Etech’s commitment to its community, both in the US and abroad, was recognized by the American Teleservices Association during their Call Center Compliance Seminar in Orlando, Florida last week.
Nacogdoches, TX – September 20, 2010 – Etech a global business process outsourcer, won the outstanding corporate citizen award from the American Teleservices Company. This honor is given to businesses for their philanthropic impact in the community through direct or indirect support of charitable projects. Leaders of the winning company must demonstrate a high level of community spirit and participation, and motivate employees and colleagues to support and participate in charitable activities.
“Etech has always been a leader in serving and giving back to our communities,” said Matt Rocco, Etech’s chief operating officer. “Etech has distinguished itself as a dedicated corporation with a heart towards charitable activities and an engaged community spirit. No one person owns that mission at Etech. It is a passion lived out by many through community involvement both in the US and abroad.”
During working hours, Etech’s 2300 employees located across Texas and India assist many leading companies with their customer support activities. This includes inbound and outbound voice services, web chat services, quality assurance and business intelligence. Etech has a proven history of helping companies cost-effectively acquire new customers and maximize profits by servicing and growing existing customers.
During free time, Etech’s management and employees can be found raising funds and swinging hammers for Habitat for Humanity, cleaning up the local highways, participating in food drives, working with underprivileged children through the Glory Gang and much more.
Etech has adopted twelve corporate character commitments that are instilled in and expected of all employees. They are: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage.
“Although Etech won this award, the clear winners are the communities and organizations that Etech touches,” said Tim Searcy, chief executive officer of the American Teleservices Association. “Not only does Etech make a difference in their community, but as the perpetual sponsor of our national event philanthropy program, Etech leads the way for the entire industry,”
Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. For more information: www.etechtexas.com
About the American Teleservices Association
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.
Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion. For more information: www.ataconnect.org