ATA eConnections May, 2011
ets_admin | March 12, 2021
Today’s Shoppers Expect Great Customer Service No Matter Where They Shop” was published in ATA eConnections. eConnections is designed especially for contact center professionals who desire relevant and timely member and association news, regulation and compliance updates, and networking opportunities.
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Employee Engagement – A Critical Factor in Delivering Exceptional CX
Have you ever thought about what defines the customer's experience with your organization? The answer is simple, it’s your employees.
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Importance of creating a culture of employee recognition
Employee recognition is important in the workplace for many reasons, but mostly because it is a human tendency to feel seen, heard, and acknowledged.
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