attitude.
• Taking telephonic interviews and shortlisting interested candidates based on suitability of the profile as per client’s requirement based on experience in the industry, skills, assignments handled, communication etc.
• Target Oriented & flexible to work in a 24*7 environment

Quality Analyst

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

 Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

 What You’ll Be Doing:

• Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
• Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
• Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
• Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
• Assists with routine and ad hoc requests
• Supports projects and initiatives within the department
• Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
• Sends data and reports to account stakeholders if needed
•  Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change

We Expect You To Have:

• Graduate or equivalent
• Minimum 1-year work experience; Quality experience is an added advantage 
• Computer proficiency in MS Office 
• Flexible in working hours is a must
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills
• Ability to effectively organize, prioritize, multi-task and manage time
• Ability to work independently
• Excellent attention to detail
• Ability to exercise strict confidentiality in all matters

Director Quality Assurance

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

 Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

 If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

 Visit us: www.etechgs.com

 What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

 What You’ll Be Doing:

• Build a world-class quality assurance function designed to ensure the effortless customer experience is consistent and meeting our standards across all customer touchpoints.
• Establish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standards.
• Surface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plans
• Create innovative ways to receive and track actionable customer feedback
• Analyze customer promise among competitors and keep abreast of new initiatives across the industry that drive customer loyalty
• Use speech and text analytics software to understand customer challenges, and calibration of quality monitoring results
• Facilitate periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation process
• Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around the reduction
• Create and develop Quality Assurance team to meet evolving business needs and across various functions, including Voice, Chat, Email, and Social Media teams
• Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

What We Expect You To Have:

• Bachelor's Degree in applicable field (Process improvement or PMP certifications are a plus)
• 10+ years of experience in a quality or experience-driven role, preferably in a multi-site/multi-channel contact center environment
• 5+ years working directly with either data, text, or speech analytics tools used to identify and improve experience and process
• While not specifically a 'data role,' you should be analytical with a strong grasp of using data to determine cause and effect relationships, with an ability to create project plans leveraging this data into actionable change
  • Proven success in managing, leading, and motivating others, with strong interpersonal skills and the ability to inspire and lead a team
  • Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
  • High level of proficiency with Micro Soft Word, powerpoint, and excel 
• Position may require travel

Asp.Net MVC Developer

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

 If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging 
• Perform necessary unit testing of modules assigned to him/her with adequate quality standards
• Proactively follow up with customers regarding outstanding issues
• Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services. Coordinate project and delivery schedules to ensure that SLA is met
• Responsible for on-time task tracker entries per task assigned and daily log entries
• Represent the company in a positive and professional manner. Participate actively in company events
• Proactive reporting to Supervisor about project updates
• Protectively approach supervisors during free time to enhance his skills or upgrade existing features of any products/projects

What We Expect You To Have:

• Must have experience building web applications using MVC, Angular, and Entity Framework
• Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX
• Must have experience developing web services
• Should be able to design and develop databases for large applications
• Front-End development experience with UI frameworks like Bootstrap
• Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
• C#.net
• MVC
• Entity Framework
• HTML, CSS, Javascript, J query, Bootstrap
• SQL Server
• RESTful APIs
• Angular.Js (Good to have)
• Dotnet Core (Good to have)
• Flexible to work in a US/Nightshift
• Bachelors or equivalent combination of education and experience
• 3+ years of professional experience in Asp.net MVC with c# web-based application with SQL Server 2008/2012 backend

Server Admin

Data Analyst

Journey Analytics

Summary

The Data Intelligence Solutions team implements and manages Text Analytics, Speech Analytics, CX Journey and the Social platforms for leading global companies across retail, financial services, hospitality, high-tech, and other industries, including the public sector. As a member of the team, you will work with senior decision-makers at admired brands on a mission-critical task — helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, and build a new industry.

The Role

As a Data Engineer, you will lead the ingestion of massive data volumes into Clients platform using SQL, integrating it with downstream customer and third-party systems. You will work closely with a CX Journeys Expert to translate business needs and product capabilities into successful integrations. This role is an integral part of the CX Journeys organization. You will become an expert of Client platform and integration capabilities, influencing the Client product roadmap with your advocacy for customer’s needs.

Responsibilities:

• Architect, implement and deploy new data models and data processes in production.
• Perform data analysis to generate business insights.
• Interface with Engineers and Product Managers to understand product goals and data needs.
• Build data expertise and own data quality for allocated areas of ownership.
• Support critical data processes running in production.
• Collaborate with customers in assembling large, complex data sets that meet functional business requirements.

Minimum Qualifications

• BA/BS degree in Computer Science or related technical discipline.
• Programming knowledge in Python or R.
• Knowledge of SQL
• Knowledge of database systems
• Experience with scripting common DBA recurring tasks.

Preferred Qualifications

• 5+ years of experience with SQL environments and integration products.
• Strong proficiency in SQL with experience building ETL jobs in large scale data environments.
• Experience with Linux
• Experience with JavaScript and JSON
• Strong data analysis and visualization skills with experience building dashboards in (Tableau or other data visualization tools).
• A self starter with the ability to deal with ambiguity, connect dots and adapt to a fast changing environment.
• Ability to work both independently and in a tight knit team.
• Experience using Google Cloud Platform.

Strategy Analytics Analyst

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: https://www.etechtechnologysolutions.com/career/

Overview

You will work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers.

You’ll tackle real business problems by analyzing operational, customer and financial data, alongside some of the world’s largest customer feedback datasets. This role will position you for many career growth options at the intersection of customer experience, management consulting, and data science.

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Contribute to the entire web lifecycle
• Develop functional and fast-responsive web applications, using markup languages
• Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
• Troubleshoot UI and improve its performance accordingly
• Employ the latest technology in order to re-built legacy apps
• You’ll work with Senior Analysts, Managers and/or Senior Managers to uncover actionable and commercially focused insights. Each of your projects will also have a Partner who will help provide new perspectives and direction for your project team.
• You’ll analyze operational, customer, and financial data, alongside some of the world's largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
• You’ll pull and integrate data from disparate sources, writing code to clean the data in preparation for modelling.
• You’ll build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions.
• You’ll use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations
• Help the team prepare customer facing deliverables (slide decks) that convey the results and applicability of your analysis

What We Expect You To Have

• BA/BS Degree/ MA/MS Degree (continued straight from Undergraduate)
• Hands on experience working on R, Python and Regression (Preferred Multiple regression)
• Flexible working in US shift
• Demonstrated expertise with regression-based data analysis and quantitative research methodologies
• Knowledge of statistical software packages (e.g., R)
• Excellent problem solving and analytical skills
• Excellent project management and communication skills (written and in slides). Ability to formulate hypotheses, search for patterns, and find the story in the data
• Quick learner/creative thinker/self-starter
• Passion for problem resolution

Trainer

Customer Experience Specialist

AWS Admin

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

 About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

Visit us: www.etechgs.com

 What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Performs system administration, including system security, software update management, and database maintenance.
• Experience provisioning, operating and maintaining systems running on AWS
• Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
• Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
• Install, configure, and secure servers in a virtual environment
• Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
• Analyze system logs and identify potential issues with the computer system

We Expect You To Have:

• Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
• Exposure to Database management using MS SQL Server, MySQL, Redis
• Hands-on OS experience: Windows Server, Linux, etc.
• assessing the stability, security, and scalability of installed Windows & Linux Servers
• IIS, Apache & Nginx - site configuration, SSL provisioning and installation, troubleshooting.
• Strong working knowledge on Site Hosting and SSL certificate process
• Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
• Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
• Bachelors or equivalent combination of education and experience
• 2– 4 years’ experience in a similar role

Full Stack Developer (.Net)

Data Engineer

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: https://www.etechtechnologysolutions.com/career/

Overview

Data Engineers are responsible for data modeling & mapping to help manage the ever-growing information needs of our clients.

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Implement Customer Success Platform for customers
• Understand customer data models and advise them on data discrepancies and gaps.
• Work with customers on data access and import that data.
• Use ETL tools and techniques to solve data problems

What We Expect You To Have

• 3+ years of experience working with databases like Postgres, MySQL Oracle, MongoDB, etc.
• Understanding of CRM applications like Salesforce.
• Experience with REST APIs and related tools.
• A good foundation in computer science fundamentals with particular expertise in data structures, algorithms, and design
• Bachelor's Degree or higher in Computer Science, Electrical Engineering or a related field

Speech & Text Analyst

Business Analyst

Reporting Analyst

Reporting Analyst

This technical opening is for Etech Technology Solutions, a group company of Etech Global Services. Etech provides software development services and product development solutions to the companies globally.

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: https://www.etechtechnologysolutions.com/career/

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing

• Calculates factors such as Utilization, and other performance metrics and production data.
• Writes and distributes production reports based on data compiled, tabulated, and computed.
• Determines the sources of the data information required for the reports.
• Updates and ensures data integrity in Medallia’s PSA tool.
• Maintains files of documents used and prepared.
• Charts production, based on statistics compiled, for reference by production and management personnel.
• Communicates system errors or problems.
• Conduct analysis and recommend solutions to performance issues with the operational business units.
• Build strong and effective working relationships with team members and internal departments.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

What We Expect You To Have

• Bachelor’s degree preferably in Math, Statistics or Engineering related field.
• Proven record of accuracy and attention to detail.
• Expertise in Excel/Google Spreadsheets (Data Analytics) is a prerequisite.
• Good knowledge of database languages such as SQL, MAQL.
• Experience of working on SFDC and knowledge of BI tools such as Tableau will be an added advantage.
• Must be fluent in written and spoken English.
• Attitude – Positive and go getter. Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Presents a professional, efficient, and service-oriented profile to clients and internal/external customers.
• Ensures a high level of quality in all administrative efforts.
• Knowledge of Company policies and procedures as outlined in the employee handbook
• Ability to prioritize and multitask; Effectively communicate using proper grammar and syntax; Exhibit a professional image and demeanour at all times; Pass skills tests which includes Advanced qualifications test on Excel as necessary. Must be capable of problem-solving promptly and independently while under pressure.