|| Authors ||
Matt Rocco
President & CEO,
Etech Global Services
Jim Iyoob
Chief Customer Officer,
Etech Global Services
Our study on Improving CX and Contact Center Performance is a result of combined experience of over 70 years from our CEO, Matt Rocco and CCO, Jim Iyoob, while delivering exceptional customer experience for some of the leading brands in the world.
With the insights shared in this white paper, organizations can identify:
- The impact of AI-Based speech analytics on various contact center roles
- Evaluating speech analytics technology while considering future vision
- Driving efficiencies and performance
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Delivering Customer Experience That Matters
Combining Human Intelligence with Artificial Intelligence to Delight Your Customers and Gain Market Share
The Future of Contact Centers
Leveraging People, Processes & Artificial Intelligence
Quality Monitoring in a Contact Center
Making Sure Your Contact Center Works for
Your Business