Data Driven Humans: The Synergy of Culture & Data
Are you still making decisions based on single-dimension information? Contact Centers across the world are embracing big data utilization, however, their ability to capture and collate omnichannel data to a single actionable point that can be used to make informed customer experience and agent engagement decisions is limited. Contact Center leaders have volumes of information at their fingertips, yet more than 67% of the amassed data remains unused every year.
In this session, we present five of the most prominent takeaways from our vault of 30-plus years of Contact Center expertise, solutions, and technology that is trailblazing the data culture forefront.
Key Takeaways
- Deriving actionable insights from data
- Leveraging data-driven culture to boost agent performance and retention
- Eliminate silos
- Proven techniques to improve Contact Center Agility, Conversion, and Agent Experience
- The Contact Center Analytics tools imperative to success
Use Etech’s code to get 20% off on the registration
Code: 22CCW_ETECH
For one-on-one conversation with Etech’s Team visit: Booth #207
Speakers
Jim Iyoob, Chief Customer Officer, Etech
Shawndra Tobias, VP Customer Experience, Etech
Christopher Basile, VP Call Center Operations, Phone.com
