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<item>
	<title>Human at the Core: Building Connection, Culture, and CX in the Age of AI</title>
	<link>https://www.etechgs.com/podcast/human-at-the-core-building-connection-culture-and-cx-in-the-age-of-ai/</link>
	<pubDate>Thu, 21 May 2026 14:52:11 +0000</pubDate>
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	<description><![CDATA[As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are ]]></itunes:subtitle>
	<content:encoded><![CDATA[As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are [&#8230;]]]></itunes:summary>
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		<title>Human at the Core: Building Connection, Culture, and CX in the Age of AI</title>
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	<itunes:duration>00:15:56</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are [&#8230;]]]></googleplay:description>
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<item>
	<title>Prickly Truths: Leadership Readiness in the Age of AI</title>
	<link>https://www.etechgs.com/podcast/prickly-truths-leadership-readiness-in-the-age-of-ai/</link>
	<pubDate>Mon, 18 May 2026 07:08:00 +0000</pubDate>
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	<description><![CDATA[AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more [&#8230;]]]></itunes:summary>
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		<title>Prickly Truths: Leadership Readiness in the Age of AI</title>
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	<itunes:explicit>false</itunes:explicit>
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	<itunes:duration>00:12:09</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more [&#8230;]]]></googleplay:description>
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	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Why Most AI Initiatives Fail &#038; What Leaders Get Wrong</title>
	<link>https://www.etechgs.com/podcast/why-most-ai-initiatives-fail-what-leaders-get-wrong/</link>
	<pubDate>Tue, 28 Apr 2026 04:20:18 +0000</pubDate>
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	<description><![CDATA[In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology ]]></itunes:subtitle>
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	<content:encoded><![CDATA[In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology [&#8230;]]]></itunes:summary>
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		<title>Why Most AI Initiatives Fail &#038; What Leaders Get Wrong</title>
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	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:29:49</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Podcast-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>AI in Fraud Prevention: Balancing Risk, ROI, and Responsible Adoption for a Safer Future</title>
	<link>https://www.etechgs.com/podcast/ai-in-fraud-prevention-balancing-risk-roi-and-responsible-adoption-for-a-safer-future/</link>
	<pubDate>Thu, 23 Apr 2026 13:30:51 +0000</pubDate>
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	<description><![CDATA[In today’s fast-moving digital world, fraud is not slowing down &#8211; it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In today’s fast-moving digital world, fraud is not slowing down &#8211; it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[In today’s fast-moving digital world, fraud is not slowing down &#8211; it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[In today’s fast-moving digital world, fraud is not slowing down &#8211; it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Podcast.jpg"></itunes:image>
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		<title>AI in Fraud Prevention: Balancing Risk, ROI, and Responsible Adoption for a Safer Future</title>
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	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:18:25</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today’s fast-moving digital world, fraud is not slowing down &#8211; it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>How Improvisation &#038; Storytelling Help Leaders Build High-Performing Teams</title>
	<link>https://www.etechgs.com/podcast/how-improvisation-storytelling-help-leaders-build-high-performing-teams/</link>
	<pubDate>Tue, 21 Apr 2026 14:14:22 +0000</pubDate>
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	<description><![CDATA[Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Manu-Jesse-Podcast-1.jpg"></itunes:image>
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	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:28:36</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Manu-Jesse-Podcast-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Beyond the Surface: Why Your Operating Model is the Secret to World-Class CX</title>
	<link>https://www.etechgs.com/podcast/beyond-the-surface-why-your-operating-model-is-the-secret-to-world-class-cx/</link>
	<pubDate>Thu, 16 Apr 2026 14:27:26 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
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	<description><![CDATA[In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Jim-Lance-podcast.jpg"></itunes:image>
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	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:25:05</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Jim-Lance-podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Safety is the New Loyalty: How Trust &#038; Safety Shape Customer Experience in 2026</title>
	<link>https://www.etechgs.com/podcast/safety-is-the-new-loyalty-how-trust-safety-shape-customer-experience-in-2026/</link>
	<pubDate>Mon, 13 Apr 2026 11:48:15 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
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	<description><![CDATA[In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Jim-Andrew-Podcast.jpg"></itunes:image>
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		<title>Safety is the New Loyalty: How Trust &#038; Safety Shape Customer Experience in 2026</title>
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	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:29:04</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Jim-Andrew-Podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Why Executive Behavior Determines Customer Experience Outcomes</title>
	<link>https://www.etechgs.com/podcast/why-executive-behavior-determines-customer-experience-outcomes/</link>
	<pubDate>Wed, 08 Apr 2026 13:28:30 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">9b2d0493-3b29-5228-81e6-e2dbfdd763f8</guid>
	<description><![CDATA[Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership &#38; CX Podcast, ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/04/Final-Audio-Alex.mp3" length="19052163" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Podcast-300.jpg"></itunes:image>
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		<title>Why Executive Behavior Determines Customer Experience Outcomes</title>
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	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:53:21</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Podcast-300.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>The Satisfaction Stagnation &#8211; Why Your AI Strategy Is Killing Your CX (And How to Fix it)</title>
	<link>https://www.etechgs.com/podcast/the-satisfaction-stagnation-why-your-ai-strategy-is-killing-your-cx-and-how-to-fix-it/</link>
	<pubDate>Tue, 07 Apr 2026 11:02:36 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
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	<description><![CDATA[Your AI investment is growing. Your CX scores aren&#8217;t. Here&#8217;s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Your AI investment is growing. Your CX scores aren&#8217;t. Here&#8217;s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Your AI investment is growing. Your CX scores aren&#8217;t. Here&#8217;s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/04/Final-Audio.mp3" length="16420589" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Your AI investment is growing. Your CX scores aren&#8217;t. Here&#8217;s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/J-B-Podcast.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/J-B-Podcast.jpg</url>
		<title>The Satisfaction Stagnation &#8211; Why Your AI Strategy Is Killing Your CX (And How to Fix it)</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:34:13</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Your AI investment is growing. Your CX scores aren&#8217;t. Here&#8217;s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/J-B-Podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>What’s Next for Leaders in the Age of AI?</title>
	<link>https://www.etechgs.com/podcast/whats-next-for-leaders-in-the-age-of-ai/</link>
	<pubDate>Wed, 01 Apr 2026 11:43:58 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">e91b0f48-090c-5b9f-b3ac-b52219af78ee</guid>
	<description><![CDATA[Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership &#38; CX Podcast, ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/04/Final-Audio-2.mp3" length="12670450" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:26:24</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>CX in 2026: Moving from CRM Messes to AI Successes</title>
	<link>https://www.etechgs.com/podcast/cx-in-2026-moving-from-crm-messes-to-ai-successes/</link>
	<pubDate>Wed, 25 Mar 2026 14:22:13 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">8c3f45e3-a4c8-5da6-8891-09e5c95a6cf6</guid>
	<description><![CDATA[Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/03/Final-Audio.mp3" length="11577278" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Podcast-300-X-300.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Podcast-300-X-300.jpg</url>
		<title>CX in 2026: Moving from CRM Messes to AI Successes</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:24:07</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Podcast-300-X-300.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Culture Wins Championships and Customer Loyalty</title>
	<link>https://www.etechgs.com/podcast/culture-wins-championships-and-customer-loyalty/</link>
	<pubDate>Mon, 16 Mar 2026 12:44:55 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">092498a2-0447-57f1-a1a3-5604cdec1f0e</guid>
	<description><![CDATA[Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/03/Podcast-Final-Audio.mp3" length="17160168" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/M-J-K-D_Podcast_300-X-300_V2.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/M-J-K-D_Podcast_300-X-300_V2.jpg</url>
		<title>Culture Wins Championships and Customer Loyalty</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:35:45</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/M-J-K-D_Podcast_300-X-300_V2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Why Culture Still Fails In The Age of AI And How Leaders Actually Change Behavior</title>
	<link>https://www.etechgs.com/podcast/why-culture-still-fails-in-the-age-of-ai-and-how-leaders-actually-change-behavior/</link>
	<pubDate>Wed, 04 Mar 2026 15:45:35 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">9c314544-cb87-528c-9b6f-1cdc1a68ef25</guid>
	<description><![CDATA[Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/03/Simon-Thomson-Final-Audio-1.mp3" length="14820849" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Why-Culture-Still-Fails-in-the-Age-of-AI-and-How-Leaders-Actually-Change-Behavior-300-x-300.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Why-Culture-Still-Fails-in-the-Age-of-AI-and-How-Leaders-Actually-Change-Behavior-300-x-300.jpg</url>
		<title>Why Culture Still Fails In The Age of AI And How Leaders Actually Change Behavior</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:30:53</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Why-Culture-Still-Fails-in-the-Age-of-AI-and-How-Leaders-Actually-Change-Behavior-300-x-300.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Proving Quality at Scale – The New Standard for CX Accountability</title>
	<link>https://www.etechgs.com/podcast/proving-quality-at-scale-the-new-standard-for-cx-accountability/</link>
	<pubDate>Wed, 18 Feb 2026 13:08:23 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">2d4456d8-e94f-5e20-886b-3c126613d5a1</guid>
	<description><![CDATA[Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/02/Final-Audio.mp3" length="12777239" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/02/Etech-Podcast-300-X-300-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/02/Etech-Podcast-300-X-300-1.jpg</url>
		<title>Proving Quality at Scale – The New Standard for CX Accountability</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/02/Etech-Podcast-300-X-300-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Customer Experience Lie That’s Costing You Millions</title>
	<link>https://www.etechgs.com/podcast/the-customer-experience-lie-thats-costing-you-millions/</link>
	<pubDate>Tue, 30 Dec 2025 11:45:04 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">62b6b83a-3e6c-5dd2-9c16-68e84e0263ad</guid>
	<description><![CDATA[Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/12/Etech-CX-Podcast-The-Customer-Ex.mp3" length="14740268" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/12/Pocast-300-X-300_30122025.png"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/12/Pocast-300-X-300_30122025.png</url>
		<title>The Customer Experience Lie That’s Costing You Millions</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/12/Pocast-300-X-300_30122025.png"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Human Centered AI: Redefining Learning, Development and Leadership in Contact Centers</title>
	<link>https://www.etechgs.com/podcast/human-centered-ai-redefining-learning-development-and-leadership-in-contact-centers/</link>
	<pubDate>Thu, 30 Oct 2025 13:47:39 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=150839</guid>
	<description><![CDATA[Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/10/riverside_copy_of-human-centered-ai_-red.-_-sep-10-2025-_etechs_studio.mp3" length="14811864" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/Human-Centered-AI-Website-landing-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/Human-Centered-AI-Website-landing-1.jpg</url>
		<title>Human Centered AI: Redefining Learning, Development and Leadership in Contact Centers</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/Human-Centered-AI-Website-landing-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Future of Contact Center Training: AI, Human Connection &#038; Agent Success</title>
	<link>https://www.etechgs.com/podcast/the-future-of-contact-center-training-ai-human-connection-agent-success/</link>
	<pubDate>Tue, 14 Oct 2025 05:02:21 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=148960</guid>
	<description><![CDATA[Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/10/EtechCXPodcast-MichelleNorcross-InnovativeTrainingandDevelopmentStrategiestoBoostCustomerServicePerformanceandRetention.mp3" length="14335106" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/01-Leadership-Table-sep-2025-Website-landing-1-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/01-Leadership-Table-sep-2025-Website-landing-1-1.jpg</url>
		<title>The Future of Contact Center Training: AI, Human Connection &#038; Agent Success</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/01-Leadership-Table-sep-2025-Website-landing-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Silo Smash: Uniting Departments for an Unforgettable Customer Experience</title>
	<link>https://www.etechgs.com/podcast/silo-smash-uniting-departments-for-an-unforgettable-customer-experience/</link>
	<pubDate>Tue, 30 Sep 2025 13:56:59 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=147672</guid>
	<description><![CDATA[Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/09/AnnetteFranzPodcast-Audio1-1.mp3" length="15540248" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Annette-Franz-sep-2025-Website-landing14-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Annette-Franz-sep-2025-Website-landing14-1.jpg</url>
		<title>Silo Smash: Uniting Departments for an Unforgettable Customer Experience</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Annette-Franz-sep-2025-Website-landing14-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>From CX Strategy to CX Movement: How to Ignite Cultural Transformation Across Your Organization</title>
	<link>https://www.etechgs.com/podcast/from-cx-strategy-to-cx-movement-how-to-ignite-cultural-transformation-across-your-organization/</link>
	<pubDate>Thu, 11 Sep 2025 12:53:09 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=145641</guid>
	<description><![CDATA[A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals [&#8230;]]]></content:encoded>
	<enclosure url="https://www.etechgs.com/wp-content/uploads/2025/09/podcast-video-of-Katie-Stabler-From-CX-Strategy-to-CX-Movement-How-to-Ignite-Cultural-Transformation-Across-Your-Organization.mp3" length="43266793" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Leadership-Table-sep-2025-Website-landing-2.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Leadership-Table-sep-2025-Website-landing-2.jpg</url>
		<title>From CX Strategy to CX Movement: How to Ignite Cultural Transformation Across Your Organization</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>29:47</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Leadership-Table-sep-2025-Website-landing-2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Science of Emotional Intelligence: Transforming CX &#038; Employee Experience</title>
	<link>https://www.etechgs.com/podcast/the-science-of-emotional-intelligence-transforming-cx-employee-experience/</link>
	<pubDate>Tue, 09 Sep 2025 10:27:52 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=145156</guid>
	<description><![CDATA[The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made [&#8230;]]]></content:encoded>
	<enclosure url="https://www.etechgs.com/wp-content/uploads/2025/09/Etech-CX-Podcast-Sandra-Thompson-video.mp3" length="49356424" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Podcast-1306-2025-Website-landing-2.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Podcast-1306-2025-Website-landing-2.jpg</url>
		<title>The Science of Emotional Intelligence: Transforming CX &#038; Employee Experience</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>51:03</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Podcast-1306-2025-Website-landing-2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Now of Contact Centers: Bridging the Gap Between High Tech and High Touch</title>
	<link>https://www.etechgs.com/podcast/the-now-of-contact-centers-bridging-the-gap-between-high-tech-and-high-touch/</link>
	<pubDate>Tue, 22 Jul 2025 12:22:16 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=136219</guid>
	<description><![CDATA[The contact center is no longer just about answering calls — it&#8217;s about answering to a new era. One where [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[The contact center is no longer just about answering calls — it&#8217;s about answering to a new era. One where ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[The contact center is no longer just about answering calls — it&#8217;s about answering to a new era. One where [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/07/Etech-CX-Podcast-Kate-Brouse.mp3" length="34981534" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[The contact center is no longer just about answering calls — it&#8217;s about answering to a new era. One where [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/Podcast-2805-2025-Website-landing.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/Podcast-2805-2025-Website-landing.jpg</url>
		<title>The Now of Contact Centers: Bridging the Gap Between High Tech and High Touch</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[The contact center is no longer just about answering calls — it&#8217;s about answering to a new era. One where [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/Podcast-2805-2025-Website-landing.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Future of Customer Success: What’s Next?</title>
	<link>https://www.etechgs.com/podcast/the-future-of-customer-success-whats-next/</link>
	<pubDate>Tue, 01 Jul 2025 10:50:43 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=132871</guid>
	<description><![CDATA[It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/07/Etech-CX-Podcast-Aaron-Thompson-video_1-1.mp3" length="45572971" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/01-Podcast-05-2025-Website-landing-1-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/01-Podcast-05-2025-Website-landing-1-1.jpg</url>
		<title>The Future of Customer Success: What’s Next?</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/01-Podcast-05-2025-Website-landing-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Future of AI in Contact Centers: Balancing Technology and the Human Touch</title>
	<link>https://www.etechgs.com/podcast/the-future-of-ai-in-contact-centers-balancing-technology-and-the-human-touch/</link>
	<pubDate>Tue, 10 Jun 2025 11:06:32 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=129336</guid>
	<description><![CDATA[Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/06/Etech-CX-Podcast-Matthew-Fishbein-The-Future-of-AI-in-Contact-Centers-new-1-1.mp3" length="38852170" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/06/Podcast-05-2025-Website-landing.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/06/Podcast-05-2025-Website-landing.jpg</url>
		<title>The Future of AI in Contact Centers: Balancing Technology and the Human Touch</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/06/Podcast-05-2025-Website-landing.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Leading Across Generations Bridging the Gap in the Workplace</title>
	<link>https://www.etechgs.com/podcast/leading-across-generations-bridging-the-gap-in-the-workplace/</link>
	<pubDate>Tue, 20 May 2025 13:16:25 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=126399</guid>
	<description><![CDATA[One team. Four generations. Countless perspectives. Here&#8217;s how to lead them all — without losing your mind.  About the Episode: [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[One team. Four generations. Countless perspectives. Here&#8217;s how to lead them all — without losing your mind.  About the Episode: ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[One team. Four generations. Countless perspectives. Here&#8217;s how to lead them all — without losing your mind.  About the Episode: [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/05/Leading-Across-Generations-Bridging-the-Gap-in-the-Workplace-1.mp3" length="37274599" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[One team. Four generations. Countless perspectives. Here&#8217;s how to lead them all — without losing your mind.  About the Episode: [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/05/Podcast-04-2025-Website-landing-2.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/05/Podcast-04-2025-Website-landing-2.jpg</url>
		<title>Leading Across Generations Bridging the Gap in the Workplace</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[One team. Four generations. Countless perspectives. Here&#8217;s how to lead them all — without losing your mind.  About the Episode: [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/05/Podcast-04-2025-Website-landing-2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Can Your Business Hear the Whispers Before the Scream?</title>
	<link>https://www.etechgs.com/podcast/can-your-business-hear-the-whispers-before-the-scream/</link>
	<pubDate>Fri, 10 Jan 2025 12:14:49 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=106934</guid>
	<description><![CDATA[Discover How to Transform Customer Signals Into Success  Every customer interaction tells a story. Some are loud and obvious, but [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Discover How to Transform Customer Signals Into Success  Every customer interaction tells a story. Some are loud and obvious, but ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Discover How to Transform Customer Signals Into Success  Every customer interaction tells a story. Some are loud and obvious, but [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/01/Therin-Harvey-Podcast.mp3" length="46787679" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Discover How to Transform Customer Signals Into Success  Every customer interaction tells a story. Some are loud and obvious, but [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/01/THERIN-HARVEY-Thought-Leader.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/01/THERIN-HARVEY-Thought-Leader.jpg</url>
		<title>Can Your Business Hear the Whispers Before the Scream?</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>32.13</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Discover How to Transform Customer Signals Into Success  Every customer interaction tells a story. Some are loud and obvious, but [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/01/THERIN-HARVEY-Thought-Leader.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Gamifying Success: How Technology-Driven Employee Engagement Transforms Startups</title>
	<link>https://www.etechgs.com/podcast/gamifying-success-how-technology-driven-employee-engagement-transforms-startups/</link>
	<pubDate>Thu, 26 Sep 2024 11:48:12 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=93454</guid>
	<description><![CDATA[Welcome to a New Era of Employee Engagement!  In today’s fast-paced business world, keeping your team motivated and engaged can [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Welcome to a New Era of Employee Engagement!  In today’s fast-paced business world, keeping your team motivated and engaged can ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Welcome to a New Era of Employee Engagement!  In today’s fast-paced business world, keeping your team motivated and engaged can [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/09/Podcast-1.mp3" length="39706374" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Welcome to a New Era of Employee Engagement!  In today’s fast-paced business world, keeping your team motivated and engaged can [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/09/Gamifying-Success-Podcast-2024-Website-landing-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/09/Gamifying-Success-Podcast-2024-Website-landing-1.jpg</url>
		<title>Gamifying Success: How Technology-Driven Employee Engagement Transforms Startups</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>41.21</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Welcome to a New Era of Employee Engagement!  In today’s fast-paced business world, keeping your team motivated and engaged can [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/09/Gamifying-Success-Podcast-2024-Website-landing-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Unlocking the Power of Conversation Analytics: Transform Your Contact Center Performance</title>
	<link>https://www.etechgs.com/podcast/unlocking-the-power-of-conversation-analytics-transform-your-contact-center-performance/</link>
	<pubDate>Tue, 27 Aug 2024 10:50:51 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=88842</guid>
	<description><![CDATA[Are you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Are you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Are you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/08/How-conversational-analytics-transforms-Contact-Center_1.mp3" length="49654151" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Are you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Website-landing-1-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Website-landing-1-1.jpg</url>
		<title>Unlocking the Power of Conversation Analytics: Transform Your Contact Center Performance</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Are you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Website-landing-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Rise of the Humans: Augmenting Agents in an AI-Powered World</title>
	<link>https://www.etechgs.com/podcast/the-rise-of-the-humans-augmenting-agents-in-an-ai-powered-world/</link>
	<pubDate>Mon, 05 Aug 2024 14:11:52 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=86684</guid>
	<description><![CDATA[Are you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Are you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Are you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/08/The-Rise-of-the-Humans-Augmenting-Agents-in-an-AI-Powered-World_1_1_1.mp3" length="33853849" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Are you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Lauren-Quinn-Volpe-and-Melissa-Podcast-2024-Website-landing-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Lauren-Quinn-Volpe-and-Melissa-Podcast-2024-Website-landing-1.jpg</url>
		<title>The Rise of the Humans: Augmenting Agents in an AI-Powered World</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Are you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Lauren-Quinn-Volpe-and-Melissa-Podcast-2024-Website-landing-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Bruce Lee Theory: Balancing Service and Extreme Ownership</title>
	<link>https://www.etechgs.com/podcast/the-bruce-lee-theory-balancing-service-and-extreme-ownership/</link>
	<pubDate>Fri, 19 Jul 2024 09:28:15 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=84413</guid>
	<description><![CDATA[Are you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Are you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Are you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/07/The-Bruce-Lee-Theory-Balancing-Service-and-Extreme-Ownership_1-1.mp3" length="24197943" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Are you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/07/Mellisa-AI-Hopper-Podcast-2024-Website-landing-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/07/Mellisa-AI-Hopper-Podcast-2024-Website-landing-1.jpg</url>
		<title>The Bruce Lee Theory: Balancing Service and Extreme Ownership</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Are you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/07/Mellisa-AI-Hopper-Podcast-2024-Website-landing-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Voice of the Employee: Building a Contact Center Culture Where Everyone Feels Heard and Valued</title>
	<link>https://www.etechgs.com/podcast/voice-of-the-employee-building-a-contact-center-culture-where-everyone-feels-heard-and-values/</link>
	<pubDate>Thu, 04 Jul 2024 13:15:49 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=82236</guid>
	<description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></description>
	<itunes:subtitle><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:subtitle>
	<content:encoded><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/06/Podcast-Voice-of-the-Employee-Building-a-Contact-Center-Culture-Where-Everyone-Feels-Heard-and-Valued.mp3" length="51737182" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/06/Justin-Melissa-Podcast-2024-landingpage.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/06/Justin-Melissa-Podcast-2024-landingpage.jpg</url>
		<title>Voice of the Employee: Building a Contact Center Culture Where Everyone Feels Heard and Valued</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/06/Justin-Melissa-Podcast-2024-landingpage.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Human Touch in a Tech-Driven World: Striking the Balance for Optimal Experiences</title>
	<link>https://www.etechgs.com/podcast/the-human-touch-in-a-tech-driven-world-striking-the-balance-for-optimal-experience/</link>
	<pubDate>Fri, 03 May 2024 16:24:32 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=73752</guid>
	<description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></description>
	<itunes:subtitle><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:subtitle>
	<content:encoded><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/05/Podcast-The-Human-Touch-in-a-Tech-Driven-World-Striking-the-Balance-for-Optimal-Experiences-2.mp3" length="32237454" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/05/Etech-Podcast-The-Human-Touch-in-a-Tech-Driven-World-Striking-the-Balance-for-Optimal-Experiences-1200x628-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/05/Etech-Podcast-The-Human-Touch-in-a-Tech-Driven-World-Striking-the-Balance-for-Optimal-Experiences-1200x628-1.jpg</url>
		<title>The Human Touch in a Tech-Driven World: Striking the Balance for Optimal Experiences</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/05/Etech-Podcast-The-Human-Touch-in-a-Tech-Driven-World-Striking-the-Balance-for-Optimal-Experiences-1200x628-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The CX Success Recipe By Shep Hyken</title>
	<link>https://www.etechgs.com/podcast/the-cx-success-recipe-by-shep-hyken/</link>
	<pubDate>Thu, 14 Mar 2024 09:39:55 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=69630</guid>
	<description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></description>
	<itunes:subtitle><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:subtitle>
	<content:encoded><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/03/Podcast_The-CX-Success-Recipe-By-Shep-Hyken.mp3" length="45032516" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/03/podcast_cx-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/03/podcast_cx-1.jpg</url>
		<title>The CX Success Recipe By Shep Hyken</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/03/podcast_cx-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Emotional Intelligence in Leadership: The Power of EQ</title>
	<link>https://www.etechgs.com/podcast/emotional-intelligence-in-leadership-the-power-of-eq/</link>
	<pubDate>Tue, 09 Jan 2024 10:29:44 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=64842</guid>
	<description><![CDATA[Emotional Intelligence (EQ) is not just a buzzword; it's the backbone of successful leadership.  ]]></description>
	<itunes:subtitle><![CDATA[Emotional Intelligence (EQ) is not just a buzzword; its the backbone of successful leadership.  ]]></itunes:subtitle>
	<content:encoded><![CDATA[Emotional Intelligence (EQ) is not just a buzzword; it's the backbone of successful leadership.  ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/01/Podcast_Emotional-Intelligence-in-Leadership-The-Power-of-EQ.mp3" length="26726289" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Emotional Intelligence (EQ) is not just a buzzword; it's the backbone of successful leadership.  ]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/01/Website-1-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/01/Website-1-1.jpg</url>
		<title>Emotional Intelligence in Leadership: The Power of EQ</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Emotional Intelligence (EQ) is not just a buzzword; it's the backbone of successful leadership.  ]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/01/Website-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Five Critical Components of a Winning Culture</title>
	<link>https://www.etechgs.com/podcast/five-critical-components-of-a-winning-culture/</link>
	<pubDate>Wed, 20 Dec 2023 07:26:30 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=63020</guid>
	<description><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></description>
	<itunes:subtitle><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></itunes:subtitle>
	<content:encoded><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/12/Podcast_Five-Critical-Components-of-a-Winning-Culture.mp3" length="45143087" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/12/Website.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/12/Website.jpg</url>
		<title>Five Critical Components of a Winning Culture</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/12/Website.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The 6 Critical Leadership Practices for Leading Your Team to Success-Part 2</title>
	<link>https://www.etechgs.com/podcast/the-6-critical-leadership-practices-for-leading-your-team-to-success-part-2/</link>
	<pubDate>Wed, 29 Nov 2023 08:58:59 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=60613</guid>
	<description><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></description>
	<itunes:subtitle><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></itunes:subtitle>
	<content:encoded><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/11/Podcast-Jason-knutson-The-6-Critical-Leadership-Practices-for-Leading-Your-Team-to-Success-Part-2.mp3" length="22541651" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1-1.jpg</url>
		<title>The 6 Critical Leadership Practices for Leading Your Team to Success-Part 2</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The 6 Critical Leadership Practices for Leading Your Team to Success-Part 1</title>
	<link>https://www.etechgs.com/podcast/the-6-critical-leadership-practices-for-leading-your-team-to-success-part-1/</link>
	<pubDate>Thu, 16 Nov 2023 07:37:12 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=59244</guid>
	<description><![CDATA[In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and objectives, even in the face of challenges and setbacks. ]]></description>
	<itunes:subtitle><![CDATA[In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and]]></itunes:subtitle>
	<content:encoded><![CDATA[In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and objectives, even in the face of challenges and setbacks. ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/11/Podcast-Jason-knutson-The-6-Critical-Leadership-Practices-for-Leading-Your-Team-to-Success-Part-1.mp3" length="32184318" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and objectives, even in the face of challenges and setbacks. ]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-part-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-part-1.jpg</url>
		<title>The 6 Critical Leadership Practices for Leading Your Team to Success-Part 1</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and objectives, even in the face of challenges and setbacks. ]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-part-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Am I Fit To Work Remotely?</title>
	<link>https://www.etechgs.com/podcast/am-i-fit-to-work-remotely/</link>
	<pubDate>Thu, 09 Nov 2023 08:59:40 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=58613</guid>
	<description><![CDATA[The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.  ]]></description>
	<itunes:subtitle><![CDATA[The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.  ]]></itunes:subtitle>
	<content:encoded><![CDATA[The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.  ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/11/Leadership-Roundtable-3-Podcast.mp3" length="35532800" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.  ]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1.jpg</url>
		<title>Am I Fit To Work Remotely?</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.  ]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Actionable Insights for Maximizing Customer and Agent Experience in Contact Centers</title>
	<link>https://www.etechgs.com/podcast/actionable-insights-for-maximizing-customer-and-agent-experience-in-contact-centers/</link>
	<pubDate>Fri, 20 Oct 2023 17:02:12 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=57310</guid>
	<description><![CDATA[Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.]]></description>
	<itunes:subtitle><![CDATA[Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.]]></itunes:subtitle>
	<content:encoded><![CDATA[Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/10/Final-Audio.mp3" length="36036534" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Leadership-Roundtable-2.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Leadership-Roundtable-2.jpg</url>
		<title>Actionable Insights for Maximizing Customer and Agent Experience in Contact Centers</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Leadership-Roundtable-2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Role of Innovation in CX &#124; How to Stay Ahead of Changing Customer Expectations</title>
	<link>https://www.etechgs.com/podcast/the-role-of-innovation-in-cx-how-to-stay-ahead-of-changing-customer-expectations/</link>
	<pubDate>Mon, 16 Oct 2023 11:58:45 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=59237</guid>
	<description><![CDATA[In today's increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it's a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.  ]]></description>
	<itunes:subtitle><![CDATA[In todays increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but its a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your compan]]></itunes:subtitle>
	<content:encoded><![CDATA[In today's increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it's a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.  ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/11/The_Role_of_Innovation_in_CX_How_to_Stay_Ahead_of_Changing_Customer_Expectations.mp3" length="16895277" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In today's increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it's a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.  ]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg</url>
		<title>The Role of Innovation in CX &#124; How to Stay Ahead of Changing Customer Expectations</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today's increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it's a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.  ]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Change Your Selling Game With Empathy And Authenticity  </title>
	<link>https://www.etechgs.com/podcast/change-your-selling-game-with-empathy-and-authenticity/</link>
	<pubDate>Thu, 24 Aug 2023 10:05:18 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://demo.etechgs.com/etech2023/?post_type=podcast&#038;p=47482</guid>
	<description><![CDATA[In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. ]]></itunes:subtitle>
	<content:encoded><![CDATA[In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/07/Etech-Podcast-Jim-Melissa-indful-Communication-Fostering-Connection-and-Trust.mp3" length="18208774" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/empathy_authenticity.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/empathy_authenticity.jpg</url>
		<title>Change Your Selling Game With Empathy And Authenticity  </title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/empathy_authenticity.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>How To Lead With Empathy: Nurturing Strong Relationships</title>
	<link>https://www.etechgs.com/podcast/how-to-lead-with-empathy-nurturing-strong-relationships/</link>
	<pubDate>Thu, 24 Aug 2023 09:54:42 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://demo.etechgs.com/etech2023/?post_type=podcast&#038;p=47453</guid>
	<description><![CDATA[In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are ]]></itunes:subtitle>
	<content:encoded><![CDATA[In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/07/Etech-Podcast-Jim-Melissa-indful-Communication-Fostering-Connection-and-Trust.mp3" length="18208774" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/Nurturing-Strong-Relationships-while-Driving-Results.jpeg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/Nurturing-Strong-Relationships-while-Driving-Results.jpeg</url>
		<title>How To Lead With Empathy: Nurturing Strong Relationships</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/Nurturing-Strong-Relationships-while-Driving-Results.jpeg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Does AI Play A Role In Improving An Agent’s Life?</title>
	<link>https://www.etechgs.com/podcast/does-ai-play-a-role-in-improving-an-agents-life/</link>
	<pubDate>Thu, 17 Aug 2023 07:03:26 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=56703</guid>
	<description><![CDATA[In today's rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent's life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals.  ]]></description>
	<itunes:subtitle><![CDATA[In todays rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agents life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowe]]></itunes:subtitle>
	<content:encoded><![CDATA[In today's rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent's life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals.  ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/08/Podcast-Does-AI-Play-A-Role-In-Improving-An-Agents-Life.mp3" length="39941458" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In today's rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent's life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals.  ]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Change-Your-Selling-Game-with-Empathy-and-Authenticity-1200x628size.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Change-Your-Selling-Game-with-Empathy-and-Authenticity-1200x628size.jpg</url>
		<title>Does AI Play A Role In Improving An Agent’s Life?</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today's rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent's life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals.  ]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Change-Your-Selling-Game-with-Empathy-and-Authenticity-1200x628size.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Mindful Communication: Fostering Connection and Trust</title>
	<link>https://www.etechgs.com/podcast/mindful-communication-fostering-connection-and-trust/</link>
	<pubDate>Wed, 12 Jul 2023 13:57:52 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://demo.etechgs.com/?post_type=podcast&#038;p=32443</guid>
	<description><![CDATA[Communication is the most important part of any relationship; be it personal or professional. However, how often do we take [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Communication is the most important part of any relationship; be it personal or professional. However, how often do we take ]]></itunes:subtitle>
	<content:encoded><![CDATA[Communication is the most important part of any relationship; be it personal or professional. However, how often do we take [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/07/Etech-Podcast-Jim-Melissa-indful-Communication-Fostering-Connection-and-Trust.mp3" length="18208774" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Communication is the most important part of any relationship; be it personal or professional. However, how often do we take [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/07/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/07/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg</url>
		<title>Mindful Communication: Fostering Connection and Trust</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Communication is the most important part of any relationship; be it personal or professional. However, how often do we take [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/07/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Future of Contact Center Leadership – What Needs To Be Changed</title>
	<link>https://www.etechgs.com/podcast/the-future-of-contact-center-leadership-what-needs-to-be-changed/</link>
	<pubDate>Thu, 22 Jun 2023 04:54:22 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://demo.etechgs.com/?post_type=podcast&#038;p=32419</guid>
	<description><![CDATA[A true leader keeps changing and improving as and when the situation demands.]]></description>
	<itunes:subtitle><![CDATA[A true leader keeps changing and improving as and when the situation demands.]]></itunes:subtitle>
	<content:encoded><![CDATA[A true leader keeps changing and improving as and when the situation demands.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/06/Podcast-Melissa-Mark-Brody_1.mp3" length="30006454" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[A true leader keeps changing and improving as and when the situation demands.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/06/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/06/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg</url>
		<title>The Future of Contact Center Leadership – What Needs To Be Changed</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[A true leader keeps changing and improving as and when the situation demands.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/06/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Future of Customer Service with AI-Enabled Contact Centers</title>
	<link>https://www.etechgs.com/podcast/the-future-of-customer-service-with-ai-enabled-contact-centers/</link>
	<pubDate>Fri, 05 May 2023 11:52:51 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=51631</guid>
	<description><![CDATA[There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but ]]></itunes:subtitle>
	<content:encoded><![CDATA[There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/07/Etech-Podcast-Jim-Melissa-indful-Communication-Fostering-Connection-and-Trust.mp3" length="18208774" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/09/Etech-Podcast-version-01-copy-3-1-1200x675-3.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/09/Etech-Podcast-version-01-copy-3-1-1200x675-3.jpg</url>
		<title>The Future of Customer Service with AI-Enabled Contact Centers</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/09/Etech-Podcast-version-01-copy-3-1-1200x675-3.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Insights To Impact Amplify Call Centre Success With A Data Driven Culture</title>
	<link>https://www.etechgs.com/podcast/insights-to-impact-amplify-call-centre-success-with-a-data-driven-culture/</link>
	<pubDate>Wed, 19 Apr 2023 13:22:14 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://demo.etechgs.com/?post_type=podcast&#038;p=32362</guid>
	<description><![CDATA[Relying on unstructured data and assumptions has always been an unsuccessful strategy. ]]></description>
	<itunes:subtitle><![CDATA[Relying on unstructured data and assumptions has always been an unsuccessful strategy.]]></itunes:subtitle>
	<content:encoded><![CDATA[Relying on unstructured data and assumptions has always been an unsuccessful strategy. ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/03/Amit-Melissa-Insights-to-impact_-Amplify-Call-Center-success-with-a-data-driven-culture.mp3" length="31894244" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Relying on unstructured data and assumptions has always been an unsuccessful strategy.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/04/POdcast.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/04/POdcast.jpg</url>
		<title>Insights To Impact Amplify Call Centre Success With A Data Driven Culture</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Relying on unstructured data and assumptions has always been an unsuccessful strategy.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/04/POdcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>How is Live Chat Changing the CX Game?</title>
	<link>https://www.etechgs.com/podcast/how-is-live-chat-changing-the-cx-game/</link>
	<pubDate>Wed, 28 Dec 2022 09:37:03 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=31535</guid>
	<description><![CDATA[The digital age has pushed today’s customers into an era of immediacy. This immediacy is one of the top reasons that live chat is imperative for any kind of business. ]]></description>
	<itunes:subtitle><![CDATA[The digital age has pushed today’s customers into an era of immediacy. This immediacy is one of the top reasons that live chat is imperative for any kind of business.]]></itunes:subtitle>
	<content:encoded><![CDATA[The digital age has pushed today’s customers into an era of immediacy. This immediacy is one of the top reasons that live chat is imperative for any kind of business. ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2022/12/Audio-Etech-Podcast-Melissa-patrick_1.mp3" length="28480749" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[The digital age has pushed today’s customers into an era of immediacy. This immediacy is one of the top reasons that live chat is imperative for any kind of business.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/12/Etech-Podcast-version-01-copy-3-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/12/Etech-Podcast-version-01-copy-3-1.jpg</url>
		<title>How is Live Chat Changing the CX Game?</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[The digital age has pushed today’s customers into an era of immediacy. This immediacy is one of the top reasons that live chat is imperative for any kind of business.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/12/Etech-Podcast-version-01-copy-3-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The detour – Attrition to Retention</title>
	<link>https://www.etechgs.com/podcast/the-detour-attrition-to-retention/</link>
	<pubDate>Tue, 20 Dec 2022 14:59:16 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=31509</guid>
	<description><![CDATA[Your agent is your entire company, your brand to that one customer that they are talking to. As we are increasing the data utilization in the CX space, we really need to up our focus on Agent Experience that is going to deliver defined positive customer experience.]]></description>
	<itunes:subtitle><![CDATA[Your agent is your entire company, your brand to that one customer that they are talking to. As we are increasing the data utilization in the CX space, we really need to up our focus on Agent Experience that is going to deliver defined positive customer ]]></itunes:subtitle>
	<content:encoded><![CDATA[Your agent is your entire company, your brand to that one customer that they are talking to. As we are increasing the data utilization in the CX space, we really need to up our focus on Agent Experience that is going to deliver defined positive customer experience.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2022/12/Convert_Etech-Podcast-Leadership-Roundtable_The-Detour-Attrition-to-Retention-.mp3" length="34881290" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Your agent is your entire company, your brand to that one customer that they are talking to. As we are increasing the data utilization in the CX space, we really need to up our focus on Agent Experience that is going to deliver defined positive customer experience.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/12/Etech-Podcast-version-01-For-Video-AE-copy-3_1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/12/Etech-Podcast-version-01-For-Video-AE-copy-3_1.jpg</url>
		<title>The detour – Attrition to Retention</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Your agent is your entire company, your brand to that one customer that they are talking to. As we are increasing the data utilization in the CX space, we really need to up our focus on Agent Experience that is going to deliver defined positive customer experience.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/12/Etech-Podcast-version-01-For-Video-AE-copy-3_1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Impact of Servant Leadership on Employee Empowerment</title>
	<link>https://www.etechgs.com/podcast/the-impact-of-servant-leadership-on-employee-empowerment/</link>
	<pubDate>Thu, 10 Nov 2022 08:36:59 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=31350</guid>
	<description><![CDATA[There are a lot of myths about Servant Leadership and we are going to debunk them in this podcast.]]></description>
	<itunes:subtitle><![CDATA[There are a lot of myths about Servant Leadership and we are going to debunk them in this podcast.]]></itunes:subtitle>
	<content:encoded><![CDATA[There are a lot of myths about Servant Leadership and we are going to debunk them in this podcast.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2022/11/Matt-Melissa-Podcast-The-impact-of-Servant-Leadership-on-Employee-Empowerment-audio-extractor.net_-1.mp3" length="54368476" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[There are a lot of myths about Servant Leadership and we are going to debunk them in this podcast.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/11/Etech-Podcast-version-01-copy-3-1-1.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/11/Etech-Podcast-version-01-copy-3-1-1.jpg</url>
		<title>The Impact of Servant Leadership on Employee Empowerment</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[There are a lot of myths about Servant Leadership and we are going to debunk them in this podcast.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/11/Etech-Podcast-version-01-copy-3-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Changing Face of Contact Center Operations &#8211; Where Are We Heading?</title>
	<link>https://www.etechgs.com/podcast/the-changing-face-of-contact-center-operations-where-are-we-heading/</link>
	<pubDate>Tue, 05 Jul 2022 10:30:35 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=30609</guid>
	<description><![CDATA[Contact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Contact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience ]]></itunes:subtitle>
	<content:encoded><![CDATA[Contact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2022/07/Etech-Podcast-Melissa-David-audio-extractor.net_.mp3" length="27200293" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Contact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/07/heading.jpg"></itunes:image>
	<image>
		<url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/07/heading.jpg</url>
		<title>The Changing Face of Contact Center Operations &#8211; Where Are We Heading?</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Contact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2022/07/heading.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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