Building the Future of Contact Center ‘Quality Monitoring’ with an Integrated Coaching Program
Key Takeaways
- Importance of AI+HI for improving contact center performance
- How to coach the modern contact center agent
- How to create a unified coaching approach
- How to overcome the challenges in adopting Speech Analytics technology
- Use cases and selecting the right technology partner
Speakers:
Jim Iyoob
Chief Customer Officer
Etech Global Services
Rick Brit
VP – Artificial Intelligence
CallMiner
Shawndra Tobias
VP Customer Experience
Etech Global Services
Melissa Wood:
Dean of Leadership Development
Etech Global Services
Register with Etech code 21CCWN_ETECH and get 20% off the standard registration.
