CX Architecture – Using Agent Insights to Design a Remarkable Experience

Your agent workforce has more influence on your brand than any marketing or advertising program. Agents are the face of your company and have the real-time ability to create a remarkable interaction. Learn how to use agent performance data as the foundation of an empowered frontline that delivers exceptional experiences and satisfied customers that buy more and stay longer.

By |2019-09-27T07:31:02-06:00September 27, 2019|
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