CIO December 15

It’s hard to believe that 2014 is coming to an end. Time seems to move faster each and every year. However, the only thing that seems to move more quickly than time is technology and keeping up with the changes in technology is a challenge for anyone. This is especially true for those of us in the Contact Center Industry. Ours is an industry driven by technology and therefore, it is imperative that we make a priority in monitoring coming trends and implementing the changes that technology dictates. Not only can this be a challenge from the technical side, but it can also bring with it challenges from the managerial side as well. So today, I’d like to take a look at some of the technological changes that we can anticipate in the coming year, and I’d also like to offer some advice on how to implement these changes as seamlessly as possible with your call center staff.

By |2021-06-17T03:52:01-06:00March 12, 2021|

Recent

Employee Empowerment: How to Do It Right

January 11, 2022

Can you identify the most common element of all successful organizations? It’s their strong and successful workforce.

Read More

The Heart of Leadership: Exemplifying Servant Leadership

November 17, 2021

Many leaders and aspiring leaders want to impact and leave behind a legacy for making a difference in their organization.

Read More

Your Best Defense Against A Ransomware Attack!

November 12, 2021

Cybercrime is constantly evolving. To keep up with this evolution, we must always remain vigilant. A tool in the cybercriminal arsenal that is becoming increasingly prevalent is Ransomware.

Read More
Go to Top