|| Authors ||

Matt Rocco

President & CEO,
Etech Global Services

Jim Iyoob

Chief Customer Officer,
Etech Global Services​

Our study on Improving CX and Contact Center Performance is a result of combined experience of over 70 years from our CEO, Matt Rocco and CCO, Jim Iyoob, while delivering exceptional customer experience for some of the leading brands in the world.

With the insights shared in this white paper, organizations can identify:

  • The impact of AI-Based speech analytics on various contact center roles
  • Evaluating speech analytics technology while considering future vision
  • Driving efficiencies and performance

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