Improving CX and Contact Center Performance

Leveraging AI Powered Speech Analytics

Our study on Improving CX and Contact Center Performance is an outcome of combined experience of over 70 years from our CEO, Mr. Matt Rocco and CCO, Mr. Jim Iyoob while delivering exceptional customer experience, for some of the leading brands of the world.

With the insights shared in this white paper, organizations can identify:

  •  The impact of AI-Based speech analytics on various contact center roles
  •  Evaluating the speech analytics technology considering future vision
  •  Driving efficiencies and performance

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    Authors

    Matt Rocco
    Matt Rocco
    President & CEO,
    Etech Global Services
    JIM IYOOB
    JIM IYOOB
    Chief Customer Officer,
    Etech Global Services​

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