This interactive session will explore how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and positive customer experiences.
Engage in an open-discussion about how to create and leverage a Data Driven Culture. You will learn how to use large-volume datasets to create impactful human experiences. Witness real-life examples, case studies, and testimonials that connect mission and purpose with critical behaviors and actionable insights. Delegates will leave this session empowered with a roadmap that boosts agent engagement, enhances productivity, and delivers better CX.
– Creating a Data-Driven Culture that Connects with Your Mission and Purpose
- How Improving Critical Behaviors Improves Retention
– How to Gain Buy-In by Simplifying Agent Performance Management
For one-on-one conversation with Etech’s Team visit: Booth #408
Take advantage of the Buy one, Get Two passes offer. The offer is valid only until Nov. 25th.