Etech is sponsoring and exhibiting at the 2014 PACE National Convention and Expo, Hollywood, FL.
Nacogdoches, TX – March 12, 2014 – Etech Global Services, a leading business process outsourcer, announces plans to sponsor and exhibit at the 2014 PACE National Convention and Expo April 2-5 at The Westin Diplomat Hotel in Hollywood, Florida.
PACE, the Professional Association for Customer Engagement, is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.
While the Association was founded on contact center operations, technology that fuels these centers and businesses that use these services, they recognize that the digital transformation has forever changed the way in which their member companies engage their customers. They are passionate about growing businesses by improving the customer experience at the point of engagement.
This is the first event from the newly joined PACE and the International Customer Service Association (icsa).
The event will allow executives charged with managing customer service and the customer experience to learn best practices from industry experts and to find resources to help them improve in these areas. This year, the event has a dynamic line-up of speakers and experts that will teach new technologies and trends in customer experience.
“We are happy to be exhibiting and sponsoring this year’s PACE National Convention and Expo” said Matt Rocco, President and COO, Etech Global Services.
“This conference gives us the opportunity to connect with executives from some of the largest companies in the world and share our expertise on improving their customer experience through our contact center technology and services.”
Etech will be located in booth #320.
For more information on PACE, please visit www.paceassociation.com
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com