Description
How To Blend AI With Human Intelligence To Improve Customer and Agent Experience? Etech’s team is excited to meet you all at our virtual session at PACE ACX Virtual.  Etech’s workshop is focused on how the analysis of agent performance and their coaching and development are crucial to designing the customer experience (CX) architecture. …
Etech is excited to meet you all at our virtual booth, August 26th -27th, 1:00-2:30 pm and 3:15-4:15 pm CST. You can schedule a live demo or have a personal conversation with our team. Get real information about combining the power of Human Intelligence and Artificial Intelligence to deliver great customer experiences. Understand the impact …
Technology represents the HOW of change & humans represents the WHY of change and during this insightful webinar, Etech will discuss going beyond technology & data to reach human wisdom. This webinar is FREE! It will occur on Wednesday, March 18th. WHAT YOU’LL LEARN The key takeaways are: 1.Need for Human and Artificial Intelligence to improve Customer …
Your agent workforce has more influence on your brand than any marketing or advertising program. Agents are the face of your company and have the real-time ability to create a remarkable interaction. Learn how to use agent performance data as the foundation of an empowered frontline that delivers exceptional experiences and satisfied customers that buy …
CX Architecture – Using Agent Insights to Design a Remarkable Experience Read More »
The power of Artificial Intelligence has become a strategic tool for businesses in an increasingly globalized marketplace. Automating that power through a simplified front-end can be one of many transformational milestones of turning unstructured AI data into actionable insights. Learn this, along with other steps to elevate your customer experience, agent performance, consumer loyalty, and …
CX Architecture: 5 Steps To Transform Your Customer Insights Read More »
The CCW Online Summit “The Contact Center of 2025” is a platform wherein analysts will share their expert predictions, executives will detail their forward-thinking blueprints, and innovators will unveil their game-changing technology. Etech is a part of the Executive Roundtable at the event wherein the topic of discussion is: From AI to Analytics – How …
With new customer care technologies making it possible to maximize revenues, savings, and above all customer experience all at once; maximizing competitive advantage at organizational level must be smart and quick. In today’s consumer-conscious world, what’s the only thing between your customers and the door? An effortless customer experience! Join Etech’s session to learn about …
The Future of Customer Experience in the Call Center Read More »
July 10, 2019 In today’s constantly evolving customer-centric environment, it is an absolute requirement for organizations to understand how they can fully utilize their most important asset; their people. Customer Experience (CX), agent performance, primary road-blocks in the customer life-cycle, are all vital aspects that have tremendous impact on a company’s reputation that can no …
HI+AI – The Right Formula For Performance Management Read More »
Tuesday, June 25, 2019 | 8:15 AM – 10:45 AM Customer Experience is one of the most talked about opportunities in today’s world and the reason is simple – organizations that focus on customer experience see happier customers, reduced churn, and increased revenue – leading to higher profits. Most organizations don’t even realize that their …
Today’s consumers need more than good products and good prices. They demand it. They want services fast, they want it efficient, and they want it their way. To be successful and create loyal customers in today’s environment, consumers look for effective omni-channel providers as that allows the consumer to engage in the channel of their …
Leveraging People, Process and Artificial Intelligence Read More »
Learn how leveraging the power of Artificial Intelligence partnered with the irreplaceable Human Intelligence can not only build remarkable customer experiences but also transform the way organizations interpret their Voice of the Customer feedback. Meet Etech’s team during the PACE ACX’19 in San Antonio, Texas, where they discuss how leveraging people, process and technology to …
Etech to Participate in Panel Discussion at PACE ACX’19 Read More »
Improving customer experience has been rightfully viewed as one of the most important things any organization does to drive value to make them stand out from the competition. Why is it that organizations learn this the hard way by being in a brand crisis? Be it product quality, or how our customers feel about your …
Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve Read More »
Today’s consumers want more than good products and good prices. They want good service and an effortless experience as well. In fact, they demand it. They want it fast, they want it good and they want it their way. To be successful and have happy and loyal customers in today’s environment, you need to be …
The Future of Contact Centers: Leveraging People, Processes & Artificial Intelligence Read More »
Artificial Intelligence is a natural fit for contact centers as it offers a solution for dealing with massive amounts of data. In this interactive workshop, find out how to automate descriptive and predictive tasks and free up agents’ time for strategic customer connections. Join Jim Iyoob and Jeff Arnold from Verizon Wireless as they unpack …
