Guaranteed Quality Performance and Positive UX
Exceptional customer service starts with effective and strategic process quality improvement that involves both team leaders and an unbiased quality assurance team. Quality assurance in the call center is a critical piece to success. It can help to improve customer experience and gives agent-productivity a robust boost. Companies have already started exploring different ways to listen to the VOCs and make well-informed business decisions. This is where Etech steps in; for, reducing customer effort at every point of interaction significantly increases the customer experience leading to higher performance metrics. For 20 years and counting, the company has been a leading provider of customer engagement solutions for many of the world’s most trusted brands.