Connections July 2011
ets_admin | March 12, 2021
Jim Iyoob, VP Global Development, presented, “A Look at Best-in-Class Performance for Implementing Chat” at the 2011 American Teleservices Association Convention. Connections Magazine has published this podcast discussing the benefits of chat and implementing chat on your website. Connections Magazine is the premier magazine for the contact center industry and covers all topics related to contact centers including technical coverage. This is the source for news, information, and whitepapers.
Recent
Employee Engagement – A Critical Factor in Delivering Exceptional CX
Have you ever thought about what defines the customer's experience with your organization? The answer is simple, it’s your employees.
Read More
Importance of creating a culture of employee recognition
Employee recognition is important in the workplace for many reasons, but mostly because it is a human tendency to feel seen, heard, and acknowledged.
Read More