Jim Iyoob, VP Global Development at Etech, recently presented, “A Look at Best-in-Class Performance for Implementing Chat” at the 2011 American Teleservices Association Convention. Connections Magazine has published this podcast discussing the benefits of chat and implementing chat on your website.
Connections Magazine is the premier magazine for the contact center industry and covers all topics related to contact centers including technical coverage. This is the source for news, information, and whitepapers. The mission of Connections Magazine is to be the principal clearing house of relevant and practical information for the contact center industry.
Listen to the Podcast: A Look at Best-in-Class Performance for Implementing Chat