Go Beyond Net Promoter Score To Measure the Customer

The Net Promoter Score specifically helps companies to categorize customers into groups based on how likely they are to recommend the company. Using the scale of one to 10, they Detractors at scores zero to six, Passives at scores seven to eight, and Promoters at scores nine and up.

By |2021-03-17T17:06:06-06:00March 12, 2021|

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