The 19th Annual Customer Contact East: Frost & Sullivan Executive MindXchange
If only there was a roadmap that empowers you to boost agent engagement, enhance productivity, and deliver better CX. It does exist! To utilize it you will need to master how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and positive customer experiences.
– Ways to create and leverage a data-driven culture to create impactful human experiences
– Real-world examples, case studies, and testimonials that connect mission and purpose with critical behaviors and actionable insights
– Keys to gaining buy-in by simplifying agent performance management
Marriott Harbor Beach Resort and Spa, Fort Lauderdale, Florida