The CX Strategy: Igniting Performance with Deep Analytics
In today’s competitive times your customer’s voice matters more than ever. It is the key to unlocking your agent potential and driving better performance. With AI-powered Speech Analytics, you’ll be able to review your customer sentiments through the magnifying glass of targeted KPIs. Just imagine what you could accomplish when you analyze 100% of your customer interactions!From this Webinar, you will learn how to harness the power of Artificial Intelligence and Big Data to craft a multifaceted approach to the frictionless customer experience through deep business insights while improving agent experience and retention.
Discussion topics will include:
- Advantages of Speech Analytics in Call Center
- How to successfully adopt Speech Analytics?
- Key metrics to measure Speech Analytics success
- 360-degree performance evaluation and integrated agent coaching