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		<description>Etech Leaders are visionary and have an attitude to share knowledge to maintain the skilled ecosystem. Plug-in your headsets and ensure best learning experience on the voice.</description>
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		<itunes:summary>Etech Leaders are visionary and have an attitude to share knowledge to maintain the skilled ecosystem. Plug-in your headsets and ensure best learning experience on the voice.</itunes:summary>
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<item>
	<title>The Next Competitive Advantage Isn&#8217;t AI – It&#8217;s Trust</title>
	<link>https://www.etechgs.com/podcast/the-next-competitive-advantage-isnt-aiits-trust/</link>
	<pubDate>Wed, 12 Aug 2026 11:09:59 +0000</pubDate>
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	<description><![CDATA[As AI becomes easier for everyone to access, technology alone is no longer the biggest differentiator. The real advantage lies [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[As AI becomes easier for everyone to access, technology alone is no longer the biggest differentiator. The real advantage lies ]]></itunes:subtitle>
	<content:encoded><![CDATA[As AI becomes easier for everyone to access, technology alone is no longer the biggest differentiator. The real advantage lies [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[As AI becomes easier for everyone to access, technology alone is no longer the biggest differentiator. The real advantage lies [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/08/Jim-Manu-Luke-Podcast-1.jpg"></itunes:image>
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		<ssp:title>The Next Competitive Advantage Isn&#8217;t AI – It&#8217;s Trust</ssp:title>
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	<itunes:duration>00:31:56</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[As AI becomes easier for everyone to access, technology alone is no longer the biggest differentiator. The real advantage lies [&#8230;]]]></googleplay:description>
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<item>
	<title>The Hidden Profit Leaks Draining Your Business</title>
	<link>https://www.etechgs.com/podcast/the-hidden-profit-leaks-draining-your-business/</link>
	<pubDate>Mon, 03 Aug 2026 12:35:37 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
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	<description><![CDATA[Many businesses assume declining profitability comes from rising costs or the need for more employees. But often, the real problem [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Many businesses assume declining profitability comes from rising costs or the need for more employees. But often, the real problem ]]></itunes:subtitle>
	<content:encoded><![CDATA[Many businesses assume declining profitability comes from rising costs or the need for more employees. But often, the real problem [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[Many businesses assume declining profitability comes from rising costs or the need for more employees. But often, the real problem [&#8230;]]]></itunes:summary>
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		<ssp:title>The Hidden Profit Leaks Draining Your Business</ssp:title>
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	<itunes:explicit>false</itunes:explicit>
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	<itunes:duration>00:30:34</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Many businesses assume declining profitability comes from rising costs or the need for more employees. But often, the real problem [&#8230;]]]></googleplay:description>
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	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Building a Safer Digital World: Protecting Children in the Age of AI</title>
	<link>https://www.etechgs.com/podcast/building-a-safer-digital-world-protecting-children-in-the-age-of-ai/</link>
	<pubDate>Fri, 05 Jun 2026 12:30:21 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
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	<description><![CDATA[Technology is creating new opportunities for learning, connection, and growth.  But as AI, social media, and digital platforms become a [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Technology is creating new opportunities for learning, connection, and growth.  But as AI, social media, and digital platforms become a ]]></itunes:subtitle>
	<content:encoded><![CDATA[Technology is creating new opportunities for learning, connection, and growth.  But as AI, social media, and digital platforms become a [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[Technology is creating new opportunities for learning, connection, and growth.  But as AI, social media, and digital platforms become a [&#8230;]]]></itunes:summary>
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		<ssp:title>Building a Safer Digital World: Protecting Children in the Age of AI</ssp:title>
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	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:27:23</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Technology is creating new opportunities for learning, connection, and growth.  But as AI, social media, and digital platforms become a [&#8230;]]]></googleplay:description>
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	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>The Map Has Changed: Rethinking CX Delivery Footprint in an AI-Driven World</title>
	<link>https://www.etechgs.com/podcast/the-map-has-changed-rethinking-cx-delivery-footprint-in-an-ai-driven-world/</link>
	<pubDate>Tue, 02 Jun 2026 08:39:39 +0000</pubDate>
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	<description><![CDATA[For many years, customer experience strategies focused heavily on finding the lowest cost delivery locations.  But today, AI, evolving customer [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[For many years, customer experience strategies focused heavily on finding the lowest cost delivery locations.  But today, AI, evolving customer ]]></itunes:subtitle>
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	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[For many years, customer experience strategies focused heavily on finding the lowest cost delivery locations.  But today, AI, evolving customer [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[For many years, customer experience strategies focused heavily on finding the lowest cost delivery locations.  But today, AI, evolving customer [&#8230;]]]></itunes:summary>
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	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:24:36</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[For many years, customer experience strategies focused heavily on finding the lowest cost delivery locations.  But today, AI, evolving customer [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/05/Jim-Andrew-Podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Human at the Core: Building Connection, Culture, and CX in the Age of AI</title>
	<link>https://www.etechgs.com/podcast/human-at-the-core-building-connection-culture-and-cx-in-the-age-of-ai/</link>
	<pubDate>Thu, 21 May 2026 14:52:11 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
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	<description><![CDATA[As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are ]]></itunes:subtitle>
	<content:encoded><![CDATA[As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/05/Manu-Jesse-Podcast.jpg"></itunes:image>
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	<itunes:explicit>false</itunes:explicit>
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	<itunes:duration>00:15:56</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/05/Manu-Jesse-Podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Prickly Truths: Leadership Readiness in the Age of AI</title>
	<link>https://www.etechgs.com/podcast/prickly-truths-leadership-readiness-in-the-age-of-ai/</link>
	<pubDate>Mon, 18 May 2026 07:08:00 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
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	<description><![CDATA[AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more [&#8230;]]]></itunes:summary>
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	<itunes:explicit>false</itunes:explicit>
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	<itunes:duration>00:12:09</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more [&#8230;]]]></googleplay:description>
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	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Why Most AI Initiatives Fail &#038; What Leaders Get Wrong</title>
	<link>https://www.etechgs.com/podcast/why-most-ai-initiatives-fail-what-leaders-get-wrong/</link>
	<pubDate>Tue, 28 Apr 2026 04:20:18 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
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	<description><![CDATA[In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology [&#8230;]]]></itunes:summary>
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	<itunes:explicit>false</itunes:explicit>
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	<itunes:duration>00:29:49</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Podcast-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>AI in Fraud Prevention: Balancing Risk, ROI, and Responsible Adoption for a Safer Future</title>
	<link>https://www.etechgs.com/podcast/ai-in-fraud-prevention-balancing-risk-roi-and-responsible-adoption-for-a-safer-future/</link>
	<pubDate>Thu, 23 Apr 2026 13:30:51 +0000</pubDate>
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	<description><![CDATA[In today’s fast-moving digital world, fraud is not slowing down &#8211; it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In today’s fast-moving digital world, fraud is not slowing down &#8211; it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[In today’s fast-moving digital world, fraud is not slowing down &#8211; it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting [&#8230;]]]></content:encoded>
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	<itunes:summary><![CDATA[In today’s fast-moving digital world, fraud is not slowing down &#8211; it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting [&#8230;]]]></itunes:summary>
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	<itunes:duration>00:18:25</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today’s fast-moving digital world, fraud is not slowing down &#8211; it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
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<item>
	<title>How Improvisation &#038; Storytelling Help Leaders Build High-Performing Teams</title>
	<link>https://www.etechgs.com/podcast/how-improvisation-storytelling-help-leaders-build-high-performing-teams/</link>
	<pubDate>Tue, 21 Apr 2026 14:14:22 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">fc8a9c62-9bc3-5aea-b557-527f98c78cc9</guid>
	<description><![CDATA[Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/04/Final-Audio-4.mp3" length="13730604" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Manu-Jesse-Podcast-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Manu-Jesse-Podcast-1.jpg</ssp:url>
		<ssp:title>How Improvisation &#038; Storytelling Help Leaders Build High-Performing Teams</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:28:36</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Manu-Jesse-Podcast-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Beyond the Surface: Why Your Operating Model is the Secret to World-Class CX</title>
	<link>https://www.etechgs.com/podcast/beyond-the-surface-why-your-operating-model-is-the-secret-to-world-class-cx/</link>
	<pubDate>Thu, 16 Apr 2026 14:27:26 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">cb7765ea-6db4-59dd-af77-c3afa31c86c6</guid>
	<description><![CDATA[In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/04/Final-Audio-Lance.mp3" length="9476084" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Jim-Lance-podcast.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Jim-Lance-podcast.jpg</ssp:url>
		<ssp:title>Beyond the Surface: Why Your Operating Model is the Secret to World-Class CX</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:25:05</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Jim-Lance-podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Safety is the New Loyalty: How Trust &#038; Safety Shape Customer Experience in 2026</title>
	<link>https://www.etechgs.com/podcast/safety-is-the-new-loyalty-how-trust-safety-shape-customer-experience-in-2026/</link>
	<pubDate>Mon, 13 Apr 2026 11:48:15 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">4c97c624-ec10-56bc-a723-80c5e628782b</guid>
	<description><![CDATA[In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/04/Final-Audio-1.mp3" length="13948778" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Jim-Andrew-Podcast.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Jim-Andrew-Podcast.jpg</ssp:url>
		<ssp:title>Safety is the New Loyalty: How Trust &#038; Safety Shape Customer Experience in 2026</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:29:04</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Jim-Andrew-Podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Why Executive Behavior Determines Customer Experience Outcomes</title>
	<link>https://www.etechgs.com/podcast/why-executive-behavior-determines-customer-experience-outcomes/</link>
	<pubDate>Wed, 08 Apr 2026 13:28:30 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">9b2d0493-3b29-5228-81e6-e2dbfdd763f8</guid>
	<description><![CDATA[Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership &#38; CX Podcast, ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/04/Final-Audio-Alex.mp3" length="19052163" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Podcast-300.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Podcast-300.jpg</ssp:url>
		<ssp:title>Why Executive Behavior Determines Customer Experience Outcomes</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:53:21</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/Podcast-300.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Satisfaction Stagnation &#8211; Why Your AI Strategy Is Killing Your CX (And How to Fix it)</title>
	<link>https://www.etechgs.com/podcast/the-satisfaction-stagnation-why-your-ai-strategy-is-killing-your-cx-and-how-to-fix-it/</link>
	<pubDate>Tue, 07 Apr 2026 11:02:36 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">5b190857-eadf-500c-ae60-0e545fb81e4f</guid>
	<description><![CDATA[Your AI investment is growing. Your CX scores aren&#8217;t. Here&#8217;s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Your AI investment is growing. Your CX scores aren&#8217;t. Here&#8217;s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Your AI investment is growing. Your CX scores aren&#8217;t. Here&#8217;s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/04/Final-Audio.mp3" length="16420589" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Your AI investment is growing. Your CX scores aren&#8217;t. Here&#8217;s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/J-B-Podcast.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/J-B-Podcast.jpg</ssp:url>
		<ssp:title>The Satisfaction Stagnation &#8211; Why Your AI Strategy Is Killing Your CX (And How to Fix it)</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:34:13</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Your AI investment is growing. Your CX scores aren&#8217;t. Here&#8217;s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/04/J-B-Podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>What’s Next for Leaders in the Age of AI?</title>
	<link>https://www.etechgs.com/podcast/whats-next-for-leaders-in-the-age-of-ai/</link>
	<pubDate>Wed, 01 Apr 2026 11:43:58 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">e91b0f48-090c-5b9f-b3ac-b52219af78ee</guid>
	<description><![CDATA[Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership &#38; CX Podcast, ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/04/Final-Audio-2.mp3" length="12670450" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:26:24</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership &#38; CX Podcast, [&#8230;]]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>CX in 2026: Moving from CRM Messes to AI Successes</title>
	<link>https://www.etechgs.com/podcast/cx-in-2026-moving-from-crm-messes-to-ai-successes/</link>
	<pubDate>Wed, 25 Mar 2026 14:22:13 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">8c3f45e3-a4c8-5da6-8891-09e5c95a6cf6</guid>
	<description><![CDATA[Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/03/Final-Audio.mp3" length="11577278" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Podcast-300-X-300.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Podcast-300-X-300.jpg</ssp:url>
		<ssp:title>CX in 2026: Moving from CRM Messes to AI Successes</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:24:07</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Podcast-300-X-300.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Culture Wins Championships and Customer Loyalty</title>
	<link>https://www.etechgs.com/podcast/culture-wins-championships-and-customer-loyalty/</link>
	<pubDate>Mon, 16 Mar 2026 12:44:55 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">092498a2-0447-57f1-a1a3-5604cdec1f0e</guid>
	<description><![CDATA[Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/03/Podcast-Final-Audio.mp3" length="17160168" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/M-J-K-D_Podcast_300-X-300_V2.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/M-J-K-D_Podcast_300-X-300_V2.jpg</ssp:url>
		<ssp:title>Culture Wins Championships and Customer Loyalty</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:35:45</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/M-J-K-D_Podcast_300-X-300_V2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Why Culture Still Fails In The Age of AI And How Leaders Actually Change Behavior</title>
	<link>https://www.etechgs.com/podcast/why-culture-still-fails-in-the-age-of-ai-and-how-leaders-actually-change-behavior/</link>
	<pubDate>Wed, 04 Mar 2026 15:45:35 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">9c314544-cb87-528c-9b6f-1cdc1a68ef25</guid>
	<description><![CDATA[Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/03/Simon-Thomson-Final-Audio-1.mp3" length="14820849" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Why-Culture-Still-Fails-in-the-Age-of-AI-and-How-Leaders-Actually-Change-Behavior-300-x-300.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Why-Culture-Still-Fails-in-the-Age-of-AI-and-How-Leaders-Actually-Change-Behavior-300-x-300.jpg</ssp:url>
		<ssp:title>Why Culture Still Fails In The Age of AI And How Leaders Actually Change Behavior</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>00:30:53</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/03/Why-Culture-Still-Fails-in-the-Age-of-AI-and-How-Leaders-Actually-Change-Behavior-300-x-300.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Proving Quality at Scale – The New Standard for CX Accountability</title>
	<link>https://www.etechgs.com/podcast/proving-quality-at-scale-the-new-standard-for-cx-accountability/</link>
	<pubDate>Wed, 18 Feb 2026 13:08:23 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">2d4456d8-e94f-5e20-886b-3c126613d5a1</guid>
	<description><![CDATA[Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2026/02/Final-Audio.mp3" length="12777239" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/02/Etech-Podcast-300-X-300-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/02/Etech-Podcast-300-X-300-1.jpg</ssp:url>
		<ssp:title>Proving Quality at Scale – The New Standard for CX Accountability</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2026/02/Etech-Podcast-300-X-300-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Customer Experience Lie That’s Costing You Millions</title>
	<link>https://www.etechgs.com/podcast/the-customer-experience-lie-thats-costing-you-millions/</link>
	<pubDate>Tue, 30 Dec 2025 11:45:04 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">62b6b83a-3e6c-5dd2-9c16-68e84e0263ad</guid>
	<description><![CDATA[Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/12/Etech-CX-Podcast-The-Customer-Ex.mp3" length="14740268" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/12/Pocast-300-X-300_30122025.png"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/12/Pocast-300-X-300_30122025.png</ssp:url>
		<ssp:title>The Customer Experience Lie That’s Costing You Millions</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/12/Pocast-300-X-300_30122025.png"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Human Centered AI: Redefining Learning, Development and Leadership in Contact Centers</title>
	<link>https://www.etechgs.com/podcast/human-centered-ai-redefining-learning-development-and-leadership-in-contact-centers/</link>
	<pubDate>Thu, 30 Oct 2025 13:47:39 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=150839</guid>
	<description><![CDATA[Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/10/riverside_copy_of-human-centered-ai_-red.-_-sep-10-2025-_etechs_studio.mp3" length="14811864" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/Human-Centered-AI-Website-landing-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/Human-Centered-AI-Website-landing-1.jpg</ssp:url>
		<ssp:title>Human Centered AI: Redefining Learning, Development and Leadership in Contact Centers</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/Human-Centered-AI-Website-landing-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Future of Contact Center Training: AI, Human Connection &#038; Agent Success</title>
	<link>https://www.etechgs.com/podcast/the-future-of-contact-center-training-ai-human-connection-agent-success/</link>
	<pubDate>Tue, 14 Oct 2025 05:02:21 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=148960</guid>
	<description><![CDATA[Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/10/EtechCXPodcast-MichelleNorcross-InnovativeTrainingandDevelopmentStrategiestoBoostCustomerServicePerformanceandRetention.mp3" length="14335106" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/01-Leadership-Table-sep-2025-Website-landing-1-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/01-Leadership-Table-sep-2025-Website-landing-1-1.jpg</ssp:url>
		<ssp:title>The Future of Contact Center Training: AI, Human Connection &#038; Agent Success</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/10/01-Leadership-Table-sep-2025-Website-landing-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Silo Smash: Uniting Departments for an Unforgettable Customer Experience</title>
	<link>https://www.etechgs.com/podcast/silo-smash-uniting-departments-for-an-unforgettable-customer-experience/</link>
	<pubDate>Tue, 30 Sep 2025 13:56:59 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=147672</guid>
	<description><![CDATA[Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/09/AnnetteFranzPodcast-Audio1-1.mp3" length="15540248" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Annette-Franz-sep-2025-Website-landing14-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Annette-Franz-sep-2025-Website-landing14-1.jpg</ssp:url>
		<ssp:title>Silo Smash: Uniting Departments for an Unforgettable Customer Experience</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Annette-Franz-sep-2025-Website-landing14-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>From CX Strategy to CX Movement: How to Ignite Cultural Transformation Across Your Organization</title>
	<link>https://www.etechgs.com/podcast/from-cx-strategy-to-cx-movement-how-to-ignite-cultural-transformation-across-your-organization/</link>
	<pubDate>Thu, 11 Sep 2025 12:53:09 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=145641</guid>
	<description><![CDATA[A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals [&#8230;]]]></content:encoded>
	<enclosure url="https://www.etechgs.com/wp-content/uploads/2025/09/podcast-video-of-Katie-Stabler-From-CX-Strategy-to-CX-Movement-How-to-Ignite-Cultural-Transformation-Across-Your-Organization.mp3" length="43266793" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Leadership-Table-sep-2025-Website-landing-2.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Leadership-Table-sep-2025-Website-landing-2.jpg</ssp:url>
		<ssp:title>From CX Strategy to CX Movement: How to Ignite Cultural Transformation Across Your Organization</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>29:47</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Leadership-Table-sep-2025-Website-landing-2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Science of Emotional Intelligence: Transforming CX &#038; Employee Experience</title>
	<link>https://www.etechgs.com/podcast/the-science-of-emotional-intelligence-transforming-cx-employee-experience/</link>
	<pubDate>Tue, 09 Sep 2025 10:27:52 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=145156</guid>
	<description><![CDATA[The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made [&#8230;]]]></content:encoded>
	<enclosure url="https://www.etechgs.com/wp-content/uploads/2025/09/Etech-CX-Podcast-Sandra-Thompson-video.mp3" length="49356424" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Podcast-1306-2025-Website-landing-2.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Podcast-1306-2025-Website-landing-2.jpg</ssp:url>
		<ssp:title>The Science of Emotional Intelligence: Transforming CX &#038; Employee Experience</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>51:03</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[The best experiences are built on empathy.Because before people remember what you said or did, they remember how you made [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/09/Podcast-1306-2025-Website-landing-2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Now of Contact Centers: Bridging the Gap Between High Tech and High Touch</title>
	<link>https://www.etechgs.com/podcast/the-now-of-contact-centers-bridging-the-gap-between-high-tech-and-high-touch/</link>
	<pubDate>Tue, 22 Jul 2025 12:22:16 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=136219</guid>
	<description><![CDATA[The contact center is no longer just about answering calls — it&#8217;s about answering to a new era. One where [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[The contact center is no longer just about answering calls — it&#8217;s about answering to a new era. One where ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[The contact center is no longer just about answering calls — it&#8217;s about answering to a new era. One where [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/07/Etech-CX-Podcast-Kate-Brouse.mp3" length="34981534" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[The contact center is no longer just about answering calls — it&#8217;s about answering to a new era. One where [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/Podcast-2805-2025-Website-landing.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/Podcast-2805-2025-Website-landing.jpg</ssp:url>
		<ssp:title>The Now of Contact Centers: Bridging the Gap Between High Tech and High Touch</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[The contact center is no longer just about answering calls — it&#8217;s about answering to a new era. One where [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/Podcast-2805-2025-Website-landing.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Future of Customer Success: What’s Next?</title>
	<link>https://www.etechgs.com/podcast/the-future-of-customer-success-whats-next/</link>
	<pubDate>Tue, 01 Jul 2025 10:50:43 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=132871</guid>
	<description><![CDATA[It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/07/Etech-CX-Podcast-Aaron-Thompson-video_1-1.mp3" length="45572971" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/01-Podcast-05-2025-Website-landing-1-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/01-Podcast-05-2025-Website-landing-1-1.jpg</ssp:url>
		<ssp:title>The Future of Customer Success: What’s Next?</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/07/01-Podcast-05-2025-Website-landing-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Future of AI in Contact Centers: Balancing Technology and the Human Touch</title>
	<link>https://www.etechgs.com/podcast/the-future-of-ai-in-contact-centers-balancing-technology-and-the-human-touch/</link>
	<pubDate>Tue, 10 Jun 2025 11:06:32 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=129336</guid>
	<description><![CDATA[Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/06/Etech-CX-Podcast-Matthew-Fishbein-The-Future-of-AI-in-Contact-Centers-new-1-1.mp3" length="38852170" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/06/Podcast-05-2025-Website-landing.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/06/Podcast-05-2025-Website-landing.jpg</ssp:url>
		<ssp:title>The Future of AI in Contact Centers: Balancing Technology and the Human Touch</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/06/Podcast-05-2025-Website-landing.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Leading Across Generations Bridging the Gap in the Workplace</title>
	<link>https://www.etechgs.com/podcast/leading-across-generations-bridging-the-gap-in-the-workplace/</link>
	<pubDate>Tue, 20 May 2025 13:16:25 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=126399</guid>
	<description><![CDATA[One team. Four generations. Countless perspectives. Here&#8217;s how to lead them all — without losing your mind.  About the Episode: [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[One team. Four generations. Countless perspectives. Here&#8217;s how to lead them all — without losing your mind.  About the Episode: ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[One team. Four generations. Countless perspectives. Here&#8217;s how to lead them all — without losing your mind.  About the Episode: [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/05/Leading-Across-Generations-Bridging-the-Gap-in-the-Workplace-1.mp3" length="37274599" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[One team. Four generations. Countless perspectives. Here&#8217;s how to lead them all — without losing your mind.  About the Episode: [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/05/Podcast-04-2025-Website-landing-2.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/05/Podcast-04-2025-Website-landing-2.jpg</ssp:url>
		<ssp:title>Leading Across Generations Bridging the Gap in the Workplace</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[One team. Four generations. Countless perspectives. Here&#8217;s how to lead them all — without losing your mind.  About the Episode: [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/05/Podcast-04-2025-Website-landing-2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Can Your Business Hear the Whispers Before the Scream?</title>
	<link>https://www.etechgs.com/podcast/can-your-business-hear-the-whispers-before-the-scream/</link>
	<pubDate>Fri, 10 Jan 2025 12:14:49 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=106934</guid>
	<description><![CDATA[Discover How to Transform Customer Signals Into Success  Every customer interaction tells a story. Some are loud and obvious, but [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Discover How to Transform Customer Signals Into Success  Every customer interaction tells a story. Some are loud and obvious, but ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Discover How to Transform Customer Signals Into Success  Every customer interaction tells a story. Some are loud and obvious, but [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2025/01/Therin-Harvey-Podcast.mp3" length="46787679" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Discover How to Transform Customer Signals Into Success  Every customer interaction tells a story. Some are loud and obvious, but [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/01/THERIN-HARVEY-Thought-Leader.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/01/THERIN-HARVEY-Thought-Leader.jpg</ssp:url>
		<ssp:title>Can Your Business Hear the Whispers Before the Scream?</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>32.13</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Discover How to Transform Customer Signals Into Success  Every customer interaction tells a story. Some are loud and obvious, but [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2025/01/THERIN-HARVEY-Thought-Leader.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Gamifying Success: How Technology-Driven Employee Engagement Transforms Startups</title>
	<link>https://www.etechgs.com/podcast/gamifying-success-how-technology-driven-employee-engagement-transforms-startups/</link>
	<pubDate>Thu, 26 Sep 2024 11:48:12 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=93454</guid>
	<description><![CDATA[Welcome to a New Era of Employee Engagement!  In today’s fast-paced business world, keeping your team motivated and engaged can [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Welcome to a New Era of Employee Engagement!  In today’s fast-paced business world, keeping your team motivated and engaged can ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Welcome to a New Era of Employee Engagement!  In today’s fast-paced business world, keeping your team motivated and engaged can [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/09/Podcast-1.mp3" length="39706374" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Welcome to a New Era of Employee Engagement!  In today’s fast-paced business world, keeping your team motivated and engaged can [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/09/Gamifying-Success-Podcast-2024-Website-landing-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/09/Gamifying-Success-Podcast-2024-Website-landing-1.jpg</ssp:url>
		<ssp:title>Gamifying Success: How Technology-Driven Employee Engagement Transforms Startups</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>41.21</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Welcome to a New Era of Employee Engagement!  In today’s fast-paced business world, keeping your team motivated and engaged can [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/09/Gamifying-Success-Podcast-2024-Website-landing-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Unlocking the Power of Conversation Analytics: Transform Your Contact Center Performance</title>
	<link>https://www.etechgs.com/podcast/unlocking-the-power-of-conversation-analytics-transform-your-contact-center-performance/</link>
	<pubDate>Tue, 27 Aug 2024 10:50:51 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=88842</guid>
	<description><![CDATA[Are you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Are you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Are you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/08/How-conversational-analytics-transforms-Contact-Center_1.mp3" length="49654151" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Are you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Website-landing-1-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Website-landing-1-1.jpg</ssp:url>
		<ssp:title>Unlocking the Power of Conversation Analytics: Transform Your Contact Center Performance</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Are you ready to elevate your contact center operations with the latest in conversation analytics? Dive into this episode to uncover [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Website-landing-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Rise of the Humans: Augmenting Agents in an AI-Powered World</title>
	<link>https://www.etechgs.com/podcast/the-rise-of-the-humans-augmenting-agents-in-an-ai-powered-world/</link>
	<pubDate>Mon, 05 Aug 2024 14:11:52 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=86684</guid>
	<description><![CDATA[Are you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Are you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Are you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/08/The-Rise-of-the-Humans-Augmenting-Agents-in-an-AI-Powered-World_1_1_1.mp3" length="33853849" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Are you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Lauren-Quinn-Volpe-and-Melissa-Podcast-2024-Website-landing-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Lauren-Quinn-Volpe-and-Melissa-Podcast-2024-Website-landing-1.jpg</ssp:url>
		<ssp:title>The Rise of the Humans: Augmenting Agents in an AI-Powered World</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Are you ready to revolutionize your customer experience with AI while keeping the human touch? Discover how to blend AI with [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/08/Lauren-Quinn-Volpe-and-Melissa-Podcast-2024-Website-landing-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Bruce Lee Theory: Balancing Service and Extreme Ownership</title>
	<link>https://www.etechgs.com/podcast/the-bruce-lee-theory-balancing-service-and-extreme-ownership/</link>
	<pubDate>Fri, 19 Jul 2024 09:28:15 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=84413</guid>
	<description><![CDATA[Are you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Are you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as ]]></itunes:subtitle>
	<itunes:episodeType>full</itunes:episodeType>
	<itunes:season>1</itunes:season>
	<content:encoded><![CDATA[Are you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/07/The-Bruce-Lee-Theory-Balancing-Service-and-Extreme-Ownership_1-1.mp3" length="24197943" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Are you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/07/Mellisa-AI-Hopper-Podcast-2024-Website-landing-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/07/Mellisa-AI-Hopper-Podcast-2024-Website-landing-1.jpg</ssp:url>
		<ssp:title>The Bruce Lee Theory: Balancing Service and Extreme Ownership</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Are you ready to enhance your leadership skills by understanding the balance between service and extreme ownership? Join us as [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/07/Mellisa-AI-Hopper-Podcast-2024-Website-landing-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Voice of the Employee: Building a Contact Center Culture Where Everyone Feels Heard and Valued</title>
	<link>https://www.etechgs.com/podcast/voice-of-the-employee-building-a-contact-center-culture-where-everyone-feels-heard-and-values/</link>
	<pubDate>Thu, 04 Jul 2024 13:15:49 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=82236</guid>
	<description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></description>
	<itunes:subtitle><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:subtitle>
	<content:encoded><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/06/Podcast-Voice-of-the-Employee-Building-a-Contact-Center-Culture-Where-Everyone-Feels-Heard-and-Valued.mp3" length="51737182" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/06/Justin-Melissa-Podcast-2024-landingpage.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/06/Justin-Melissa-Podcast-2024-landingpage.jpg</ssp:url>
		<ssp:title>Voice of the Employee: Building a Contact Center Culture Where Everyone Feels Heard and Valued</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/06/Justin-Melissa-Podcast-2024-landingpage.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Human Touch in a Tech-Driven World: Striking the Balance for Optimal Experiences</title>
	<link>https://www.etechgs.com/podcast/the-human-touch-in-a-tech-driven-world-striking-the-balance-for-optimal-experience/</link>
	<pubDate>Fri, 03 May 2024 16:24:32 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=73752</guid>
	<description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></description>
	<itunes:subtitle><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:subtitle>
	<content:encoded><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/05/Podcast-The-Human-Touch-in-a-Tech-Driven-World-Striking-the-Balance-for-Optimal-Experiences-2.mp3" length="32237454" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/05/Etech-Podcast-The-Human-Touch-in-a-Tech-Driven-World-Striking-the-Balance-for-Optimal-Experiences-1200x628-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/05/Etech-Podcast-The-Human-Touch-in-a-Tech-Driven-World-Striking-the-Balance-for-Optimal-Experiences-1200x628-1.jpg</ssp:url>
		<ssp:title>The Human Touch in a Tech-Driven World: Striking the Balance for Optimal Experiences</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/05/Etech-Podcast-The-Human-Touch-in-a-Tech-Driven-World-Striking-the-Balance-for-Optimal-Experiences-1200x628-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The CX Success Recipe By Shep Hyken</title>
	<link>https://www.etechgs.com/podcast/the-cx-success-recipe-by-shep-hyken/</link>
	<pubDate>Thu, 14 Mar 2024 09:39:55 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=69630</guid>
	<description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></description>
	<itunes:subtitle><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:subtitle>
	<content:encoded><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/03/Podcast_The-CX-Success-Recipe-By-Shep-Hyken.mp3" length="45032516" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/03/podcast_cx-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/03/podcast_cx-1.jpg</ssp:url>
		<ssp:title>The CX Success Recipe By Shep Hyken</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>46.33</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/03/podcast_cx-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Emotional Intelligence in Leadership: The Power of EQ</title>
	<link>https://www.etechgs.com/podcast/emotional-intelligence-in-leadership-the-power-of-eq/</link>
	<pubDate>Tue, 09 Jan 2024 10:29:44 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=64842</guid>
	<description><![CDATA[Emotional Intelligence (EQ) is not just a buzzword; it's the backbone of successful leadership.  ]]></description>
	<itunes:subtitle><![CDATA[Emotional Intelligence (EQ) is not just a buzzword; its the backbone of successful leadership.  ]]></itunes:subtitle>
	<content:encoded><![CDATA[Emotional Intelligence (EQ) is not just a buzzword; it's the backbone of successful leadership.  ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2024/01/Podcast_Emotional-Intelligence-in-Leadership-The-Power-of-EQ.mp3" length="26726289" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Emotional Intelligence (EQ) is not just a buzzword; it's the backbone of successful leadership.  ]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/01/Website-1-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/01/Website-1-1.jpg</ssp:url>
		<ssp:title>Emotional Intelligence in Leadership: The Power of EQ</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Emotional Intelligence (EQ) is not just a buzzword; it's the backbone of successful leadership.  ]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2024/01/Website-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Five Critical Components of a Winning Culture</title>
	<link>https://www.etechgs.com/podcast/five-critical-components-of-a-winning-culture/</link>
	<pubDate>Wed, 20 Dec 2023 07:26:30 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=63020</guid>
	<description><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></description>
	<itunes:subtitle><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></itunes:subtitle>
	<content:encoded><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/12/Podcast_Five-Critical-Components-of-a-Winning-Culture.mp3" length="45143087" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/12/Website.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/12/Website.jpg</ssp:url>
		<ssp:title>Five Critical Components of a Winning Culture</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/12/Website.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The 6 Critical Leadership Practices for Leading Your Team to Success-Part 2</title>
	<link>https://www.etechgs.com/podcast/the-6-critical-leadership-practices-for-leading-your-team-to-success-part-2/</link>
	<pubDate>Wed, 29 Nov 2023 08:58:59 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=60613</guid>
	<description><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></description>
	<itunes:subtitle><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></itunes:subtitle>
	<content:encoded><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/11/Podcast-Jason-knutson-The-6-Critical-Leadership-Practices-for-Leading-Your-Team-to-Success-Part-2.mp3" length="22541651" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1-1.jpg</ssp:url>
		<ssp:title>The 6 Critical Leadership Practices for Leading Your Team to Success-Part 2</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The 6 Critical Leadership Practices for Leading Your Team to Success-Part 1</title>
	<link>https://www.etechgs.com/podcast/the-6-critical-leadership-practices-for-leading-your-team-to-success-part-1/</link>
	<pubDate>Thu, 16 Nov 2023 07:37:12 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=59244</guid>
	<description><![CDATA[In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and objectives, even in the face of challenges and setbacks. ]]></description>
	<itunes:subtitle><![CDATA[In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and]]></itunes:subtitle>
	<content:encoded><![CDATA[In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and objectives, even in the face of challenges and setbacks. ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/11/Podcast-Jason-knutson-The-6-Critical-Leadership-Practices-for-Leading-Your-Team-to-Success-Part-1.mp3" length="32184318" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and objectives, even in the face of challenges and setbacks. ]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-part-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-part-1.jpg</ssp:url>
		<ssp:title>The 6 Critical Leadership Practices for Leading Your Team to Success-Part 1</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and objectives, even in the face of challenges and setbacks. ]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-part-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Am I Fit To Work Remotely?</title>
	<link>https://www.etechgs.com/podcast/am-i-fit-to-work-remotely/</link>
	<pubDate>Thu, 09 Nov 2023 08:59:40 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=58613</guid>
	<description><![CDATA[The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.  ]]></description>
	<itunes:subtitle><![CDATA[The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.  ]]></itunes:subtitle>
	<content:encoded><![CDATA[The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.  ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/11/Leadership-Roundtable-3-Podcast.mp3" length="35532800" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.  ]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1.jpg</ssp:url>
		<ssp:title>Am I Fit To Work Remotely?</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.  ]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/11/YouTube-and-Website-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Actionable Insights for Maximizing Customer and Agent Experience in Contact Centers</title>
	<link>https://www.etechgs.com/podcast/actionable-insights-for-maximizing-customer-and-agent-experience-in-contact-centers/</link>
	<pubDate>Fri, 20 Oct 2023 17:02:12 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=57310</guid>
	<description><![CDATA[Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.]]></description>
	<itunes:subtitle><![CDATA[Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.]]></itunes:subtitle>
	<content:encoded><![CDATA[Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/10/Final-Audio.mp3" length="36036534" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Leadership-Roundtable-2.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Leadership-Roundtable-2.jpg</ssp:url>
		<ssp:title>Actionable Insights for Maximizing Customer and Agent Experience in Contact Centers</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Leadership-Roundtable-2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Role of Innovation in CX &#124; How to Stay Ahead of Changing Customer Expectations</title>
	<link>https://www.etechgs.com/podcast/the-role-of-innovation-in-cx-how-to-stay-ahead-of-changing-customer-expectations/</link>
	<pubDate>Mon, 16 Oct 2023 11:58:45 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=59237</guid>
	<description><![CDATA[In today's increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it's a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.  ]]></description>
	<itunes:subtitle><![CDATA[In todays increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but its a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your compan]]></itunes:subtitle>
	<content:encoded><![CDATA[In today's increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it's a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.  ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/11/The_Role_of_Innovation_in_CX_How_to_Stay_Ahead_of_Changing_Customer_Expectations.mp3" length="16895277" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In today's increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it's a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.  ]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg</ssp:url>
		<ssp:title>The Role of Innovation in CX &#124; How to Stay Ahead of Changing Customer Expectations</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today's increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it's a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.  ]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Change Your Selling Game With Empathy And Authenticity  </title>
	<link>https://www.etechgs.com/podcast/change-your-selling-game-with-empathy-and-authenticity/</link>
	<pubDate>Thu, 24 Aug 2023 10:05:18 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://demo.etechgs.com/etech2023/?post_type=podcast&#038;p=47482</guid>
	<description><![CDATA[In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. ]]></itunes:subtitle>
	<content:encoded><![CDATA[In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/07/Etech-Podcast-Jim-Melissa-indful-Communication-Fostering-Connection-and-Trust.mp3" length="18208774" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/empathy_authenticity.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/empathy_authenticity.jpg</ssp:url>
		<ssp:title>Change Your Selling Game With Empathy And Authenticity  </ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/empathy_authenticity.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>How To Lead With Empathy: Nurturing Strong Relationships</title>
	<link>https://www.etechgs.com/podcast/how-to-lead-with-empathy-nurturing-strong-relationships/</link>
	<pubDate>Thu, 24 Aug 2023 09:54:42 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://demo.etechgs.com/etech2023/?post_type=podcast&#038;p=47453</guid>
	<description><![CDATA[In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are ]]></itunes:subtitle>
	<content:encoded><![CDATA[In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/07/Etech-Podcast-Jim-Melissa-indful-Communication-Fostering-Connection-and-Trust.mp3" length="18208774" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/Nurturing-Strong-Relationships-while-Driving-Results.jpeg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/Nurturing-Strong-Relationships-while-Driving-Results.jpeg</ssp:url>
		<ssp:title>How To Lead With Empathy: Nurturing Strong Relationships</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/08/Nurturing-Strong-Relationships-while-Driving-Results.jpeg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Does AI Play A Role In Improving An Agent’s Life?</title>
	<link>https://www.etechgs.com/podcast/does-ai-play-a-role-in-improving-an-agents-life/</link>
	<pubDate>Thu, 17 Aug 2023 07:03:26 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=56703</guid>
	<description><![CDATA[In today's rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent's life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals.  ]]></description>
	<itunes:subtitle><![CDATA[In todays rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agents life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowe]]></itunes:subtitle>
	<content:encoded><![CDATA[In today's rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent's life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals.  ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/newetech2023/wp-content/uploads/2023/08/Podcast-Does-AI-Play-A-Role-In-Improving-An-Agents-Life.mp3" length="39941458" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In today's rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent's life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals.  ]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Change-Your-Selling-Game-with-Empathy-and-Authenticity-1200x628size.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Change-Your-Selling-Game-with-Empathy-and-Authenticity-1200x628size.jpg</ssp:url>
		<ssp:title>Does AI Play A Role In Improving An Agent’s Life?</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[In today's rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent's life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals.  ]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/10/Etech-Podcast-Change-Your-Selling-Game-with-Empathy-and-Authenticity-1200x628size.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Mindful Communication: Fostering Connection and Trust</title>
	<link>https://www.etechgs.com/podcast/mindful-communication-fostering-connection-and-trust/</link>
	<pubDate>Wed, 12 Jul 2023 13:57:52 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://demo.etechgs.com/?post_type=podcast&#038;p=32443</guid>
	<description><![CDATA[Communication is the most important part of any relationship; be it personal or professional. However, how often do we take [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[Communication is the most important part of any relationship; be it personal or professional. However, how often do we take ]]></itunes:subtitle>
	<content:encoded><![CDATA[Communication is the most important part of any relationship; be it personal or professional. However, how often do we take [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/07/Etech-Podcast-Jim-Melissa-indful-Communication-Fostering-Connection-and-Trust.mp3" length="18208774" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Communication is the most important part of any relationship; be it personal or professional. However, how often do we take [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/07/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></itunes:image>
	<ssp:image>
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		<ssp:title>Mindful Communication: Fostering Connection and Trust</ssp:title>
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	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Communication is the most important part of any relationship; be it personal or professional. However, how often do we take [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/07/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>The Future of Contact Center Leadership – What Needs To Be Changed</title>
	<link>https://www.etechgs.com/podcast/the-future-of-contact-center-leadership-what-needs-to-be-changed/</link>
	<pubDate>Thu, 22 Jun 2023 04:54:22 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://demo.etechgs.com/?post_type=podcast&#038;p=32419</guid>
	<description><![CDATA[A true leader keeps changing and improving as and when the situation demands.]]></description>
	<itunes:subtitle><![CDATA[A true leader keeps changing and improving as and when the situation demands.]]></itunes:subtitle>
	<content:encoded><![CDATA[A true leader keeps changing and improving as and when the situation demands.]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/06/Podcast-Melissa-Mark-Brody_1.mp3" length="30006454" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[A true leader keeps changing and improving as and when the situation demands.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/06/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/06/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg</ssp:url>
		<ssp:title>The Future of Contact Center Leadership – What Needs To Be Changed</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[A true leader keeps changing and improving as and when the situation demands.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/06/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>The Future of Customer Service with AI-Enabled Contact Centers</title>
	<link>https://www.etechgs.com/podcast/the-future-of-customer-service-with-ai-enabled-contact-centers/</link>
	<pubDate>Fri, 05 May 2023 11:52:51 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://www.etechgs.com/?post_type=podcast&#038;p=51631</guid>
	<description><![CDATA[There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but [&#8230;]]]></description>
	<itunes:subtitle><![CDATA[There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but ]]></itunes:subtitle>
	<content:encoded><![CDATA[There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but [&#8230;]]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/07/Etech-Podcast-Jim-Melissa-indful-Communication-Fostering-Connection-and-Trust.mp3" length="18208774" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but [&#8230;]]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/09/Etech-Podcast-version-01-copy-3-1-1200x675-3.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/09/Etech-Podcast-version-01-copy-3-1-1200x675-3.jpg</ssp:url>
		<ssp:title>The Future of Customer Service with AI-Enabled Contact Centers</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but [&#8230;]]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/09/Etech-Podcast-version-01-copy-3-1-1200x675-3.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Insights To Impact Amplify Call Centre Success With A Data Driven Culture</title>
	<link>https://www.etechgs.com/podcast/insights-to-impact-amplify-call-centre-success-with-a-data-driven-culture/</link>
	<pubDate>Wed, 19 Apr 2023 13:22:14 +0000</pubDate>
	<dc:creator><![CDATA[https://www.etechgs.com/feed/podcast/]]></dc:creator>
	<guid isPermaLink="false">https://demo.etechgs.com/?post_type=podcast&#038;p=32362</guid>
	<description><![CDATA[Relying on unstructured data and assumptions has always been an unsuccessful strategy. ]]></description>
	<itunes:subtitle><![CDATA[Relying on unstructured data and assumptions has always been an unsuccessful strategy.]]></itunes:subtitle>
	<content:encoded><![CDATA[Relying on unstructured data and assumptions has always been an unsuccessful strategy. ]]></content:encoded>
	<enclosure url="https://cdn.etechgs.com/egsmedia/wp-content/uploads/2023/03/Amit-Melissa-Insights-to-impact_-Amplify-Call-Center-success-with-a-data-driven-culture.mp3" length="31894244" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Relying on unstructured data and assumptions has always been an unsuccessful strategy.]]></itunes:summary>
	<itunes:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/04/POdcast.jpg"></itunes:image>
	<ssp:image>
		<ssp:url>https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/04/POdcast.jpg</ssp:url>
		<ssp:title>Insights To Impact Amplify Call Centre Success With A Data Driven Culture</ssp:title>
	</ssp:image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[https://www.etechgs.com/feed/podcast/]]></itunes:author>	<googleplay:description><![CDATA[Relying on unstructured data and assumptions has always been an unsuccessful strategy.]]></googleplay:description>
	<googleplay:image href="https://cdn.etechgs.com/etechgs2026/wp-content/uploads/2023/04/POdcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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