For USA send your resume : recruiting@etechtexas.com
    Title
    Location
    Job Function
  • Social Media Recruiter Nacogdoches Global Development

    Social Media Recruiter

    Job Title : Social Media Recruiter
    Department : Global Development
    Location : Nacogdoches

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Work from Home Opportunities

     

    What You’ll Be Doing?

    • Creates the social media recruitment strategy, which is aligned with the marketing and HR communication
    • Explores important recruitment niches
    • Finds important communication and discussions topics to increase the online presence of the organization
    • Engages the organization into the social media communication
    • Builds the strong internal network of contributors into discussions aligned with the social media strategy
    • Facilitates HR Recruiters in posting right job vacancies
    • Measures the social media performance in the recruitment area
    • Manages dedicated budget for the social media communication

     

    What We Expect You To Have

    • Social Media Knowledge
    • Strong Communication Skills
    • Networking Skills (internal and external)
    • Facilitation Skills
    • Strong Analytical Skills
    • Training Skills

     

    Online Chat Representative Nacogdoches Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Nacogdoches
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    Customer Service Representative Nacogdoches Operations

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Nacogdoches

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history

    Employment Coordinator Nacogdoches Recruiting

    Employment Coordinator

    Job Title : Employment Coordinator
    Department : Recruiting
    Reports to : Assistant Director of Recruitment
    Location : Nacogdoches

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    Visit us: www.etechgs.com

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Ensure all applications are worked through in a timely manner
    • Coordinate communication with applicants
    • Conduct pre-screen by telephone or video chat with prospective candidates
    • Multitask and navigate through multiple systems and databases
    • Assist candidates with virtual testing
    • Maintain Applicant Tracking systems and update candidate information
    • Complete New Hire paperwork with newly onboarded talent
    • Conduct Social Security Verifications for all new hires
    • Convey information about Etech to candidates
    • Oversee document retention process for assigned location
  • Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history

    Sales Representative Dallas Operations

    Sales Representative

    Job Title : Sales Representative
    Department : Operations
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Are you motivated, passionate and eager to start an exciting career??? Look no further – become a Sales Representative with our firm. The role is critical to retain our loyal customer base, educate and offer products and services.

    Our Sales Representatives main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities
    • Competitive sales position with top performers averaging  $15 to $19
    • Competitive salary and lucrative compensation plan based off sales performance . 

    What You’ll Be Doing 

    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.
    • Professionally manage difficult or emotional customer situations, respond promptly to customer needs and to requests for service and assistance.
    • Exhibit objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive, high performing atmosphere; self-motivated with a passion for people

    What We Expect You To Have 

    • Ability to access the customer’s needs by probing and uncovering their pain, building rapport, and negotiating to achieve a mutually beneficial one-call resolution.
    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training – preferred

    Bilingual Retention Sales Representative

    Job Title : Bilingual Retention Sales Representative
    Department : Operations
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Are you motivated, passionate and eager to start an exciting career??? Look no further – become a Retention Sales Specialist with our firm. The role is critical to retain our loyal customer base, educate and offer products and services.

    Bilingual Retention Sales Representatives main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing 

    • Competitive sales position with top performers averaging $15 to $19/hr
    • Competitive salary and lucrative compensation plan based off sales performance . 
    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

    What We Expect You To Have 

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required
    • High school diploma or general education degree (GED)
    • One year minimum of retention/soft collections/sales/customer service experience

    Inbound Telephone Sales Representative

    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision, and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities 

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training
    • Knowledge of:
      • Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to: 
      • Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Language Skills: 
      • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
      • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
      • Ability to read, write, and speak fluently in English.
      • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English. 
    • Mathematical Skills:
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
    • Reasoning Ability: 
      • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
      • Ability to deal with problems involving several concrete variables in standardized situations.
    • Certificates, Licenses, Registrations:
      • Valid driver’s license or other Government-issued photo ID.

     

    Online Chat Representative Dallas Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Pay Grade : $13.50/Training and $14.00/Production
    Location : Dallas
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Social Media Recruiter Rusk Global Development

    Social Media Recruiter

    Job Title : Social Media Recruiter
    Department : Global Development
    Location : Rusk

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Work from Home Opportunities

     

    What You’ll Be Doing?

    • Creates the social media recruitment strategy, which is aligned with the marketing and HR communication
    • Explores important recruitment niches
    • Finds important communication and discussions topics to increase the online presence of the organization
    • Engages the organization into the social media communication
    • Builds the strong internal network of contributors into discussions aligned with the social media strategy
    • Facilitates HR Recruiters in posting right job vacancies
    • Measures the social media performance in the recruitment area
    • Manages dedicated budget for the social media communication

     

    What We Expect You To Have

    • Social Media Knowledge
    • Strong Communication Skills
    • Networking Skills (internal and external)
    • Facilitation Skills
    • Strong Analytical Skills
    • Training Skills

     

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Rusk

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    • Resolve all issues with diplomacy, tact and respect

    Online Chat Representative Rusk Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Rusk
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities
  • Social Media Recruiter Lufkin Global Development

    Social Media Recruiter

    Job Title : Social Media Recruiter
    Department : Global Development
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Work from Home Opportunities

     

    What You’ll Be Doing?

    • Creates the social media recruitment strategy, which is aligned with the marketing and HR communication
    • Explores important recruitment niches
    • Finds important communication and discussions topics to increase the online presence of the organization
    • Engages the organization into the social media communication
    • Builds the strong internal network of contributors into discussions aligned with the social media strategy
    • Facilitates HR Recruiters in posting right job vacancies
    • Measures the social media performance in the recruitment area
    • Manages dedicated budget for the social media communication

     

    What We Expect You To Have

    • Social Media Knowledge
    • Strong Communication Skills
    • Networking Skills (internal and external)
    • Facilitation Skills
    • Strong Analytical Skills
    • Training Skills

     

    Bilingual Retention Sales Representative

    Job Title : Bilingual Retention Sales Representative
    Department : Operations
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Are you motivated, passionate and eager to start an exciting career??? Look no further – become a Retention Sales Specialist with our firm. The role is critical to retain our loyal customer base, educate and offer products and services.

    Bilingual Retention Sales Representatives main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

     What You’ll Be Doing 

    • Competitive sales position with top performers averaging $12 to $15
    • Competitive salary and lucrative compensation plan based off sales performance
    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

    What We Expect You To Have 

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training – preferred

    Cyber Security Auditor Lufkin Etech Technology Solutions (ETS)

    Cyber Security Auditor

    Job Title : Cyber Security Auditor
    Department : Etech Technology Solutions (ETS)
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com


    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
    • Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion
    • Liaise with technical security stakeholders on an ongoing basis
    • Set and continually manage technical project expectations with team members and other stakeholders
    • Conduct security audits of information systems against policy/process as defined within Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield
    • Plan and schedule security audit timelines
    • Determine the frequency and content of audit reports, analyze results, and remediate problem areas
    • Review and evaluate audit findings and make recommendations on improving security and audit preparedness
    • Create audit remediation plans along with members of the cybersecurity and technical teams and establish timelines for completion

    We Expect You To Have:

    • University degree in the field of computer science/technology management and/or 2+ years related work experience
    • Certifications in Cyber Security and/or Technology fields a plus
    • 2 years direct work experience in a technical environment
    • Familiarity with security audit and/or standard audit practices
    • Ability to conduct technical security audits for complex information systems
    • Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies
    • Experience with network security, vulnerability management, incident response
    • Knowledge of emerging cybersecurity trends
    • Familiarity with Change Management practices
    • General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)
    • Database and operating systems experience with Microsoft products a plus
    • Technically competent with various software programs, such as Microsoft Office products, SQL, etc
    • Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods, and standards
    • Familiarity with industry security standards such as ISO 27001, PCI-DSS, HIPPA, Privacy Shield, etc. a plus
    • Experience at working both independently and in a team-oriented, collaborative environment is essential
    • Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
    • Reacts to project adjustments and alterations promptly and efficiently
    • Flexible during times of change
    • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
    • Persuasive, encouraging, and motivating
    • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
    • Possession of excellent analytical skills
    • Strong interpersonal skills
    • Adept at researching project-related issues and products
    • Must be able to learn, understand, and apply new technologies
    • Customer service skills a must
    • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
    • Sitting for extended periods of time
    • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
    • Physically able to participate in training sessions, presentations, and meetings
    • Travel may be required for performing site audits, meeting with clients, stakeholders, or offsite personnel/management

    Inbound Telephone Sales Representative

    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision, and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities 

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training
    • Knowledge of:
      • Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to: 
      • Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Language Skills: 
      • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
      • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
      • Ability to read, write, and speak fluently in English.
      • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English. 
    • Mathematical Skills:
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
    • Reasoning Ability: 
      • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
      • Ability to deal with problems involving several concrete variables in standardized situations.
    • Certificates, Licenses, Registrations:
      • Valid driver’s license or other Government-issued photo ID.

     

    Employment Coordinator Lufkin Recruiting

    Employment Coordinator

    Job Title : Employment Coordinator
    Department : Recruiting
    Reports to : Assistant Director of Recruitment
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    Visit us: www.etechgs.com

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Ensure all applications are worked through in a timely manner
    • Coordinate communication with applicants
    • Conduct pre-screen by telephone or video chat with prospective candidates
    • Multitask and navigate through multiple systems and databases
    • Assist candidates with virtual testing
    • Maintain Applicant Tracking systems and update candidate information
    • Complete New Hire paperwork with newly onboarded talent
    • Conduct Social Security Verifications for all new hires
    • Convey information about Etech to candidates
    • Oversee document retention process for assigned location

    Online Chat Representative Lufkin Operations

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Lufkin
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    Sales Representative Lufkin Operations

    Sales Representative

    Job Title : Sales Representative
    Department : Operations
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Are you motivated, passionate and eager to start an exciting career??? Look no further – become a Sales Representative with our firm. The role is critical to retain our loyal customer base, educate and offer products and services.

    Our Sales Representatives main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities
    • Competitive sales position with top performers averaging $12 to $15 
    • Competitive salary and lucrative compensation plan based off sales performance

    What You’ll Be Doing 

    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.
    • Professionally manage difficult or emotional customer situations, respond promptly to customer needs and to requests for service and assistance.
    • Exhibit objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive, high performing atmosphere; self-motivated with a passion for people

    What We Expect You To Have 

    • Ability to access the customer’s needs by probing and uncovering their pain, building rapport, and negotiating to achieve a mutually beneficial one-call resolution.
    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training – preferred
  • Reservation Sales Specialists Palm Beach Operations

    Reservation Sales Specialists

    Job Title : Reservation Sales Specialists
    Department : Operations
    Location : Palm Beach

    Our Hotel Reservations team is growing – but we are not adding team members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company. We are currently hiring Reservations Sales Specialists to join our dynamic team. As a Reservation Sales Specialist at Etech, your primary responsibility is to exceed the expectations of internal and external customers by assisting guests with creating their Luxury Resort reservations and booking their personal wellness packages. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide an outstanding customer experience. If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive hourly base pay and Compensation Incentives
    • Tuition Reimbursement
    • Casual Dress Code
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Take inbound chats/calls from potential guests at a brand-new luxury wellness resort. Assist the guests in booking not only their stay but also personal wellness packages, spa services, group packages etc.
    • Communicate with customers by providing information/answering questions regarding current availability, wellness services and additional hotel amenities.
    • Quote prices and encourage customers to schedule a reservation
    • Secures and places reservations
    • Enter sensitive personal data of customers into computer database system
    • Build strong relationships with Team Leader, and team members
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Act as a role model at all times, adhere to high ethical standards
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Be flexible in an environment by championing and embracing change
    • Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales

    Schedule

    • Holidays may be required.
    • Monday to Friday and some weekends.
      • Pre-launch hours are 9am-6pm
      • Schedule must be flexible

    What We Expect You To Have

    • High school diploma or general education degree (GED)
    • Three months related experience in hotel reservations preferred
    • Customer Service: 1 year (Preferred)
    • Sales Experience: 1 year (Preferred)
    • Call Center: 1 year (Preferred)
    • Hospitality: 1 year (Preferred)
    • A proactive approach to problem-solving with strong decision-making skills
    • High proficiency in the English language (verbal and written)
    • Play a role as part of the team to achieve revenue goals
    • Promote a cooperative and problem-solving atmosphere
    • Conduct all business in a professional and courteous manner
    • Knowledge of: Basic Computer operations including keyboarding, proper grammar and syntax
    • Ability to: Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.
    • LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read, write, and speak fluently in English. 
    • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver’s license or other Government issued photo ID

     

    System Administrator Palm Beach Etech Technology Solutions (ETS)

    System Administrator

    Job Title : System Administrator
    Department : Etech Technology Solutions (ETS)
    Reports to : IT Manager
    Location : Palm Beach

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us : www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
    • Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
    • Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
    • Manage all operating systems and end-user software.
    • Manage communications and connection solutions, including workstation connectivity,
    • local area networks, local email connectivity, intranet, and Internet applications.
    • Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best practices regarding privacy, security, and regulatory compliance.
    • Manage input/output fleet, including printers and scanners.
    • Work with other technical teams to manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
    • Perform network and security audits.
    • Perform and test routine system backups and restores.
    • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
    • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
    • Support application development teams throughout project lifecycles.
    • Analyze system, server, application, network, and input/output device performance.
    • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
    • Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
    • Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
    • Manage and/or provide guidance to members of the team.

    Customer Service Agent Palm Beach Operations

    Customer Service Agent

    Job Title : Customer Service Agent
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Palm Beach

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    •  Resolve all issues with diplomacy, tact and respect

    Customer Service Representative Palm Beach Operations

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : HS-1
    Location : Palm Beach

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    What You Will Be Doing

    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into computer database system.
    • Build strong relationships with team leaders and team members.
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network 
    • Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and 
    • Company policy regarding slamming, cramming, and falsification of sales.

     

    What We Expect You To Have

    Knowledge of

    Basic Computer operations, including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.

    Ability to

    Follow directions, enter information into a computer program, and learn new products and services to help determine if a ticket can be suppressed safely or not and read a map. Needs to be very detail-oriented and capable of piecing together information from several different applications at one time to match up to make a decision.

    Education and/or Experience

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Mathematical Skills

    Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    Valid drivers’ license or other Government-issued photo ID.

     

    Title
    Location
    Job Function
  • Quality Analyst Supervisor Montego Bay Etech Insights (EI)

    Quality Analyst Supervisor

    Job Title : Quality Analyst Supervisor
    Department : Etech Insights (EI)
    Location : Montego Bay

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    •  Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Monitors, dispositions, scores and provides feedback on calls launched by sales teams.
    •  Listens for script adherence, required elements of call, and proper dispositions.
    • Attend Calibration session when needed.
    • Builds strong relationships with leaders and peers.
    • Be open and responsive to consistent coaching.
    • Acts as a role model at all times, adhere to high ethical standards.
    • Takes responsibility and initiative to develop core skills and competencies being
      involved in every facet of personal development.
    • Assist leading of department with setting expectations and leads team to achieve
      performance goals as established by leadership.
    • Provide coaching of agents/representatives to achieve performance objectives.
    • Supervises the daily activity of team by monitoring, coaching and developing each team
      member to ensure call evaluation quality, sales technique evaluation and compliancy
      guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee
      handbook
    • Responsible for periodic evaluations on all team members.
    • Exhibits teamwork by building strong relationships with peers, superiors, and team
      members.
    • Seeks and acts on personal coaching and feedback received by taking an active role in
      performance planning and goal setting.
    • An QA Supervisor would have a team no more than 15 Quality Analysts on his or her
      team per month. calibration sessions and other client facing interactions.
    • Maintain minimum 95% schedule adherence of self and the team.
    • Will possess overall knowledge of all the campaigns audited by Etech Insights.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • Ability to Communicate well in English (written and verbal) and lead a team of first level leaders
      of Etech Insights.
    • Knowledge of Basic computer operations including keyboarding, Microsoft Applications, proper
      grammar and syntax, company policies and procedures as outlined in the Employee Handbook.
    • Must be creative and proactive
    • Excellent organizational skills

     

    EDUCATION and/or EXPERIENCE:

    • High School Leaving Certificate
    • Associate Degree or Certificate in Supervisory Management
    • 1-5 years BPO experience
    • Minimum of 1-5 years related QA experience and/or training; or equivalent combination of
      education and experience in the BPO Industry.
    • 4 CXC including English Language

    Insights Account Leader Montego Bay Etech Insights (EI)

    Insights Account Leader

    Job Title : Insights Account Leader
    Department : Etech Insights (EI)
    Location : Montego Bay

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    •  Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Overseeing the servicing of multiple clients
    • Coaching and developing leaders of leaders
    • Internal performance management
    • External client support
    • Coaching and development of the workforce, including Insights Leaders (EI Account Leaders)
      and EI Project Leads
    • Interpretation and iteration of data
    • Use and oversight of speech analytics platforms
    • Monitoring and documenting new account developments, staff, and organizational changes
    • Client relationship management for several clients in multiple U.S. locations
    • Intake and reporting of new requests from the clients
    • Providing guidance to staff to tie EI reports to operational reports
    • Providing business intelligence report and distribution support (i.e. proofread, identify, and
      correct documents)
    • Anticipate and plan for requirements of tasks, execute tasks on time, and know when to ask for
      help
    • Using a working knowledge of artificial intelligence as a performance and quality management
      tool to interpret and translate data to clients and across teams to ensure analytical accuracy and
      fully fitted data
    • Proactively manage client performance and work with appropriate internal constituents to
      establish necessary steps to correct and improve results
    • Reviews Etech Insight team performance daily and ensures production goals are attained
    • Acts as quality Subject Matter Expert (SME) and interventionist for Etech Insights/Operations
    • Maintains regular client contact, solves complex issues, and anticipates and plans for the
      challenges involved in the business. Direct involvement/communication with the client and
      senior manager of the campaign
    • Ensures proper coordination between Operations and EI team for new programs, dives into
      “code red” situations and works with every campaign at Etech to drive results through quality
    • Supervises, directs, coordinates, and evaluates operational performance as well as coaches,
      mentors, and develops leadership staff
    • Plans, assigns, and directs work as well as appraises performance, rewards and disciplines
      employees, addresses complaints, and resolves issues. Defines workgroup goals and establishes
      priorities and staff performance expectations
    • Must have strong analytical skills. Maintains, develops, and reports pertinent operational
      statistics, financial management information, and results
    • Constantly monitors processes and procedures for updates and improvement opportunities
    • Establishes clearly defined department and individual goals and objectives and communicates
      these to associates through department meetings, one on one meetings, and performance
      planning. Provides periodic performance feedback versus objectives and conducts annual
      performance reviews for direct reports
    • Assists in the development and implementation of policies and procedures
    • Provides continual communications to enhance services effectiveness in dealing with critical
      issues
    • Oversees implementation of the necessary programs, forecasting and planning at a
      departmental level, and communication of best practices to team
    • Possesses an expert level of understanding of, and ability to apply that knowledge to, excel,
      PowerPoint and MS Word. Power BI is a preferred qualification
    • Monitors script adherence, required elements of the call, and proper dispositions
    • Inspects and ensures a high quality of work, maintaining an industry standard of +/-5% accuracy
      in all output; is responsible for final inspection and principal analytics for clients served
    • Implement, evaluate, and maintain all quality control standards defined for applicable
      campaigns
    • Demonstrates excellent customer service skills with an emphasis on soft skills,
      customer-focused proactive resolution, and de-escalation tactics
    • Meets deadlines in a fast-paced work environment driven by software systems and processes
    • Performs ad hoc data analysis
    • Defines workroup goals
    • Conducts periodic performance reviews for clients
    • Ability to provide Business Intelligence from data analytics

    What We Expect You To Have

    • Campaign products and/or services being offered, customer operating systems, Company
      policies and procedures as outlined in Employee handbook; Computer programs including
      Word, Excel, PowerPoint and Outlook. Experience in tracking data
    • Experience in data modeling or any aspect of data science
    • Experience with R, Python, SQL, Apache Spark, or Power BI
    • Establish and maintain effective relationships with Data Scientists and Quality Analyst,
      effectively monitor, and evaluate job performance and coach and develop Data Scientists and
      Quality Analyst as needed; develop and maintain relationships with peers across departments;
      produce, collect, understand and present data derived from insights studies and measurement
      studies
    • Be a self-starter who excels at working independently within a diverse team environment.
    • High School Diploma or GED required, minimum 4 CXC or GCE Subjects.
    • Bachelor's degree from a four-year college or university
    • 4 to 10 years related experience as the senior manager of a like size organization with equal
      support activities; or equivalent combination of education, training, and work experience
    • Certified Data Scientist or Recognized Data Expert strongly preferred
    • Excellent English language skills, both verbal and written
    • Ability to read, analyze, and interpret common industry and technical journals, financial reports,
      and legal documents
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or
      members of the business community
    • Ability to write speeches and articles for publication that conform to prescribed style and format
    • Ability to effectively present information to top management, public groups, and/or boards of
      directors
    • Ability to work with mathematical concepts such as probability and statistical inference
    • Ability to apply concepts such as fractions and ratios to practical situations
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,
      and percentages
    • Ability to calculate ROI and deep analytics. Familiar with formal epicycle of analysis and call
      center key performance metrics
    • Ability to define problems, collect data, establish facts, and draw valid conclusions
    • Ability to interpret an extensive variety of technical instructions in mathematical or diagram
      form and deal with several abstract and concrete variables
    • Must have the ability to articulate reasoning into analytical models
    • Certified Data Scientist or Recognized Data Specialist preferred, however not required
    • Valid driver’s license or other Government-issued photo ID

     

    Quality Analyst Representative Montego Bay Etech Insights (EI)

    Quality Analyst Representative

    Job Title : Quality Analyst Representative
    Department : Etech Insights (EI)
    Location : Montego Bay

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

    About Us: 

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

    Visit us: www.etechgs.com

     

    What We Offer: 

    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service for late shifts
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition and Birthday Club
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What You Will Be Doing

    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats
    • Assesses quality adherence based on QA audit form per account
    • Prepare for and actively participate in Calibration sessions when needed.
    • Effectively communicate with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Be open and responsive to consistent coaching.
    • Acts as a role model at all times adhere to high ethical standards.
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High School Certificate and or call center experience
    • 3-4 CXCs inclusive of English Language
    • Minimum 1-year work experience; Quality experience is an added advantage 
    • Computer proficiency in MS Office 
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    • Be able to type 30WPM or more
    • Must have reliable internet speed

    Network Administrator Montego Bay Etech Technology Solutions (ETS)

    Network Administrator

    Job Title : Network Administrator
    Department : Etech Technology Solutions (ETS)
    Reports to : Assistant Director I.T.
    Pay Grade : SN3
    FLSA Status : Exempt
    Location : Montego Bay

    Summary:

    The Network Administrator’s role is to support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Duties And Responsibilities include the following. Other duties may be assigned.

    • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Maintain all network hardware and equipment, including routers, switches.
    • Maintain servers, including e-mail, Active Directory, and FTP.
    • Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
    • Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
    • Establishes and maintains network users, user environment, directories, and security.
    • Monitor and test network performance and provide network performance statistics and reports.
    • Perform on-site analyze, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
    • Communicates with other departments to report and resolve software, hardware, and operations problems.
    • Consults with department managers to develop system solutions consistent with organizational objectives.
    • Researches and evaluates new technologies.
    • Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
    • Installs and tests software upgrades. Recommend, schedule, and perform network improvements, upgrades, and repairs
    • Collects and analyzes network and memory utilization.
    • Develops and implements disaster recovery procedures.
    • Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems.

    Supervisory Responsibilities:

    This job has no supervisory responsibilities.

    Personal Attributes:

    • Strong customer service orientation.
    • Able to effectively prioritize tasks in a high-pressure environment.
    • Highly self-motivated and directed, with keen attention to detail.
    • Strong interpersonal, written, and oral communication skills.
    • Proven analytical and problem-solving abilities.
    • Experience working in team-orientated, collaborative environment.
    • Able to conduct research into networking issues and products as required.

    Knowledge and Experience :

    • Extensive knowledge of commonly-used concepts, practices, and procedures in the Information Technology field.
    • Proven experience working on Cisco Routers and Switches.
    • Working technical knowledge of routing methodology, including but not limited to BGP, OSPF, and EIGRP.
    • On call availability for escalated problems and ability to telecommute via VPN.
    • Working technical knowledge of Point to Point, Frame Relay and MPLS concepts with practical application.
    • VPN/Firewall hardware installation, management, configuration and troubleshooting in multi-platform environments.
    • Extensive knowledge of TCP/UDP protocols, IP Subnetting, DNS, DHCP, SNMP, and VLAN’s.
    • Knowledge of firewall technologies, best practices and configuration methods.
    • Some Travel for the company (less than 5%)
    • Minimum 2 years’ experience in managing Windows Enterprise Active Directory
    • Minimum 2 years’ experience in managing Exchange Server or Microsoft 365
    • Knowledge of Linux administration is a plus.
    • Cisco CCNA/CCNP certification is a plus.

    Education And/Or Experience:

    Bachelor's degree from four-year College or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

    Language Skills:

    Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to top management, Team Leaders, and/or boards of directors.

    Mathematical Skills:

    Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning Ability:

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    Certificates, Licenses, Registrations:

    Valid driver’s license or other Government issued ID.
    Cisco CCNA/CCNP certification (Preferred)
    Microsoft MCSE (Preferred)

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works inside environmental conditions. The noise level in the work environment is usually moderate.

    Medical Administrative Specialist Montego Bay Operations

    Medical Administrative Specialist

    Job Title : Medical Administrative Specialist
    Department : Operations
    Reports to : Team Leader
    Location : Montego Bay

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Place high volume of outbound phone calls to record custodians
    • Answer incoming calls from customers and appropriately resolve requests
    • Updating customer information in our database systems
    • Meet and exceed established daily goals
    • Build strong relationships with internal associates and external contacts
    • Make logical, informed decisions
    • Demonstrate outstanding organizational and time management skills
    • Display excellent communication skills with diplomacy and tact

    Sales Representative-Reservations Montego Bay Operations

    Sales Representative-Reservations

    Job Title : Sales Representative-Reservations
    Department : Operations
    Location : Montego Bay

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Handle escalated issues and deescalate customers.
    • Resolve guest issues and provide solutions in the shortest possible time frame.
    • Cross sell hotel accommodation if the desired property is sold out
    • Answer the telephone with a polite and courteous manner
    • Provide general information over the phone, relating to cancellations, relocations, billing and other types of inquires
    • Respond to all customer inquires using multiple channels (telephone, email and any additional channels as developed)
    • Display a calm demeanor when handling guest issues or complaints
    Title
    Location
    Job Function
  • Active Directory Systems Administrator

    Job Title : Active Directory Systems Administrator
    Department : ETS
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • As Active Directory Administrator, you are responsible for installation and configuration of Active Directory, planning and implementation of active directory migration.
    • Can work in Dynamic and collaborative workplace where you have to provide creative and thoughtful solution as Active Directory Administrator.
    • Can independently Install, configure, troubleshoot, diagnose, and resolve problems with Windows server and Microsoft Active Directory 2012 and higher.
    • Other duties include operations and maintenance activities for server maintenance, patching, tuning and other administrative tasks.
    • Responsible for update, track and provide resolution to customer issues using the Siebel Action Request System.
    • maintain infrastructure documentation, tune system performance, enterprise monitoring, and install system wide software.

    What We Expect You To Have

    • Minimum 5 years’ experience performing as a System Administrators with windows server Administration and Active directory administration.
    • Experience in Group policy implementation and troubleshooting.
    • Experience in managing site replication services.
    • Good command over Power Shell scripting to manage active directory
    • Should have knowledge about ADFS, office365 and Azure AD
    • Strong Experience in windows server, Active Directory and Group policy.
    • Should have knowledge about ADFS, Azure AD, office365 , AWS and other networking technology.
    • Excellent Verbal and written communication skills and ability to work with Global team.
    • Must be able to multi-task, ability to learn on the job and research effectively.
    • Ability to effectively multi-task and successfully manage multiple projects.
    • Demonstrate strong organizational, analytical and problem-solving skills in order to evaluate situations make recommendations and take prompt, effective corrective action.
    • Demonstrate good planning skills by ensuring the appropriate scheduling of resources including equipment, and supplies.
    • Demonstrate effectiveness in maintaining a well-organized operation to ensure the efficiency and accuracy of the work and information flow; monitor procedures and implement corrective actions as required.

    Content Writer Gandhinagar Etech Technology Solutions (ETS)

    Content Writer

    Job Title : Content Writer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Research industry-related topics (combining online sources, interviews and studies)
    • Consistently brainstorming and collaborating with team for new ideas and strategies
    • Researching markets and industries to compare and create content that is innovative and original, and re-write the description in non-plagiarized format
    • Proofread and edit content before publication
    • Submit work to editor for approval
    • Conduct simple keyword research and use SEO guidelines to increase web traffic
    • Identify client’s needs and gaps in our content and recommend new topics
    • Ensure all-around consistency (style, fonts, images and tone)
    • Update website content as needed
    • Writing a wide variety of topics for multiple platforms (website, blogs, articles, banners, case studies, brochures, etc.)

     

    What We Expect You To Have

    • Master’s degree level or equivalent
    • Diploma in Content Writing would be a plus
    • Strong business writing and formatting skills with experience in communicating solutions and concepts through diverse methods such as text, graphics, tables, and lists
    • Excellent written English that can be adapted to a specific audience, subject and delivery medium.
    • Able to follow the instructions and specification diligently for each project
    • Basic understanding of software domain, including markets, trends and business drivers
    • Able to manage several assignments at once and meet deadlines under pressure
    • Well versed in Microsoft Office applications (primarily Microsoft Word, Excel, PowerPoint)
    • Extremely detail oriented and organized
    • Curious and creative thinkers, with a deep hunger to learn about the various products/software’s in the market and a willingness to ask questions and develop individually and as a team
    • Capable of quickly identifying grammatical and stylistic inconsistencies in English writing
    • Comfortable conducting thorough research quickly on multiple software categories and gathering data from vendor websites
    • Able to pick out the key points from source websites and organize them into a focused, logical description
    • A good communicator – whether you’re providing suggestions/ideas within team
    • Have strong work ethics, hardworking, set high goals for oneself, responds well to stretch roles and does not shy away from taking extra responsibilities

     

    Technical Recruiter Gandhinagar ETS- Medallia

    Technical Recruiter

    Job Title : Technical Recruiter
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    Technical Recruiter responsibilities include sourcing, screening, and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire, and ensure we attract the best professionals.

    Ultimately, you will build a strong tech talent pipeline and help hire and retain skilled employees for our IT positions.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Source potential candidates on niche platforms.
    • Perform pre-screening calls to analyze the applicant’s abilities
    • Interview candidates combining various methods (e.g., Analytical, Logical interviews, technical assessments, and behavioural questions)
    • Craft and send personalized recruiting emails with current job openings to passive candidates
    • Compose job offer letters and joining formalities.
    • Promote the company’s reputation as a great place to work
    • Conduct job and task analyses to document job duties and requirements
    • Keep up-to-date with new technological trends and products
    • Coordinating with External clients (e.g., US, UK, and Australia) to schedule interviews.
    • Open for Outstation hiring/placements.
    • Technical expertise with an ability to understand and explain job requirements for IT roles
    • Hands-on experience with various interview formats (e.g., phone, Skype, Hangout and Zoom)
    • Proven work experience as a Technical Recruiter or Recruiter
    • Familiarity with Applicant Tracking Systems and resume databases
    • Solid knowledge of sourcing techniques (e.g., social media recruiting and Boolean search)

    What We Expect You To Have

    • Minimum 1-5 years of experience as a Technical Recruiter
    • Interaction with International Clients would be an added advantage.
    • Graduation in IT or relevant degree
    • Flexible working in different shift timing, including night shift
    • Excellent written and oral communication.

    QA Lead Gandhinagar Etech Insights (EI)

    QA Lead

    Job Title : QA Lead
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com


    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Will initiate launching of the audit process for new campaigns as assigned by Project Leader/Account Leader
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
    • Understand the SLA of the campaigns in the terms of QA support and ensure that those are met
    • Design Audit Forms, get them approved by Ops and Client and place them online in Etech QEval
    • Initiate MI/BI studies as and when required
    • Take initiatives for process improvement
    • Will possess an overall knowledge of all the campaigns audited by EI
    • Periodically monitor utilization, audit accuracy, etc of the QA team
    • Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
    • Maintain minimum 95% schedule adherence of self and the team
    • Will act as a role model for Leaders and Team Members of internal and external departments
    • Must be accessible, available, and flexible with shift timings
    • Have an open attitude and avoid discounting, dismissing, or minimizing questions
    • Maintain personal and professional boundaries, but avoid being distant or unapproachable
    • Always lead by example
    • Adhere to the policies and procedures of Etech
    • Provide excellence when communicating with customers (internal and external)
    • Be flexible in an environment by championing and embracing change
    • Create a spirit of mutual learning, trust, and respect

    We Expect You To Have:

    • Graduate or equivalent experience
    • 1-3 years experience in managing BPO audit operations
    • Interpersonal skills & ability to influence
    • Excellent written & Verbal Communication skills
    • Planning and organizational skills
    • Well organized and structure approach to work
    • Ability to work with deadlines and targets

    Real Time Analyst Gandhinagar Etech Technology Solutions (ETS)

    Real Time Analyst

    Job Title : Real Time Analyst
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing 

    • Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
    • Monitors queue spikes, breaks, and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
    • Sends day-end reports to the management team
    • Monitors and report real-time schedule & Shrinkage adherence and reports non-compliance if any
    • Reports intra-day schedule changes to the Supervisors/Manager. i.e., same day callouts and develops a plan to meet schedule requirements
    • Works with WFM to ensure hourly, real-time schedule adherence commitments are being met
    • Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers)
    • Assigning schedules for all reps
    • Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence
    • Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule

    What We Expect You To Have 

    • Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
    • Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies
    • Build strong relationships with Team Leader, and team members
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Act as a role model at all times, adhere to high ethical standards
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Be flexible in an environment by championing and embracing change
    • Excellent Written English skills and Excel (Data Analysis) are a prerequisite
    • Acts as a role model at all times and adheres to high ethical standard
    • Takes responsibility and initiative to develop core and personal skills
    • Is flexible in any environment by championing and embracing change
    • Maintains a high degree of confidentiality while conducting day-to-day operations

    Jr. Talent Acquisition Specialist Gandhinagar Recruitment

    Jr. Talent Acquisition Specialist

    Job Title : Jr. Talent Acquisition Specialist
    Department : Recruitment
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Pre-screen & engage quality applicants interested to work with us
    • Helps to coordinate participation in, sets up display, and works at job fairs
    • Assists Talent Acquisition team to develop and maintain contacts with Colleges, alumni groups, Consultancies, and other public organizations to find and attract quality applications
    • Provides information on company facilities and job opportunities to potential applicants
    • Should have good knowledge of using Social Media Tools for hiring candidates
    • Should help the organization in hiring candidates in a cost-effective manner
    • Create, maintain and update online job ads as needed to ensure a consistent pipeline of qualified candidates
    • Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
    • Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
    • Sourcing active & passive candidates from various channels available

    What We Expect You To Have

    • Graduate OR equivalent experience
    • 1-3 years of experience of Talent Acquisition into a high paced environment
    • Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
    • Should have experience of mass hiring for front line customer service roles
    • Ability to build a social following and engage with followers in a professional manner
    • Well organised and structure approach to work & meet OR exceed deadlines and targets

     

    Solutions Architecture Gandhinagar ETS- Medallia

    Solutions Architecture

    Job Title : Solutions Architecture
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    As a member of the Advanced Technical Services team, you will drive growth for our Client by nailing and scaling the delivery of our latest technical offerings. You will support and lead the implementation of new and complex products to deliver positive customer outcomes. You will also codify learnings into scaleable delivery methodologies that ensure the Client’s  Professional Services team can replicate this success.   

    Some of the key products you will implement will include integrations with across the Microsoft Dynamics and Service Now stacks as well as home grown Client products.

    This role is client-facing and a candidate must be able to interface with technical and non-technical stakeholders on the client team.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Support and lead highly technical implementations involving our latest platform capabilities and integrations with other software vendors like Salesforce, ServiceNow, Microsoft Dynamics, and Adobe Analytics. Engage directly with customers and configure the Client product
    • When configuring an integration product, offer support to clients to ensure the integration is set up successfully in the other product (e.g. Microsoft Dynamics)
    • Codify learnings from early customer deployments into repeatable implementation methodologies.
    • Support and lead implementations of complex Client products.

    What We Expect You To Have

    • 5+ years of experience in the software industry, with extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, etc.).
    • Proficient with integration technologies and protocols (APIs, REST, HTTP, SFTP, etc.) and common web technologies, including JavaScript, XML, HTML, and CSS.
    • Previous experience configuring integrations across SaaS platforms in a client-facing role.
    • Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
    • Ability to develop data architectures - designing data flows that are aligned with customer information systems.
    • Familiarity with cloud service providers, such as AWS, Google Cloud, and Azure.
    • Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
    • Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
    • Ability to understand, synthesize, and translate between complex business problems and technical concepts.
    • Strong technical project management, stakeholder management, and cross-functional leadership skills.
    • Dedicated to enabling others through effective teaching, coaching, and knowledge distribution.
    • Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
    • Bachelor’s degree in a technical major, such as Engineering, Computer Science, or Information Systems.
    • Hands-on experience with popular SaaS applications, such as Salesforce, Adobe, ServiceNow, and Microsoft Dynamics.

     

     

     

     

     

     

    B2B Sales Executives Gandhinagar ETS- Medallia

    B2B Sales Executives

    Job Title : B2B Sales Executives
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Conduct outbound telesales activity to employers to sell VOCI VSpark platform
    • New business generation via telesales activity
    • Influencing, negotiating and persuading stakeholders to use VOCI VSpark services
    • Achieving sales targets in line with KPI’s
    • Achieving activity targets in line with KPI’s
    • Develop new business opportunities and lead generation
    • Following up on leads generated by other employees of Etech/VOCI
    • Record all activity onto CRM system
    • Establishing and maintaining strong working relationships with all employers
    • Market analysis and feedback & maintaining market and competitor knowledge
    • Using a variety of sales techniques in order to attract new business opportunities
    • Commercial awareness of business opportunities arising in the local and national market and adopt a proactive approach to new business generation
    • Identify and follow up on new business leads
    • Play an active part in the selling and endorsement of all VOCI products and services
    • Develop a good understanding of client companies and their working culture and environment
    • Maintaining and inputting data to ensure effective customer relationship management of all stakeholders

    What We Expect You To Have

    • Experience of working in a target driven commercial environment
    • Experience of working within Outbound B2B, virtual sales
    • Client relationship management & Cold Calling
    • HSC or equivalent
    • 1+ years of sales experience into a similar environment
    • Interpersonal skills Influencing and negotiating skills
    • Written & verbal Communication skills
    • Planning and organisational skills
    • Well organised and structure approach to work Ability to work to deadlines and targets

    Sr. Manager (B2B Sales) Gandhinagar ETS- Medallia

    Sr. Manager (B2B Sales)

    Job Title : Sr. Manager (B2B Sales)
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • As a Sr. Manager, you should have a strong understanding of how to leverage customer and market insights, buyer personas, value selling, and competitive differentiation to build a category leading B2B offering
    • Successfully drive your teams to meet and exceed sales quotas and client expectations.
    • Key area of focus includes - building a world-class B2B sales team that solidifies us as the clear leader in the market.
    • Clearly communicate progress against targets, especially as it relates to tracking pipeline and forecasting
    • Leverage data and analytics to monitor and drive your team’s performance, identify achievements as well as areas of focus
    • Drive team to move swiftly, build ambitious culture and over-achieve targets month on month.
    • Supervise, direct, coordinate and evaluate operational performance as well as coach, mentor and develops leadership staff.
    • Prepare sales forecasts; establish team targets and monitor the performance of the sales against these goals; adjust sales strategies to meet changing markets and competitive conditions.
    • Good in understanding the market and competitor trends and accordingly drive plans to increase sales revenues.
    • Broaden knowledge of company solutions and their capabilities versus the strengths/weaknesses vis-à-vis the competition.
    • Able to generate leads through various networks and converting the same to increase business
    • Able to articulate well and should have the capability to convert passive clients into real time business deals.
    • Extensive understanding of local market and deep penetration for increasing sales
    • Ensure adherence in achieving the sales plan and participate in review with reporting supervisor
    • Develop and grow relationships with clients, manage client needs and expectations while doing the same with your team
    • Ensure consistent and effective communication through regular client quarterly, monthly and weekly business reviews
    • Hold regular team meetings/huddles to ensure alignment of team performance and goals
    • Identify & recruit right talent for the campaign

    We Expect You To Have

    • Graduate or Equivalent
    • 6 + years of experience in  B2B sales with significant management experience, with deal outcomes that have touched companies of all sizes
    • Creative thinker with a strong customer focus who is comfortable with ambiguity and evolving strategies in Agile environment
    • Track record of driving innovation and change
    • Proven analytical and problem-solving skills with the ability to multi-task
    • Detail oriented with strong focus on driving results
    • Excellent verbal and written communication skills
    • Adaptable/flexible – Ready to work in US timing
    • Proficiency in MS Office
    • Proficiency in English
    • Time management and planning skills
    • Demonstrated ability to maintain high level of enthusiasm and motivation

    B2B Sales Executives Gandhinagar Etech Technology Solutions (ETS)

    B2B Sales Executives

    Job Title : B2B Sales Executives
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Conduct outbound telesales activity to employers to sell VOCI VSpark platform
    • New business generation via telesales activity
    • Influencing, negotiating and persuading stakeholders to use VOCI VSpark services
    • Achieving sales targets in line with KPI’s
    • Achieving activity targets in line with KPI’s
    • Develop new business opportunities and lead generation
    • Following up on leads generated by other employees of Etech/VOCI
    • Record all activity onto CRM system
    • Establishing and maintaining strong working relationships with all employers
    • Market analysis and feedback & maintaining market and competitor knowledge
    • Using a variety of sales techniques in order to attract new business opportunities
    • Commercial awareness of business opportunities arising in the local and national market and adopt a proactive approach to new business generation
    • Identify and follow up on new business leads
    • Play an active part in the selling and endorsement of all VOCI products and services
    • Develop a good understanding of client companies and their working culture and environment
    • Maintaining and inputting data to ensure effective customer relationship management of all stakeholders

    What We Expect You To Have

    • Experience of working in a target driven commercial environment
    • Experience of working within Outbound B2B, virtual sales
    • Client relationship management & Cold Calling
    • HSC or equivalent
    • 1+ years of sales experience into a similar environment
    • Interpersonal skills Influencing and negotiating skills
    • Written & verbal Communication skills
    • Planning and organisational skills
    • Well organised and structure approach to work Ability to work to deadlines and targets

    Learning and Development Specialist Gandhinagar ETS- Medallia

    Learning and Development Specialist

    Job Title : Learning and Development Specialist
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    The Learning & Development Specialist’s time will be focused on learning administration duties. He /she will support and deploy virtual classroom training and resources that help our channel partners and internal team members learn about our products, processes, and technology. He/she will also act as a learning administrator for our live training by helping to set up sandboxes, coordinate schedules, and identify operational improvements. The ideal candidate is self-starter and not afraid to implement innovative approaches to training support methods.

     What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Function as a Teaching Assistant for our live training classes by conducting Office Hours
    • Grade student exams and provide feedback and coaching to students
    • Deploy and prepare sandboxes in anticipation of live training classes
    • Maintain a log of training request
    • Update & maintain the training events calendar globally
    • Perform quality assurance on virtual instructor-led training materials, as needed 
    • Design and deploy post-training surveys & instruments to measure learning effectiveness and make adjustments to current program content as needed
    • Compiles and communicates performance metrics for online and classroom training courses to measure training effectiveness.

    What We Expect You To Have

    • 2+ years’ experience with teaching assistant duties for adult learners
    • Experience with training coordination
    • Experience defining learning needs for internal & external audiences in delivery environment
    • Experience on a technical platform
    • Great attention to detail including grammar and punctuation a must
    • Be ready to work on different time zones

     

    Salesforce Developer Gandhinagar ETS- Medallia

    Salesforce Developer

    Job Title : Salesforce Developer
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

     The Salesforce Developer will be involved in all technical aspects of Salesforce.com, including custom code, systems integrations, 3rd party applications, and AppExchange products. The successful candidate will have experience working with Salesforce platforms, application development skills, and the ability to solve complex software problems. The developer will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy customized business solutions across multiple systems. This role is primarily focused on the Salesforce platform with scope to develop in other systems used by our Professional Services org. The Salesforce Developer will be responsible for creating dynamic and scalable Salesforce solutions that perfectly meet the evolving needs of the Professional Services org / Company.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Participate in the evaluation, scope, and completion of new development requests.
    • Develop in, Apex, JavaScript, Visualforce and other technologies to build customized solutions that support business requirements and meet project objectives.
    • Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
    • Create and maintain standard operating procedure (SOP) and system architecture documentation. 
    • Seek out ways to utilize the Salesforce platform to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.
    • Conduct long-term improvement operations to ensure compatibility with evolving project requirements.
    • Solid understanding and detailed experience with Salesforce.com architecture.
    • Proficiency in Apex, Lightning Web Components, JavaScript, Apex REST API, SOQL.  
    • Experience integrating Salesforce.com with other applications via real-time, batch, sync/async
    • Excellent project management skills and a positive attitude
    • Able to work in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task and think creatively.
    • Demonstrated ability to meet deadlines and prioritize simultaneous requests
    • A documented history of successfully driving projects to completion
    • Creative and analytical thinker with strong problem-solving skills
    • Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English. 
    • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes

    What We Expect You To Have

    • Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
    • 2+ years of experience as a Salesforce.com developer 
    • Scripting language experience e.g. Python
    • Salesforce.com certifications (App Builder, Developer I, Developer II...)
    • Strong understanding of Salesforce.com best practices and functionality
    • Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Visual Studio Code, Workbench )
    • Strong data management abilities
    • A demonstrated ability to understand and articulate complex requirements
    • Previous experience working in a SCRUM or agile environment 

    Salesforce Administrator Gandhinagar ETS- Medallia

    Salesforce Administrator

    Job Title : Salesforce Administrator
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

     

    Overview

    The Salesforce Administrator will help with ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using Salesforce. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our Professional Services org and processes in Salesforce.com.

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Serve as a system administrator for Professional Services org, owning areas like Service Cloud, Sales Cloud, and other products as necessary
    • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
    • Help develop and configure new case handling processes in Service Cloud
    • Complete regular internal system audits and prepare for upgrades
    • Help manage data feeds and other integrations
    • Help with the evaluation, scope, and completion of new development requests
    • Work with members of the user community to define and document development requirements

    What We Expect You To Have

    • Excellent project management skills and a positive attitude
    • Demonstrated ability to meet deadlines and prioritize simultaneous requests
    • A documented history of successfully driving projects to completion
    • Creative and analytical thinker with strong problem-solving skills
    • Must demonstrate exceptional verbal and written communication skills in English 
    • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
    • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
    • +2 years of experience as a Salesforce.com administrator specifically working on Service Cloud
    • Salesforce.com certifications (Admin, Developer, Service Cloud Consultant...)
    • Proven ability to design and implement new processes and facilitate user adoption
    • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
    • Strong understanding of Salesforce.com best practices and functionality
    • Strong data management abilities
    • A demonstrated ability to understand and articulate complex requirements
    • Previous experience working in a SCRUM or agile environment 

    Personal Wellness Guide Gandhinagar Operations

    Personal Wellness Guide

    Job Title : Personal Wellness Guide
    Department : Operations
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com


    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Work with Personal Wellness Support System Manger to ensure guest feedback, preferences and goals are properly documented and shared to ensure a seamless guest experience
    • Assist guest with using 3rd party technologies as it relates to their wellness goals
    • Provide feedback and encouragement to the guest based on their goals as it relates to our 5 pillars
    • Our team is available to guests 24/7 through the Amrit Customer Engagement Platform including text or messaging and inbound calls. Each PWG will be scheduled as needed to provide adequate staffing
    • Provide assistance and encouragement on workout plans, nutritional suggestions, leisure activities with the assistance of the guest’s Wellness Coach
    • Act as a liaison with the guest in between Coaching sessions
    • Ensure the safety and proper progression of guests participating in the wellness program
    • Maintain activity records of Personal Wellness Roadmap in order to track participation and plan for further wellness services
    • Send customized meal reminders, encouraging messages, open class alerts, end of day recap, video content library suggestions, etc
    • Share available activity information, dining menu assistance, food intake/lodging assistance
    • Assist with promotions and sales and upsell the spa and wellness programs
    • Build trust with guests and maintain a high degree of confidentiality

    We Expect You To Have:

    • Experience in a health-related discipline (like Nutrition, Ayurvedic Medicine, Exercise Science, and/or Yoga/Mindfulness)
    • Experience working in a hotel or resort in a similar capacity, preferably in a preopening setting
    • Excellent communication skills and ability to professionally interact and build rapport with guests of all ages and demographics
    • Adaptable/flexible – Ready to work in a 24/7 environment
    • Think critically and proactively problem solve
    • Experience in customer support is a plus
    • Proficiency in MS Office
    • Proficiency in English
    • Time management and planning skills
    • Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Team Member Handbook
    • Ability to follow directions, communicate information to customers, enter information into the computer program, close a sale, and learn new products and services
    • A minimum of high school diploma or general education degree (GED); or high school senior in good standing. Customer service and sales experience preferred, but not always required. Additional wellness modality certifications or experiences

    Scrum Master- Agile Process Gandhinagar Etech Technology Solutions (ETS)

    Scrum Master- Agile Process

    Job Title : Scrum Master- Agile Process
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Service to the Development Team
    • Encourages self-organization and cross-functionality (understands the benefits of ‘T-shaped’ team members).
    • Support team’s ability to remove impediments on their own and intervene when necessary
    • Ensure that quality remains the entire team’s responsibility
    • Strive for technical excellence using the Definition of Done
    • Advise the team on professionalism and respect (conflict resolution and working agreement adherence)
    • Strive for continuous improvement
    • Promote an environment of experimentation with an emphasis on outcomes-based process improvements
    • Help to incorporate successful experiments into standard processes
    • Direct and facilitate the Sprint Retrospective discussions to be positive and result in a focus on one or more items to improve the following Sprint
    • Support different development techniques as needed including but not limited to,
      • Xtreme Programming (emergent architecture, pair programming, etc.)
      • Test driven development
      • Continuous delivery
      • Kanban (workflow visualization, cycle time, throughput)
      • Service to the Product Owner
    • Help maintain a focus on goal-driven and outcome-oriented planning.
    • Maintain Evidence Based Management metrics and dashboard.
    • Provide transparent access to the data and a personalized interpretation of the results on a monthly basis.
    • Collaborate on finding the best ways to maintain and order the Product Backlog as well as make its contents transparent.
    • Provide coaching to ensure that Product Backlog items are well understood by the whole Scrum Team.
    • Knowledge and experience using techniques such as user stories (and mapping), Lean
    • Canvas, product vision boards, etc.
    • Offer guidance on how to forecast using empiricism within a complex domain.
    • Service to the Organization
    • Lead and plan the adoption/implementation of Scrum across multiple departments and teams.
    • Help those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t.
    • Facilitate Scrum events as requested or needed.

    What We Expect You To Have

    • Analytical thinker with ability to identify and solve problems in a logical manner
    • Strong work ethic and works well on small teams
    • Desires ownership, accountability and goals.
    • Friendly, outgoing, enjoys working with others and making customers successful
    • Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
    • A spirit of collaboration and transparent communication
    • A natural curiosity for new scripting languages, frameworks and technologies
    • High personal code/development standards (peer testing, unit testing, documentation, etc)
    • Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
    • Scrum Master certification (PSM I)
    • 2+ years experience coaching software development teams as a Scrum Master
    • Experience using different SDLC techniques to supplement the intentional gaps in the Scrum guide (burndown monitoring, story point estimation, myriad Retrospective formats, etc.)
    • Evidence of the ability to mitigate conflict and facilitate difficult discussions
    • Proven ability to live the Scrum values.
    • Strong written and verbal communication is a must
    • Additional certifications (PSM II, PSM III, PSPO, PSD, PST).
    • Experience with scaling frameworks (S@S, Nexus)

    Technical Content Writer Gandhinagar Etech Technology Solutions (ETS)

    Technical Content Writer

    Job Title : Technical Content Writer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com


    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Work with a development team to understand the product and its documentation requirements
    • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
    • Create and maintain the information architecture
    • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
    • Write easy-to-understand user interface text, online help, and developer guides
    • Create tutorials to help end-users learn applications
    • Standardize content across platforms and media

    We Expect You To Have:

    • Analytical thinker with an ability to identify and solve problems in a logical manner
    • Strong work ethic and works well on small teams
    • Desires ownership, accountability, and goals
    • Friendly, outgoing, enjoys working with others and making customers successful
    • Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously
    • A spirit of collaboration and transparent communication
    • A natural curiosity for new scripting languages, frameworks, and technologies
    • High personal code/development standards (peer testing, unit testing, documentation, etc.)
    • Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
    • Excellent written and verbal communication skills in English
    • Bachelor’s degree, Technical Writing certificate, or relevant experience
    • Minimum 3-5 years’ experience as a technical writer, editor, content strategist, or similar
    • Experience writing API documentation and testing APIs
    • Experience with image creation using applications such as GIMP and Visio
    • Proven working experience in writing software documentation and managing content, including coordinating with and bridging between other teams
    • Experience with text markup in Docbook XML, HTML/CSS, or SGML
    • Ability to deliver high-quality documentation paying attention to detail
    • Ability to gather information from disparate sources, grasp complex technical concepts and translate them to easily understandable content for audiences of varying technical expertise
    • Ability to handle multiple projects and deadlines in a fast-paced environment
    • Initiative, drive, and the ability to work independently
    • Desire for ownership, goals, and accountability start-up environment experience
    • Knowledge of speech and/or data analytics
    • Familiarity with the software development life cycle and methods such as Agile, Scrum, and Kanban
    • Publishing documentation with WordPress or similar content management solutions
    • Experience developing an information architecture for end-user documentation
    • Experience with single-source/multi-output documentation tools such as Madcap Flare or Paligo (Paligo preferred)
    • Working with developer tools such as MS Visual Studio, Emacs, git, and make (nice to have)
    • Analytical thinker, ability to identify and solve problems in a logical manner
    • Strong work ethic and works well on small teams
    • The ability to think about a procedure or product in the way that a person without technical experience would think about it

    Quality Analyst Gandhinagar Etech Insights (EI)

    Quality Analyst

    Job Title : Quality Analyst
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

     What You’ll Be Doing:

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    •  Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    We Expect You To Have:

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage 
    • Computer proficiency in MS Office 
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters

    Director Quality Assurance Gandhinagar Etech Insights (EI)

    Director Quality Assurance

    Job Title : Director Quality Assurance
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

     If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

     Visit us: www.etechgs.com

     

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing:

    • Build a world-class quality assurance function designed to ensure the effortless customer experience is consistent and meeting our standards across all customer touchpoints.
    • Establish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standards.
    • Surface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plans
    • Create innovative ways to receive and track actionable customer feedback
    • Analyze customer promise among competitors and keep abreast of new initiatives across the industry that drive customer loyalty
    • Use speech and text analytics software to understand customer challenges, and calibration of quality monitoring results
    • Facilitate periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation process
    • Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around the reduction
    • Create and develop Quality Assurance team to meet evolving business needs and across various functions, including Voice, Chat, Email, and Social Media teams
    • Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

     

    What We Expect You To Have:

    • Bachelor's Degree in applicable field (Process improvement or PMP certifications are a plus)
    • 10+ years of experience in a quality or experience-driven role, preferably in a multi-site/multi-channel contact center environment
    • 5+ years working directly with either data, text, or speech analytics tools used to identify and improve experience and process
    • While not specifically a 'data role,' you should be analytical with a strong grasp of using data to determine cause and effect relationships, with an ability to create project plans leveraging this data into actionable change
      • Proven success in managing, leading, and motivating others, with strong interpersonal skills and the ability to inspire and lead a team
      • Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
      • High level of proficiency with Micro Soft Word, powerpoint, and excel 
    • Position may require travel

     

    Asp.Net MVC Developer Gandhinagar Etech Technology Solutions (ETS)

    Asp.Net MVC Developer

    Job Title : Asp.Net MVC Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

     If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com 

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

    What You’ll Be Doing:

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging 
    • Perform necessary unit testing of modules assigned to him/her with adequate quality standards
    • Proactively follow up with customers regarding outstanding issues
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services. Coordinate project and delivery schedules to ensure that SLA is met
    • Responsible for on-time task tracker entries per task assigned and daily log entries
    • Represent the company in a positive and professional manner. Participate actively in company events
    • Proactive reporting to Supervisor about project updates
    • Protectively approach supervisors during free time to enhance his skills or upgrade existing features of any products/projects

     

    What We Expect You To Have:

    • Must have experience building web applications using MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX
    • Must have experience developing web services
    • Should be able to design and develop databases for large applications
    • Front-End development experience with UI frameworks like Bootstrap
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • C#.net
    • MVC
    • Entity Framework
    • HTML, CSS, Javascript, J query, Bootstrap
    • SQL Server
    • RESTful APIs
    • Angular.Js (Good to have)
    • Dotnet Core (Good to have)
    • Flexible to work in a US/Nightshift
    • Bachelors or equivalent combination of education and experience
    • 3+ years of professional experience in Asp.net MVC with c# web-based application with SQL Server 2008/2012 backend

     

    Journey Analytics Gandhinagar ETS - Medallia

    Journey Analytics

    Job Title : Journey Analytics
    Department : ETS - Medallia
    Reports to : Lead
    Location : Gandhinagar

    Summary

    The Data Intelligence Solutions team implements and manages Text Analytics, Speech Analytics, CX Journey and the Social platforms for leading global companies across retail, financial services, hospitality, high-tech, and other industries, including the public sector. As a member of the team, you will work with senior decision-makers at admired brands on a mission-critical task — helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, and build a new industry.

    The Role

    As a Data Engineer, you will lead the ingestion of massive data volumes into Clients platform using SQL, integrating it with downstream customer and third-party systems. You will work closely with a CX Journeys Expert to translate business needs and product capabilities into successful integrations. This role is an integral part of the CX Journeys organization. You will become an expert of Client platform and integration capabilities, influencing the Client product roadmap with your advocacy for customer’s needs.

    Responsibilities:

    • Architect, implement and deploy new data models and data processes in production.
    • Perform data analysis to generate business insights.
    • Interface with Engineers and Product Managers to understand product goals and data needs.
    • Build data expertise and own data quality for allocated areas of ownership.
    • Support critical data processes running in production.
    • Collaborate with customers in assembling large, complex data sets that meet functional business requirements.

    Minimum Qualifications

    • BA/BS degree in Computer Science or related technical discipline.
    • Programming knowledge in Python or R.
    • Knowledge of SQL
    • Knowledge of database systems
    • Experience with scripting common DBA recurring tasks.

    Preferred Qualifications

    • 5+ years of experience with SQL environments and integration products.
    • Strong proficiency in SQL with experience building ETL jobs in large scale data environments.
    • Experience with Linux
    • Experience with JavaScript and JSON
    • Strong data analysis and visualization skills with experience building dashboards in (Tableau or other data visualization tools).
    • A self starter with the ability to deal with ambiguity, connect dots and adapt to a fast changing environment.
    • Ability to work both independently and in a tight knit team.
    • Experience using Google Cloud Platform.

    Strategy Analytics Analyst Gandhinagar ETS - Medallia

    Strategy Analytics Analyst

    Job Title : Strategy Analytics Analyst
    Department : ETS - Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

     

    Overview

    You will work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers.

    You’ll tackle real business problems by analyzing operational, customer and financial data, alongside some of the world’s largest customer feedback datasets. This role will position you for many career growth options at the intersection of customer experience, management consulting, and data science.

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps
    • You’ll work with Senior Analysts, Managers and/or Senior Managers to uncover actionable and commercially focused insights. Each of your projects will also have a Partner who will help provide new perspectives and direction for your project team.
    • You’ll analyze operational, customer, and financial data, alongside some of the world's largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
    • You’ll pull and integrate data from disparate sources, writing code to clean the data in preparation for modelling.
    • You’ll build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions.
    • You’ll use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations
    • Help the team prepare customer facing deliverables (slide decks) that convey the results and applicability of your analysis

    What We Expect You To Have

    • BA/BS Degree/ MA/MS Degree (continued straight from Undergraduate)
    • Hands on experience working on R, Python and Regression (Preferred Multiple regression)
    • Flexible working in US shift
    • Demonstrated expertise with regression-based data analysis and quantitative research methodologies
    • Knowledge of statistical software packages (e.g., R)
    • Excellent problem solving and analytical skills
    • Excellent project management and communication skills (written and in slides). Ability to formulate hypotheses, search for patterns, and find the story in the data
    • Quick learner/creative thinker/self-starter
    • Passion for problem resolution

    Trainer Gandhinagar Training & Development

    Trainer

    Job Title : Trainer
    Department : Training & Development
    Reports to : Assistant Training Leader
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

     If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

    What You’ll Be Doing:

    • Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
    • Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
    • Trainer must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
    • On occasion, Trainers write a curriculum for Etech or its clients. Often times they get to write about the best practice they created or discovered that could benefit other Trainers
    • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers
    • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits
    • trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
    • A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them
    • Leading a training class is about creating a fun, engaging environment in which learning can flourish

     

    What We Expect You To Have:

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning  
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features, and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain an effective relationship with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development 

    Customer Experience Specialist Gandhinagar Operations

    Customer Experience Specialist

    Job Title : Customer Experience Specialist
    Department : Operations
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

    AWS Admin Gandhinagar Etech Technology Solutions (ETS)

    AWS Admin

    Job Title : AWS Admin
    Department : Etech Technology Solutions (ETS)
    Reports to : Lead
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

    Visit us: www.etechgs.com

     

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system

    We Expect You To Have:

    • Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
    • Exposure to Database management using MS SQL Server, MySQL, Redis
    • Hands-on OS experience: Windows Server, Linux, etc.
    • assessing the stability, security, and scalability of installed Windows & Linux Servers
    • IIS, Apache & Nginx - site configuration, SSL provisioning and installation, troubleshooting.
    • Strong working knowledge on Site Hosting and SSL certificate process
    • Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
    • Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in a similar role

    Full Stack Developer (.Net) Gandhinagar Etech Technology Solutions (ETS)

    Full Stack Developer (.Net)

    Job Title : Full Stack Developer (.Net)
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps

    What We Expect You To Have:

    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus
    • Flexible working in US/Night shift
    • Skills of C#.net, MVC, Entity Framework
    • HTML, CSS, Java script, J query, Bootstrap
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory)
    • SQL Server, Redis, MongoDB
    • Bachelors or equivalent combination of education and experience
    • 3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end

    Data Engineer Gandhinagar ETS - Medallia

    Data Engineer

    Job Title : Data Engineer
    Department : ETS - Medallia
    Reports to : Team Leader
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: https://www.etechtechnologysolutions.com/career/

     

    Overview

    Data Engineers are responsible for data modeling & mapping to help manage the ever-growing information needs of our clients.

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Implement Customer Success Platform for customers
    • Understand customer data models and advise them on data discrepancies and gaps.
    • Work with customers on data access and import that data.
    • Use ETL tools and techniques to solve data problems

    What We Expect You To Have

    • 3+ years of experience working with databases like Postgres, MySQL Oracle, MongoDB, etc.
    • Understanding of CRM applications like Salesforce.
    • Experience with REST APIs and related tools.
    • A good foundation in computer science fundamentals with particular expertise in data structures, algorithms, and design
    • Bachelor's Degree or higher in Computer Science, Electrical Engineering or a related field

    Speech & Text Analyst Gandhinagar Etech Insights (EI)

    Speech & Text Analyst

    Job Title : Speech & Text Analyst
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Create Speech Analytics language content for requested insights
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team
    • Make recommendations and define data strategies to solve critical business problems
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns
    • Accurate delivery of comprehensive analysis and reports
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders
    • Proactively identify and deliver actionable business insights based on indicators
    • Supports projects and initiatives within the department
    • Assists with routine and ADHOC requests
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • Experience leading small to medium-sized projects involving complex data sets and high variability.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage
    • Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
    • Knowledge of Access, SQL, other scripting languages will be a plus
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
    • Ability to effectively organize, prioritize, multi-task, and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    • Bachelors or equivalent combination of education and experience
    • 2+ years of knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center

    Business Analyst Gandhinagar ETS - Medallia

    Business Analyst

    Job Title : Business Analyst
    Department : ETS - Medallia
    Location : Gandhinagar

    We are hiring for one of the top most SaaS based reputed clients based at US which is associated with Etech.

    What is the client software?

    The client product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management).

    Job Description:

    As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    The Role:

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.

    Responsibilities:

    Product Implementation:

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions

    Client Management:

    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data

    Qualification Required:

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage

    Preferred Candidates:

    • Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate team work in remote setting will be preferred.

    Reporting Analyst Gandhinagar Data Analytics

    Reporting Analyst

    Job Title : Reporting Analyst
    Department : Data Analytics
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Generate and distribute reports in accurate and timely manner.
    • Develops MIS documentation to allow for smooth operations.
    • Provide recommendations to update current MIS to improve reporting efficiency and consistency.
    • Perform data analysis for generating reports.
    • Provide strong reporting and analytical information support to management team.
    • Generate both periodic and ad-hoc reports as needed.
    • Understand customer requirements and provide appropriate technical solutions.
    • Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
    • Provide customer support and assistance in issue troubleshooting and resolution
    • Maintain a comprehensive log and procedural documentation of all reports.
    • Identify, analyze, and interpret trends or patterns in complex data sets
    • Locate and define new process improvement opportunities

     What We Expect You To Have

    • Any graduate, BE (Comp.), MCA, BCA
    • 1-2 years of professional experience in Data analyst/ reporting role using Excel/ SQL Server. Able to interpret or write Macros, having understanding of BI tools (Power BI, MSBI)
    • Microsoft Technologies : MS Excel (version 2007 or above)
    • Database : Microsoft SQL Server (PL/ SQL)
    • Be Flexible in working hours which is a must.
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills

    Reporting Analyst Gandhinagar ETS- Medallia

    Reporting Analyst

    Job Title : Reporting Analyst
    Department : ETS- Medallia
    Location : Gandhinagar
    Etech Technology Solutions

    This technical opening is for Etech Technology Solutions, a group company of Etech Global Services. Etech provides software development services and product development solutions to the companies globally.

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Calculates factors such as Utilization, and other performance metrics and production data.
    • Writes and distributes production reports based on data compiled, tabulated, and computed.
    • Determines the sources of the data information required for the reports.
    • Updates and ensures data integrity in Medallia’s PSA tool.
    • Maintains files of documents used and prepared.
    • Charts production, based on statistics compiled, for reference by production and management personnel.
    • Communicates system errors or problems.
    • Conduct analysis and recommend solutions to performance issues with the operational business units.
    • Build strong and effective working relationships with team members and internal departments.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

    What We Expect You To Have

    • Bachelor’s degree preferably in Math, Statistics or Engineering related field.
    • Proven record of accuracy and attention to detail.
    • Expertise in Excel/Google Spreadsheets (Data Analytics) is a prerequisite.
    • Good knowledge of database languages such as SQL, MAQL.
    • Experience of working on SFDC and knowledge of BI tools such as Tableau will be an added advantage.
    • Must be fluent in written and spoken English.
    • Attitude – Positive and go getter. Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Presents a professional, efficient, and service-oriented profile to clients and internal/external customers.
    • Ensures a high level of quality in all administrative efforts.
    • Knowledge of Company policies and procedures as outlined in the employee handbook
    • Ability to prioritize and multitask; Effectively communicate using proper grammar and syntax; Exhibit a professional image and demeanour at all times; Pass skills tests which includes Advanced qualifications test on Excel as necessary. Must be capable of problem-solving promptly and independently while under pressure.
  • Active Directory Systems Administrator

    Job Title : Active Directory Systems Administrator
    Department : ETS
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • As Active Directory Administrator, you are responsible for installation and configuration of Active Directory, planning and implementation of active directory migration.
    • Can work in Dynamic and collaborative workplace where you have to provide creative and thoughtful solution as Active Directory Administrator.
    • Can independently Install, configure, troubleshoot, diagnose, and resolve problems with Windows server and Microsoft Active Directory 2012 and higher.
    • Other duties include operations and maintenance activities for server maintenance, patching, tuning and other administrative tasks.
    • Responsible for update, track and provide resolution to customer issues using the Siebel Action Request System.
    • maintain infrastructure documentation, tune system performance, enterprise monitoring, and install system wide software.

    What We Expect You To Have

    • Minimum 5 years’ experience performing as a System Administrators with windows server Administration and Active directory administration.
    • Experience in Group policy implementation and troubleshooting.
    • Experience in managing site replication services.
    • Good command over Power Shell scripting to manage active directory
    • Should have knowledge about ADFS, office365 and Azure AD
    • Strong Experience in windows server, Active Directory and Group policy.
    • Should have knowledge about ADFS, Azure AD, office365 , AWS and other networking technology.
    • Excellent Verbal and written communication skills and ability to work with Global team.
    • Must be able to multi-task, ability to learn on the job and research effectively.
    • Ability to effectively multi-task and successfully manage multiple projects.
    • Demonstrate strong organizational, analytical and problem-solving skills in order to evaluate situations make recommendations and take prompt, effective corrective action.
    • Demonstrate good planning skills by ensuring the appropriate scheduling of resources including equipment, and supplies.
    • Demonstrate effectiveness in maintaining a well-organized operation to ensure the efficiency and accuracy of the work and information flow; monitor procedures and implement corrective actions as required.

    Content Writer Vadodara Etech Technology Solutions (ETS)

    Content Writer

    Job Title : Content Writer
    Department : Etech Technology Solutions (ETS)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Research industry-related topics (combining online sources, interviews and studies)
    • Consistently brainstorming and collaborating with team for new ideas and strategies
    • Researching markets and industries to compare and create content that is innovative and original, and re-write the description in non-plagiarized format
    • Proofread and edit content before publication
    • Submit work to editor for approval
    • Conduct simple keyword research and use SEO guidelines to increase web traffic
    • Identify client’s needs and gaps in our content and recommend new topics
    • Ensure all-around consistency (style, fonts, images and tone)
    • Update website content as needed
    • Writing a wide variety of topics for multiple platforms (website, blogs, articles, banners, case studies, brochures, etc.)

     

    What We Expect You To Have

    • Master’s degree level or equivalent
    • Diploma in Content Writing would be a plus
    • Strong business writing and formatting skills with experience in communicating solutions and concepts through diverse methods such as text, graphics, tables, and lists
    • Excellent written English that can be adapted to a specific audience, subject and delivery medium.
    • Able to follow the instructions and specification diligently for each project
    • Basic understanding of software domain, including markets, trends and business drivers
    • Able to manage several assignments at once and meet deadlines under pressure
    • Well versed in Microsoft Office applications (primarily Microsoft Word, Excel, PowerPoint)
    • Extremely detail oriented and organized
    • Curious and creative thinkers, with a deep hunger to learn about the various products/software’s in the market and a willingness to ask questions and develop individually and as a team
    • Capable of quickly identifying grammatical and stylistic inconsistencies in English writing
    • Comfortable conducting thorough research quickly on multiple software categories and gathering data from vendor websites
    • Able to pick out the key points from source websites and organize them into a focused, logical description
    • A good communicator – whether you’re providing suggestions/ideas within team
    • Have strong work ethics, hardworking, set high goals for oneself, responds well to stretch roles and does not shy away from taking extra responsibilities

     

    System Administrator Vadodara Etech Technology Solutions (ETS)

    System Administrator

    Job Title : System Administrator
    Department : Etech Technology Solutions (ETS)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com


    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • User administration (setup and maintaining account) and Maintaining system
    • Verify that peripherals are working properly
    • Quickly arrange a  repair for hardware on the occasion of hardware failure
    • Monitor system performance and create file systems
    • Install the software and create a backup and recovery policy
    • Monitor network communication
    • Update system as soon as a new version of OS and application software comes out
    • Implement the policies for the use of the computer system and network
    • Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
    • Create new users, resetting user passwords, and lock/unlock user accounts
    • Monitor server security & special services etc. like DGSET, UPS, Telco systems, and CCTV maintenance
    • Replaces defective or inadequate software packages and computer hardware and other IT devices
    • Refers major hardware problems to service personnel for correction
    • Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
    • Provide technical support on-call and on-site as per customer requirement
    • Helpdesk Support to internal and external customer Inventory management

    We Expect You To Have:

    • Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience
    • Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
    • Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
    • Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
    • Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
    • Communicate and work well with peers across departments, and prioritize work
    • Language Skills - Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
    • Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
    • Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
    • Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge

    QA Lead Vadodara Etech Insights (EI)

    QA Lead

    Job Title : QA Lead
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com


    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Will initiate launching of the audit process for new campaigns as assigned by Project Leader/Account Leader
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
    • Understand the SLA of the campaigns in the terms of QA support and ensure that those are met
    • Design Audit Forms, get them approved by Ops and Client and place them online in Etech QEval
    • Initiate MI/BI studies as and when required
    • Take initiatives for process improvement
    • Will possess an overall knowledge of all the campaigns audited by EI
    • Periodically monitor utilization, audit accuracy, etc of the QA team
    • Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
    • Maintain minimum 95% schedule adherence of self and the team
    • Will act as a role model for Leaders and Team Members of internal and external departments
    • Must be accessible, available, and flexible with shift timings
    • Have an open attitude and avoid discounting, dismissing, or minimizing questions
    • Maintain personal and professional boundaries, but avoid being distant or unapproachable
    • Always lead by example
    • Adhere to the policies and procedures of Etech
    • Provide excellence when communicating with customers (internal and external)
    • Be flexible in an environment by championing and embracing change
    • Create a spirit of mutual learning, trust, and respect

    We Expect You To Have:

    • Graduate or equivalent experience
    • 1-3 years experience in managing BPO audit operations
    • Interpersonal skills & ability to influence
    • Excellent written & Verbal Communication skills
    • Planning and organizational skills
    • Well organized and structure approach to work
    • Ability to work with deadlines and targets

    Jr. Talent Acquisition Specialist Vadodara Recruitment

    Jr. Talent Acquisition Specialist

    Job Title : Jr. Talent Acquisition Specialist
    Department : Recruitment
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Pre-screen & engage quality applicants interested to work with us
    • Helps to coordinate participation in, sets up display, and works at job fairs
    • Assists Talent Acquisition team to develop and maintain contacts with Colleges, alumni groups, Consultancies, and other public organizations to find and attract quality applications
    • Provides information on company facilities and job opportunities to potential applicants
    • Should have good knowledge of using Social Media Tools for hiring candidates
    • Should help the organization in hiring candidates in a cost-effective manner
    • Create, maintain and update online job ads as needed to ensure a consistent pipeline of qualified candidates
    • Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
    • Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
    • Sourcing active & passive candidates from various channels available

    What We Expect You To Have

    • Graduate OR equivalent experience
    • 1-3 years of experience of Talent Acquisition into a high paced environment
    • Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
    • Should have experience of mass hiring for front line customer service roles
    • Ability to build a social following and engage with followers in a professional manner
    • Well organised and structure approach to work & meet OR exceed deadlines and target

     

    Quality Analyst Vadodara Etech Insights (EI)

    Quality Analyst

    Job Title : Quality Analyst
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

     What You’ll Be Doing:

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    •  Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    We Expect You To Have:

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage 
    • Computer proficiency in MS Office 
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters

    Director Quality Assurance Vadodara Etech Insights (EI)

    Director Quality Assurance

    Job Title : Director Quality Assurance
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

     If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

     Visit us: www.etechgs.com

     

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing:

    • Build a world-class quality assurance function designed to ensure the effortless customer experience is consistent and meeting our standards across all customer touchpoints.
    • Establish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standards.
    • Surface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plans
    • Create innovative ways to receive and track actionable customer feedback
    • Analyze customer promise among competitors and keep abreast of new initiatives across the industry that drive customer loyalty
    • Use speech and text analytics software to understand customer challenges, and calibration of quality monitoring results
    • Facilitate periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation process
    • Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around the reduction
    • Create and develop Quality Assurance team to meet evolving business needs and across various functions, including Voice, Chat, Email, and Social Media teams
    • Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

     

    We Expect You To Have:

    • Bachelor's Degree in applicable field (Process improvement or PMP certifications are a plus)
    • 10+ years of experience in a quality or experience-driven role, preferably in a multi-site/multi-channel contact center environment
    • 5+ years working directly with either data, text, or speech analytics tools used to identify and improve experience and process
    • While not specifically a 'data role,' you should be analytical with a strong grasp of using data to determine cause and effect relationships, with an ability to create project plans leveraging this data into actionable change
      • Proven success in managing, leading, and motivating others, with strong interpersonal skills and the ability to inspire and lead a team
      • Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
      • High level of proficiency with Micro Soft Word, powerpoint, and excel 
    • Position may require travel

     

    Speech & Text Analyst Vadodara Etech Insights (EI)

    Speech & Text Analyst

    Job Title : Speech & Text Analyst
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Create Speech Analytics language content for requested insights
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team
    • Make recommendations and define data strategies to solve critical business problems
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns
    • Accurate delivery of comprehensive analysis and reports
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders
    • Proactively identify and deliver actionable business insights based on indicators
    • Supports projects and initiatives within the department
    • Assists with routine and ADHOC requests
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • Experience leading small to medium-sized projects involving complex data sets and high variability.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage
    • Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
    • Knowledge of Access, SQL, other scripting languages will be a plus
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
    • Ability to effectively organize, prioritize, multi-task, and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    • Bachelors or equivalent combination of education and experience
    • 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center

     

    Customer Experience Specialist Vadodara Operations

    Customer Experience Specialist

    Job Title : Customer Experience Specialist
    Department : Operations
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order