Customer Contact Week – San Antonio

This interactive session will explore how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and positive customer experiences.       

Engage in an open-discussion about how to create and leverage a Data Driven Culture.  You will learn how to use large-volume datasets to create impactful human experiences. Witness real-life examples, case studies, and testimonials that connect mission and purpose with critical behaviors and actionable insights. Delegates will leave this session empowered with a roadmap that boosts agent engagement, enhances productivity, and delivers better CX.  

Key Takeaways:  

– Creating a Data-Driven Culture that Connects with Your Mission and Purpose   

- How Improving Critical Behaviors Improves Retention  

– How to Gain Buy-In by Simplifying Agent Performance Management