In recent times, there is a rising need for personalized and engaging customer experiences across business verticals. The platforms that facilitate transforming customer engagement into revenue opportunities and enhancing business growth are becoming more important.

The Net Promoter Score specifically helps companies to categorize customers [...]

Servant leadership is the backbone of many leadership development programs [...]

Exceptional customer service starts with effective and strategic process quality [...]

Etech’s Assistant Director for Recruitment, LaMarcus is the Assistant recognized [...]

Regardless of your personal feelings on social media, it is [...]

The Texas Association of School Boards (TASB) is pleased to [...]

It’s hard to believe that 2014 is coming to an [...]

Contact Center Association’s Inbound Magazine published “Today’s Customers Expect Great [...]