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Etech Insights 

Etech Insights 

ETECH INSIGHTS

A complete suite of Quality Monitoring
& Analytics solution to Measure and Enhance CX
at each customer touch point 

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SMARTER TOGETHER.

SMARTER TOGETHER.

SMARTER TOGETHER

Unify your all Customer Engagement Channels
for better Customer Service Experience and
well-informed decisions

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Transforming

Transforming

Transforming

CUSTOMER ENGAGEMENT

into Revenue Opportunities &
enhancing your BUSINESS GROWTH 

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Customer Experience

Customer Experience

Delivering Personalized and Engaging

CUSTOMER EXPERIENCES

across Business Verticals

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Etech increases MyPlates revenue by beating sales projections and reducing operating costs.

My Plates designs and markets new specialty license plates as the sole vendor for the Texas Department of Motor Vehicles. My Plates’ goal is to create a long-term, mutually beneficial relationship designed to maximize revenues for the state through the sale of My Plates specialty plates. Operating with slim budget and minimal staffing resource, there was too much to do and it was important to focus on core competencies rather than the support work that could be easily handled by an experienced team/vendor. Customer experience through live chat was utmost important as many of their customers were young between age group of 20 – 30 years. My Plates was looking for someone beyond just a service provider like a partner.

Industry: Manufacturing | Service: Live Web Chat Service

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AwardPress ReleaseComplianceCase Study


Etech increases MyPlates revenue by beating sales projections and reducing operating costs.

My Plates designs and markets new specialty license plates as the sole vendor for the Texas Department of Motor Vehicles. My Plates’ goal is to create a long-term, mutually beneficial relationship designed to maximize revenues for the state through the sale of My Plates specialty plates. Operating with slim budget and minimal staffing resource, there was too much to do and it was important to focus on core competencies rather than the support work that could be easily handled by an experienced team/vendor. Customer experience through live chat was utmost important as many of their customers were young between age group of 20 – 30 years. My Plates was looking for someone beyond just a service provider like a partner.

Industry: Manufacturing | Service: Live Web Chat Service

Award

Press Release

Compliance
Case Study


Etech increases MyPlates revenue by beating sales projections and reducing operating costs.

My Plates designs and markets new specialty license plates as the sole vendor for the Texas Department of Motor Vehicles. My Plates’ goal is to create a long-term, mutually beneficial relationship designed to maximize revenues for the state through the sale of My Plates specialty plates. Operating with slim budget and minimal staffing resource, there was too much to do and it was important to focus on core competencies rather than the support work that could be easily handled by an experienced team/vendor. Customer experience through live chat was utmost important as many of their customers were young between age group of 20 – 30 years. My Plates was looking for someone beyond just a service provider like a partner.

Industry: Manufacturing | Service: Live Web Chat Service

Our Centers

Having Footprints Across The Globe

Explore Nacogdoches Center Tour

Nacogdoches, Texas

1903 Berry Drive,
Nacogdoches, TX 75964
INFO@ETECHGS.COM | 936-559-2200 |
Fax : 936-559-2225

Lufkin, Texas

106 N. John Redditt Drive,
Lufkin, TX 75904
INFO@ETECHGS.COM | 936-633-9200

Rusk, Texas

146 E 5th St, Rusk, TX 75247
INFO@ETECHGS.COM | 903-683-9791

Dallas, Texas

8700 N Stemmons Freeway, Dallas, TX 75235
INFO@ETECHGS.COM | 214-366-0229

Palm Beach, Florida

155 East Blue Heron Blvd,
Riviera Beach, FL 33404
INFO@ETECHGS.COM | 561-841-0040 |
Fax: 561-841-0059

Building 1, Montego Bay Freezone,
1 Mangrove Way, Montego Bay, Jamaica.
INFO@ETECHGS.COM | 876-952-9197

Gandhinagar

1st Floor, IT Tower 4, Infocity,
Nr. Indroda Circle, Gandhinagar-382009, Gujarat
INFO@ETECHGS.COM |
91-79-23213089, 91-79-23213240

Vadodara

Block-3, Keval Corporate Park, Opp. GEB Office,
Beside Prakruti Resort, Chhani Road, Vadodara – 391740, Gujarat
INFO@ETECHGS.COM |
91-265–2771942, 91-265-2771943

What are the 5 Major Cybersecurity Trends to Watch in 2021

With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.

How did the COVID-19 Pandemic Transform the Face of Workforce Management?

Though we leaders across the corporate world have long recognized that our people’s wellbeing is a crucial factor, the COVID-19 pandemic has let us know how important really it is. During this tough time of the global pandemic, it has become a matter of survival for companies to prioritize the physical and mental wellbeing of their people, as protecting the workforce health and alleviating their stress have become two critical factors, for successful business operations.

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