ATA eConnections May, 2011

Today’s Shoppers Expect Great Customer Service No Matter Where They Shop” was published in ATA eConnections. eConnections is designed especially for contact center professionals who desire relevant and timely member and association news, regulation and compliance updates, and networking opportunities.

By |2021-03-12T15:40:19-06:00March 12, 2021|

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Why Company Culture Trumps Everything in 2021?

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The COVID-19 pandemic has been tough. Businesses had to quickly opt for unconventional ways of operation and transform into new models almost overnight.

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June 9, 2021

Servant leadership methods are intrinsically motivating and can boost productivity, profitability, morale, and team member retention rates.

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What are the 5 Major Cybersecurity Trends to Watch in 2021

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With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.

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