In today’s competitive times your customer’s voice matters more than ever. It is the key to unlocking your agent potential and driving better performance. With AI-powered Speech Analytics, you’ll be able to review your customer sentiments through the magnifying glass of targeted KPIs. Just imagine what you could accomplish when you analyze 100% of your customer interactions!
From this Webinar, you will learn how to harness the power of Artificial Intelligence and Big Data to craft a multifaceted approach to the frictionless customer experience through deep business insights while improving agent experience and retention.
Discussion topics will include:
- Advantages of Speech Analytics in Call Center
- How to successfully adopt Speech Analytics?
- Key metrics to measure Speech Analytics success
- 360-degree performance evaluation and integrated agent coaching