In today’s competitive times your customer’s voice matters more than ever. It is the key to unlocking your agent potential and driving better performance. With AI-powered Speech Analytics, you’ll be able to review your customer sentiments through the magnifying glass of targeted KPIs. Just imagine what you could accomplish when you analyze 100% of your customer interactions!
In our workshop, you will learn how to harness the power of Artificial Intelligence and big data to craft a multifaceted approach to the frictionless customer experience through deep business insights while improving agent experience and retention.
- How to use VOC to understand customer sentiments
- How to empower and retain agents using customer insights
- The secret sauce to creating next-level customer and agent experiences
Use Etech’s code to get 20% off on the registration
For one-on-one conversation with Etech’s Team visit: Booth #513 (June 22 – 23)