Building the Future of Contact Center ‘Quality Monitoring’ with an Integrated Coaching Program

Key Takeaways

  • Importance of AI+HI for improving contact center performance
  • How to coach the modern contact center agent
  • How to create a unified coaching approach
  • How to overcome the challenges in adopting Speech Analytics technology
  • Use cases and selecting the right technology partner

Speakers:
Jim Iyoob
Chief Customer Officer
Etech Global Services

Rick Brit
VP – Artificial Intelligence
CallMiner

Shawndra Tobias
VP Customer Experience
Etech Global Services

Melissa Wood:
Dean of Leadership Development
Etech Global Services

Register with Etech code 21CCWN_ETECH and get 20% off the standard registration.

Register Now
By |2021-09-30T07:47:12-06:00September 28, 2021|
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