In today's fast-paced business environment, a reliable inbound call center service is crucial for any organization that wants to provide excellent customer support and meet the evolving needs of their customers. An inbound call center service provides an effective way to handle customer inquiries, support requests, and resolve issues in real-time.
The main objective of inbound call center services is to ensure that customers are satisfied with their experience and their needs are met efficiently and effectively. Etech’s team of trained call center agents is equipped with the knowledge and expertise to handle any type of inbound call, from basic customer service inquiries to complex technical support issues.
Quality monitoring of your products and services is critical to the success of your business and that you are looking for a solution that will help you monitor and improve the quality of your operations. Call center quality monitoring is paramount to the effective performance of the inbound call center services. Etech’s quality monitoring solution is designed to do just that. It combines cutting-edge technology with best practices to help you:
Owning up End-to-End Management of inbound sales process beginning from lead generation, qualification, appointment setting to placing the order.
Assisting customers for any challenges they’re facing while billing and guiding them while making the payment.
Capturing, responding and classifying the inbound inquiries depending on the custom criteria. Ensuring customers receive on-time response from sales team and all information is logged and retained.
Identifying and resolving common customer concerns using IVR thereby improving team productivity & efficiency and reducing calls in queue.
Responding to inbound calls, providing detailed information to customers as requested and supporting customers at every lifecycle stage.
Easing product & service launch by effectively communicating with the customers, sharing necessary details while ensuring result-driven performance.
Increasing First Call Resolution by providing real-time support and resolving customer concerns in shortest possible timeframe.
Resolving pre-sales concerns, assisting customers while placing the order and simplifying order processing by creating an integrated technology infrastructure.
As your trusted advisor for remarkable results across multiple inbound call center engagement channels, Etech has proven to be effective in real-time response, personalized interactions, increasing revenue, reducing operational costs and ensuring better customer relationships. We use technology to build and customize systems to offer high end inbound support services. We’re highly acclaimed by our clients because:
A good inbound call program is essential to retain customers and enhance or protect the company reputation. It is imperative to provide the proper tools, training and follow up coaching to enable agents to succeed in supporting the company’s customer service objectives. Our leading telecommunication client, a Fortune 500 Company offering data and voice services to nearly 100 million customers around the globe, was facing difficulties with these few aspects of their inbound call program. Etech was tasked with Improving the company’s Service Levels and Reducing Average Handle Time (AHT) while maintaining a superior customer experience.
Industry: Telecom | Service: Inbound Customer Service
sales@etechgs.com 
www.etechgs.com