Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer:

• Personalized Coaching and Specialized Training and Development Sessions
• Competitive Salary and Compensation Incentives
• Excellent Health, Vision and Dental Benefits
• Tuition & Day Care Reimbursement
• Company Match for 401K Contribution
• Casual Dress Code
• Community Involvement Opportunities
• Amazing Paid Time Off Incentives
• Rewards & Recognition for Stellar Performance
• Bilingual Pay (If Hired for Bilingual Role)
• Opportunities for Advancement (Over 90% of our promotions are internal)
• Virtual Interviewing & Onboarding
• Work from Home Opportunities

What You’ll Be Doing:

• Place high volume of outbound phone calls to record custodians
• Answer incoming calls from customers and appropriately resolve requests
• Updating customer information in our database systems
• Meet and exceed established daily goals
• Build strong relationships with internal associates and external contacts
• Make logical, informed decisions
• Demonstrate outstanding organizational and time management skills
• Display excellent communication skills with diplomacy and tact

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer:

• Personalized Coaching and Specialized Training and Development Sessions
• Competitive Salary and Compensation Incentives
• Excellent Health, Vision and Dental Benefits
• Tuition & Day Care Reimbursement
• Company Match for 401K Contribution
• Casual Dress Code
• Community Involvement Opportunities
• Amazing Paid Time Off Incentives
• Rewards & Recognition for Stellar Performance
• Bilingual Pay (If Hired for Bilingual Role)
• Opportunities for Advancement (Over 90% of our promotions are internal)
• Virtual Interviewing & Onboarding
• Work from Home Opportunities

What You’ll Be Doing:

• Handle escalated issues and deescalate customers.
• Resolve guest issues and provide solutions in the shortest possible time frame.
• Cross sell hotel accommodation if the desired property is sold out
• Answer the telephone with a polite and courteous manner
• Provide general information over the phone, relating to cancellations, relocations, billing and other types of inquires
• Respond to all customer inquires using multiple channels (telephone, email and any additional channels as developed)
• Display a calm demeanor when handling guest issues or complaints

SUMMARY:

Computer Telephony Integration (CTI) Administrator by performing the following duties.

• Worked with the CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE.
• Familiarity with implementation of IP Telephony and Dialer applications.
• Knowledge of the building Campaigns, Queues, Call Control Scrips and IVR into the Dialer system.

ESSENTIAL DUTIES AND RESPONSIBILITIES

includes the following. Other duties may be assigned

• CTI solution design, development and maintenance
• Integration of various CTI solutions to the contact Centre architecture
• Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc.
• Call Control Scripts development and enhancement
• Administration of management tools
• Creation and maintenance queries (SQL knowledge required)
• Generation of historical and real time database reports
• Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing to solve call center related issues
• Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center and data base integration with the CTI infrastructure.

SUPERVISORY RESPONSIBILITIES:

Supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE OF:

• Complex voice network design and numbering plans for multiple locations
• Call centre configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
• Computer Telephony Integration (CTI)
• Complex call centre configurations
• VoIP Trunking (SIP / H.323)
• Dialer
• SQL
• TURN/STUN Protocol
• WebRTC
• Windows Server Failover Cluster.
• Call Accounting
• Telephone Wiring
• IVR/VRU
• Experience with SIP, SBC's, VoIP, QOS, COS, VLAN, etc.
• Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
• Must have experience working in Multi-site and hybrid configurations of enterprise level IP and TDM environments

Certification from any of the below will be added advantage.

• Avaya Certified Implementation Specialist or ACIS
• Certification Partners Convergence Technologies Professional or CTP
• Digium Certified Asterisk Professional or dCAP
• CCNP Collaboration: Cisco Certified Network Professional Collaboration
• Any certification by above mentioned CTI platforms.

EDUCATION and/or EXPERIENCE:

Bachelor's degree from four-year college or university preferred and at least 2 years experience in the field or a related area; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS:

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver’s license or other Government issued ID.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

Summary:

Data Analyst is responsible for integrity of lead information, categorization and sterilization of lead files, resetting and provision of customized filters for all outbound programs. In addition to list loads, the team also has the responsibility for pre and post analysis of lead information while providing solutions to the operations division and CTI team regarding those leads in ways that are designed to maximize productivity. As part of its defined process, the list team also has accountability regarding compliance through lead suppression and implementation of dialing restrictions. Part of the methodology of lead suppression includes file comparisons to “Do Not Call” lists supplied both internally as well as through Etech’s partner in compliance “Possible Now” on the federal and state levels

ESSENTIAL DUTIES AND RESPONSIBILITIES.

• Receive and process lead information
• Verify lead information falls within all compliance parameters and categorize and account for those records that are considered un-callable due to federal and state legislation as well as local and client
• Process all callable leads and make them readily available for dialing
• Provide load reports detailing information such as callable loads, geographic locale, etc.
• Ensure continued performance of leads through analysis and monitoring
• Summarize, Reconcile, and Return lead information once completed through final disposition status, expiration, un-callable status, etc.
• Provide recording as well as missing information from database.

ETL Duties

• Implement all ETL procedures for all new projects and maintain effective awareness of all production activities according to required standards and provide support to all existing applications.
• Documents all technical and system specifications documents for all ETL processes and perform unit tests on all processes and prepare required programs and scripts.
• Perform tests and validate all data flows and prepare all ETL processes according to business requirements and incorporate all business requirements into all design specifications.
• Develop and perform tests on all ETL codes for system data and analyze all data and design all data mapping techniques for all data models in systems.
• Provide support to all ETL schedule and maintain compliance to same and develop and maintain various standards to perform ETL codes and maintain an effective project life cycle on all ETL processes.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

Computing studies such as Bachelor Degree or Diploma in Engineering (Computing) or Computer Science with minimum 2 years experience.

• A good understanding of Database systems, Database Achitecture and Sql.
• Vendor certification (eg, Microsoft Certified Database Administrator)

Knowledge of:

Microsoft Sql server 2000/2005/2008.

ETL Tools like SSIS, Talend.

Pl/Sql.

Should be well versed with Different file Formats for parsing files like Flat File, JSON, XML and etc.

Data Warehouse / BI concepts and CTI knowledge would be added advantage.

Ability to: (Prioritize work, multi task, problem solve...)

EDUCATION and/or EXPERIENCE:

Bachelor's degree or Diploma from three to four year college or university; or 2 to 3 years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to top management, Team Leaders, and/or boards of directors.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver’s license or other Government issued ID.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, and talk and hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

Summary:

Prepares new team members to succeed in their jobs. Required to be available as needed per campaign and can be moved between campaigns as needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties And Responsibilities:

You enjoy the fast-paced nature of adapting on the fly to corporate changes.

• Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.

You thrive in challenging others to be creative problem-solvers.

• Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them.

You desire a fun atmosphere that promotes interactive learning.

• Leading a training class is about creating a fun, engaging environment in which learning can flourish.

You enjoy helping others succeed!

• Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.

There’s no I in Team.

• Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.

Be a reason to stay.

• We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.

Recap with style.

• Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.

You can lead with humility.

• A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.

Coaching is second nature.

• Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.

You aren’t afraid to ask the tough questions.

• It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.

Be able to write what you teach.

• On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers.

You bring others up to your expert status.

• Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers.

You bring solutions, not problems.

• A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!

You lead by example.

• Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits.

Supervisory Responsibilities:

Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Knowledge of:

Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.

Ability to:

Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.

Education And/Or Experience:

Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

Valid drivers’ license or government issued photo ID.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

About Etech

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

Company Website:

https://www.etechgs.com/

Summary:

Customer Experience Specialist solicits order for products or services over the internet by performing the following duties.

Essential Responsibilities:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to giveinformation and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourages customers to buy.
• Secures and places orders with others for filling and arranges delivery date.
• Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or referproblems. Prepare report on sales activities - Sales Tracker.
  Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

We expect you to:

• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills.
• An unerring attention to detail.
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fastand furious.
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.

Qualification Required:

• Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.

Summary:

Handle the Speech Analytics software, customize the tool per the requirement to derive desired data, analyze the generated data, and recommend actionable insights to help improve key metrics of the operations team. The person will work closely with Operations/Client to provide feedback on opportunity areas, make recommendations on areas that may need new, ongoing or remedial training, VOC (voice of customer), and BI (Business Intelligence) inputs.

Essential Responsibilities:

• Create Speech Analytics language content for requested insights.
• Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
• Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
• Make recommendations and define data strategies to solve critical business problems.
• Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
• Accurate delivery of comprehensive analysis and reports.
• Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
• Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
• Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
• Proactively identify and deliver actionable business insights based on indicators.
• Supports projects and initiatives within the department.
• Assists with routine and ADHOC requests.
• Be flexible in an environment by championing and embracing change. 

Core Competencies/Skill Set: 

• Flexible in working hours is a must
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Ability to work independently.
• Excellent attention to detail.
• Ability to exercise strict confidentiality in all matters. 

Qualification and Experience: 

• Graduate or equivalent.
• Experience leading small to medium-sized projects involving complex data sets and high variability
• 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
• Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center.
• Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
• Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
• Knowledge of Access, SQL, other scripting languages will be a plus 

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence & procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificate, License & Registrations:

Valid driver’s license or other Government-issued photo ID

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk and use hands to finger, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

Summary:

We are hiring Digital Marketing Specialist whose role is to design, create, and deliver marketing programs to support expansion and growth of the company services and products. This role requires an in depth knowledge of company products/services and market goals. Proficiency in Search Engine Optimization, Inbound Marketing, graphics, web advertising, social media and web development is a must. Familiarity with a wide range of field practices, concepts, and procedures. Marketing specialists rely on judgment in planning and experience to accomplish identified goals.

Duties and Responsibilities:

• Analyze digital data to draw key recommendations around website optimization
• Conduct social media audits to ensure best practices are being used
• Maintain digital dashboard of several different accounts
• Coordinate with sales team to create marketing campaigns
• Prepare emails to send out to customers (Manage day-to-day email marketing campaign execution, including planning, targeting, set-up, testing, execution, reporting, and optimization.)
• Create and maintain online listings across different web platforms
• Ensure that the brand message is consistent
• Fully own and report Key Performance Indicators, and provide direction to optimize and scale
• Set monthly performance targets and deliver scalable growth for key products
• Develop and execute a scalable marketing plan to deliver profitable products
• Set strategy and tactics to optimize funnels based on split testing, pricing, and offers
• Determine the segmentation strategy for online traffic and email lists
• Monitor competition and provide ideas to stand out
• Stay up-to-date with digital technology and online learning developments
• Work with the Creative Team to develop the landing pages and online sales funnels
• Work with the Media Team to set monthly budgets for paid traffic and lead generation
• Prepares marketing reports by collecting, analyzing, and summarizing sales data.

Qualifications for Digital Marketing:

• 2+ Years of Experience in Digital Marketing
• Must have On-page SEO, Inbound Marketing hands-on and thorough knowledge to use of social media for business
• Experience executing paid social media campaigns (Paid advertising management including social media advertising, Google ads, and other paid advertising initiative)
• Need to have good communication skills and good English.
• Bachelor's degree in marketing or business
• Knowledge of video and picture editing software such as Adobe
• Must be able to juggle multiple projects at the same time
• Must be logical, smart and technically strong in terms of understanding requirements
• Incredible attention to detail
• Full understanding of all social media platforms and other third party marketing applications.
• Problem solving skills
• Knowledge of content management systems

We are hiring for one of the top most SaaS based reputed clients based at US which is associated with Etech.

What is the client software?

The client product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management).

Job Description:

As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

The Role:

As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.

Responsibilities:

Product Implementation:

• Work with senior team members to carry out customer implementations and program enhancements
• Participate in the implementation design, setup, and review processes
• Identify improvements to our feedback products and processes
• Utilize Client software knowledge for testing customized software solutions

Client Management:

• Build long-standing customer relationships by improving customer feedback programs
• Provide support to client meetings by leveraging in-depth Client system capabilities
• Work with client teams in resolving technical/system related inquiries
• Provide quality assurance support when providing features to clients
• Provide client support when analyzing large sets of data

Qualification Required:

• Excellent analytical skills (including Microsoft Excel) and attention to detail
• Strong written, oral communication and presentation skills
• Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
• Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage

Preferred Candidates:

• Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate team work in remote setting will be preferred.

Summary:

The Cyber Security Auditor will analyze overall enterprise security audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support. The CSA will review and evaluate audit findings make recommendations for audit readiness, contribute to security presentations, and participate in debriefs to represent cyber security interests.

The CSA must work as a Cybersecurity subject matter expert (SME) and Cybersecurity team member assisting with security awareness training curriculum, form gathering and other security documentation, as required by Etech Cyber security, conducts security audits of information systems against documented organization security standards as well as ISO 27001, PCI-DSS, HIPPA, and Privacy Shield.

Review security controls, tests system technical security configuration settings, reviews system scan results for compliance with documented policy and industry standards, and assists with developing and reviewing compliance reports that clearly identity security findings and proposed remediation strategies as necessary.

Essential Responsibilities:

• Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
• Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion
• Liaise with technical security stakeholders on an ongoing basis
• Set and continually manage technical project expectations with team members and others stakeholders
• Conduct security audits of information systems against policy/process as defined with Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield
• Plan and schedule security audit timelines
• Determine the frequency and content of audit reports, analyze results, and remediate problem areas.
• Review and evaluate audit findings and make recommendations on improving security and audit preparedness
• Create audit remediation plans along with members of the cyber security and technical teams and establish timelines for completion
• Ability to travel between locations as necessary

Formal Education & Certification

• University degree in the field of Computer Science/Technology Management/and /or 2+ years related work experience
• Certifications in Cyber Security and/or Technology fields a plus

Knowledge & Experience

• 2 years direct work experience in a technical environment
• Familiarity with security audit and/or standard audit practices
• Ability to conduct technical security audits for complex information systems
• Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies
• Experience with network security, vulnerability management, incident response
• Knowledge of emerging cyber security trends
• Familiarity with Change Management practices
• General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)
• Database and operating systems experience with Microsoft products a plus
• Technically competent with various software programs, such as Microsoft Office products, SQL, etc.
• Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods and standards
• Familiarity with industry security standards such as ISO 27001, PCI-DDS, HIPPA, Privacy Shield, etc. a plus.

Personal Attributes

• Experience at working both independently and in a team-oriented, collaborative environment is essential
• Can conform to shifting priorities, demands and timelines through analytical problem solving capabilities
• Reacts to project adjustments and alterations promptly and efficiently
• Flexible during times of change
• Ability to read communication styles of team members and contactors who come from a broad spectrum of disciplines
• Persuasive, encouraging, and motivating
• Ability to elicit cooperation’s from a wide variety of sources, including upper management, clients, and other departments
• Possession of excellent analytical skills
• Strong written and oral communication skills
• Strong interpersonal skills
• Adept at conducting research into project-related issues and products
• Must be able to learn, understand and apply new technologies
• Customer service skills a must
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial