Nacogdoches, TX – October 19, 2016 – In an ever-changing industry, Etech Global Services consistently enhances our software to provide innovative solutions for our customers. After reviewing current user feedback and marketplace trending, Etech decided we needed to remodel and advance the features of our current quality monitoring program. With the hard work and dedication from our talented in-house development team, Etech is pleased to unveil the modernized edition of our quality analytics platform, QEval Pro.
Etech’s upgraded QA software, QEval Pro, offers a wide variety of industry-leading features and specifications to our customers. When creating the software improvements, Etech developed each feature to provide effortless user experiences and drive platform effectiveness. Keeping these essential details in mind, Etech created features such as a Secure Cloud-Hosted Platform, 100% Customizable Forms, Data Aggregation and Trending, Real-Time Reporting, Speech Analytics, and Integrated Online Help.
Our superior QEval Pro platform guarantees our customers enhanced operational convenience and lucrative business insights. Managing call records and performing evaluations is now easier than ever and having access to a wealth of information at the click of a mouse is truly exciting. Etech is looking forward to the positive impacts our new platform will immediately make for our clients and their programs.
Stay tuned for more updated news on QEval Pro.
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and growing and empowering our people results in a solution that works. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. With our industry-leading services and innovative technology solutions, like our Etech Monitoring Solutions division, Etech provides you with deeper insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.
For more information: www.etechgs.com